Job Description
Job title:
Programme Manager
Location:
Chelmsford, Essex
Hours of work:
21 – 37 hours a week (full time or job share opportunity)
Salary:
c. £30,000 including incentives (pro-rata)
Background information
More Life deliver weight loss programmes in the Mid and West Essex regions,
funded by the Primary Care Trusts. There are three types of programmes; Adult
Specialist Obesity service for adults with a BMI of greater than 40, Adult Clinical
Obesity service for adults with a BMI of 30 to 40 and family clubs for parents and
children who want to achieve a healthier lifestyle together.
Job purpose:
The Programme Manager will be responsible for managing the delivery teams
responsible for the different programmes, in addition to sourcing the venues and coordinating the relevant resources required.
The role will ensure that the systems are in place to ensure sufficient individuals are
referred to the programme and that these programmes are delivered to a high
standard to achieve positive outcomes for the individuals involved, in a cost effective
manner.
Key responsibilities:

Manage the delivery team to:
o
ensure all programmes are resourced appropriately with the right staff,
demonstrating appropriate skills, knowledge and capability.
o
assist in the training and support of the delivery team in accordance with
procedures, policy and employment law.
o
oversee the contribution from the dieticians and lifestyle advisors to
ensure the quality and effectiveness of delivery of the adult programme.
o
ensure the delivery team for the family clubs follow the curriculum and
provide the appropriate support to parents and children.

Co-ordinate the activities of the clinical team to support the Adult Specialist
Obesity Service, to include ensuring that all individuals receive an initial GP
assessment and on-going support, where required.

Ensure the Multi-Disciplinary team for the adult programme meet on a regular
basis to review patients notes and maximize the support to individual patients

Engage regularly with key partners who will be regularly involved and contribute
to the on-going success of the service.

Develop partnerships and regular communication with potential referrer’s e.g.
primary and secondary care, patient groups, commercial slimming organisations,
Tier 1 and Tier 3 services, community groups and leisure services.

Liaise with the Head of Marketing to ensure the appropriate marketing tactics are
executed at a local level to increase numbers of people referred to the
programme.

Ensure regular communication with the Lead GP who is responsible for the
clinical governance of the service to ensure standards are maintained.

Provide feedback to the central team on potential improvements to the service in
terms of quality, curriculum development and individual experience.

Maintain administration and relevant reporting and planning systems.

Oversee the central administration function that receive the referral forms, and
undertake the motivational interviews with individuals that are interested in
joining the programme, and book appointments for GP assessments, where
appropriate.

Generate agreed reporting of service KPI’s required by the PCT’s and produce
management and financial reports on request.

Organise the resources, equipment and venues required to deliver the
programmes and ensure the costs are managed within the budget allocation.

Liaise with head office to contribute to enhancements in the website including
content for the members site and the management information required.

Identify potential business development opportunities, starting with the provision
of the service in the workplace.
Resources for which Job Holder is accountable:
Budget:


To monitor and control expenditure and ensure that operational costs are
managed in line with budget.
To strive towards reduction through better people, productivity, safety and
process improvement which produces a positive customer experience.
People:


To work cooperatively with all delivery and administrative staff
To encourage training and development of team members in order to meet the
changing needs of the business.
Key working relationships:





Clinical lead / Multi Disciplinary Team
Director
Administrative staff
Club delivery team
Key stakeholders
Key skills:

Excellent interpersonal and communication skills and the ability to develop
relationships with a variety of people.

Management and coaching skills and a natural style to motivate and engage a
team

Good organisational and planning skills and an attention to detail

Financial acumen and numerate

A passion to strive for continual improvement and a commitment to delivering a
quality service
Desirable:

A knowledge of obesity and effective healthy living interventions.

A knowledge of the local area, including relevant partnerships and potential
referrer’s in primary and secondary care, patient groups, commercial slimming
organisations, Tier 1 and 3 services, community groups and leisure services