Stephen McDaniel
695 Buckley Way
Aurora, CO. 80011
(303) 819-1403
steve@smcdaniel.com
Sr. Network Engineer; US & UK Citizen
SUMMARY OF QUALIFICATIONS
A cultured Sr. Network Engineer in the Telecommunications industry with a passion for responding, restoring
and resolving of Network challenges. I supported data requests from 4 dBs using Oracle SQL Developer by
writing custom queries against these data bases. Demonstrated excellent customer support, fact-finding, dumps,
logs, traces, QoS, PNNI, IMA, PVC/VCC implementation, Client/Server/network/hardware/Software
configuration and troubleshooting skill set. Multi-tasking experience with Start up and Fortune 500 Companies at
the following levels;
* Knowledge of Definity PBX Admin
*Monitor Network performance
* TCP/IP LAN/WAN based support
* Knowledge of Microsoft and Linux platforms
*Seasoned Electronic Technician (10yrs)
*Knowledge of Cisco, Cache, and Juniper commands
*Network Circuit Provisioner
* Field Svc Manager/ Eng. (3yrs)
* Troubleshoot and resolve LAN/WAN connectivity issues as they arise on Ethernet, router,wireless,
and cable modem devices across the company’s network
PROFESSIONAL EXPERIENCE
Comcast Englewood, CO.
Xfinity Home Security Engineer (Edge)
3/12- 08/13
IBM Boulder, CO.
IT Security Specialist
8/10-3/12
Responsible for operating, deploying, managing, and continuously improving Comcast’s Voice, Video,
Commercial, Data, Home Security( Android, wifi, Zigbee, and Cellular based), Systems, and Network services as
well as associated infrastructure in a 7/24 environment. Examples of infrastructure include, but are not limited to:
routers, CMTS, switches, optical and TDM transport, applications, servers, IP scopes, databases, etc. Position
focuses on deploying and stabilizing code, technologies, services, networks, systems, tools and driving
standardization, automation, and service focused instrumentation. Provides subject matter expertise, resolves
complex break/fix scenarios, engaging broader teams as necessary; partners with/leads engineering, vendors and
regions to achieve continuous improvement. Serves as high-tier operations support for various field, CARE,
vendors, and customer-focused organizations. Contributes to command and control-related activities focused on
restoration of complex outages, communications across Comcast using MS Access, and REMEDY ticketing
system and rapid restoration. Works and directly leads external vendors, third parties (ex. iControl, Numerex,
AT&T, Velti, Radio Thermostat, Central Lite, Visonic, SMC) and associated agencies, when necessary, to address
issues across the PSTN, peering arrangements, inter-operability issues, etc.
Works with limited supervision and direction while executing associated functions and responsibilities. Follows
operational practices and independently determines/develops approaches for non-routine solutions (ex. writing
custom Oracle SQL Developer queries). Also receives general direction in areas of focus. In-addition to serving
as team lead on projects and included to on-call rotation.
IBM Tivoli Compliance Insight Manager v8.5 architecture and components
Stephen McDaniel; 303.819.1403
page 2
Plan and design an IBM Tivoli Compliance Insight Manager v8.5 solution based on customer
requirements/environment;
- Install and configure prerequisites to TCIM v8.5
- Install and configure TCIM v8.5 infrastructure components
- Use available interfaces to configure and administer the TCIM v8.5 environment
This security compliance software provides security compliance management with automated audit reporting
through a compliance dashboard and flexible report distribution.
I monitor and audit privileged users for databases, applications, servers and mainframes. That translates captured
native audit log data into easily understood language and efficiently collects, stores, investigates and retrieves logs
through automated log management. This tool Integrates with IBM identity management and other security
products to help optimize compliance and incident response. It also creates custom compliance modules through
an advanced report definition engine.
Tivoli Compliance Insight Manager Version 8.0 runs on the Windows operating system. As part of my duties I
also perform performance tuning and problem determination for TCIM v8.5. This gives me the chance to
understand the networks and network management piece, including protocols TCP/IP and SNMP, (UNIX and
Windows environments), scripting languages (shell scripting, Rules files, and regular expressions), SQL and
operating systems utilities (ftp, telnet, sftp, ssh, and text editors). All the while using Lotus Notes.
WildBlue /ViaSat, Greenwood Village, CO.
NOC Tier 3.5
1/05-8/10
This is a Bi-directional Satellite internet provider, using the Ka band spectrum and national spot beams
structure. Providing production, network, and system surveillance support while performing complex fault
management and configuration tasks in support of Tier 2, 2.5, and 3. Including project & vendor management
skill sets while interfacing with Tier IV and Engineering. Documenting Network Operating Center method &
procedures as well as communicating network and system event status using established system and business
practices. Executing command line Unix based billing QA/Production, welcome letters, and order confirmation
scripts, using Infinys/Geneva platforms. Recommended to work with a single point of contact in the
Infrastructure-GW department to update and create new NOC M& P’s pertaining to our Smartmac client and RF
chain processes, while continuing to implement my current duties in the NOC. Daily configuration checks of the
following devices alarming through SNMP traps, Foundry, Pcube, Juniper Routers and Netscreen Firewalls, along
with Foundry Load balancer Servers (SLB).
Comcast, Englewood, CO.
Customer Account Executive
4/03- 1/05
Tier II support for HSI (High Speed Internet) & VoIP/Alpha & Beta team, which involves
troubleshooting DOCSIS Cable, and VoIP Arris 402 Modems, TCP/IP, firewalls, wireless routers,
desktop/laptop security issues and remote support for PC/MAC Operating Systems; W9x/ ME / W2k / XP,
including MAC OS9.x & OSX.2/3 , Macmail and Outlook/Express platforms. Implementation of billing and
diagnosing initial troubleshooting using ACSR/CSG, VSM/SVP, Comtrac, & Icoms, for customer accounts, as
well as creating, transferring, and changing service levels for existing subscriber accounts. Create tickets &
dispatching field techs using Remedy TTS ticketing system for local offices in the Mountain & Eastern Divisions.
Also escalates tickets to NOC/NSA/Dispatch typically for resolution and guidance on modem sync & specs,
provisioning features, svc abuse, email server, and registration issues.
Lucent Technologies, Highlands Ranch, CO.
Sr. Network Engineer / DSL Tier III Denver TAC
6/00-11/02
Insuring Major Account Support for $1M customers, maintain pre/post install configurations for the
Lucent Digital Subscriber Line Access Multiplexer, (ex. Sprint, Qwest, TDS, Valor Telecom). I created Remedy
tickets which based on a time schedule that was tied to the customer Service Level Agreement or Remote
Technical Support Contract, which associated a monetary penalty against the contract.
* Evaluated packets based on the OSI layer failure… ATM/Frame Relay/ISDN/TCPIP/SNMP/TFTP
* Confirmed DSLAM hardware, software, or facilities were suspect with debug command line
interface, and LAN/WAN troubleshooting analysis.
* Eliminated upstream ATM switches based on IP routes, OAM pings and loopbacks.
* Created solutions for customers and internal Lucent Engineers in our Primus database.
Stephen McDaniel; 303.819.1403
page 3
* Video Conferencing Support/All Ascend Multibands (MAX 2k –6k,VSX & Plus) and Polycoms.
* Tier III team lead for Qwest DSL in the 2k2 Winter Olympics.
* Excellent knowledge of networking, including POTS, VPN, CAT 5e, hubs/switches and routers.
US West Long Distance, Denver, CO.
Network Provisioner
10/99-6/00
Coordinated orders place to the Inter-Exchange Carriers for internal customer Private line orders for
US West Dex, Enterprise Networks, US West Wireless. I implemented the customer order using the Access
Service Request along with the Firm Order Commitment date and any jeopardy situations while tracking all
deadlines.
* Enhanced the internal (Affiliate Web Tool) tracking systems for all orders.
* Recognized for my efficient facilitation of the 911 Emergency Recovery Project in the 1999 Phoenix,
AZ. fires for installation of the DS3 for the wireless system.
Level 3 Communications, Broomfield, CO.
Account Manager/Customer Facing Provisioner
8/98-9/99
Translated and prepared customer generated private line orders based on Sales Engineering orders and
identified any corrections. I created Access Service Request orders, confirmed, and reserved DS1 thru OC48
capacity in our Network design tool for, Local Exchange Carrier, Inter-exchange Carrier, Local Exchange Carrier
Co-location, and Web Co-location.
* Maintained 500 Private Line Instances
* Promoted to Customer Facing Provisioner within 9 months, which designed the Customer Layout
Record and the Facility Layout Record as well as the digital cross connects (DCS) and the DSX panel
facilities.
* Resolved design issues by interfacing with the Central Office Techs and the Network Operation
Center.
* Played a contributing role in the March 1999 installation revenue of $1.4 Million for LEVEL 3.
Teletech, Thornton, CO.
GTE Telecom Small Business Consultant
3/97-8/98
Respond to complex inbound and outbound calls in a business sales capacity, consulting, advising, and
identifying a customer telephony needs and projections. Provisioned back office telecommunications services and
options for bundled offerings, B1, ISDN, Key Systems, Centrex, PBX, Broadband Internet, Paging, and Cellular
services for GTE/CLEC.
* Exceeded sales projections and demonstrated excellent product knowledge and was promoted from
Residential Advisor to Small Business in 6 months time.
* Also configured GTE Paging and Cellular devices while initiating the billing process.
AT&T Customer Care Agent
Received 30 inbound Installation and Problem calls daily, for Tier 2 AT&T World Net Internet Service
Provider. I configured Windows 3.x –Win 98 and Macintosh end-user Personnel Computers to connect via
modems. Setup of dial-up connections for Internet and configuring email accounts, with the following browsers
and email applications…. Internet Explorer, Netscape, Eudora Lite.
Anatel Corp.
Field Svc Manager/Eng. Tech
8/94-3/97
Domestic and Int’l customer service support for TOC (Total Organic Carbon) Analyzers for UPW (
Ultra Pure Water), RO (Reverse osmosis), DI ( Deionized Water) , and WFI (Water for Injection) while
troubleshooting to the component level, calibrated, created and provided training in house and to field Eng for
the Semi-conductor, Pharmaceutical, & Nuclear Power plant industries. Also received and responded to 30
inbound calls and faxes daily.
Stephen McDaniel; 303.819.1403
page 4
Vari-L Co. Inc.
06/93 – 6/94
QA Technican
Testing and burn-in of Military RF components ex.) wide-band transformers, doubly balanced mixers, hybrid
power dividers to military specification standards.
Telectronics/Cordis Pacing LTD
3/90 – 4/93
QA Technician III
I have 3 years experience with Telectronics/ Cordis Pacing LTD, calibrating, and documenting the functionality
of spectrum analyzers, oscilloscopes, voltmeters, Electrocardiograms and all electronic devices company wide. I
was also responsible for the telemetry pacemaker life test and QA of returned leads and pacemakers from the
field. I created reports for FDA approval and litigation.
CONTINUING PROFFESSIONAL EDUCATION
Bachelor Science IT Management
Colo. Technical University/DTC (All Courses Completed)
GPA 3.63
(X)HTML Web Site/Portfolio Development completed 03/9/06
IT Support Systems completed 03/9/06
Microsoft 2k3 Server Active Directory Infrastructure; completed 11-4-04
CCNA (640-801); completed 6-19-04
Microsoft 2k Server (70-221) Network Infrastructure Implementation; complete 6-19-04
Microsoft 2k Server (70-222) Interoperability, (Migrating from NT4.0, 2K, 2K3 Server); completed 8-7-04
Microsoft SQL 2k Server (70-028) System Administration completed 9-18-04
Introduction to Unix (bash shell) completed 10 weeks; 9-16-04
Sylvan Prometric Testing Center/LCTE (6/2001)
Englewood, CO.
* Networking & Telecommunications Fundamentals
* DSL Theory, Protocols, & Standards
Lucent Technologies(2000-2001)
Alameda, CA.
* Stinger Advanced Troubleshooting
* Max TNT Configuration & Administration
* Max TNT VoIP Configuration Admin
* VoIP Installation & Configuration
*Ascend Multiband VSX Video MUX
Executrain - Microsoft’s Official Curriculum (MCSE)
10/97-2/98
Denver, CO.
Networking Essentials, Administering MS NT 4.0, Supporting Windows NT 4.0 Core Technology,
Windows NT Workstation, Supporting Windows NT Server 4.0 TCP/IP, MS Internet Information Server
EDUCATION
Denver Institute of Technology - AAS Degree in Electronic Tech.
1/84-3/85
Denver, CO.
Digital, Analog, Solid State, Basic, & Pascal Programming, Technical Writing, Micro Computers, Computer
Analysis, Input/Output Interfacing
Stephen McDaniel; 303.819.1403
page 5
University of Denver
7/77-3/79
Denver, CO.
Pre-Engineering Program (75 Credits Hours)
Physics, Calculus w/ Analytical Geometry, Chemistry, Linear Algebra, Statistics, Introduction to Engineering,
Technical Graphics, Differential Equations, Economics
AWARDS
* Lucent Technologies - Outstanding Customer Svc & Professionalism; May 2k1
* US West - Peak Performer; 1st Qtr 2k
* Level 3 – Customer Service Over Achievement; March ‘99
Real Estate Experience:
I have owned, maintained, and managed 4 single family properties over the last 7 years, including one in South
Philadelphia. I have also bought and owned land from tax lien sales in Park County.