JOB DESCRIPTION
Job Title:
Collaboration Officer (Governance & Educational Quality)
Department:
London Office of LKCMedicine, School of Medicine
Faculty:
Faculty of Medicine
Job Family/Level:
Professional Services, Level 3b
Salary:
£33,590 – £41,540 per annum
Responsible to:
Deputy Faculty Education Officer (DFEO)
Line Management:
Project Management Assistant
Key Working Relationships
(Internal):
DFEO; Curriculum Development Lead; Project Officer
(Curriculum); Faculty Singapore Board; Registry; Quality &
Educational Development Manager; and the Faculty Education
Office
Key Working Relationships
(External):
Vice Dean (Education); Vice Dean (Administration); Director
(Academic Support); and all relevant colleagues at
LKCMedicine, Singapore
Contract:
Full-time, fixed-term for two years
Location:
South Kensington Campus
Purpose of the Post
The Lee Kong Chian School of Medicine in Singapore, a collaboration between Imperial
College London (Imperial) and Nanyang Technological University (NTU), opened in August
2013 and offers a 5-year undergraduate medical degree programme, which will be jointly
conferred by Imperial and NTU.
You will play a key role in the busy, vibrant team that is responsible for delivering Imperial’s
collaboration obligations, with specific responsibility for supporting the management and
development of the areas of joint academic governance and regulation and the quality
management of the award. You will also provide support to the DFEO in the overall
management of the collaboration.
Key Responsibilities
The main duties of the post will include:
Liaison
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Work with colleagues at Imperial and at LKCMedicine to ensure the relevant policies and
procedures at LKCMedicine comply with Imperial and relevant NTU regulations at all
times
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Liaise regularly with the Quality and Educational Development Manager to remain
conversant of Imperial and sector quality assurance (QA) and enhancement issues that
could affect the collaboration and communicate these to appropriate colleagues at
LKCMedicine
Liaise with colleagues at LKCMedicine to ensure that the collaboration’s quality
management requirements are understood, implemented and achieved
Liaise with the Quality and Educational Development Manager, where required, to
ensure matters relating to LKCMedicine are appropriately represented at Imperial
committees, particularly the Quality Assurance and Enhancement Committee, the
Medical Studies Committee and the Imperial Senate
Maintain a working knowledge of the activities and operations of both the London and
Singapore medical schools in order to be able to identify and facilitate the sharing of
good practice
Build and maintain excellent working relationships with colleagues at LKCMedicine and
stakeholders across Imperial in order to be able to fulfil the objectives of the role
Analysis, Reporting & Documentation
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Identify the implications of any regulatory changes on the collaboration, and research,
collate, organise and edit material for inclusion in a variety of committee papers, reports,
policies and related documentation, to ensure compliance with the relevant Imperial and
NTU regulations
Ensure this is undertaken in association with the appropriate colleagues in both London
and Singapore and follows the correct review and approval route in Imperial and at NTU
Be responsible for the co-ordination, research, collation, organising and editing of
material for quality assurance and reporting purposes at Imperial (e.g. annual monitoring
report, student data)
Service and business-manage the Faculty Singapore Board including producing the
agenda, writing and contributing to papers, producing the minutes of the meeting, and
following up actions as required
Be responsible for the management (record keeping and version control) of all noncurriculum documentation relating to the project
Customer Service
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Resolve issues/problems/queries independently and provide advice on policy/QA
matters to ensure that efficient, day-to-day customer service is delivered to colleagues
both in the UK and in Singapore
Recommend alternative sources of information/courses of action where appropriate,
exercising judgement in referring issues/problems to the DFEO to enable the
collaboration to run on a ‘management by exception’ basis
Contribute to and monitor service objectives and standards to ensure collaboration
deliverables are completed on time and to a sufficient standard
Provide additional support and expertise to the Quality Team in order to support activities
at busy times (e.g. General Medical Council visit) or for knowledge transfer from
collaboration activity to the London School
Provide administrative support to the DFEO where required.
Finance/Resource Management
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Provide input into resource planning where required by the DFEO
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Management
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Supervise the Project Management Assistant, allocating and prioritising their work and
monitoring individual progress and performance in line with this
Manage events, as directed by the DFEO, liaising with the College Communications
Department as appropriate
Manage QA reviews relating to the collaboration as required
Supervise the Project Management Assistant as required in the organisation of
programmes for incoming delegations from Singapore
Occasionally supervise the work of other collaboration support staff, allocating and
prioritising their work as required, drawing exceptions to the relevant manager
Continuous Improvement
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Maintain a thorough understanding of the College regulations, particularly those relating
to collaborative arrangements
Maintain a working knowledge of the QAA Quality Code (particularly B10 ‘Managing
higher education provision with others’) and the QAA and Higher Education International
Unit’s work around strengthening the quality of UK transnational education, keeping
abreast of changes that may affect the collaboration
Other Duties
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Contribute fully to the Faculty Education Office, undertaking team-related tasks and
responsibilities as appropriate, and supporting other teams as required
Undertake other duties appropriate to the grade as required by the Faculty Education
Officer
Be willing to travel, on occasion where requested, to Singapore
To observe and comply with all College policies and regulations, including the key
policies and procedures on Confidentiality, Conflict of Interest, Data Protection, Equal
Opportunities, Financial Regulations, Health and Safety, Imperial Expectations (for
new leaders, managers and supervisors), Information Technology, Private
Engagements and Register of Interests, and Smoking.
To undertake specific safety responsibilities relevant to individual roles, as set out on
the College Website Health and Safety Structure and Responsibilities page
(http://www3.imperial.ac.uk/safety/policies/organisationandarrangements)
Job descriptions cannot be exhaustive and the post-holder may be required to
undertake other duties, which are broadly in line with the above key responsibilities.
Imperial College is committed to equality of opportunity and to eliminating
discrimination. All employees are expected to adhere to the principles set out in its
Equal Opportunities in Employment Policy, Promoting Race Equality Policy and all
other relevant guidance/practice frameworks.
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IMPERIAL COLLEGE LONDON
PERSON SPECIFICATION
Candidates will be expected to demonstrate the following:
Imperial Expectations
These are the 7 principles that Imperial leaders, managers and supervisors are expected to
follow:
1) Champion a positive approach to change and opportunity
2) Communicate regularly and effectively within, and across, teams
3) Consider the thoughts and expectations of others
4) Deliver positive outcomes
5) Encourage inclusive participation and eliminate discrimination
6) Support and develop staff to optimise talent
7) Work in a planned and managed way
Knowledge and Qualifications
Essential
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Degree level, or equivalent experience
Broad understanding of the QAA Quality Code, and general HE regulations, commentary
and good practice for collaborative provision and UK transnational education
Desirable
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Hold a project management qualification, such as Prince2 Foundation or Practitioner
Experience
Essential
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Experience in working in a University in a quality management based or closely related
role
Desirable
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Experience of developing new policies and updating existing policies
Experience of working on a collaborative project in higher education
Experience of working in medical education support
Skills
Essential
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Excellent communication skills with the specific ability:
o to synthesise large or complex information into written or verbal form
o to draft new or update existing policy
o to assimilate and articulate views of all relevant stakeholders
o to input to discussion at meetings, contribute to written reports and present
information
o to effectively prepare for meetings. Take concise and accurate minutes
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Well-developed interpersonal skills, confident yet respectful, and proven experience in
network-building
Ability to deal in a professional and helpful manner with a wide range of individuals at all
levels of seniority
Has a clear customer focus and customer relationship skills, working with a wide range
of College departments and cross-culturally with colleagues overseas
Experience of planning and progressing diverse work activities within general guidelines,
using resourcefulness and judgment
Strong organisation skills with proven experience in coordinating complex tasks
Ability to work independently and manage own workload through effective ordering of
priorities, working with competing priorities to tight deadlines
A methodical and accurate approach to work with attention to detail
Capacity to navigate difficult situations and conflicting views with tact and diplomacy,
while having patience to complete tasks thoroughly and achieve necessary
outcomes/requirements
Capacity to work with dual and sometimes disparate partners, working cultures and
approval routes while maintaining focus on the required outcome
Takes initiative to identify problems and uses knowledge and experience to suggest
improved working methods without necessarily being instructed to do so
High level of expertise in using Office applications, such as: Word; PowerPoint; and
Outlook as well as other ICT applications
Other Requirements
Essential
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Professional demeanour
Receptiveness to new and innovative ideas and approaches
Very motivated and driven with an enthusiastic approach to work
Ability and willingness to work proactively as part of a local and wider team, readily
supporting colleagues in times of high pressure
Completion of work to agreed time and quality standards
Desirable
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Understanding of Singaporean working culture
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