Development Control Committee 11 March 2005 Reference: 2004/2104/01/DET Proposal: Erection of 10 storey office building and 2 storey entrance block, following demolition of existing 10 storey office building and 2 storey entrance building; erection of 6 storey car park and alterations to landscaping and surface parking Location: Northern Rock PLC, Northern Rock House, Regent Farm Road, Gosforth, Newcastle upon Tyne, NE3 4PL Applicant: Northern Rock PLC Report by: Head of Planning & Transportation Ward Implications: West Gosforth Planning Control Area 3 For Information 1. Summary 1.1 This report details proposals set out by Planning & Transportation in respect of report received at Development Control Committee on 11 March 2005 regarding development proposals received from Northern Rock PLC. 2. Recommendation 2.1 Ward Sub-Committee to receive for information. 3. Introduction/Background 3.1 This planning application is for the redevelopment of part of the office headquarters of Northern Rock at the Regent Centre, Gosforth. The proposal is to replace the existing 10 storey block at the eastern end of the site with a larger 10 storey block, which would provide an increase of 8000 square metres of floorspace. In addition a new 6 storey car park would be built at the western end of the site providing 650 new spaces. 3.2 The existing Northern Rock Tower was erected in 1968 and the applicants consider that it is not feasible to bring it up to modern office standards because the structure, cladding and services are at the end of their useful life, the floor to ceiling heights restrict the installation of modern services and the floor plate sizes are too small for efficient planning and Northern Rock’s preferred method of operation. 3.3 The proposed replacement would have a D-shaped footprint and curved building form designed to reflect the existing curved and glazed building at the western end of the site. This shape has also been chosen to minimise impact on the residential properties to the south. A 2 storey glazed entrance pavilion is also proposed to link the new building with the existing complex. 3.4 The proposed multi-storey car park would occupy the site of the former Hartside Clinic at the west of the site and would be designed to match the design and scale of the existing multi-storey car park and would be linked to it at several levels. 4. Publicity and Consultation 4.1 Approximately 1400 properties in the area around the application site were consulted by letter. Twenty-one responses were received. Of these 17 respondents objected to the proposal. The objections were from the Red House Farm estate, Jubilee Road area and Regent Road, Hedley Terrace area. The grounds of objection were predominantly concerned about extra traffic and parking in the area, visual impact and noise and disturbance from construction and demolition. 4.2 The St Oswald’s Hospice who occupy two sites immediately to the south of the application site also expressed concern about possible disturbance from noise, vibration and dust from the construction process. 4.3 A public exhibition was also held in the area to display this proposal and also details of a separate application for the erection of an office block and supermarket at Regent Road within the Regent Centre. This was well attended and issues of concern about traffic/parking were again raised by a majority of residents who attended. 5. Policy 5.1 The following policies of the Unitary Development Plan (UDP) are considered to be relevant. ED3.2 IN THE FOLLOWING AREAS ALLOCATED FOR BUSINESS USE, DEVELOPMENT WILL BE RESTRICTED TO CLASS B1 (LIGHT INDUSTRY, OFFICES AND RESEARCH AND DEVELOPMENT) OF THE USE CLASS ORDER. THIS RESTRICTION DOES NOT APPLY TO DEVELOPMENT OF AN EXISTING USE WHICH IS NOT B1, B2 OR B8 WHICH DOES NOT INVOLVE A CHANGE OF USE. 9. 11. Regent Centre St Nicholas Hospital EN1.1 ALL DEVELOPMENT WILL BE REQUIRED TO MEET HIGH STANDARDS OF DESIGN IN ACCORDANCE WITH THE FOLLOWING PRINCIPLES: A. RETAINING THE BEST BUILDINGS; B. TAKING FULL ADVANTAGE OF LANDFORM, LANDSCAPE AND OTHER SITE FEATURES; C. INTEGRATING DEVELOPMENT INTO ITS SETTING WITH REGARD TO THE SCALE AND PATTERN OF SURROUNDING BUILDINGS AND SPACES, AND LINKS IN THE PEDESTRIAN ROUTE NETWORK; D. RELATING TO THE MATERIALS AND DESIGN CHARACTERISTICS OF SURROUNDING BUILT DEVELOPMENT; E. FACILITATING SAFE PEDESTRIAN MOVEMENT; F. DESIGNING FOR EQUAL ACCESSIBILITY FOR ALL USERS REGARDLESS OF AGE OR DISABILITIES, AND MINIMISING OPPORTUNITIES FOR CRIME; G. ENSURING NEW BUILDINGS ARE ADAPTABLE TO USE FOR OTHER PURPOSES; H. A COMPREHENSIVE AND CO-ORDINATED APPROACH TO NEW DEVELOPMENTS OF MORE THAN ONE BUILDING; I. INCORPORATING HARD AND SOFT LANDSCAPING AS AN INTEGRAL PART OF DESIGN, MAXIMISING TREE PLANTING WHERE APPROPRIATE, AND PROVIDING FOR ITS LONG TERM MAINTENANCE; J. MINIMISING ADVERSE IMPACTS ON NEARBY LAND USES; K. MINIMISING IMPACTS ON ACTIVITIES ON NEIGHBOURING OPEN LAND AND COUNTRYSIDE; AND L. MAXIMISING THE USE OF BUILDINGS, STRUCTURES AND LAND FORMS TO SCREEN NOISE SENSITIVE DEVELOPMENT AND SPACES. H2 DEVELOPMENT WHICH WOULD HARM THE AMENITY OF ANY DWELLING, OR GROUP OF DWELLINGS WILL NOT BE ALLOWED. IMPACT ON RESIDENTIAL AMENITY WILL BE ASSESSED WITH PARTICULAR REGARD TO: A. PROTECTING THE CHARACTER OF THE LOCALITY AND OF THE EXISTING BUILDING IN THE CASE OF ALTERATIONS, EXTENSIONS B. OR CONVERSIONS; PROTECTING TREES AND OTHER SOFT LANDSCAPING OF AMENITY VALUE; C. ENSURING SATISFACTORY DAYLIGHT, SUNLIGHT, OUTLOOK AND PRIVACY FOR ALL DWELLINGS, EXISTING AND PROPOSED, PARTICULARLY IN RELATION TO GOOD EXISTING STANDARDS IN THE LOCALITY; D. AVOIDING THE INTRODUCTION OF SUCH ADDITIONAL ACCESSES, TRAFFIC OR PARKING AS WOULD INCREASE VISUAL INTRUSION, NOISE OR DISTURBANCE, OR PREJUDICE ROAD SAFETY; AND E. ENSURING THAT NON-RESIDENTIAL DEVELOPMENT AND/OR ASSOCIATED OPERATIONS WILL NOT HARM RESIDENTIAL AMENITY THROUGH AN INCREASE IN NOISE, DISTURBANCE, SMELLS, FUMES OR OTHER HARMFUL EFFECTS. T4.5 DEVELOPMENT SHALL PROVIDE PARKING WHICH SATISFIES OPERATIONAL REQUIREMENTS. PROVISION IN EXCESS OF THIS REQUIREMENT WILL BE DETERMINED IN RELATION TO THE IMPACT OF DEVELOPMENT ON THE ENVIRONMENT. PARKING PROVISION WILL BE MET BY: a) THE IMPLEMENTATION OF PARKING STANDARDS ON SITE; OR b) THE PAYMENT, BY DEVELOPERS TO THE CITY COUNCIL, OF A COMMUTED SUM SO THAT ALTERNATIVE PROVISION CAN BE MADE ELSEWHERE; OR c) THE PROVISION OF CAR PARKING SPACES BY THE DEVELOPER ON AN ACCEPTABLE SITE ELSEWHERE IN THE LOCALITY. T7.1 WHERE A PROPOSED DEVELOPMENT WOULD GENERATE TRAFFIC CAUSING DEMONSTRABLE DANGER OR INCONVENIENCE ON THE PUBLIC HIGHWAY, OR OTHER SERIOUS HARM TO THE LOCAL ENVIRONMENT, AND WHICH COULD NOT BE SATISFACTORILY MITIGATED BY PLANNING CONDITIONS AND/OR PLANNING OBLIGATIONS, PERMISSION WILL BE REFUSED. 6. Planning Assessment 6.1 In the light of the policy content and consultation responses I consider the main planning issues in this case to be the principle of office development in this location, the impact on traffic and parking in the area, the visual impact of the proposal and the impact on residential amenity of the houses in Regent Road. 7. Principles of Office Development 7.1 The application site lies within an area allocated for business use, Class B1, and that is what is now proposed in the application. The site is part of a larger area stretching from the Regent Centre office complex through to Jubilee Road which is now occupied by Northern Rock and is being developed following recent grants of planning permission. This latest phase now proposed (Phase V) involves redevelopment of an existing building within the site but does not enlarge the site. As the UDP policies place no limit on quantity of development within the allocated area I am satisfied that the proposal is in accord with UDP policies. 8. Transport Issues 8.1 A Transport Assessment Report (TAR) has been submitted in support of the planning application for Phase V of the development of the Northern Rock site. Assessment of this TAR and the transportation impacts of this proposal are difficult to quantify exactly, due to a number of related complex factors. 8.2 The current staff level on the site for the purpose of the TAR is 3100 (July 2004 figure). However, construction work on site is ongoing from the last permission granted and staff levels are set to grow to a level of around 4500 people on site in a fully complete Phase IV development. This element of building work is set to be completed in March of this year when there will be 59,880 sq.m. of office space on site. However it will not be fully occupied by staff at that time. They have indicated that on average staff numbers are predicted to rise at about the rate of 400 every year; consequently it would not be until around 2008 that it was fully occupied. The submitted Phase V proposal would create a total floorspace of 69,042 sq.m. and a total number of employees of around 5,500, an increase of 1,000 staff. If granted they hope to complete the building work on Phase V at the earliest 2008, but here again they expect that that staff numbers would continue growing at a similar rate to present meaning that staff would not be at the maximum level of 5500 until around 2010. 8.3 Alongside the as yet incomplete Phase IV development another additional factor of uncertainty is the effects of the imminent introduction of the residents parking zones in this area. This will change both parking and traffic patterns in the area, but any predictions of likely alterations in these patterns are difficult to quantify especially given the ever changing picture with respect to staff numbers on site. The submitted TAR has endeavoured to show the impacts of the proposals on a fairly local area and, in terms of highway impact, only assessing the immediate access junctions. Given the many variables that would affect the development impact they have not examined the wider highway network. It needs to be borne in mind that this proposal will increase the staff numbers by 1000 and increase the parking provision on site by 650. The TAR states that this level of car parking will cater for the additional staff and absorb some of the parking currently taking place on street. 8.4 In terms of assessing the transportation impact of this proposal notwithstanding the limitation in scope of the TAR, I have endeavoured to examine a worst case scenario in order to propose a robust package of measures to mitigate the likely impacts. The main areas of impact relate to the parking in nearby streets and also the likely highway infrastructure requirements to accommodate travel to the site. Both of these are fundamentally linked to Northern Rock’s Travel Plan for the site. 9. Background Papers and Contact Officer Details Northern Rock has provided two sources of information about current parking numbers associated with their site. Firstly an on street parking survey was undertaken on 31 March 2004 and concurrently they carried out a staff travel survey. From the parking survey they have assessed that some 270 vehicles associated with commuters to Northern Rock park all day. However from the travel survey currently car drivers make up 50.4% of the workforce, this relates to 1562 cars (July 2004 staff numbers of 3100). There are currently 956 spaces on site so from the travel survey it can be estimated that there are 606 cars not on site. Given the street survey identified 270 cars, some 336 cars are still unaccounted for. It is likely that the discrepancy is due to parking outside of the survey area and also potentially parking on street by part time staff (not parked on street long enough to be identified by the survey as commuter cars). The problems spreading beyond their survey zone is evidenced by the fact that the Council has already included the Baronswood estate in the scheme about to be implemented. 9.1 It is necessary to next examine the likely full impacts of the development as currently approved for the ongoing Phase IV. In this case staff numbers will rise by another 1400 to 4500 but there will be no more additional parking on site. Therefore, using the current car driver mode share from the travel survey, cars will rise by 706 resulting in a theoretical rise in on street parking to a level of 1312, the total level of parking associated with this number of staff being 2268. This number is theoretical because, as stated above, staff numbers will only rise over time not happen at the completion of Phase IV building in March. The introduction of the current residents parking schemes will have an effect on car use and also the applicants have expressed a desire, assuming approval of Phase V, to implement the proposed 650 space car park in advance of work on the new office building. This would have two potential advantages in as much it will provide short term relief of on street parking pressures and also could be used for parking for construction workers on the new office building. 9.2 If Phase V is approved then staff numbers rise to around 5500 and on site parking is increased to 1606 with the new car park being constructed early as mentioned. Again using the current mode share of car drivers to calculate the number of cars associated with this number of staff, there will be a theoretical total of 2772 cars, giving an off site total of 1166 cars. It can be seen that there would be reduction in the amount of cars parking on street from the predicted level at completion of Phase IV from 1312 to 1166, some 146 cars, largely due to the increased level of on site parking. 9.3 The above parking effects are calculated using the existing mode share of the current staff. They do not allow for any mode shift being created by either the introduction of already committed residents parking zones nor the measures to promote alternatives modes of travel in their Travel Plan. Given these will clearly have some impact in the future the TAR has attempted to quantify these issues and more accurately predict likely parking implications. The TAR has used the expressed potential for mode shift from the travel survey of staff to predict reduction in car usage. They predict that all of those who expressed a conditional willingness to switch to alternatives modes of travel and leave their car at home would amount to 679 less cars when looking at a fully developed Phase IV of 4500 staff. This would reduce car usage for staff from a level of 50.4% to 35.3%, a reduction in real terms of some 15.1%, but representing a mode switch of around 30% away from car use. They have then used the 35.3% car drivers share to predict that the numbers of cars associated with a fully developed Phase V would be 1942. There would be 1606 cars parking on site so they predict that 336 cars would still be on street. This means that there would still be a large number of cars parking off site in areas that would by then be beyond the control of the currently proposed residents parking zone. They are therefore proposing to extend the residents parking zone beyond those about to be implemented to areas to the south and west of Jubilee Road to further discourage car usage. It should be noted that walk times have been analysed from the centre of the Northern Rock site and I would recommend that the proposed areas of extension of residents parking identified in the TAR are extended to better reflect the areas within a ten minute walk of the site. 9.4 It is considered that this represents a reasonable response to the predicted problem but the TAR does not give any future assessment of the likely migration or otherwise of on street car parking following the introduction of this new scheme. Nor does it give any detailed analysis of what may happen if not all those car drivers who expressed willingness to change mode in the survey did actually change. This would also mean that on street parking was not reduced as much and also that the problems were migrated to other areas as yet unaffected. It is not possible to predict with accuracy this additional effect due to a significant amount of unknowns relating to the introduction of some residents parking zones, the potential for the Travel Plan to reduce car travel following restrictions of on street parking and also the gradual increase in staff numbers on the site over time. 9.5 As a consequence, if Committee are minded to approve this application, it should be on the basis that not only should the applicant commit to fund the additional residents parking zones as they propose and as slightly amended by the above 10 minute walk analysis, but to assess the need for further residents parking zones when Phase V is open. It would be important to initiate works on the residents parking zone they propose as soon as any permission was granted so that it would be in place at the opening of Phase V. This would allow for undertaking a widespread parking survey at that time and then implementing any additional parking areas as necessary. At such a time it will also need to borne in mind that the areas which may be affected then will not only have parking associated with Northern Rock. There will be an inevitable mixing of on street parking influences with commercial activities elsewhere and it may be more appropriate to secure a contribution towards future mitigation. 9.6 The applicant has expressed willingness to also pay towards the issue of the residents permits for a period of 10 years on the new schemes being proposed and has also offered as a gesture of good will to pay the residents permit costs in the schemes being implemented at present. This gesture of goodwill with respect to the current schemes should not form part or any planning permission for Phase V as it is not reasonably related to this phase of the development. 10. Travel Plan 10.1 Northern Rock has had a Transport Management Plan since 2000, which seeks to encourage more sustainable staff travel. To date, however, it has not previously been formally secured as part of any planning permission. Should this application be granted the Travel Plan should form part of any subsequent Section 106 agreement. This year’s travel survey of their staff has shown that their Plan has had some success in reducing the car usage amongst their current staff. In 1999 53.1% of staff drove to work and this figure has reduced to 50.4% a reduction of 2.7%. This reduction has largely been achieved by encouraging the alternatives to car travel by measures such as interest free public transport season ticket loans and car sharing collectively known as “carrot” measures to change travel choices. To date none of the “stick” measures to deter car travel have been implemented, such as the residents parking schemes. 10.2 Whilst it is accepted that the introduction of the planned residents parking zones in surrounding streets will most likely lead to a further reduction in car usage amongst staff, it is not known as to what degree. The level and availability of parking both on street and on site clearly has a direct relationship to the modal choice of staff. Analysis shows that on street parking numbers are directly affected by mode changes amongst the staff. Clearly the applicant has endeavoured to show the effect on parking if all those who expressed a willingness to change from car travel did change. Additionally I have shown the effect if no additional mode shift takes place. The only robust way of assessing the mode change and its consequent impact on parking on street that may result with implementation of residents parking zones is to link further introduction zones beyond that already recommended by the TAR to actual travel and parking surveys at a later date. 10.3 In terms of Northern Rock’s Travel Plan their current Plan needs to include the staff travel results in terms of modal choice, and also predict levels of future mode choice as targets for future years. These targets will need to be very challenging even to replicate the assumed changes in car use stated in the TAR. By way of reminder, the TAR states that there will be need to be a drop in car use of 15.1% to 35.3 % car drivers, by 2009. Should that occur, there would still be around 336 cars on street, slightly more than they have surveyed. Given this level of on street parking is already problematic in local areas, it may well be necessary to further address on street parking beyond that already outlined in the TAR. It would be sensible to link the need for additional travel and parking surveys to the monitoring points in the Travel Plan. So that if the above targets are not met then additional parking and traffic surveys are undertaken and funding is made available for further mitigation. 10.4 If approval is given to this proposal it is recommended that the Travel Plan is appended to the Section 106 that will be required. This Travel Plan needs to include the measures and initiatives that Northern Rock has had some success with to date and additionally the following commitments: Appointment of a full time Travel Co-ordinator to oversee and develop new and expanded initiatives as appropriate and to Act as a liaison with the Council, Nexus and public transport operators in terms of staff travel issues. An on site parking management regime. Clearly how Northern Rock manage and allocate their on site parking survey can have a considerable effect on the targets in their Travel Plan. They need to take account of how they allocate permits to staff and also promote car sharing through the car park management. Targets for car use reduction that reflect the submissions in the TAR at 2009 that car use will be at a level of 35.3%, and also targets for further reduction beyond that, need to reflect that additional parking zones may be required to reduce the more remote on street parking problems and to further encourage alternative modes of travel. A monitoring arrangement in conjunction with the Council so that additional measures can be implemented where appropriate and if car travel is not reduced as far as the targets, then funding can be secured to both examine problems and provide additional mitigation. In conclusion it is recommended that any permission granted needs to be subject to a robust Travel Plan whereby car reduction suggested as realistic by the applicant can be monitored and comfort can be given that should on street problems not reduce over time, additional funding can be made available linked to the Travel Plan operation. 11. Highway Impact 11.1 As stated above the applicant has assessed the access and junctions immediately adjacent to their site and it needs to be borne in mind that following approval of Phase IV, Northern Rock has already provided funding for improvements to a number of junctions in the area. However there will also be impacts on other junctions and based on my assessment of the TAR and knowledge of existing traffic conditions I have concerns with respect to the effect of additional traffic on the following junctions:- 11.2 Jubilee Road/Kenton Road – Amendments to better manage additional traffic flows. Great North Road/Hollywood Avenue – Amendments possibly including signalisation of junction both to improve traffic flows and also ensure accident problems are not exacerbated by additional traffic. Jubilee Road/Salters Road – Amendments possibly including signalisation of junction to better manage traffic flows and mitigate any adverse impact on road safety. The applicants have, as outlined above, looked at the direct access to their site and are proposing the following measures in the TAR to improve access for pedestrians and also to improve traffic access. These comprise of: Regent Farm Road, outside Library – New signal controlled crossing. Regent Road, just before Regent Farm Road – New zebra crossing. Regent Farm Road, just east of site access – New signal controlled crossing to replace road narrowing feature to better aid crossing to school and still provide traffic calming in form of raised hump crossing point. New mini roundabout at site access to better mange traffic flows at this point. 11.3 It should be noted that all of the improvements listed will require detailed design and further consultation that will determine the exact nature of improvement provided, but it is important that the applicant commitment to improvements at these locations is secured through the Section 106 agreement. 11.4 On the basis of this assessment I consider that there are no transportation reasons why planning permission can not be granted provided that the mitigation measures outlined above are secured through a Section 106 agreement. 11.5 Department of the Environment Circular 1/97 provides ministerial advice on the issue of Section 106 Legal Agreements. An Agreement should only be sought where it meets the following tests: it is necessary to make the development acceptable is relevant to planning is directly related to the proposed development is fairly and reasonably related in scale and kind to the proposed development is reasonable in all other matters 11.6 The Circular goes onto state inter alia “Where a proposed development if implemented create a need for particular facilities or would have a damaging impact on the environment or local amenity or would adversely affect national or local policies and these matters can be satisfactorily resolved through the use of planning conditions it will usually be reasonable for planning obligations to be sought or offered to overcome these difficulties”. I am satisfied that the requirements for a Section 106 Agreement meet these tests. 12. Terms of Section 106 12.1 Parking Zone - Funding for implementation of parking zones as outlined in TAR and also payment of 10 years of permit issue for resident permits. - Future survey, analysis, implementation and 10 year permit funding of additional areas of residents parking linked to monitoring of Travel Plan. Travel Plan - Current Plan appended to Section 106 and secure the appointment of Travel Plan Co-ordinator, parking management strategy for site, targets of mode share, additional travel and parking surveys at monitoring points, monitoring in conjunction with City Council and links to additional funding for residents parking based on future car use targets. Infrastructure Works - Funding for design and implementation of the following works:- 1) Great North Road/Hollywood Avenue – Junction improvement including possible signalisation. 2) Salters Road/Jubilee Road – Junction improvement including possible signalisation. 3) Jubilee Road/Kenton Road – Junction improvement to improve traffic flows. 4) Regent Farm Road – Junction improvement to site access including possible mini roundabout. 5) Regent Farm Road – Alterations to traffic calming feature adjacent to site access to remove road narrowing feature and replace with humped signalised pedestrian crossing. 6) Regent Road North – Pedestrian crossing adjacent to roundabout on Regent Farm Road. 7) Regent Farm Road – Signalised pedestrian crossing adjacent to library. 13. Visual Impact of the Proposal 13.1 As far as visual impact is concerned the applicants have provided a series of images of the proposed building showing it from various angles and in relation to surrounding existing buildings. These images will be displayed at the meeting. They show a building of the same height as the existing Tower but of greater mass. The building would have a curved elevation designed to reflect the curved form of the existing Northern Rock Building at the north west corner of the site. The elevational treatment would be mostly glazed on its northern half to maximise views from inside and predominantly masonry/ brickwork on its southern half to minimise overlooking of residential properties in Regent Road. 13.2 The applicants have also provided diagrams showing shadows which would be created by the proposed office building. These show that, despite the scale of the building the location to the north of the nearest houses would prevent any overshadowing of them. 13.3 The multi-storey car park building would be designed to match the existing car park building in terms of design and height. It is proposed to be sited on the site of the former Hartside clinic building between the Coxlodge Recreation ground, the back of the Gosforth Fire Station, and existing Northern Rock buildings. 13.4 Overall the style and form of the proposed building would reflect the existing family of Northern Rock buildings and would form an attractive feature at this important location within the Regent Centre office complex. The scale, though significantly longer than the existing building, would, in my view have no harmful impact on the appearance of the surrounding area, nor on the overlook from nearby houses because the form is carefully designed to minimise the bulk of the building when viewed from the residential area. Therefore, subject to careful control of materials, I consider that the proposal is in accordance with UDP policies H2 and EN1.1. 14. Recommendation 14.1 On the basis of the above assessment I recommend that Committee be minded to grant planning permission subject to a Section 106 agreement to secure the matters set out in paragraph 33 and subject to conditions dealing with the following matters. 15. Details of external materials Details of cycle parking Details of construction workers parking Details of boundary treatment Details of surface treatment Details of landscaping Details of tree protection Restriction on construction and demolition times 0800 to 1800 Monday to Friday 0800 to 1300 Monday to Saturday and no time on Sundays or Bank Holidays Details of refuse storage Details of scheme of demolition and construction to include noise and dust reduction, vehicle wheel washing and temporary car parking. Multi storey car park to be completed and available for use before first use of the office building. Background Papers and Contact Officer Details Held by Head of Planning and Transportation on file 2004/2104/01/DET 1. Paul Hancock, Senior Planning Officer Extension: 25635, Direct Line (0191) 211 5635 E-mail: paul.hancock@Newcastle.gov.uk Doc: 0058601