Shipley Medical Practice
Shipley Medical Practice
Shipley Health Centre
Alexandra Road
Shipley, BD18 3EG
Telephone: (01274) 531153
Telephone: (01274) 589160
(01274) 228431
Fax:
Website
www.shipleymedicalpractice.nhs.uk
When the surgery is closed call 111
Welcome to Shipley Medical Practice
Our team aims to work together to provide all our patients with the best possible medical care,
combining a friendly personal service with high clinical standards. Our Practice shares Shipley
Health Centre with other services including Health Visitors, District Nurses, Podiatry and School
Health.
We work on the ground floor of the Health Centre and there is wheelchair access (including
toilets).
Our Practice area covers Shipley, Bolton Woods, Wrose, Frizinghall, and parts of Baildon,
Cottingley, Manningham and Heaton. We accept homeless people in temporary accommodation
in our Practice area.
Friends and Family Test
The Friends and Family Test (FFT) is a single question survey which asks patients whether they
would recommend the NHS service they have received to friends and family who need similar
treatment or care.
GP Practices can use the feedback gathered through FFT to celebrate successes and to support
staff to make improvements where the experience of services does not live up to expectations.
Take the Friends and Family Survey (fft.mysurgeryintranet.co.uk/surveys/268/take-our-survey)
Seasonal Flu Vaccinations
Flu Vaccinations are now available
Please make an appointment for a Flu Vaccination if you:
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Are over 65
Are Pregnant
Have children aged 2,3, or 4 (on 1st September 2014)
Have a serious medical condition
Patient Participation Group
Shipley and Westcliffe Medical Practices now have a joint Patient Involvement Group.
If you would like find out more about the practices and have your say on future services come
along to the next meeting:
Thursday, 5th March 2015 4.30pm, at Shipley.
There is no need to confirm attendance, just drop in.
Please find the results of the recent patient participation survey:
Shipley Medical Practice Survey Results 2014
Registered patients can now manage appointments and repeat prescriptions online.
Click on the links below and follow the instructions.
Before you can start using these services you will need to visit the Practice and provide
photograph identification before we can issue you with your Username and Password.
For a Guide to Using SystmOnline please follow the information button below. Thank You.
IMPORTANT NOTICES:
- Prescription requests are for repeat prescriptions only. Acute prescription requests made online
using the free text box will not be accepted.
- Please take a minute to review the appointment you have booked online. Is it a Telephone
Appointment Slot? If so, the doctor will call you back within the same working day.
Emergency & Out of hours
If you need to contact a doctor urgently when the Practice is closed, please call NHS 111. Your
needs will be assessed and advice offered or arrangements made for you to see a doctor.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
SMS Text Messaging Service
If you would like to consent to receive SMS text messages reminding you of your booked
appointments and to receive your test results, please call in and speak to our reception staff.
Patient Participation Survey
Results of the recent patient survey are now Shipley Medical Practice Survey Results 2014.
SystmOnline is now available. It is an in-built feature of the Practice's clinical IT system
(SystmOne) which enables existing patients to manage appointments, order repeat prescriptions
and change their contact details. Use of this service is free of charge to both Practices and
patients.
Well Baby Clinic
Every Wednesday between 1:00pm - 3:00pm at the Alexandra Suite / Shipley Medical Practice.
We kindly ask that you do not bring poorly children to the Well Baby Clinic, thank you.
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Health Action Local Engagement (Hale) - Healthy Living Project (www.haleproject.org.uk)
How we use your health records
Please click this link to read the How we use your health records leaflet. It explains:
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Why the NHS collects information about you and how it used
With whom we may share information
Your right to see your health records and how we keep your records confidential
Opening Times
The building is open from 08.00 – 18.30 weekdays.
On Thursdays it is open until 20.00
You can telephone us from 08.00 - 13.00 and 14.00 - 18.30 Monday to Friday.
(Please note that the practice is closed for staff training between 1pm and 4pm every Thursday).
If you need to contact a doctor urgently when the medical practice is closed, you should call
NHS 111.
Consulting Times
Please note that the Practice is closed for staff training between 1pm and 4pm every first and
third Thursday in the month.
Morning
Afternoon
Monday
08:00 - 13:00
13:00 - 18:30
Tuesday
08:00 - 13:00
13:00 - 18:30
Wednesday
08:00 - 13:00
13:00 - 18:30
Thursday
08:00 - 13:00
13:00 - 20:00
Friday
08:00 - 13:00
13:00 - 18:30
Weekend
closed
closed
When We Are Closed
If you need to contact a doctor urgently when the Health Centre is closed, you should call NHS
111.
They will try to sort out your problem, whether by phone advice, an appointment or if necessary
a home visit.
Please note that the Practice is closed for staff training between 1pm and 4pm every Thursday.
Please do not ask to see a doctor out-of-hours unless you genuinely cannot wait until the surgery
re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
Appointments are usually available between 08.00 and 18.00 on weekdays.
An appointment slot lasts 10 minutes.
We have a late evening surgery on Thursdays (last appointment 19.50)
To make an appointment
You can either telephone the surgery or call in. You will be offered the next routine appointment
with one of the doctors. If you wish to see a particular doctor, or you are only free to come at
certain times, it may take longer to get an appointment.
Telephone Appointment
The doctors are happy to talk to patients on the telephone, but prefer not to be interrupted when
they are seeing patients. For this reason, we offer telephone appointments with all the doctors.
You may also arrange a telephone appointment for the doctor to ring you at a certain time. If you
need an appointment urgently (on the day) please let the receptionist know and a doctor will
telephone you.
To Cancel an Appointment
You can either telephone on 01274 531153 or call in to the reception to cancel your appointment.
If you cannot keep your appointment, please cancel as soon as possible.
Home Visits
If you need to see a doctor but are too ill or frail to come to the Health Centre, please telephone
to ask for a home visit.
Please try to ring before 10.30 so that the doctors can plan their day’s work.
Visits are normally done between 12.00 and 15.00.
If you need a visit more urgently, please make this clear when you ring.
Repeat Prescriptions
The ways to order your repeat prescription are:
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Email your request using SystmOne on line (see reception to register).
You can fax your request to 01274 228431.
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Post your request to us enclosing a stamped addressed envelope.
Put your tear off slip in our prescription box located in the entrance lobby.
Speak to your pharmacy about their ordering, collection and delivery service
Your prescription will be ready to collect two working days after we receive your
request.
Please note:
No verbal requests will be accepted at the reception desk.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
Prescription costs as of April 1 2014
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The current prescription charge is £8.05 (£16.10 per pair of elastic hosiery).
A three monthly PPC is £29.10. This saves you money if you need four or more items in
three months.
A 12-month prepayment certificate (PPC) is £104.00 and saves money if 13 or more
items are needed in 12 months.
PPCs are available by 10 monthly direct debit instalment payments. The prescription prepayment
certificates allow anyone to obtain all the prescriptions they need for £2 per week. Find out more
by visiting the NHS Choices - Help with Health Costs
(www.nhs.uk/nhsengland/Healthcosts/pages/Prescriptioncosts.aspx) site.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
If the time of the clinic is not specified below, please ask for more information at Reception.
Ante Natal Clinic
You can now self refer yourself to the midwife without seeing a doctor.
The number to call is 01274 364 502
Useful information
(www.bradford.gov.uk/bmdc/bdp/our_work/every_baby_matters/Are_you_pregnant_or_thinking
_about_having_a_baby/Pregnant_or_thinking_about_having_a_baby)
Asthma Clinic
(appointments only)
Diabetic Clinic
(appointments only)
Well Baby Clinic
(no appointment needed, except for check ups).
Every Wednesday 1:00pm – 3.00pm. Run by our Health Visitors. Please do not bring poorly
children to Well Baby Clinic.
Healthy Heart Clinic
(appointments only)
Drug Clinic
(appointments only).
Monday 10.00 - 18.30 pm and Thursday 10.00 -14.00.
Run by the North Bradford Drug Service team.
Alcohol Support Service
(appointments only).
Mondays 13.00 - 16.00 pm
Run by the Piccadily project.
Flu Immunisation Clinic
Held every year beginning in October for people over 65 and others at special risk from flu. Run
by Practice Nursing Team.
Sexual Health Clinic
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We are currently offering a drop in clinic on Thursday evenings between 16:30 and 18:45
for patients registered with the Practice.
You can see one of the female doctors or sexual health nurses for contraception, sexual
health screening, smear tests and other related problems.
We do fit coils and contraceptive implants and are happy to discuss these during this
clinic, but we may arrange for you to attend a booked appointment at a suitable later date
for the fitting.
Health Trainer
A health trainer can work with you to identify personal goals that you think can improve your
health.
Please speak to your GP about being referred to see a health trainer.
Citizens Advice Bureau
Monday mornings (appointments at 9.30, 10.30 and 11.30)
Please ask for an appointment at our reception
Other services
(appointments only, with a doctor or Practice Nurse)
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Health checks for men and women of all ages.
Advice about healthy eating and help to lose weight.
Help to stop smoking.
Immunisations (including foreign travel).
Cervical smear tests and ‘Well Woman’ checks.
Family Planning (including coil fitting and contraceptive implants). The service is
confidential for patients of all ages.
Emergency (‘morning after’) contraception is available.
Teenage Health Clinic
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Please note that the Teenage Health service has now closed.
Alternative services include:
1. Visit your own doctor.
2. Patients of Shipley Medical Practice can attend the Sexual Health Clinic, Thursdays 57pm or you can make an appointment with Nurse Anna (Telephone 01274 531153).
3. The WISH clinic is held at Windhill Green Medical Centre.
4. CASH (family planning service) Shipley Medical Practice 1st Floor, Wednesdays 6-8pm.
5. Shipley Youth Cafe are able to offer Chalmydia Screening, Condoms, and Contraceptive
Advice, Thursdays 3-6pm.
If in doubt, or if it is an emergency, please speak to our reception staff. Thank you.
Test Results
Test Results
When you have an investigation, the doctor or nurse should tell you when to expect the result to
be ready.
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Blood and urine test results are normally available after 7 working days
X-ray and scan after 14 working days.
After that time, telephone or call in (preferably after 14.00) and the receptionist will give you a
message from the doctor. We do not routinely contact patients with their investigation results –
please make sure to check them yourself.
Non NHS Services
Non NHS Services
If you need a doctor to carry out a medical examination (e.g. for a HGV licence) or complete a
medical certificate (e.g. for an insurance company) please ask the receptionist – these services
are not covered by the NHS and there will be a charge. We need at least a week to complete
private medical certificates.
We do not sign;
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Passport application forms
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Shotgun licence applications
or
Registration
New Patient Registration
Either call in or telephone and tell the receptionist that you wish to register with the Practice.
You will be required to provide photo ID* and proof of your home address** (see lists below).
If you have moved to the UK or are visiting with a Visa you will need to provide a valid passport
(six months in date) with the correct visa, original Home Office papers (no photocopies please),
any valid immigration paperwork or an identification card with a recent photograph.
Once registered you will be offered an appointment with one of the Practice Nursing Team for a
new patient examination and health check.
It is practice policy that all new patients must live within the Practice area and provide
identification (ID) and proof of address.
*Acceptable Proof of Name
You must show one of these at your identity check as proof of your name:
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Current signed passport
Residence permit issued by Home Office to EU Nationals on sight of own country
passport
Current UK photocard driving licence (full or provisional)
Birth Certificate
HM Forces Identity Card
Police photgraphic ID card
University or college photo Smartcard
NHS Smartcard (NHS staff only)*
**Acceptable Proof of Address
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Recent (within 3 months of the current date) original utility bill e.g. 'Electricity bill', 'Gas
bill', 'Water bill', 'Telephone bill' etc or certificate from a utility company confirming the
arrangement to pay for services at a fixed address on prepayment terms. We will accept
dual utility bills. We cannot accept utility bills printed from the internet or any mobile
phone bills
Local authority tax bill (valid for current year)
Current UK photo card driving license (if not used as proof of name)
Bank, building society or credit union statement (within 3 months of the current date)
containing current address
Bank, building society or credit union passbook containing current address
Recent (within 3 months of the current date) original mortgage statement
Current local council rent card or tenancy agreement
Current book or card or original notification letter from the Department for Work &
Pensions confirming your right to benefits or state pension
Court order (within 12 months of the current date)
UCAS letter (within 12 months of the current date)
Parent's documentation from "Proof of address" list (for 16 and 17 year olds only). This
must be provided with a birth certificate or adoption certificate bearing the parent's name
which can also be used as proof of name.
Practice Area
Our Practice area covers Shipley, Bolton Woods, Wrose, Frizinghall, and parts of Baildon,
Cottingley, Manningham and Heaton.
We accept homeless people in temporary accommodation in our Practice area.
Confidentiality
Confidentiality
We provide a confidential service to all our patients, including those under 16. This means that
you can tell others about your visits here, tests etc. but we won’t. The only reason why we might
have to consider passing on confidential information without your permission would be to
protect you or someone else from very serious harm. We would always try to discuss this with
you first. If you have any worries about confidentiality, please feel free to ask a member of staff.
All our computer systems and policies comply fully with the Data Protection Act 1998.
Practice registers
Our computer system keeps registers of patients with long term health problems like diabetes,
asthma, heart disease or mental health problems. This enables us to provide the best systematic
care for you. However, you have the right to refuse to be on such a register. If you wish to refuse,
please let us know.
Freedom of Information
The Freedom of Information Act 2000 recognises that the public have a right to know how
public services are organised and run, how much they cost and how decisions are made. This Act
requires the Practice to produce a Publication Scheme, which is a guide to the ‘classes’ of
information that the Practice intends to make available.
As well as accessing the information in the Publication Scheme you are entitled to request
information about the Practice under the NHS Openness Code 1995.
From January 1st 2005, the Practice will respond to requests about the information that it holds
recorded on paper or electronically (or in any other format). It will create a right of access to that
information, with some exceptions which have to be taken into consideration before deciding
what information can be released. Under the Data Protection Act 1998, you are also entitled to
access your clinical records or any other personal information held about you.
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
How we use your health records
In the National Health Service we aim to provide you with the highest quality health care. To do
this we must keep records about you, your health and the care we have provided or plan to
provide. Our guiding principle is that we are holding your records in strict confidence.
Please click this link to read the How we use your health records leaflet. It explains:
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Why the NHS collects information about you and how it used
With whom we may share information
Your right to see your health records and how we keep your records confidential
Email: infogov@bradford.nhs.uk
www.bradfordairedale-pct.nhs.uk
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Comments & Complaints
Comments & Complaints
If you are unhappy with any aspect of our service, we would like to hear from you. We
particularly welcome constructive suggestions about how we could do better. There is a box at
Reception where you can post any comments or suggestions.
If you wish to make a formal complaint, please write or speak to Paula Guiry Practice Manager
or if you would like to see a copy of our Complaints Procedure, please ask at Reception.
Independent Complaints Advocacy Team (ICAT)
ICAT is a team of three advocates who provide support and information around raising concerns
and complaints about care and treatment received from the NHS. ICAT is completely
independent from the NHS and provides information, acting under your direction for your
wishes.
ICAT can:
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Generally support you with your NHS complaint.
Provide self-help information.
Put you in touch with the right people.
Help you get interpreting services.
Prepare letters for you.
Prepare for and attend meetings with you.
Explain and explore different options available.
Speak to people on your behalf where necessary.
ICAT cannot:
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Offer any advice - financial, medical, legal etc.
Make decisions for you.
Help claim financial compensation.
Get an NHS employee disciplined.
For further information or to request support, contact Andrea Beever, ICAT Co-ordinator, on
01274 750784.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for
remedy’ in relation to complaints handling and involves:
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5.
6.
Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or
complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.
Help Us To Help You
Help Us To Help You
Everyone at the Practice works under pressure. We hope to provide a friendly and helpful service
– it works better with co-operation on both sides.
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A standard appointment is 10 minutes long. It may not be possible to deal with all your
problems in one appointment.
Be patient with our receptionists. It isn’t their fault if all our appointments are full.
Don’t worry if our telephone line takes a while to be answered. Our phone lines are often
very busy.
Remember to give us 2 working days notice for a repeat prescription.
Let us know if you are unable to attend an appointment. If you repeatedly miss
appointments, we may remove you from our Practice list.
Let us know if you move house or change your telephone number.
DNA policy (Did not attend)
We know that sometimes you might not be able to keep a previously booked appointment but
please let us know well in advance so that another patient can be seen. If 6 people fail to attend
on one day then that is one hour of doctor or nurse time wasted.
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If you cannot attend you must inform us at least 30 minutes prior to your appointment.
Once you have failed to attend 2 appointments you will receive a letter.
If you do not attend a further appointment you will receive another letter and will be
removed from our surgery list.
The above policy applies to all appointments.
Zero tolerance policy
The Practice will not tolerate verbal abuse or aggression towards any member of staff. If you are
abusive to staff you will be removed from our list.
GP Training
GP training
We are a training Practice, which means that we usually have one to two GP Trainees working
with us, staying for a 6 to 12 month period. They are experienced hospital doctors who are
preparing for a career in General Practice. As part of their training, the doctors (especially the GP
Trainees) sometimes record their consultations on video. The receptionist will tell you if the
doctor is doing this, and the camera will only be switched on if you sign a form giving your
permission. The recording is treated confidentially, will only be viewed by doctors, is kept very
safely and is erased within a year.
Practice staff training
Every Thursday we are closed between 1.00pm-4.00pm, to enable to staff to attend training
sessions and meetings. You will not be able to telephone the surgery. In an emergency you
should ring 01274 531153.
Staff Details
Doctors
Dr Nick Hayward
MB ChB 1998 Leicester (Partner)
Dr Aysha Kemp
MB ChB 2001 Leeds (Partner)
Dr Kirsty Hogg
MB ChB 2000 Manchester (Partner)
Dr Julie Patterson
MB ChB 1990 Leeds (Salaried)
Dr Bob Mark
MB ChB 1980 Newcastle (Salaried)
Dr Jude Hayward
Salaried
Dr Nicole Allsorn
MB ChB 2007 Leeds (Salaried)
Dr Deborah Penfold
Salaried GP
Dr Harminder Baryah
GP Retainee
Dr Qmar Hussain
GP Trainee
Dr Mahmooda Naeem
GP Trainee
Dr Bushra Hussain
GP Trainee
Nurses
Our Practice Nurse team try to help our patients stay healthy. Their job
includes health checks and advice on family planning, diet, smoking,
alcohol and stress. They carry out immunisations, including those for
foreign travel. They do cervical smear tests, blood tests, pregnancy tests,
ECGs, dressings and ear syringing. They carry out check ups for patients
on contraceptive pills and hormone replacement therapy, and for people
with high blood pressure, heart disease, asthma and diabetes. Our Health
Care Assistants, work alongside the Practice Nurses. Their work includes
taking blood samples, measuring blood pressure, carrying out ECGs
(heart tests) and spirometry (lung function tests), and health checks for
new patients.
Nurse
Moyra
Stocks
Nurse
Abigail
Archer
Nurse
Anna Hill
Healthcare Assistants
Vanessa Bradley
Michelle Asquith
Practice Management
Paula
Guiry
PGCE Managing Health Services (Partner). Paula is responsible for the
overall smooth running of the practice.
Reception
This team share the reception work and administration of the practice. As well as
answering the phone, welcoming patients, booking appointments, taking messages,
sorting out queries, filing records, dealing confidentially with information about
patients and working with our computer system, each member of the team has their
own special jobs. These include secretarial work, organising special clinics and
services, entering patient record data on to the computer system and keeping
statistics.
Community Midwives
We work with the Lister midwifery team (telephone 01274 461310) The
Community Midwife sees expectant mothers at our Ante Natal Clinic, and visits
them at home after their babies are born.
Community Nurses
Based at Shipley Health Centre (telephone 01274 595611). They visit patients at
home for nursing care, treatment and general advice on health. They also run some
clinics by appointment at the Health Centre.
Health Visitors
Based at Shipley Health Centre (telephone 01274 595611). They work mainly with
under 5s and their families, visiting them at home and seeing them in our Baby
Clinic. Their work includes helping people of all ages to say healthy. They are
willing to give general advice, especially about children’s health, and are usually
available on the telephone between 9.00am – 5.00pm. Please leave a message if the
team are not available to take your call.