DENBIGHSHIRE COUNTY COUNCIL
JOB DESCRIPTION
Job Title: Transport Assistant
Grade: 4
Service: Joint Highways & Infrastructure, Conwy & Denbighshire
Service Area: Passenger Transport
Responsible to: Senior Passenger Transport Officer
Date Issued: May 2012
Job Purpose
To support and assist the Senior Transport Officers in providing and
maintaining both Counties’ public transport infrastructure, free travel and
associated public transport publicity.
Principal Accountabilities and Responsibilities
To undertake bus stop site visits with appropriate professionals/community
leaders, to site, move or remove a range of bus service infrastructure (e.g.
poles, flags, shelters, kerbs, crossings, seating, etc), finding the most
appropriate technical solution to such issues but always within existing
budgets.
To respond to passenger needs where bus routes are diverted for emergency
purposes or planned roadworks by placing the necessary publicity on stops,
shelters and in cases and by assisting in any appropriate way to ensure the
continued smooth operation of the public transport network.
To undertake basic bus stop maintenance on site including the removal of
graffiti.
To devise and implement a programme of bus stop site visits to monitor the
condition of shelters & other Council-owned infrastructure.
To maintain records & systems of bus stop sites including location and
facilities, including dates visited, actions required and taken and to maintain,
report on the condition and accuracy of real time information systems.
To compare live and future known bus service registrations with the system
operated by PTI Cymru, indicate any divergence and seek to remedy such
problems.
To assist in the recording of bus service registrations, variations &
cancellation, processing them to check for potential service gaps and
recommend such remedial action as may be necessary under each Council’s
policies.
To prepare and insert/install public bus timetables, maps and other publicity
materials at the Counties’ bus stop locations and to ensure that publicity is up
to date, readable and free from vandalism, remedying issues as appropriate.
To assist in the procurement of public and school transport services.
To assist in the issuing of concessionary bus passes.
To assist in the development of each Councils’ community transport.
To issue S19 Permits to community and voluntary transport groups &
organisations.
To assist in the monitoring of passenger transport services.
During periods of high demand, to assist colleagues in school transport with
the day to day administration of the school & college transport networks.
To undertake any other reasonable duty commensurate with the grade and
requirements of this post.
Resources/Equipment/Material
A van will normally be available. Note that this cannot be parked overnight at
a home address.
Supervision/Management of People
No direct supervision of staff or contractors. Potholder will need to liaise with
contractors including staff on site
Knowledge, Skills, Training and Experience
Ability to use ICT systems.
Working knowledge of passenger transport.
Working knowledge of routine maintenance & bus stop issues.
Good working knowledge of each county's geography, its towns and villages,
its schools and its transport network.
Educated to GCSE level or equivalent, with at least five passes at grade C or
above.
Ability to contribute to discussions regarding issues such as transport
eligibility and make business decisions accordingly.
Ability to communicate well in writing, over the telephone, face to face with
stakeholders and contribute at meetings.
Special Working Conditions
Work on site/site visits
Employment Checks/ Specific Requirements
1. Participation in rota
The post holder shall participate in the rota to ensure that the office is
appropriately staffed at all necessary times.
The rota will operate Mondays to Fridays during school terms from 0755 to
1700 Mondays to Thursdays and 0755 to 1630 on Fridays. The rota is
constructed so as to avoid both an early start and late finish on the same day.
During the period from the last week in August to the half-term holiday in the
summer term, a minimum of two colleagues from the rota shall be required to
ensure both mornings and afternoons are covered.
After the summer term half-term to the end of term, this is reduced to a
minimum of one person.
A strict rota does not apply during school holidays, except for the last week of
August, though colleagues will need to ensure that between them they cover
core hours.
2. Absences
The post holder will be expected to be on duty during the period from the last
week in August to the end of the third week of September. No leave or flexi
shall be permitted during this time.
Vision/Context
Looking after our bus routes, bus stops and shelters programme across the
counties of Conwy & Denbighshire is challenging. The Joint
Conwy/Denbighshire Passenger Transport section requires a new colleague
who can keep on top of the programme, timetable software, bus service
changes, temporary diversions and assist the public.
Serving both counties, the post is based in Denbigh. The post holder will be
able to drive and a van will usually be available.