Issue 8
Angel Hill News
Welcome to the summer issue of Angel Hill
June 2015
the day appointment either this way or via Patient
Access before the surgery is open.
News.
Repeat prescriptions
PHLEBOTOMY SERVICE
Patient Access
Using the same software programme as mentioned in
the ‘booking an appointment’ section, it is possible to
order a repeat prescription. It will be ready for
collection 24 hours after the surgery is next open.
Therefore a prescription ordered this way on Friday at
9 p.m. will be available on Tuesday morning and one
ordered on Wednesday afternoon will be available
Thursday afternoon at the same time.
Soon after issuing the March Angel Hill News,
it was confirmed to us that the Hospital
outreach Phlebotomy service was restarting
again on 1 April. Therefore, anyone who
requires a blood test can now have it done at
either the surgery or the hospital.
USING TECHOLOGY IN THE SURGERY
EMAIL
The surgery has setup an email address that you can
now send in your repeat prescriptions on, it is
Angelhillsurgery.dispensary@nhs.net
When sending your email please remember to include
your name, address and date of birth and also include
what medication you need. These are vital to ensuring
you get the correct medication. The same principals
apply as above regarding waiting 24 hours after the
surgery is open.
The surgery is constantly looking at ways of
making access to the surgery and its services
easier for you, both within and outside core
surgery hours. Listed below are the current
systems available to you for booking an
appointment, arranging a repeat prescription and
also viewing your medical records
Booking an appointment
Viewing your medical records
Patient Access
This is a software programme that allows you to book
and cancel appointments over the internet 24 hours a
day 7 days a week. You need to register yourself first
and to do this you will need to obtain a user ID and
also a temporary password. These are available from
Reception. You will need to set it up first, but once
done, you can then book a doctors’ appointment via
this method. Unfortunately, you cannot book a nurse,
physiotherapist or any other healthcare professional
appointment by this method.
During the last 12 months, the NHS has opened up
aspects of the medical records held at GP surgeries so
that they can be viewed by patients. This is a
progressive piece of work that has started looking at
Active problems and medications, but in the future it
will be expanded. It can only be viewed electronically
and must be on request and using a username and
password. This surgery uses our Patient Access
system to obtain the information. If you already have
patient access and you do not have this facility
already, you can request to receive it via Reception
and that it is added to your profile. You will need to
complete additional paperwork; but you will not
receive any new log in details, as they are not
required.
Automated telephone booking system
This is another programme that is available 24 hours a
day, 7 days a week. You can select to have the first
available appointment, or book the next available
appointment with a male or female doctor, or indeed
the next available with a particular doctor. The
appointments that are available on the day, become
available from 0600, therefore you can book an on-
Any questions regarding the above, please contact the
Reception staff
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NAMED DOCTOR
LONG-TERM CONDITIONS MANAGEMENT
All patients registered at Angel Hill Surgery have been
allocated to a named doctor. This does not stop you
from seeing any doctor in the surgery. It is to allocate
you someone to oversee your care in the surgery and
in no way limits the doctor you can see.
In April we commenced a programme of changing
the management of patients with long-term
conditions being managed by our specialist
nursing team. The conditions covered under this
programme are Diabetes, Chronic Obstructive
Pulmonary Disease (COPD), Asthma and Cardiac
conditions. Except Asthma patients, all patients
will be seen initially by our Healthcare Assistant,
who will obtain some measurements and also
take samples of blood and urine. At this
appointment she will make an appointment to see
the Lead Nurse 2 weeks later.
If you wish to know who your named doctor is, please
ask at your next visit to the surgery.
SUGGESTIONS BOX REPLY
This quarter has seen one patient suggestion
entered into the box: It says “no suggestions
everything is working well and efficiently”. Thank
you for the message of support, but we will not
rest on this, but continue to provide the very best
service we can within the facilities and capabilities
we have.
In between these appointments, the doctor and
the lead nurse will review the results from the
investigations, your other medical conditions and
your medication. They will then make an initial
plan for you so when you attend your
appointment, your medication review will have
been completed and will be co-ordinated either for
the nurse to undertake a full annual review or the
doctor together with the nurse to complete all
actions required.
FRIENDS AND FAMILY TEST
Earlier this year we started to obtain your views
on us and if you would recommend us to your
friends or family. This was in line with all other GP
surgeries. We have completed a review of the first
four months data and all respondents reported
that they were either extremely likely or likely to
recommend us. The information in your
statements has been both encouraging and also
used to review our practices and we thank you for
these.
The Practice Clinical Team as at 15 June 2015
is:
Doctors
Dr Janet Rutherford – Senior Partner
Dr William Tasker – Partner
Dr Paul Harrison – Partner
Dr Sara Garrod – Partner – Part time
Dr Mark Jones – Partner
Dr Helen Spring – Partner
Dr Elisabeth Polli – Partner – Part time
Dr Suzie Surti – Partner
Dr Robert Bradley – Salaried – Part time
Dr Laura Leach – Salaried – Part time
Dr Susanna Unsworth – Salaried – Part time
Dr Sven Brode – Trainee GP
Dr Joanna Davison – Trainee GP
However, we still very much want to hear your
comments and feelings, therefore, please
complete the cards in the W aiting rooms or
Reception and post in the box in the main waiting
room or go on-line at www.iwantgreatcare.org and
complete it there. W e have also added a link to
the new website.
SURGERY WEBSITE
Nurses
Nurse Judy Bracey
Nurse Rosalind Carney
Nurse Kerry Gee
Nurse Nikki Menarry
Nurse Alison Roome
Nurse Emma Williamson
During May we brought on line our new look
website. It is still under development. However, it
is designed to provide much greater information
to you and will have a news section that will be
regularly updated. It also provides a link into
Patient Access and also enables you to comment
on the Friends and Family Test.
Surgery Phone Number
01284 753008
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