The Medical Centre
The Medical Centre
15A Barrack Street
Coalisland
Co Tyrone, BT71 4LS
Telephone: 028 87 747 447
Website
www.TheMedicalCentreCoalisland.co.uk
When the surgery is closed call 028 38 399 201
The Medical Centre, Coalisland
The doctors and staff at The Medical Centre in Coalisland are proud to offer the highest standard
of patient-centred healthcare. We run many clinics for the management of chronic diseases such
as asthma and diabetes and offer a wide variety of other medical services including antenatal and
postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of
health-related information in the menu on the right hand side.
Opening Times
Morning
Afternoon
Monday
09:00 - 11:30
14:30 - 16:30
Tuesday
09:00 - 11:30
14:30 - 16:30
Wednesday
09:00 - 11:30
14:30 - 16:30
Thursday
09:00 - 11:30
14:30 - 16:30
Friday
09:00 - 11:30
14:30 - 16:30
Weekend
closed
closed
When We Are Closed
Out of hours calls are handled by SAUCS. This service is for emergencies which occur after
6pm and before 8:30am. The out of hours doctor can be contacted on: 02838399201. We must
stress that this service is for emergencies which cannot wait until the next day.
NHS Direct
In the case of urgent need when the practice is closed you can call NHS Direct
(www.nhsdirect.nhs.uk/) (0845 4647) to speak to a triage nurse. Your needs will be assessed and
advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
Consultations are by appointment and can be booked from 08:30am each day. These can be
made by telephone or in person.
Patients who are working can pre-book the first appointment the next day. patients have the right
to request an appointment with a preferred doctor
Disabled Patients
The surgery is on the ground floor allowing easy access for disabled patients.
Home Visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by
telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a
hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make
one home visit. There are also better facilities for examining and treating patients at the Health
Centre.
Repeat Prescriptions
Please arrange a repeat prescription before your present medicine runs out. You can do this by
telephoning the receptionist. She will then get the doctor to prepare a prescription for you.
Repeat prescriptions should be ordered 24 hours in advance of collection.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
We offer the following services:
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Antenatal Clinic - Tuesday morning
Child Health Surveillance Clinic – Wednesday morning
Minor Surgery - by appointment with doctor
Well Woman Clinic – by appointment
Contraceptive - any surgery services
Diabetic Clinic - first Thursday every 3 months
Nurse Clinics
Our nurses are qualified to carry out:
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Health promotion
Blood pressure checks
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Ear syringing
Taking blood samples
Immunistions
Dressing and removal of sutures
Anti-coagulation monitoring
District Nurse:Our district nurses are able to provide a broad range of services to those who are over 75 years
and those unable to attend the surgery.
Health Visitor:Our health visitor is particularly experienced in health matters relating to under fives.
Midwife:Our midwives work with the doctors to provide care for mothers before and after delivery and
care for the baby in the first fortnight of life.
Test Results
Test Results
Please call between 11am and 3.30pm to enquire about your test results as our reception staff
will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will
only release test results to the person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the
practice.
It is your responsibility to check your results and to make an appointment to discuss them with
your doctor if your are advised to do so.
Self Care Information
Registration
New Patient Registration
The doctors welcome new patients who live within our practice area. As it often takes sometime
for records to be forwarded from your former practice all newly registered patients will be asked
to complete a health questionnaire and are offered a consultation with the doctor.
Medical treatment is available from the date of registration. Please contact reception for further
information.
Confidentiality
Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Comments & Complaints
Comments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns
appropriately. Further written information is available on the complaints procedure from
reception.
We are continually striving to improve our service. Any helpful suggestions would be much
appreciated and a suggestion box is located in the waiting area.
The Northern Ireland Ombudsman
The website of the Northern Ireland Ombudsman (www.ni-ombudsman.org.uk/index.htm)
explains the process of complaining about the NHS in NI.
Patient Information Leaflets
Copies of freedom of information leaflet, complaints procedure and access to medical records
procedure can be obtained from the practice manager.
Zero Tolerance Policy
Violence Against Staff
The practice operates a zero tolerance policy to aggression against staff.
Self Care Policy and Info
Staff Details
Doctors
Dr D. O’Donnell
MB BCH MRCGP
Dr R. Brannigan
MB BCH MRCGP
Dr R. Finch
MC BCH DRCOG DFFP MRCGP
Dr Sinead Campbell
MBChB DRCOG MRCGP
Nurses
Patricia Campbell
Pamela Teague
Practice Management
Dolores
Murphy
Our practice manager is in charge of administrative matters relating to
the practice. Please address any suggestions or complaints to her.
Reception
Siobhan Rankin (Senior Receptionist)
Anna McKenna
Nuala Campbell
Our receptionists will make appointments for you to see our doctors or any of the
other practice staff. they can also arrange transport to hospital appointments and
give patients the results of hospital investigations.
Community Midwives
M. Rafferty
I. Millar