mba educated, experienced business professional

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J ESSICA J ANOE
758 Oakwood Park Circle, Sandy, UT 84094  (801) 573-5732  [email protected]
MBA EDUCATED, EXPERIENCED BUSINESS PROFESSIONAL
AS
A HIGHLY EDUCATED PROFESSIONAL, I HAVE A STRONG RECORD OF ACCOMPLISHMENT IN GROWING
EXTERNAL CLIENT RELATIONSHIPS , SALES, AND ORGANIZATIONAL P ROFICIENCIES. I ADD VALUE TO A
COMPANY BY APPLYING MY WRITTEN AND ORAL COMMUNICATION EXPERTISE, ABILITY TO DETAIL AN D
ACCOMPLISH COMPLEX TASKS, PROBLEM SOLVING AND INSPIRATIONAL SPIRIT.
PROFESSIONAL EXPERIENCE
FINGER LICKIN BRANDS-MURRAY, UT
Marketing Communication and Franchise Support
• Coordinated efforts between parent company,
franchisee, and construction to successfully
open four ground up outlets
• Wrote catalogs, course guides and training
brochures that enhanced the franchisees
understanding of complex standards of
operations features and helped them sell
more effectively.
• Performed ongoing customer/market research
and demographic profiling to identify and
capitalize on unmet market needs ahead of
the curve
SEPT 2012- MAY 2013
STARBUCKS – SALT LAKE CITY, UT
Assistant Manager
 Led the store to increased profitability by
adjusting inventory control and increasing
accountability for variances
 Coached and trained partners to realize
increase sales and customer satisfaction
 Oversaw accounts receivable and cash
management
 Extensive computer work and assisted with
local marketing
VERIZON WIRELESS – SALT LAKE CITY, UT
Retail Leadership Development Director
 Utilized sales strategies and analysis to increase
the average revenue per client
 Project Management
 Cultivated relationships with clients and
customers and uncovered new customer needs
 Weekly, monthly, quarterly, annual reports
 Monitor sales, forecasting, budgeting
 P & L, budget creation & monitoring
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Consistently ranked in the Top 10 in the
regional district for Overall Scorecard
Used communication skills to diffuse complex
• Negotiated strategic partnerships and
sponsorships to strengthen brand integrity
and generate additional sales
• Responsible for the coordination of public
events and media relations
• Leveraged strengths to guide cost effective
marketing management & vendor relations
• Produced media kit that demonstrated key
marketing analytics and demographics for
use in sales presentations. Efforts were
credited as instrumental in closing deal
JAN 2012- JULY 2012
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Established customer service protocols and
established new standard of operations
Assisted with budgeting for all projects
Process timesheets and payroll invoices
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Process invoices for payment
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Assisted in local marketing efforts
MAY 2009 – JAN 2012
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Resolved intricate billing and technical issues
that led to a 20% increase in client satisfaction
Process Monthly Billing
Ad hoc reports as requested by Senior
Management
Implement strategic goals and priorities
Process account cancels to contract specs
Execution of employee retention programs
Guided retail team to being top ranked store for
Customer Service for 4 months running in 2011
Process Monthly Billing
JESSICA JANOE
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Page 2
customer relations issues
NEW CAR DEALERS OF UTAH – SALT LAKE CITY, UT
Communications Intern
 Implemented “Green Driving Utah” initiative
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Hosted the Utah Auto Expo and was the liaison
for all PR related activities and agenda
2009
Marketing campaign coordinator for “Good
Wheels Utah”
Prepared and presented presentations
SKILLS
Scheduling
Cash Management
Research & Analysis
Developing & Executing
Strategies
Forecasting & Budgeting
Staff Recruitment & Retention
Expert level Word, Excel, Outlook Skills
Strategy Planning & Implementation
Project Management
Accounts Payable/Receivable Supervision
Organizational, communication skills
Orientation & On-Boarding
Training & Development
Performance Management
Project Management
Leading Organizational Change
Ability to master complex tasks
EDUCATION
UNIVERSITY OF PHOENIX – SALT LAKE CITY, UT
Master of Business Administration (MBA)

November 2011
Related courses included:
Human Capital Management, Marketing, Operations Management,
Strategic Planning, Organizational Leadership, Finance and Accounting
UNIVERSITY OF UTAH – SALT LAKE CITY, UT
Bachelor of Science (BS)- Mass and Strategic Communications
May, 2009
 Related courses included: Integrated Marketing Communications, Principles of Advertising, Marketing
Vision, Advertising Media Analysis and Planning, Public Relations Cases and Campaigns
PROFESSIONAL & PERSONAL REFERENCES FURNISHED UPON REQUEST
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