Job description
Job Title:
Salary:
the hours worked
Hours:
Responsible to:
Bank Support Worker
£9.11 - £10.50 per hour depending on the type of support and
Flexible to be arranged
Learning and Leisure Manager and Senior Support Worker on
Duty
Summary
The post-holder will be responsible for supporting the delivery of a planned
programme of social/education activities to ensure the identified aims of the
programme are met. They will also need to ensure that members have the
opportunity to participate fully in social/education activities and will need to
contribute to the general running and development of the service. They may also be
responsible for the safe driving of Centre 404 transport, or as a bus escort. Your
bank hours will be optional and are not guaranteed.
Main Duties and Responsibilities
Bank Support Duties
1. Arrive punctually for the start of the shift, ensuring you have all necessary
items needed for the session e.g. appropriate clothing for such activities as
swimming and rock climbing.
2. Informing the line manager of an inability to engage fully in any activity in
advance of that session.
3. Provide support during sessions so that members participate in planned
activities aimed at supporting their social, play and educational needs.
Support members in such a way as to ensure that they are stimulated,
challenged and benefit from the activities available.
4. Participate in the planning, review and evaluation of programmes of activity
and individual sessions. Facilitate involvement of members in the planning,
reviewing and evaluation of activities.
5. Provide personal support to members as required during sessions. This may
include physical support, personal care and assistance with eating, according
to Centre 404 policies and procedures.
6. While working with children of relevant ages, facilitate play opportunities
during sessions. Ensure up to date knowledge of play practices and follow
the Centre 404 Play Policy.
7. Raise any issues of concern with the senior support worker or manager
immediately.
8. Ensure that service policies and procedures are implemented at all sessions.
9. Seek to identify ways in which the enjoyment, value and effectiveness of
sessions could be enhanced through new ways of working.
10. Adhere to child protection procedures. Remain vigilant for signs of abuse,
taking immediate action and reporting all issues of concern with the Senior
Support Worker or line manager
11. Deal with any complaints brought to your attention, seeking an informal
resolution at first if appropriate. Report all complaints, whether resolved or
not, to the senior support worker. Implement any action required by line
manager as a result of complaints being made.
12. Take responsibility for petty cash if required, ensuring compliance with all
Centre 404’s procedures and financial safeguards.
13. Address challenging behaviour in accordance with members’ support plans
and risk assessment. Where necessary seek advice and information from the
senior support worker or other appropriate people (e.g. family members,
carers) to develop consistent and effective behaviour management support.
14. Promote equal opportunities for members and report any discriminatory
behaviour witnessed to the Senior Support Worker.
Bank Driver
1. The Driver will ensure they have the relevant information available to them
before the commencement of the journey including the address and contact
information of members.
2. Arrive punctually at the vehicle collection point and deliver the vehicle back
to the appointed location at the end of the journey.
3. Ensure the escort is present before the journey can commence and at all
times during journeys.
4. Complete the inspection of the vehicle as detailed in the Centre 404
Transport Policy before the journey commences. Ensure the vehicle is safe
and roadworthy by completing all necessary safety checks including seat
belts, and recording any damage to the vehicle (interior and exterior). Report
any problems to the line manager.
5. Record mileage at the beginning and end of each journey using Centre 404’s
mileage record form.
6. Drive safely and courteously at all times, maintaining a high level of vigilance
for other road users.
7. Plan the pick-up and drop-off routes so that journeys are completed as
quickly and efficiently as possible. If any changes to the route are necessary,
to communicate this to the escort and members. Communicate any changes
to future journeys to the line manager.
8. Ensure that the vehicle has adequate fuel at all times and that it returned
with sufficient fuel for future journeys, minimum ¼ tank.
9. Assist the escort in operating the tail lift.
10. Remain on the bus at all times except in the case of an emergency or where
the escort requires assistance (e.g. with operating the tail lift).
11. Should any problems arise while members are on the bus, park the bus safely
and assist the escort with resolving the issue.
12. Keep the vehicle keys safely, ensuring that under no circumstances is Centre
404 transport used for any other purposes than those directed by the line
manager.
13. Alert line manager to any problems with the bus and liaise with the depot or
garages as required. Deliver and collect the bus for maintenance, repairs etc.
as requested.
14. In the case of any accident or incident, follow procedures as set out in the
Centre 404 Transport policy including informing the line manager
immediately and completing a report form. Provide relevant information to
police where appropriate.
15. Ensure storage of Centre 404’s Blue Badge in the appointed place and report
immediately if missing.
16. Attend meetings as required within and outside Centre 404.
Bank Escort
1. The escort will ensure they have the relevant information available to them
before the commencement of the journey including the address and contact
information of members. Escorts will have their ID badge available to present to
members, families/carers and schools.
2. Turn on the mobile phone at the start of the shift and respond to messages.
Check that there is ample charge and credit on the phone at the end of the shift
and report if charge or credit is required for the next user.
3. Arrive punctually at the meeting point to join the driver prior to commencement
of the round.
4. Meet each member at their house, school or other agreed location, ensuring that
contact with their family/carer or school is made. Their family/carer or school is
made aware that the member has been collected.
5. Escorts will be courteous and polite at all times toward members, families/carers
and schools, initiating relevant introductions and answering queries.
6. For children and young people, the escort will ensure contact is made with an
appointed person when returning home, and that appropriate care and
supervision is available at the member’s home. For adults, escorts will ensure
contact is made with an appointed person where appropriate.
7. Provide a safe escort for members to and from the bus, taking special care with
roads or other potentially dangerous situations and providing members with
physical support where necessary.
8. Ensure that members wear their seat belts at all times while on the bus. Do not
allow a member to sit in a seat that is loose, broken, or has a non-functioning seat
belt.
9. For wheelchair users assist the driver to operate the tail lift safely and secure the
wheelchair to the floor of the bus according to safety instructions for the bus.
10.Maintain a pleasant atmosphere in the bus, dealing with any discriminatory or
challenging behaviour in an appropriate manner and reporting such behaviour to
line manager.
11.Support members with medical problems such as seizures in line with Centre
404’s policies and procedures and the members’ support plan.
12.To communicate any relevant information to family/carers. Including reporting
any problems experienced by members or achievements made, and informing
parents of changes to schedules, special requirements for future sessions etc.
13.Alert the driver should any problem arise requiring assistance. Work in
partnership with the driver to resolve any problems arising during pick-up or
drop-off.
14.While the bus is moving, ensure good supervision of all members. The escort
should sit with members on the passenger seats in a location which enables
supervision of members.
15.Together with the driver, ensure that members are not left without supervision
while on the bus.
16.Ensure that the bus is left in a clean state at the end of the journey.
17.In the case of any accident or incident, follow procedures as set out in the Centre
404 Transport policy including informing the line manager immediately and
completing a report form. Provide relevant information to police where
appropriate.
18. Receive charges or fees from members or their family/carer. Ensure the
handover of these moneys to the Senior Support Worker. Complete the recording
of payments received as required.
19.Attend meetings as required within and outside Centre 404.
Person Specification
Job Title:
Salary:
the hours worked
Hours:
Responsible to:
Bank Support Worker
£9.11 - £10.50 per hour depending on the type of support and
Flexible to be arranged
Learning and Leisure Manager and Senior Support Worker on
Duty
(E) Essential requirements (D) Desirable requirements
Physical
Available to work a variety of shifts throughout the E
Requirements
week
To respond flexibly to the changing needs and E
requirements of the service. This may from time
to time involve changes in times, days or sessions
managed
Qualifications
Drivers only: Full clean UK driving licence. To hold
a D1 driving licence.
E
Hold national or local certification in a relevant
area e.g. youth work, play, teaching, social work or E
have at least one year’s experience of running
services similar to those provided by Centre 404.
Skills, abilities and
attributes
Reliable and punctual
Ability to engage children and adults with learning
difficulties (including profound and complex
disabilities) in challenging and stimulating
programmes of recreation, play and social
education.
Ability and strategies to work effectively with
children and adults with challenging or
discriminatory behaviour.
Ability to form effective and constructive
relationships with children and adults,
parents/carers, volunteers, the staff team and
others outside the organisation within professional
boundaries which facilitate recreation, play and
social education.
Good organisational and administrative skills
required for day to day running of the service
including management of the coffee bar and
handling members’ subscriptions and petty cash.
E
E
D
E
D
Experience
Knowledge/
Understanding
Other
At least one year’s experience of working with a
vulnerable client group
Experience of facilitating play opportunities while
working with children
Excellent verbal communication skills and ability to
communicate effectively with people with learning
difficulties and people from a wide variety of social
and ethnic backgrounds.
Ability to deal with complaints in a constructive
and sensitive manner, seeking and pursuing
learning points.
Understanding of Centre 404’s Equal Opportunities
policies and the ways in which people with
learning difficulties encounter discrimination
Awareness of the importance of child protection
issues and of the vulnerability of people with
learning difficulties to abuse.
Understanding of the importance of play in the
development of children’s lives.
Understanding of health and safety, legal and
policy requirements in order to run sessions safely
Willingness and availability to undertake training
required by line manager in accordance with the
aims and direction of Centre 404’s club services.
E
Commitment to using social activity, play and
educational opportunities to promote the full
involvement of people with learning difficulties in
their local community.
Willingness to undertake the personal support
needs outlined in the job description.
E
D
E
E
E
E
E
E
E
E