Overview for Service Learning Cultural Competency Educational Program
I.
Culturally Competent Patient-Centered Care
Learning Objectives
 Identify key dimensions of patient-centered care
 Discuss the role played by communication in developing a therapeutic
alliance in the clinician-patient relationship
 Recognize the importance of understanding the patient’s perspective on
health, illness, and its management
 Describe selected patient-centered attributes and practices that are being
adopted in health care organizations
II.
Caring for Diverse Populations: Understanding Your Communities
Learning Objectives






III.
Review demographics statistics relating to cultural diversity in the United
States
Discuss selected health and illness-related beliefs, help-seeking behaviors,
and the use of complementary/alternative medicine
Discuss how an individual’s social and historical context can affect health
beliefs and illness behaviors
Describe various health concerns and barriers to care experienced by
newcomers, immigrants, and refugee populations
Discuss why community partnerships are needed in developing successful
health promotion and disease prevention programs in multicultural
communities
Describe the ten commandments of community-based participatory research
Health Disparities, Cultural Competency, and Implications for
Quality Care
Learning Objectives
 Review epidemiologic statistics relating to racial and ethnic health
disparities in the United States
 Define the concept and rationale for culturally competent health care
 Discuss selected cultural and language issues that contribute to racial and
ethnic disparities in clinical care settings
 Describe best and promising practices relating to cultural competency that
are being implemented in health professions training programs and health
care organizations
IV.
Caring for and Communicating with Patients with Limited English
Proficiency
Learning Objectives



Review statistics about linguistic diversity in the United States
Identify language access requirements related to the care of individuals with
limited English proficiency
Recognize how cultural values and beliefs, and the lack of effective
communication can impact on the delivery of health care


Discuss the “do’s and don’ts” of working with medical interpreters
Discuss existing interpreter standards of practice
CC
V.
Caring for and Communicating with Patients with Limited Health Literacy
Learning Objectives



Define the scope and impact of low health literacy in America
Discuss selected health literacy initiatives including the Partnership for
Clear Health Communication and Ask Me 3
Describe practical strategies and resources that can facilitate health literacy
improvement