Teachers: Isabella Hadjiprodromou Papamichael
Soteroulla Keliri
Lefki Zakou-Kirkilli
Duration: 45 minutes
Date: 28/1/2011
Objectives: By the end of the lesson Ss will be able to:
 Use/learn vocabulary related to travelling by plane.
 Complete exercises on the above topic.
 Make an electronic booking.
Assumed Knowledge:
 Present Tenses
 The vocabulary about Airport/Travelling
Materials: Computer/Internet, Power Point presentation, O.P, worksheets.
Class Organisation: Individuals, pairs, groups of 5.
Procedure
Warm Up:
 T. revises the vocabulary about Airport/Travelling through a Power Point
presentation.
Presentation:
 T. presents vocabulary related to ways of booking a ticket and their costs.
Practice:
First Listening
 T. tells Ss that they are going to listen to a dialogue for the first time.
While listening they answer the focus questions.
1. Where does Mary Jones want to go?
2. What type of ticket does she want?
 Ss give their answers.
 T. corrects their answers and shows them on the O.P.
Second Listening
 T. tells Ss that they are going to listen to the dialogue for the second time
and do the T/F exercise.
 T. gives time to Ss to do the exercise individually. Then Ss compare their
answers with their partners.
 T. corrects the exercise on the O.P.
Post Listening
 T. asks Ss to work in groups to fill in the gaps on the handout.
 T. goes around monitoring and helping the Ss.
 Then Ss role-play the conversation with their partner
Production/Writing
 Ss use the Internet to book their ideal destination.
http: // www.britishairways.com
http: // www.cyprusairways.com
TELEPHONE CONVERSATION / BOOKING A FLIGHT
WORKSHEET 1
First Listening
Answer the questions
1. Where does Mary Jones want to go?
........................................................................................
2. What type of ticket does she want?
........................................................................................
Second Listening
Write T (True) or F (False)
1. Mary Jones wants to travel next Tuesday morning.
_____
2. She will be staying there for three weeks.
_____
3. The flight leaves at 16:00 hrs.
_____
4. The flight arrives at 9:25 a.m.
_____
5. The flight number is NWA 476.
_____
TELEPHONE CONVERSATION / BOOKING A FLIGHT
WORKSHEET 2/ANSWERS
Post Listening
Reservations
Do you have any flights to Sydney next Tuesday afternoon?
Reservations clerk:
Mary Jones:
Reservations clerk:
Mary Jones:
Reservations
Mary Jones:
Reservations
Mary Jones:
Reservations
Mary Jones:
Reservations
Mary Jones:
Reservations
Mary Jones:
Reservations
clerk:
clerk:
clerk:
clerk:
clerk:
clerk:
Mary Jones:
Reservations clerk:
Mary Jones:
- Northwind Airways, good morning. May I help you?
- Yes, do you have any ¹flights to Sydney next Tuesday
afternoon?
- One ²moment, please… Yes. There’s a flight at 16:45 and
one at 18:00.
- That’s fine. 3 Could you tell me how much a 4 return flight
costs? I’ll be staying three weeks.
- Economy, 5 business class or first class ticket?
- 6 Economy, please.
- That would be €346.
- OK. Could I make a 7 reservation?
- Certainly. Which flight would you like?
- The 16:45, please.
- Could I have your 8 name, please?
- My name is Mary Jones, that’s M-A-R-Y J-O-N-E-S.
- How would you like to pay, Ms Jones?
- Can I pay at the check-in desk when I pick my 9 ticket?
- Yes, but you will have to 10confirm this reservation at
least two hours before 11 departure time.
- I see.
- Now you have been booked, Ms Jones. The flight leaves
at 16:45, and your 12 arrival in Sydney will be at 9:25 a.m.,
local time. The flight number is NWA 476.
- Thank you.
TELEPHONE CONVERSATION / BOOKING A FLIGHT
WORKSHEET 2
Post Listening
Fill in the gaps with words from the box.
Could, moment, business, name, ticket, reservation,
return, confirm, departure, arrival flights, economy,
Reservations
Do you have any flights to Sydney next Tuesday afternoon?
Reservations clerk:
Mary Jones:
Reservations clerk:
Mary Jones:
Reservations
Mary Jones:
Reservations
Mary Jones:
Reservations
Mary Jones:
Reservations
Mary Jones:
Reservations
Mary Jones:
clerk:
clerk:
clerk:
clerk:
clerk:
Reservations clerk:
Mary Jones:
Reservations clerk:
Mary Jones:
- Northwind Airways, good morning. May I help you?
- Yes, do you have any ¹………………………... to Sydney next
Tuesday afternoon?
- One ²………………………..., please… Yes. There’s a flight at
16:45 and one at 18:00.
- That’s fine. 3………………………...you tell me how much a
4
………………………... flight costs? I’ll be staying three weeks.
- Economy, 5………………………... class or first class ticket?
- 6………………………... please.
- That would be €346.
- OK. Could I make a 7………………………...?
- Certainly. Which flight would you like?
- The 16:45, please.
- Could I have your, 8………………………... please?
- My name is Mary Jones, that’s M-A-R-Y J-O-N-E-S.
- How would you like to pay, Ms Jones?
- Can I pay at the check-in desk when I pick
my 9………………………...?
- Yes, but you will have to 10………………………...this reservation
at least two hours before 11………………………...time.
- I see.
- Now you have been booked, Ms Jones. The flight leaves
at 16:45, and your 12………………………...in Sydney will be at
9:25a.m., local time. The flight number is NWA 476.
- Thank you.
TELEPHONE CONVERSATION / BOOKING A FLIGHT
WORKSHEET 1/ ANSWERS
First Listening
Answer the questions
1. Where does Mary Jones want to go?
She wants to go to Sydney.
2. What type of ticket does she want?
She wants an economy class ticket.
Second Listening
Write T (True) or F (False)
1. Mary Jones wants to travel next Tuesday morning.
__X___
2. She will be staying there for three weeks.
__√___
3. The flight leaves at 16:00 hrs.
__X___
4. The flight arrives at 9:25 a.m.
__√___
5. The flight number is NWA 476.
__√___