Welcome to Prescott Surgery in
Baschurch
Prescott Surgery
Baschurch
Shropshire, SY4 2DR
Appointments:
01939 260210
Repeat Prescriptions: 01939 261403
Fax:
01939 260752
Website
www.prescottsurgery.co.uk
When the Surgery is closed our main phone number (01939 260210)
has a recorded message with Shropdoc details
We are a 3 Partner Practice on the edge of the rural village of Baschurch in
North West Shropshire, approximately 7 miles from Shrewsbury. We serve a
growing population of around 6200 patients spread across a wide
geographical area.
We hope you find our website useful but please contact us if you have any
ideas to improve things!
Opening Times
The surgery is open at the following times:Monday
08.30am - 6.00pm
Tuesday
08.30am - 6.00pm
Wednesday 08.30am - 6.00pm
Thursday
08.30am - 6.00pm
Friday 08.30am - 6.00pm
Outside the above hours medical assistance is available through Shropdoc on
08444 06 8888
When We Are Closed
Evening and weekend cover is provided by Shropdoc. If you need medical
attention outside surgery hours, please contact Shropdoc on 08444 06
8888.
When you ring Shropdoc your details will be taken by a call handler. A Nurse
or Doctor will then phone back. All calls are recorded. Your problem may be
dealt with over the phone or you may be offered an appointment with a
Doctor, or a Doctor may visit you.
If you consider a problem to be life threatening you should dial 999
Appointments
We see patients by appointment only and these can be booked up to one
month ahead. We also offer patients a same day late morning appointment if
you contact the Surgery before 11.00 am. Please phone 01939 260 210 to
make an appointment.
We offer 10 minute appointments with all of the Doctors and try to
avoid delays where possible. Unfortunately we do sometimes run late for
various reasons including patients having complex problems or an unforeseen
emergency case. We would appreciate your co-operation by arriving on time
and consider booking a double or additional appointment if you have
several problems to discuss.
If you need to cancel an appointment please try to give as much notice as
possible.
Home Visits
Home visits can be arranged for those who are housebound due to illness.
Most problems can be dealt with sooner and more efficiently if you attend the
surgery.
If you require a non-urgent visit please contact the Surgery before
11am.
Telephone Advice
If you require non-urgent phone advice, please contact the Surgery on
01939 260 210 and a Doctor will return your call later the same day.
You do not require a Doctor's sickness certificate for any illness lasting seven
days or less. Your employer may however require you to complete a selfcertification form (SC2) which is available from your employer or on the
HMRC website www.hmrc.gov.uk/forms/sc2.pdf
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give
them some form of medical evidence to support payment of SSP (statutory
sick pay).
It is up to your employer to decide whether you are incapable of work. A
medical certificate, now called a 'Statement of Fitness for Work’ (see below)
from your Doctor is strong evidence that you are sick and would normally be
accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical
practitioner, e.g. a Dentist. Your employer will decide whether or not this
evidence is acceptable. If your employer has any doubts, they may still ask
for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'Fit Note' was introduced on 6 April 2010. With your employer's support,
the note will help you return to work sooner by providing more information
about the effects of your illness or injury.
For more information see the DirectGov website
www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSup
port/Illorinjured/DG_175850 (where this information was sourced)
Repeat Prescriptions
Repeat prescriptions can be ordered either by phone, by posting or dropping
in your repeat prescription list to the surgery. In addition you can now order
repeat prescriptions on-line. If you are interested in the on-line ordering
please see our reception staff to register for this service.
Our repeat prescription phone line 01939 261403 is staffed between
9.00am to 12.30pm and from 2.00pm to 5.00pm on weekdays. Outside these
hours an answer phone is available for you to leave a prescription request.
Please leave your name, date of birth, contact phone number and a list of the
medications you require.
Repeat prescriptions may be collected after 2.00pm the following working
day. Occasionally there may be a delay in obtaining a particular medication.
If you live in the Bomere Heath area we also provide a weekly
medication delivery service to the village hall on Friday morning at 11.30am.
Please inform our receptionist when ordering your repeat prescriptions if you
wish them to be delivered here.
Dispensing
We are fortunate to have a Dispensary at the surgery and can dispense
medication to most of our patients. Medicines prescribed during a
consultation can usually be collected straight away.
We are only allowed to dispense medicines if you pay the full prescription
charge or give proof of exemption from charges. The prescription charge is
set by the government, not the practice.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have
difficulty in paying charges (NHS prescription and dental charges, optical and
hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive
Governments have thought it reasonable to charge for those who can afford
to pay for their medicines. Prescription Prepayment Certificates (PPCs) offer
real savings for people who need extensive medication.
NHS charges
Prescription costs as of April 2015
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The current prescription charge is £8.20
A three monthly PPC is £29.10. This saves you money if you need
four or more items in three months.
A 12 month certificate is £104.00 and saves money if 15 or more
items are needed in 12 months.
PPCs are available by 10 monthly direct debit instalment payments.
The prescription prepayment certificates allow anyone to obtain all
the prescriptions they need for £2 per week
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the
NHS website
www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx
Please allow 48 hours, excluding weekends and Bank Holidays, for your
request to be processed. Any problems please telephone the surgery.
Clinics & Services
Services available
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Daily Blood testing
Diabetes Clinic (weekly)
Respiratory Clinic (weekly)
Antenatal Care (weekly)
Childhood Vaccination (weekly)
Minor Surgery
Joint Injections
Contraceptive Coil Insertion (Dr Sarah Tiley and Dr Fiona Brodie
Fraser)
Cervical Smears ( practice nurses)
Basic Travel Health (Sister Johnson and Sister Marshall)
Seasonal Flu Vaccination
Counselling (weekly)
District Nursing
Health Visitor
Diabetic Foot and Eye Screening
Help to Quit Smoking
Private Medical Examinations
Test Results
We will contact you if a test result is abnormal and requires further action.
We do not allow our receptionists to disclose results over the telephone.
If you wish to discuss the results of any tests please book an appointment or
telephone consultation with the doctor.
Medical Examinations
We offer private medical examinations by appointment. These are not
covered by the NHS and therefore a charge is payable.
Registration
New Patient Registration
We accept new patients who live within our practice area. As it often takes
some time for records to be forwarded from your former Practice all newly
registered patients who are taking regular medications are offered
a consultation with a doctor. Medical treatment is available from the date of
registration. Please contact reception for further information.
Confidentiality
The Practice complies with Data Protection and Access to Medical Records
legislation. Identifiable information about you will be shared with others in the
following circumstances:
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To provide further medical treatment for you e.g. from district nurses
and hospital services.
To help you get other services e.g. from the social work department.
This requires your consent.
When we have a duty to others e.g. in child protection cases
anonymised patient information will also be used at local and national
level to help the Health Board and Government plan services e.g. for
diabetic care.
If you do not wish anonymous information about you to be used in such a
way, please let us know.
Reception and administration staff require access to your medical records in
order to do their jobs. These members of staff are bound by the same rules
of confidentiality as the medical staff.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public
authorities are required to adopt.
Model Publication Scheme - further information
www.ico.gov.uk/upload/documents/library/freedom_of_information/introducto
ry/freedom_of_information_factsheet.pdf
Zero Tolerance
The Practice is firmly committed to ensuring that the GP’s, Practice Nurses
and staff are free to go about their daily work without fear or threat from
violence, aggression and intimidation.
For this reason the Practice supports the NHS policy of Zero Tolerance.
Anyone attending the Surgery who abuses GP’s, Practice Nurses, staff or
other patients be it verbally, physically or in any threatening manner will risk
removal from the Practice list.
Comments & Complaints
Our aim is to provide you with a high quality of general practice. If you have
any comments, compliments or complaints about the Practice please speak to
our Practice Manager Nicolas Storey.
If the Practice Manager is unavailable to immediately deal with a complaint,
you can write to him as detailed in our Complaints Procedure below.
All information given to the Practice by its patients is protected by the Data
Protection Act.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the
‘six principles for remedy’ in relation to complaints handling and involves:
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Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your
concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.
Prescott Surgery Complaints Procedure
At Prescott Surgery we offer a complaints procedure to deal with any
problems or complaints you may have. Our aim is to resolve within the
Practice any problems that may have arisen, to deal with as quickly as
possible, and to ensure that our service to you is of the highest standard.
If you have a problem or a complaint, please speak to our Practice Manager
Nicolas Storey, or to one of our senior Receptionists. If you prefer, or if your
complaint is complicated, please send it to us in writing. Complaints must be
made within 6 months of the event, giving rise to the complaint, or within 6
months of becoming aware that there is a cause for complaint. We must
respect patient confidentiality if the complaint involves someone other than
yourself; you must have the person’s permission. We have a consent form for
this purpose.
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We will acknowledge your complaint in writing or by telephone within 3
working days.
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Your complaint will be thoroughly investigated by a senior member of
staff who is not the subject of the complaint.
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We will tell you who is dealing with the complaint when we
acknowledge your complaint.
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When he/she has gathered as much background information as
possible, we shall let you know what we have found out.
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If you are happy with our explanation we will not take it any further.
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If you are not happy however, or if there are more issues to be looked
at, we may invite you to a meeting at which we can discuss your
complaint. You are welcome to bring a friend or relative with you if you
find it helpful. This will be an informal meeting which aims to explore
the issues relevant to your complaint.
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We aim to come to an mutual understanding of what has gone wrong
and agree on any action needed to put things right.
We hope that any problems may be sorted out in an amicable way. However
if you would like independent advice or help on making a complaint, you can
contact the Independent Complaints Advocacy Service (ICAS) on 0300
4562370
If the complaint cannot be resolved locally then an independent review
through the Parliamentary & Health Service Ombudsman can be looked at:
The Parliamentary & Health Services Ombudsman
Milbank Tower
Millbank, London
SW1P 4QP
T: 0345 0154033
F: 0300 0641000
Email: phso.enquiries@ombudsman.org.uk
We cannot deal with legal matters or with compensation claims.
We hope that this explains our Practice Complaints Procedure. If you wish to
know more, please ask Mr Storey.
We value your comments and we need to know when things are not running
as smoothly as they should. By dealing with these problems we shall be able
to offer you the best possible service, which is our aim.
Useful Phone Numbers
Prescott Surgery
Main Reception:
Prescriptions:
01939 260210
01939 261403
Fax:
01939 260752
District Nurses:
01939 261373
Health Visitors:
01691 663608
Other Numbers
Shropdoc:
08444 06 8888
Royal Shrewsbury Hospital:
01743 261000
Robert Jones and Agnes Hunt Hospital: 01691 404000
Princess Royal Hospital:
01952 6412222
Wrexham Maelor Hospital:
01978 291100
Shropshire Nuffield Hospital:
0800 220176
The Apley Clinic Telford:
01952 273002
Severn Hospice:
01743 236565
Community Mental Health Team (Oswestry):01691 679500
Community Mental Health Trust (North Shrewsbury): 01743 243300
Longbow House:
01743 450800
Substance Misuse Team:
01743 255740
Hospital Transport:
01743 450800
Shropshire County Primary Care Trust: 01743 277500
Patient Advice and Liaison Service (PALS): 0800 032 1107
Change of Personal Details
In case we have to contact you urgently, please notify us immediately if your
address or telephone number changes.
Care Data
Information about you and the care you receive is shared, in a secure system,
by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve
services for all patients. We would like to link information from all the
different places where you receive care, such as your GP, hospital and
community service, to help us provide a full picture. This will allow us to
compare the care you received in one area against the care you received in
another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will
be used to link your records in a secure system, so your identity is protected.
Information which does not reveal your identity can then be used by others,
such as researchers and those planning health services, to make sure we
provide the best care possible for everyone.
You have a choice. If you are happy for your information to be used in this
way you do not have to do anything. If you have any concerns or wish to
prevent this from happening, please speak to practice staff or download a
copy of the leaflet “How information about you helps us to provide better
care” below:
We need to make sure that you know this is happening and the choices you
have.
How information about you helps us to provide better care
Care Data - Frequently Asked Questions
You can find out more on the NHS England Care Data website
www.england.nhs.uk/ourwork/tsd/care-data/
Immunisations
Childhood Immunisations are co-ordinated by Shropshire Community Trust.
They will inform you when you child’s vaccinations are due and an
appointment will be offered at the surgery.
If you have any concerns or queries please contact our health visitors on
01691 663608
Patient Information
The websites below may be helpful if you are looking for further information
about your health:
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Patient UK www.patient.co.uk is a useful website that is frequently
used by many GPs in the UK to help patients understand their health
problems. As well as providing information leaflets on a wide range of
medical problems, there are sections on medications, contact details
for support groups and a directory of other useful resources amongst
other things.
NICE (National Institute for Health and Clinical Excellence)
www.nice.org.uk
Cancer Research UK www.cancerresearchuk.org is a charity which
provides lots of information about cancer.
British Thoracic Society www.brit-thoracic.org.uk
Travel Information
PLEASE BE AWARE THAT WE ONLY DO BASIC TRAVEL
The following information is only for more complicated travel which
we do not cover
If you require any vaccinations relating to foreign travel you need to make an
appointment with the practice nurse to discuss your travel arrangements. This
will include which countries and areas within countries that you are visiting to
determine what vaccinations are required.
There is further information about countries and vaccinations required on the
links below
It is important to make this initial appointment as early as possible - at least 6
weeks before you travel - as a second appointment will be required with the
practice nurse to actually receive the vaccinations. These vaccines have to be
ordered as they are not a stock vaccine. Your second appointment needs to
be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a
charge over and above the normal prescription charge. This is because not all
travel vaccinations are included in the services provided by the NHS.
Other Travel Health useful sites:
www.fitfortravel.scot.nhs.uk
www.welltravelledclinics.co.uk/
Travel Advice:
www.fco.gov.uk
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with
advice and guidance to help you get the most out of your holiday. To visit
please click: - http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf
(this is a large document and may take a minute or two to view)
Staff Details
Doctors
Dr Sarah
Tiley
Dr Tiley is our Senior Partner and qualified at Oxford University in
1988. She holds a Bachelor of Arts degree in Medical Science from
Cambridge University, Diploma of Child Health (DCH), Diploma in
Family Planning (DFFP) and has passed the Membership of the Royal
College of General Practitioners examinations (MRCGP). She is
interested in female health issues and Diabetes. She has previously
been a GP Trainer
Dr Mike
Guildford
Dr Guildford is a Partner and qualified at Liverpool University in 1993.
He holds the Diploma in Child Health (DCH), the Diploma of the Royal
College of Obstetricians and Gynaecologists (DRCOG) and is a
Member of the Royal College of General Practitioners (MRCGP). He is
interested in Respiratory and Musculoskeletal Medicine and is a GP
Trainer
Dr Fiona
Brodie–
Fraser
Dr Brodie-Fraser is an assistant GP and qualified at The Royal Free
Medical School in London in 1991. She is a Member of the Royal
College of General Practitioners (MRCGP) and also holds the Diploma
in Family Planning (DFFP) and the Diploma in Child Health (DCH). She
is interested in Female Health.
Dr James Dr Mackinnon qualified at Birmingham University in 1998. He works as
Mackinnon an assistant GP. He is a Member of the Royal College of General
Practitioners (MRCGP) and holds the Diploma of Obstetricians and
Gynaecologists (DRCOG).
Dr Peter
Stone
Dr Stone is a Partner and qualified at Birmingham University in 2006
MB ChB. He is a Member of the Royal College of General Practitioners
(MRCGP)
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The Practice is a training Practice and therefore may also have GP
Registrar. A Registrar is a fully qualified Doctor who has experience in
hospital medicine but is new to General Practice.
Nurses
Sister
Sister Trow is our senior Practice Nurse and has a
Georgie Trow special interest in the care of patients with Diabetes
Sister Judith
Johnson
Sister Johnson is one of our Practice Nurses and has
special interests in Travel Medicine and Respiratory
Medicine.
Sister Sarah
Marshall
Sister Marshall is one of our Practice Nurses and has
special interests in Travel Medicine and Diabetes.
Practice Manager
Mr Nicolas
Storey
Nicolas has recently joined the Practice as Practice
Manager and leads our Reception and Administration
team.
Reception
The Reception and Admin team are: Alison, Carol, Jane, Annette,
Tracy, Beverley and Tracey.
Community Midwives
The Midwife sees antenatal patients at the Surgery on Friday
mornings; she also performs antenatal checks at patient’s homes,
and visits new babies and their mothers in the first 10 days. She can
be contacted via the hospital (01743 261000 – ask for – “Community
Midwives”).
Community Nurses
District Nurses provide care for house bound and terminally ill. They
can be contacted on 01939 261373 (be prepared to leave a message
on their answering machine).
Health Visitors
The Health Visitor will deal with immunisations, child health
problems and perform developmental checks on pre-school children.
They can advise on feeding, sleep etc and offer general support to
new mothers.
To speak to a Health Visitor please ring 01691 663608 for advice or
an appointment.
Counsellors
A Counsellor holds weekly sessions at the Surgery. Please see a GP
if you wish to be referred to the Counsellor.
Attached Staff
Chiropodists visit the Surgery on Mondays and some Tuesdays. They
offer general foot care and assessment especially in older patients
and diabetics. We do not arrange appointments for the Chiropodists,
these are arranged by the Shropshire Community NHS Trust (01743
492247).
Dispensers
The team of Dispensers are: Jenny, Kelly, and Jill