Disabled Supporter’s Ticket Exchange Scheme
Ticket Exchange works in the following way: Registered Disabled Season ticket holders, (Gold
Members) who find that they are unable to attend a game, can email a 2010/2011 Ticket Exchange
Sell form to disabilitytickets@arsenal.co.uk, with Ticket Exchange in the subject heading, or
telephone the Disability Liaison Team on 020 7619 5050 and post their tickets for sale to Registered
disabled supporters - Purple Members (subject to restrictions).
Registered disabled supporters - Purple Members looking for tickets may apply using the 2010/2011
Ticket Exchange Buy form. Importantly, the exchange will only come into operation on matches that
have sold out. If submitting the form by email to disabilitytickets@arsenal.co.uk, supporters must
ensure that Ticket Exchange Buy and the game concerned are in the subject heading
Season Ticket holders who successfully sell their seat will have their membership card deactivated
for that match. The value of all ticket(s) sold will be held in an account until the end of the season:
this will be deducted from the following season’s membership fee (Season Ticket renewal). Only
upon completion of each successful Ticket Exchange transaction is the seller’s membership card
automatically deactivated which then activates the purchaser’s membership card.
We are unable to guarantee that seats that have been offered for sale will be sold. The seller of the
ticket will be charged a nominal administration fee of approximately 10% which will fund the
development and operation of the Ticket Exchange. The seller will therefore receive approximately
90% of the paid ticket value
FAQ’s
Seller
Q. I am a Registered Disabled Season ticket holder (Platinum/Gold member) can I use this service?
A. Yes, you are now able to use this facility, however, please contact the Disability Team on 020 7619
5050 for more details.
Q. I am a registered disabled supporter (Purple Member) can I sell my ticket using this service?
A. No.
Q. How much will I be charged for the Service?
A. The seller will be charged a nominal fee of approximately 10% of the match ticket value which will
contribute to the development and maintenance of this service.
Q. When will I receive the sum credited to my account for the matches I have traded?
A. The balance of your account will be deducted from your 2011/2012 membership renewal charge.
Q. My carer is unable to attend, can I resell their seat?
A. No, you cannot sell your carer seat as it is issued free of charge under the disabled supporters
concessionary ticket scheme. Any disabled supporter found to be abusing this facility would risk
losing their membership.
Q. I am the registered Disabled season ticket holder & I am unable to attend, can I resell my seat but
leave my carer’s seat active?
A. No, in order for us to resell your ticket to another disabled supporter they must be resold as a pair
i.e. 1 disabled supporters place and 1 carer/companions place.
Q. Can I use Ticket Exchange for any Arsenal home fixture?
A. The Ticket Exchange service will only be made available for certain fixtures once all tickets have
sold. Please check the Disabled Supporters Information page on www.arsenal.com for availability
Q. What can I do if I have registered my seats for sale and then change my mind?
A. If your seat remains unsold you will have the facility to cancel, please contact the Disability Liaison
Team Tel: 020 7619 5050
Q. I have sold my seat through the Ticket Exchange service and now wish to attend the fixture that I
have sold the ticket for, is there anything I can do?
A. Unfortunately not.
Q. I am a Platinum member; can I use the service to resell ticket(s) for Carling Cup fixtures?
A. Unfortunately, the service will not be available for Carling Cup fixtures.
Q. What is the latest I can register my seat for sale?
A. Ticket Exchange registrations normally close at 10am on the last working day before a fixture.
Q. When can I put my seat up for sale?
A. You will be able to register your seat once all tickets have sold out for a fixture.
Q. Is there a limit to how many times that I can trade a seat in a season?
A. Subject to Ticket Exchange being ‘live’ for a fixture, you can trade as many times as you wish.
Q. Are there any other ways that I can resell my ticket?
A. Ticket Exchange is the only official and legal way for Platinum/Gold members to resell their seats.
However, you may donate your season seats back to the Club, please contact the Disability team
Buyer
Please note that any Club Level seats posted for sale are for Wheelchair user (& carers) only
General Admission seats (Lower and Upper Tier) posted for sale maybe Wheelchair/Visually
Impaired/Ambulant spaces
Q. Who is eligible to use the Ticket Exchange service to buy a ticket?
A. Registered Disabled Supporters (Purple Member) of The Arsenal.
Q. I am a Platinum/Gold Level Member can I buy a ticket using this service.
A. No
Q. What happens after I have purchased a ticket?
A. You receive a confirmation email containing the relevant seat information; simultaneously your
card will be activated with the relevant fixture.
Q. I have purchased a ticket via Ticket Exchange but am no longer able to attend the match can I get
a refund?
A. No, unfortunately you will not be able to get a refund.
Donating your tickets.
The Disability Liaison Team (DLT) receives numerous requests for tickets from local disability groups,
disabled children’s organisations and terminally ill people. As an alternative to putting their tickets
for sale on the Tickets Exchange, season ticket holders might like to consider donating their tickets
to the DLT who will then allocate them to a deserving local group or individual.
Season Ticket holders wishing to do this should either email their details along with the game(s)
concerned to disabilitytickets@arsenal.co.uk, with Ticket Donations in the subject heading, or
telephone the Disability Liaison Team on 020 7619 5050