1. JOB DESCRIPTION
Job Title: Clinical Skills Technician
Department: Clinical skills area T & L centre South Glasgow University hospital campus
Job Holder Reference:
No of Job Holders: 1
2. JOB PURPOSE
The post holder will be responsible for:
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the effective day to day management and co-ordination activity within the 12 bedded clinical skills area,
AV room and 3 interview rooms which includes having an expert knowledge of the AV/IT systems within
this environment and cover the centres teaching rooms from an IT/AV trouble shooting perspective.
The post will be responsible for the setting up of the facility as per specified bookings in relation to the
clinical skills/procedures and educational sessions/ clinical exams.
The post-holder will also work closely with educational co-ordinators, visiting faculty, students/course
delegates and other T & L centre staff.
3.ROLE OF DEPARTMENT
A new state of the art Teaching and Learning Centre which is a joint venture between the University of
Glasgow and NHS Greater Glasgow and Clyde is opening in the summer of 2015. It will be physically
linked to the South Glasgow University Hospitals in Govan, Glasgow.
The Centre represents a £25 million investment to provide a training environment for the University of
Glasgow School of Medicine and all NHS staff. It is a three-storey building with floors 0-2 housing a 500
seat lecture theatre, large seminar rooms, standard training rooms, small training rooms, a clinical skills suite
compromising of a 12 bedded clinical skills area and 3 interview rooms, teaching laboratory, resuscitation
rooms, library, eResource space, large wireless café area, conference room and video-conference facility.
The top floor houses the University of Glasgow-lead Stratified Medicine Scotland Innovation Centre and a
number of Incubator Units in an Industry Innovation space. The Centre’s co-location with other key
academic infrastructure developments, the Clinical Research Facility and the Imaging Centre of Excellence,
will expedite the translation of clinical findings into treatments and patient care.
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4. ORGANISATIONAL STRUCTURE
MVLS College
Secretary
Director of Human
Resources
NHSGGC
Head of School
Administration, School
of Medicine
Head of Human
Resources
Centre Manager
Clinical Skills
Technician
(This Post)
Centre
Support Staff
X3
Facilities
Department
Janitorial
Services
5. SCOPE AND RANGE
This post will co-ordinate and manage the clinical skills area to ensure efficient delivery of clinical skills and
full utilisation of the area :
To support the clinical skills lecturers to deliver clinical skills, patient scenario simulation and resuscitation
courses
to undergraduates students (e.g. medical & nursing) and NHS GGC staff. Setting up of individual scenarios
(bed bay/interview room, equipment, AV & IT).
Changeover of room/manikins in between sessions and cleaning/tidying as required. Responsibility for the
maintenance and ordering of stocks including clinical supplies, equipment, pharmacy stocks and medical
gases.
6. MAIN DUTIES/RESPONSIBILITIES
The post holder will be responsible to the centre manager and professionally to the joint clinical skills
steering group
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Provide advice on best practice techniques, approaches and methods to support teaching sessions
using a full range of knowledge re simulators, part-task trainers, AV/IT equipment as well as sessions
involving patients/actors.
Responsible for troubleshooting, maintenance and repair procedures of Patient simulators/ models,
audiovisual system ,installed AV & IT systems,
Provides advice on best use of the resources, equipment and simulators/part-task trainers to ensure the
clinical skills team can maximise learning opportunities and to improve the simulation experience and
outcomes for all students/learners.
Provide instruction on how to operate all equipment in the clinical teaching area including all simulators,
AV/IT equipment and how to report faults
Set up simulators for teaching/practice sessions including replacement of a range of components e.g. re-
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skinning and replacement of veins in a simulator arm for use in cannulation/venepuncture training
Responsible for setting up, implementing and maintaining an annual planned maintenance programme
to ensure that all equipment is maintained to comply with manufacturer’s recommendations
Co-ordinate maintenance with Medical Physics to maintain defibrillators
Co-ordinate an annual activity programme to manage clinical skills teaching bookings, resolve issues
where there are competing demands on the resources available, and advising on suitability of resources,
capacity issues and feasibility for delivery of proposed sessions.
Responsible for cross-charging arrangements to manage costs and budget/resource issues involving all
stakeholders
The post holder will have primary responsibility for:
 General set up including opening/closing of rooms, security & general tidiness of facility.
 Management of the AV & IT systems with the clinical skills area
 Set up of the clinical skills environment in relation to the scheduled booked sessions & the associated
equipment for clinical procedure.
 Supporting the organisation of courses developed to meet the needs of both U of G & NHS GGC
 Managing and maintaining clinical skills equipment programme for maintenance/replacement.
 Maintenance of an equipment catalogue for all equipment with CS area
 Order clinical supplies via Peccos system utilising appropriate financial coding is applied
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7. EQUIPMENT & MACHINERY
The post holder is required develop an extensive working knowledge of and to optimally operate
 Simulation trainers including Sim-man essential and a wide range of part task trainers. Some equipment
is very complex and expensive e.g. Sim-man simulators are £40k each (4 in the dept)
 Multi-bed bay & interview room camera technology and recording system. Used to record training
sessions and for playback for debrief to delegates/students etc
 SMART board systems and other Multimedia system and Audio/Visual equipment
 Part task trainers, computer based simulators and appropriate medical and surgical equipment
 Personal computers and/or laptops
 Multiple associated software packages e.g. Microsoft packages to include Word, PowerPoint, Excel,
Outlook and departmental databases, Peccos, datix, CMIS web-based booking system, Internet,
Computer based skills learning packages, Record keeping, E Library / literature search;
8. SYSTEMS& SYSTEMS MANAGEMENT
The post holder shall undertake to : Maintain accurate records in accordance NHS GGC guidelines and policies
 Demonstrate adherence to NHS GGC Policies, Procedures, Guidelines and Protocols
 Be familiar with and utilise systems for risk identification as well as reporting and dealing with concerns
and complaints
 Adhere to and promote compliance with policies and procedures in relation to the protection of children
and vulnerable adults, preservation of patient dignity and equality and diversity
 Utilise effectively the NHS GGC intranet, internet and e-mail systems in relation to organisational policy
 Responsible for the day to day system management of the Clinical Skills AV/Camera recording System,
ensuring that system breakdowns are dealt with under the agreed Service Level Agreements.
 Lead in the development, review, and upgrade of the Clinical Skills System.
 Responsible for setting up new users on the Clinical Skills System, allocating passwords and ensure that
staff are given the appropriate access rights.
 Contribute to the development of the Clinical Skills System standard operating procedures for clinical
and non-clinical areas.
 Collaborate and work closely with the host IT Department and the Clinical Skills System supplier to
ensure the delivery of a cost effective and responsive service to Clinical Skills System users.
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9.DECISIONS & JUDGEMENTS
The post holder will be expected to work using their initiative in relation to problem solving in relation to
equipment or service related issues and also refer to others where additional skills/experience
They will be expected to prioritise their duties and manage these to meet the needs of the service
Follow local guidelines, SOPs and procedures, suggest changes to improve service delivery
Organising and coordinating day to day and session set up of clinical skills equipment & environment
Anticipates and plans for the effective utilisation of resources & identify risk issues to appropriate source
Analyse situations/information to identify and resolve a range of problems e.g. computer/AV system
error, hardware malfunctions
When fault finding the post holder will be expected to show sound judgement in often pressurised
environments/situations
Analyse course evaluation, tutor feedback and issues/problems encountered during teaching sessions to
identify improvements in room set up, use of simulators, planning sessions to improve the learning
experience
Provide advice and recommendations on possible solutions to the centre manager to help resolve
issues where there are, for example, competing demands on the resources available to maximise usage
and efficiency within the centre
10. COMMUNICATIONS & RELATIONSHIPS
 Effective communication and working relationships with both U of G and NHSGGC along with other
identified stakeholders
 Develop relations with NHS GGC departments i.e. medical physics, procurement, IT, medical
illustrations service based staff
 Negotiate with service users to agree suitable use of the resources available, maximise opportunities for
teaching sessions to take place including turnaround times, set-up schedules
 Provide teaching and instruction on how to use complex pieces of equipment, AV/IT systems including
cameras and playback facility and simulators (teaching sessions may take up to 2 hours)
 Communication with programme, course or sessions leads to ensure excellent service delivery.
 Communicating effectively and pleasantly with all service users assisting their needs were possible
 Communicate and work effectively with the wider T&L centre team to provide a quality service including
portering/janitorial, facilities and administration staff
 Provide support, to the clinical skills specialist in the delivery of all courses
 To present a positive image of the T & L Centre clinical skills education to all users and promoting it as a
Centre of excellence for educational and conference services.
Reporting to the Centre Manager as per organisational structure
11. DEMANDS OF THE JOB (physical, mental, emotional)
Physical Skills:
 Movement and set-up of clinical skill and resuscitating equipment
 Frequent moving and handling of simulators,beds, furniture, trolleys, surgical trays, resuscitation
equipment.
 Frequent movement of bed-bay partitions in relation to clinical skills set up for booked activity
Mental Demands:
 Participating and Supporting staff in the design and development of courses to enhance the clinical
skills program
 Managing competing demands & priorities
 Require to be self-motivated and be able to use own initiative
 Ensuring personal development remains up-to-date with changes in clinical practice and educational
training
 Time management
 Service changes
Emotional Demands:
 Working within busy, evolving area of education with short deadline targets
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12. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB
1. Dealing with competing demands on use of the centre resources and prioritising these to effectively
manage the workload on a planned basis and also be responsive to deal with breakdowns,
equipment issues and urgent situations, e,g. emergency situations.
2. Provide advice to educators/lecturers/clinical specialists on the best use of resources and equipment
in the clinical skills facility to support the continual development of undergraduate & postgraduate
skills training for NHS GGC staff to improve outcomes for patient care.
3. The centre is used by a wide range of clinical educators across all disciplines, therefore the postholder requires to be able to keep up to date with developments and best practice to meet the
changing needs to of clinical skills educators and trainees
4. Identifying and implementing service improvements in conjunction with other members of the clinical
skills team, NHS GGC staff & U of G Medical Life sciences school staff.
13. KNOWLEDGE, TRAINING AND/OR EXPERIENCE REQUIRED TO DO THE JOB
Specific experience and educational requirements include:  Educated to HND level or equivalent in healthcare/technical subject
 Plus significant knowledge and experience gained in a clinical skills technician role operating complex
equipment including simulators, AV/IT systems, camera recording equipment used in teaching sessions
 Experience of installation, use & maintenance of a wide range of audiovisual and presentation
equipment
 Can demonstrate ability to lead on the development, review and upgrade of the clinical skills system
 Experience of MS windows, Apple IOS & common desktop application software, in a heterogeneous
network environment
 Excellent planning and organisational skills
 Experience of setting up planned maintenance programmes and liaison with manufacturers to maintain
equipment used in the centre
 Can provide evidence of supporting service development
 Can provide evidence of implementing initiatives to improve service delivery
 Previous experience in a health care environment
 Effective listening, communication and interpersonal skills
 Excellent team working skills with ability to work on own initiative
 Computer literate
 An interest in clinical skills in an educational setting/environment (essential)
 The above duties and responsibilities are intended to represent current priorities and are not
meant to be conclusive list. The post holder may from time to time be asked to undertake other
reasonable duties. Any changes will be made in discussion with the post holder in the light of
service needs.
Job Description Agreement
Job Holder’s Signature
Date
Head of Department Signature
Date
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