Manor Field Surgery
Maltby Services Centre
Braithwell Road
Maltby
Rotherham, S66 8JE
Telephone: 01709 819376
01709 819251
Fax:
Website
www.manorfieldsurgery.co.uk
When the surgery is closed call 01709 819376
Welcome
We are confident that our website will provide clear and concise help and give our patients the
information they require in an easy and convenient format. It has been designed with the
patient’s needs at the forefront of everything, from checking surgery times to letting us know
what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing
specialist management of long-term conditions and clinics covering a wide range of healthcare
issues. The technology also means you can now do a lot of things from the comfort of your home
such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most
appropriate care is provided. This partnership philosophy extends even further and our active
patient group exists to make sure that patient needs and the practice offering are always heading
in the same direction.
Access
The surgery operates from a two-storey building with access for wheelchair users. Our staff will
always be happy to help patients with mobility problems.
Opening Times
Our reception hours are 08:00 - 18:30 Monday to Friday. Consultations are held at the following
times:
Morning
Afternoon
Monday
08:30 - 11:45
15:00 - 17:30
Tuesday
08:30 - 11:45
15:00 - 17:30
Wednesday
08:30 - 11:45
15:00 - 17:30
Thursday
08:30 - 11:45
15:00 - 17:30
Friday
08:30 - 11:45
15:00 - 17:30
Weekend
closed
closed
Please note the practice is closed once a month on a Thursday from 12:00 for training
purposes.
When We Are Closed
Should you require urgent medical assistance which cannot wait until the surgery re-opens,
please telephone the surgery number on 01709 819376 and listen to the recorded message in
order to access the 'out of hours' service.
Walk-in Centre
Minor illnesses and injuries don’t need treating at accident and emergency. The walk-in centre is
available at Rotherham Community Health Centre (behind Bailey House) between 08:00 and
21:00 seven days a week and provides healthcare advice, treatment and information on a wide
variety of urgent problems from local GPs, nurse practitioners, community nurses and
emergency care practitioners. No appointment is needed and there is free car parking for patients
on site.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor
and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath
constitute an emergency.
Bank Holidays
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25th August 2014 – Summer Bank Holiday
25th December 2014 – Christmas Day
26th December 2014 – Boxing Day
1st January 2015 – New Year’s Day
3rd April 2015 - Good Friday
6th April 2015 - Easter Monday
4th May 2015 - Early May Bank Holiday
25th May 2015 - Spring Bank Holiday
31st August 2015 - Summer Bank Holiday
25th December 2015 - Christmas Day
28th December 2015 - Boxing Day (substitute day)
In House Training Dates 2014
(SURGERY CLOSED FROM 12 NOON)
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7th August
11th September
9th October
6th November
4th December
Appointments
To make an appointment you can telephone, call in at reception or use our online booking system
via the above link.
Appointments are booked at ten minute intervals and are for one patient and one problem only.
Routine Appointments
You will be offered the next available routine appointment. Patients have the right to express a
preference to see a particular doctor or nurse but it should be understood that you may have to
wait longer for an appointment if your preferred choice of clinician has a longer waiting list than
other clinicians.
Urgent Appointments
A number of ‘Same Day’ appointments are available for patients with urgent medical conditions
with both the doctors and nursing team. The receptionist will ask you for an indication of your
condition in order that you may be directed to the most appropriate clinician
Telephone Consultations
Telephone advice is available. If it is not possible to speak to a clinician when you telephone, the
receptionist will take your details and arrange for your call to be returned when one is available
to speak to you.
Under 16’s
The practice encourages Under 16’s to attend surgery with their parent or carer but if a child
under the age of 16 attends on their own, they have the right to patient confidentiality. Young
people can make a confidential appointment with one of the practice nurses to discuss any
concerns which they may have with regard to teenage and sexual health.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order
for us to give the slot to someone else. Patients who attend more than 5 minutes late for their
appointment may not be seen and be asked to make another appointment in order that clinics can
run to time.
Minor Ailments (Pharmacy First)
Advice and suitable remedies for common and minor ailments is available from most
pharmacies. Your pharmacist is a qualified health care professional who can also advise you
about a wide range of medicines that you can buy without a prescription and any side effects of
medication which you are taking.
The Minor Ailment Scheme is available at Weldrick’s Pharmacies based at Maltby Services
Centre, High Street, Maltby and Laburnum Parade, Maltby.
Treatment is available under the scheme for many conditions including:
Cough, Hay Fever, Cold Sores, Constipation, Dermatitis, Vaginal Thrush, Pre-conception
Advice, Fever in Children, Head Lice, Colic, Scabies, Diarrhoea, Athlete’s Foot, Common Cold,,
Acne, Warts and Verrucas, Conjunctivitis, Haemorrhoids, Indigestion, Nappy rash and
Threadworm.
Ask to speak to the Pharmacist for advice – treatment under the scheme is free of charge if you
are exempt from prescription charges.
The Minor Ailment Scheme does not affect your right to see your GP.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment
and facilities available, we do appreciate this is not always possible. In this respect, if you do
need a home visit, you can help us by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your
GP will only visit you at home if they think that your medical condition requires it and will also
decide how urgently a visit is needed. Please bear this in mind and be prepared to provide
suitable details to enable the doctor to schedule house calls. Lack of transport is not considered
an acceptable reason for requesting a home visit.
You can also be visited at home by a community nurse if you are referred by your GP. You
should also be visited at home by a health visitor if you have recently had a baby or if you are
newly registered with a GP and have a child under five years.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is
available from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced)
Training Practice
We are an approved training practice for qualified doctors intending to become general
practitioners (known as GP Registrars).
These doctors work with us under full supervision for several months at a time and will either sit
in with one of the GP partners during consultations or run their own surgeries.
For training purposes, we sometimes video consultations but will always ask your permission
first.
The Practice also undertakes the teaching of medical students from Sheffield University Medical
School.
Repeat Prescriptions
You should give at least 48 hours notice for all repeat prescriptions (this period excludes
weekends and bank holidays). The counterfoil, which was attached to your last prescription,
should be placed in the box provided at reception after ticking the items that you require. Please
only tick the items that are authorised for repeat.
Repeat prescriptions can also be ordered online via the link at the top of this page. New users are
required to register for this service.
The practice does not accept requests for repeat prescriptions over the telephone other than for
housebound patients .
Collection of Repeat Prescriptions
Prescriptions should be collected from surgery between 11:00 and 18:00. If you would like your
prescription posting back to you, please attach a stamped addressed envelope. The local
pharmacy also has information on collection and delivery services which may be available to
patients.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at
least once a year to review these regular medications and notification should appear on your
repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further
prescriptions.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales
prescriptions are free of charge.
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Prescription (per item): £8.05
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 15 items
in 12 months, you may find it cheaper to buy a PPC.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
In addition to GP consultations the practice offers a wide range of clinics and healthcare
services:
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General Medical Services
Maternity Medical Services
Disease management (i.e. Diabetes, coronary heart disease,
Asthma/COPD/Spirometry)
BP Monitoring
Anticoagulation Monitoring
Rheumatology Monitoring
Phlebotomy Services
ECG
Ear Care
Travel and other vaccinations
Child Health and Immunisations
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Contraceptive Services (including injections and coils)
Cervical Smears
Teenage and Sexual health
NHS Health Checks (men and women)
Minor Illness Clinics
Minor Surgery Clinic
Drug and Substance Misuse Clinic
Counselling Services
Health Trainer Clinic
Clinics
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Antenatal clinic (midwide led) is held every Wednesday morning at Maltby Services
Centre.
Baby Clinic (nurse led) is held every Wednesday morning at Maltby Services Centre.
Well Baby Clinic (health visitor Led) is held every Friday morning at Sure Start
Stepping Stones.
Non-NHS Services
Non-NHS Services
Some services provided are not covered under our contract with the NHS and therefore attract
charges. Examples include the following:
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Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
Insurance claim forms
Passport signing
Prescriptions for taking medication abroad
Private sick notes
Vaccination certificates
The fees charged are based on the British Medical Association (BMA) suggested scales and our
reception staff will be happy to advise you about them along with appointment availability.
Download our private fees list here
Test Results
Test Results
If you wish to enquire whether your test results are available, you should call at the surgery
between 11:00 and 18:00.
Our reception staff are not qualified to comment on results therefore it is your responsibility to
check them and make any necessary follow-up appointment with the doctor.
Please note that we do have a strict policy regarding confidentiality and data protection. In this
respect we will only give out results to the person they relate to unless that person has given prior
permission for their release or if they are not capable of understanding them.
Blood Tests
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a
wide range of uses and are one of the most common types of medical test. For example, a blood
test can be used to:
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assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your
arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are
relatively close to the surface. Blood samples from children are most commonly taken from the
back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before
the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the
NHS Choices website.
X-Ray
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very
effective way of detecting problems with bones, such as fractures. They can also often identify
problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part
of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in
using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by
visiting the NHS Choices website (www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx) .
Registration
New Patient Registration
Anyone wishing to register as a patient with the practice and who resides within the practice area
should speak to the receptionist for completion of the appropriate forms. They can also be
downloaded from the above "Registering Online" tab.
All new patients are required to attend for a health check with the healthcare assistant at the time
of registration and bring ID documentation with them including proof of address and photo ID.
The practice accepts patients from Maltby, Hellaby, Carr, Hooton Levitt, Stone and Firbeck
areas. The catchment area for this practice is shown below. To check if you are eligible to
register at this practice please enter your postcode in the box underneath the map.
Medical treatment is available from the date of registration. Please contact reception for further
information.
Change of Address and Personal Details
You should inform the practice if you change your address or any other personal details (i.e.
name, telephone or mobile number) in order that we may keep your medical records up to date.
If you move out of the practice area you will be requested to seek registration with a local GP in
the area where you live.
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for patients about the
services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
Registering Online
Online 'Pre-Registration' With The Practice
If you wish to pre-register click on the link below to open the form. When you have completed
all of the details, click on the "Send" button to mail your form to us. When you visit the surgery
for the first time you will be asked to sign the form to confirm that the details are correct.
Pre-registration Form
When you register you will also be asked to fill out a medical questionnaire. This is because it
can take a considerable time for us to receive your medical records. There is an online version of
this file too, which you may fill out and send to us. When you come to the surgery you will be
asked to sign this form to confirm that the details are correct.
Online Medical Questionnaire For New Patients
Note that by sending the form you will be transmitting information about your self across the
Internet and although every effort is made to keep this information secure, no guarantee can be
offered in this respect.
Alternatively you may print off a registration form, fill it out and bring it in with you on your
first visit to the practice.
Registration Form
Temporary Residents
Temporary Registration
If you are ill while away from home or if you are not registered with a doctor but need to see one
you can receive emergency treatment from the local GP practice for 14 days. After 14 days you
will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on
the local practice list and still remain a patient of your permanent GP. After three months you
will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do
not have to accept you as a temporary patient although they do have an obligation to offer
emergency treatment. You cannot register as a temporary patient at a practice in the town or area
where you are already registered.
Download the Temporary Resident Registration Form
Text Message Reminders
When you register with the practice you will automatically be added to our Text Message
consent list meaning you will receive reminders by text message. If you wish to opt out of this
then please speak to reception.
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable
information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act
can be made available to the public. All requests for such information should be made to the
practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients
may request to see their medical records. Such requests should be made through the practice
manager and may be subject to an administration charge. No information will be released
without the patient consent unless we are legally obliged to do so.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns
appropriately. Further written information is available regarding the complaints procedure from
reception.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has
the right to remove violent patients from the list with immediate effect in order to safeguard
practice staff, patients and other persons. Violence in this context includes actual or threatened
physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we
will notify the patient in writing of their removal from the list and record in the patient’s medical
records the fact of the removal and the circumstances leading to it.
Staff Details
Doctors
Dr Ronald Van Der Lijn
MRCGP
Dr David C Bellamy
MB BS MRCGP DFFP
Dr Pawel J Staszek
MB ChB
Dr Anne Mellor
MB ChB DFFP
Nurse Practitioners
Karen Yakub
Nurses
Sharon
Stuart
Susan C
Sayce
Our nursing team are all registered nurses and have diplomas in various
disease management areas. A minor illness clinic is run by the nurse
practitioner and the receptionist will advise you if your condition is
appropriate to be dealt with in this clinic.
Healthcare Assistants
Karen
Keiller
Danielle
Mason
Healthcare assistants support practice nurses with their daily work and
carry out tasks such as phlebotomy (drawing blood), blood pressure
measurement and new patient checks. They may act as a chaperone when
a patient or doctor requests one.
Practice Management
Julie The practice manager is involved in managing all of the business aspects of
Small the practice such as making sure that the right systems are in place to provide
a high quality of patient care, human resources, finance, patient safety,
premises and equipment and information technology. The practice manager
supports the GPs and other medical professionals with delivering patient
services and also helps to develop extended services to enhance patient care.
Health Visitors
A health visitor is a registered nurse who has received training particularly related
to babies, children and pregnant women. Their role is to provide families with
children under five years old with support and advice around the general aspects of
mental, physical and social wellbeing.
Attached Staff
We have attached community nurses, community midwives, counsellors and a
health trainer who work closely with the practice staff to provide patient care, but
are employed by NHS England, South Yorkshire and Bassetlaw.