Tourism
VET industry specific
National training package
SIT12 Tourism, Travel and Hospitality (Release 1.1)
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
IMPORTANT INFORMATION
Syllabus review
Once a course syllabus has been accredited by the School Curriculum and Standards Authority, the implementation of that
syllabus will be monitored by the VET industry specific Course Advisory Committee. This group can advise the Board of the
Authority about any need for syllabus review. The review of an industry specific course will be dependent on any review of the
training package/s used as a framework for the course. Details of the training package/s used in this course are correct at the time
of publication.
Syllabus change deemed to be minor requires schools to be notified of the change at least six months before implementation.
Major syllabus change requires schools to be notified 18 months before implementation. Formal processes of syllabus review and
requisite reaccreditation will apply.
Other sources of information
The Western Australian Certificate of Education (WACE) Manual contains essential information on assessment, moderation and
other procedures that need to be read in conjunction with this course.
This VET industry specific course must be read in conjunction with the relevant training package/s. The Training.gov.au website
that provides the latest information about the training package/s (including any reviews) is www.training.gov.au
Training package support materials are developed by Registered Training Organisations (RTOs), government bodies and industry
training councils to support the implementation of industry training packages.
WACE providers
Throughout this course booklet the term ‘school’ is intended to include both schools and other WACE providers.
Currency statement
This document may be subject to minor updates. Users who download and print copies of this document are responsible for
checking for updates. Advice about any changes made to the document is provided through the Authority communication
processes.
Copyright
© School Curriculum and Standards Authority, 2013.
This document – apart from any third party copyright material contained in it – may be freely copied, or communicated on an intranet, for non-commercial purposes in
educational institutions, provided that the School Curriculum and Standards Authority is acknowledged as the copyright owner, and that the Authority’s moral rights are not
infringed.
Copying or communication for any other purpose can be done only within the terms of the Copyright Act 1968 or with prior written permission of the School Curriculum and
Standards Authority. Copying or communication of any third party copyright material can be done only within the terms of the Copyright Act 1968 or with permission of the
copyright owners.
Any content in this document that has been derived from the Australian Curriculum may be used under the terms of the Creative Commons Attribution-NonCommercial 3.0
Australia licence
2008/30691[v10]
2
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
Rationale
The VET industry specific Tourism course provides
students with the opportunity to achieve national
vocational qualifications under the Australian
Qualifications Framework (AQF) and to gain School
Curriculum and Standards Authority (Authority)
developed course unit credit towards the Western
Australian Certificate of Education (WACE).
The course is based on nationally endorsed training
packages. It specifies the range of industry
developed units of competency from the relevant
training packages that is suitable for the WACE. To
meet the course requirements and achieve course
units towards a WACE, students must follow the
course structure, attain required units of
competency
and
fulfil
work
placement
requirements.
The VET industry specific Tourism course provides
programs for the completion of Certificate I and II
qualifications. It offers opportunities for students to
access both short-term and long-term employment
opportunities. Students develop relevant technical,
vocational and interpersonal competencies suitable
for employment and further training in tourism, as
well as skills, knowledge and experiences that are
transferable to other industry areas.
This course encourages students to engage with
senior secondary education, fosters a positive
transition from school to work and provides a
structure within which students can prepare for
further education, training and employment.
Employment in the tourism industry is projected to
remain strong.
Course delivery
VET industry specific courses have the status of an
Authority developed course and enable students to
achieve dual accreditation for nationally endorsed
training package qualification and meet Authority
developed unit completion requirements for the
WACE.
This course must be read in conjunction with the
SIT12 Tourism, Hospitality and Events Training
Package. Refer to the Training.gov.au website for
the latest version www.training.gov.au
When considering VET delivery, schools are
advised to:
 refer to the WACE Manual: Section 5:
Vocational Education and Training
 contact
their
education
sector/systems
representative for information on operational
issues concerning VET delivery options in
schools.
VET can be delivered by schools providing they
meet Australian Quality Training Framework
(AQTF) requirements. Schools need to become a
registered training organisation (RTO) or work in
partnership with an RTO to deliver training within
the scope for which they are registered.
It is the responsibility of the RTO to determine that
Australian Quality Training Framework Standards’
requirements are met when delivering and
assessing VET in schools. This includes ensuring
that teachers and trainers have the required
qualifications to deliver industry specific VET
courses.
Australian Quality Training Framework (AQTF)
and the VET Quality Framework
In Australia, vocational education and training,
including the work of RTOs, is regulated by two sets
of national standards:
1. The Australian Quality Training Framework
(AQTF)
2. The legislative instruments established under
the National VET Regulator (NVR) Act 2011.
AQTF is the quality system that underpins the
national vocational education and training sector
and outlines the regulatory arrangements in
Western Australian and Victorian RTOs that:
 enrol only domestic learners, and
 enrol learners in Western Australia only (or in
Victoria and Western Australia only).
It provides the basis for a nationally consistent high
quality VET system.
The AQTF Conditions and Standards for registered
training organisations outline a set of auditable
standards that must be met and maintained for
registration as a training provider in Australia.
Detailed information on AQTF standards is
available at www.nssc.natese.gov.au/vet_standards
For RTO’s under the National VET regulator ASQA,
the VET Quality Framework is aimed at achieving
greater national consistency in the way providers
are registered and monitored and in how standards
in the vocational education and training (VET)
sector are enforced.
RTO/school staff and students must comply with
the requirements of current occupational safety and
health legislation and regulations required by
legislation.
Workplace learning
Workplace learning is essential for this course as it
enables the students to:
 collect evidence towards achievement of units
of competency
 develop positive attitudes towards work
 practice skills acquired in school classroom or
workshop
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
3


develop additional employability skills and
knowledge
engage with industry.
Workplace learning time may be required for each
of the qualifications in this course. The number of
workplace learning units or equivalents required is
stated for each qualification.
The workplace learning component can be
completed as units from the workplace learning
course or as one of the workplace learning
endorsed programs. The work placement should be
industry-related and occur while the course units
are being undertaken.
Non-completion of any required workplace units or
equivalents may result in a ‘requirements not met’
(RNM) status for the course units.
Course content
Units of competency
All units of competency for qualifications in the VET
industry specific Tourism course programs come
from the SIT12 Tourism Hospitality and Events
Training Package. A summary of the employability
is provided within each qualification.
Units of competency consist of:
 elements of competency
 performance criteria
 range statement
 evidence guide which includes:
 specific knowledge required to achieve the
performance criteria
 relationship to other units
 specific resource requirements
 context of assessment
 critical aspects of evidence required to
demonstrate competency
 methods of assessment.
Trainers need to refer to the training package for
further details of the elements, performance criteria,
underpinning knowledge and skills, range of
variables and evidence requirements for specific
units of competency.
Teachers and trainers should check the RTOs
scope of registration before determining which
elective units of competency are to be included in
delivery and assessment programs. This can be
determined during initial discussions when
considering a partnership arrangement between the
school and RTO.
4
Time and completion
requirements
Vocational Education Training (VET) is nationally
recognised training that provides practical work
skills and credit towards, or attainment of, a
vocational education qualification.
VET industry specific course programs can be
delivered over one year or two years, with class
contact time a notional 55 hours for each course
unit.
The number of course units and workplace course
units or unit equivalents to be completed varies
according to the qualification offered. Students must
complete all components of the course before
course unit credits can be certified on the student’s
WACE statement of results. Partial completion of an
AQF qualification can only be awarded unit
equivalence as VET credit transfer.
Assessment
The Australian Quality Training Framework (AQTF)
requires that a competency-based approach to
assessment is used and that a record is held by the
registered training organisation (RTO) of the
competencies achieved by each student. The
assessment must be conducted by a qualified
assessor under the auspices of an RTO which may
be a school or a state or private training provider.
All assessment requirements need to be met
concurrently to demonstrate the achievement of an
element of competency. All elements of
competency must be achieved to demonstrate the
achievement of a unit of competency.
A student is judged as either competent or not yet
competent. The judgement is made on the basis of
evidence which can be in a variety of forms.
Students who are assessed as competent on all
required competencies for the VET industry specific
Stage 1 and Stage 2 course units are credited with
a C grade. This is recorded with other Authority
developed course results.
All successfully completed units of competency
/qualification are recorded on the student’s WACE
statement of results.
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
SIT10112 Certificate I in Tourism (Australian Indigenous Culture)
This qualification reflects the role of individuals who participate in a range of routine and predictable tourism
work activities. They work under close supervision and are given clear directions to complete tasks.
This preparatory qualification provides individuals with knowledge and skills for initial work, community
involvement and further learning.
Job roles
This qualification provides a pathway to work in a range of job roles in the tourism, travel and hospitality
industries in organisations with an Indigenous focus. Individuals may have a very specific role, as an Australian
Indigenous person or other individual approved of by local elders, to share aspects of their culture with visitors
in an informal way. Employers include tour operators or operators of a site or cultural or heritage centre.
Possible job titles include:
 assistant in an Indigenous cultural centre
 assistant Indigenous guide
 Indigenous storyteller.
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
5
UNIT 1AVTO
UNIT 1BVTO
SIT10112 Certificate I in Tourism
(Australian Indigenous Culture)
This School Curriculum and Standards Authority
developed course uses the SIT12 Tourism, Travel
and Hospitality Training Package as a framework
for the achievement of a full AQF qualification. It
should be read in conjunction with the training
package which is available at
www.training.gov.au/Training/Details/SIT10112
Training package information for the Certificate I in
Tourism (Australian Indigenous Culture) states:
‘This qualification is designed to reflect the very
specific role of an Australian Indigenous person or
other individual approved of by local elders who
share aspects of his or her culture with visitors in an
informal way’.
Communication and Teamwork
BSBCMM201A
Communicate in the workplace
BSBWOR203B
Work effectively with others
SITXCOM101
Source and present information
Computer Operations and ICT Management
BSBITU102A
Develop keyboard skills
ICAICT104A
Use digital devices
Environmental Sustainability
Participate in environmentally
BSBSUS201A
sustainable work practices
Food Safety
Use hygienic practices for food
SITXFSA101
safety
Sales
SIRXSLS201
Sell products and services
NB The list of electives provided above is not the
full list of electives given in the training package
rules. Refer to the training package for other
electives that can be used.
The Certificate I in Tourism (Australian Indigenous
Culture) completed in this course, results in the
achievement of TWO Authority developed VET
industry specific course units. Completion of ONE
additional workplace learning unit equivalent is
compulsory to meet program requirements. This
can be a Workplace Learning course unit, an
endorsed program or industry related employment
relevant to the job outcome at this level.
Students must complete a total of SIX units of
competency. There are TWO core units of
competency and FOUR electives. Core units of
competency cannot be substituted. Electives must
be selected from the list provided from the
SIT10112 qualification or from other endorsed
training packages.
Code
Unit title
CORE
Interpret aspects of local
SITTGDE101
Australian Indigenous culture
Participate in safe work
SITXWHS101
practices
ELECTIVES (Select four)
Accommodation Services
SITHHACS101
Clean premises and equipment
Administration
Carry out basic workplace
TLIE1005A
calculations
Client and Customer Service
Provide information and
SITXCCS101
assistance
6
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
SIT20112 Certificate II in Tourism
This qualification reflects the role of individuals who use a defined and limited range of operational skills. They
are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work
under direct supervision.
Job roles
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diversity of
employers including retail travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage
sites and any small tourism business requiring multi-skilled employees.
Work could be undertaken in an office environment where the planning of tourism and travel products and
services takes place, in the field where products are delivered or a combination of both.
Possible job titles include:
 documentation clerk for a tour wholesaler
 museum attendant
 office assistant for a small tour operator
 receptionist and office assistant in a professional conference organiser
 receptionist and office assistant in a retail travel agency
 retail sales assistant in an attraction
 ride attendant in an attraction.
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
7
UNIT 1CVTOU
UNIT 1DVTOU
UNIT 2AVTOU
UNIT 2BVTOU
SIT20112 Certificate II in Tourism
This School Curriculum and Standards Authority
developed course uses the SIT12 Tourism, Travel
and Hospitality Training Package as a framework
for the achievement of a full AQF qualification. It
should be read in conjunction with the training
package which is available at
www.training.gov.au/Training/Details/SIT20112
The Certificate II in Tourism, completed in this
course, results in the achievement of FOUR
Authority developed VET industry specific course
units. Completion of TWO additional workplace
learning unit equivalents is compulsory to meet
program requirements. These can be Workplace
Learning course units, an endorsed program or
industry related employment relevant to the job
outcome at this level.
Students must complete a total of ELEVEN units of
competency. There are FOUR core units of
competency and SEVEN electives. Core units of
competency cannot be substituted. The remaining
electives may be chosen by selecting the relevant
competency unit from other qualifications within the
SIT12 Tourism, Travel and Hospitality Training
Package or from other endorsed training packages.
Code
Unit title
CORE
Source and use information
SITTIND201
on the tourism and travel
industry
Interact with customers
SITXCCS202
Show social and cultural
SITXCOM201
sensitivity
Participate in safe work
SITXWHS101
practices
ELECTIVES (Select seven)
Accommodation Services
Clean premises and
SITHACS101
equipment
Client and Customer Service
Provide information and
SITXCCS101
assistance
SITXCCS201
Provide visitor information
Cultural Services
Monitor collections for
CULCNM201A
changes in condition
8
Assist with the presentation of
public activities and events
Develop and apply knowledge
CULMS201C
of the museum industry
Communication and Teamwork
Communicate in the
BSBCMM201A
workplace
BSBWOR203B
Work effectively with others
SITXCOM101
Source and present
information
Provide a briefing or scripted
SITXCOM202
commentary
Computer Operations and ICT Management
Produce simple word
BSBITU201A
processed documents
BSBITU202A
Create and use spreadsheets
BSBITU301A
Create and use databases
Develop keyboarding speed
BSBITU307A
and accuracy
BSBWOR204A
Use business technology
Environmental Sustainability
Participate in environmentally
BSBSUS201A
sustainable work practices
Finance
SITXFIN201
Process financial transactions
Guiding
Interpret aspects of local
SITTGDE101
Australian Indigenous culture
Inventory
SITXINV201
Receive and store stock
Sales
SIRXSLS201
Sell products and services
Advise on products and
SIRXSLS002A
services
Tour Operations
TLIC1051A
Operate a commercial vehicle
Tourism Sales and Operations
Operate an online information
SITTTSL201
system
Access and interpret product
SITTTSL202
information
Venue and Facility Operations
SITTVAF201
Load and unload a ride
CULEVP201A
NB The list of electives provided above is not the
full list of electives given in the training package
rules. Refer to the training package for other
electives that can be used.
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
Glossary
Adapted from: National Centre for Vocational Education Research
(NCVER). (2010) Glossary. Retrieved January, 2011 from
www.ncver.edu.au/resources/glossary.html
A
Apprentice
A person, contracted to an employer, undergoing
training for a recognised apprenticeable occupation
during an established period.
Apprenticeship
A system of training regulated by law or custom
which combines on-the-job training and work
experience while in paid employment, with formal
off-the-job training. The apprentice enters into a
contract of training or training agreement with an
employer which imposes mutual obligations on both
parties. Traditionally, apprenticeships were in trade
occupations (declared vocations) and were of four
years' duration, but the duration of contracts have
been formally reduced in some trades.
Assessment guidelines
An endorsed component of a training package which
underpins assessment and which sets out the
industry approach to valid, reliable, flexible and fair
assessment. It includes information relating to
assessment
system
overview,
assessor
requirements, designing assessment resources,
conducting assessment and sources of information
on assessment.
Australian Qualifications Framework (AQF)
A unified system of national qualifications in schools,
vocational education and training (TAFEs and
private providers) and the higher education sector
(mainly universities). The qualifications are: Senior
Secondary Certificate of Education; Certificate I;
Certificate II; Certificate III; Certificate IV; Diploma;
Advanced Diploma; Associate Degree; Bachelor
Degree; Vocational Graduate Certificate; Vocational
Graduate Diploma; Graduate Certificate; Graduate
Diploma; Masters Degree; Doctoral Degree.
Australian Quality Training Framework (AQTF)
A set of nationally agreed quality assurance
arrangements for training and assessment services
delivered by Australian training organisations. The
AQTF comprises standards for registered training
organisations (RTOs) and standards for State and
Territory Registering and Course Accrediting Bodies.
The first version of AQTF was implemented in 2002.
It was revised in 2005 and again in 2007 (AQTF
2007).
Australian School-based Apprenticeships
A mix of academic, vocational and technical
education and training and paid employment which
enables Years 11 and 12 students to get a senior
secondary certificate and credits towards a
vocational qualification. In some areas, students can
also
access
Australian
school-based
Apprenticeships through one of the Australian
Technical Colleges.
C
Auspicing
This involves an organisation entering into
partnership with a registered training organisation
(RTO) in order to have the training and assessment
that it undertakes recognised under the National
Training Framework. The term auspicing has been
replaced by the term 'partnerships' under the
Australian Quality Training Framework (AQTF).
Australian Apprenticeships
The new name (from 1 July 2006) for the scheme
formerly known as New Apprenticeships. Australian
Apprenticeships are available in a variety of
certificate levels in more than 500 occupations
across Australia, in traditional trades, as well as a
diverse range of emerging careers in most sectors of
business and industry.
Australian Apprenticeships Centres (AAC)
'One-stop
shops'
that
provide
information,
recruitment and administration services and support
to employers and Australian Apprentices.
Australian Council for Private Education and
Training (ACPET)
A national industry association for independent
providers of post-compulsory education and training
for Australian and International students.
Certificate
An official document, issued by an awarding body,
which records the training achievements of an
individual following a standard assessment
procedure.
Competency
An individual's demonstrated capacity to perform a
task or skill i.e. the possession of knowledge, skills
and personal attributes needed to satisfy the special
demands or requirements of a particular situation.
Core competency
A unit of competency within a competency standard
that an industry has agreed is essential to be
achieved if a person is to be accepted as competent
at a particular level. All units may be core, but in
many cases competency at a level will involve core
units plus optional or specialisation units of
competency. Core competencies are normally those
central to the work of a particular industry or
occupation.
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
9
D
I
Department of Education, Employment and
Workplace Relations (DEEWR)
This new Commonwealth department was created
following the 2007 election. It replaces the former
Department of Education, Science and Training
(DEST) and the Department of Employment and
Workplace Relations (DEWR).
Industry Training Council (ITC)
Non-government or not-for-profit bodies established
by industry or business sector to address training
issues and to provide advice to government about
training priorities and the vocational education and
training needs of a particular industry.
M
E
Education Network Australia (edna)
A service that aims to support and promote the
benefits of the internet for learning, education and
training in Australia. It is organised around
Australian curriculum, its tools are free to Australian
educators and it is funded by all Australian
governments and bodies responsible for education
provision in Australia.
Element of competency
Any of the basic building blocks of a unit of
competency which describe the key activities that
must be performed to demonstrate competence in
the tasks covered by the unit.
Employability skills
The skills which enable people to gain, keep and
progress within employment, including skills in the
clusters of work readiness and work habits,
interpersonal skills and learning, thinking and
adaptability skills.
F
Fee-for-service training
Training for which most or all of the cost is borne by
the student or a person or organisation on behalf of
the student.
Ministerial Council for Tertiary Education and
Employment (MCTEE)
Established on 1 July 2009, MCTEE has
responsibility for higher education, vocational
education and training, international education (nonschool), adult and community education, the
Australian
Qualifications
Framework
(AQF),
employment and youth policy relating to participation
in tertiary education, work and workforce
productivity.
N
National Centre for Vocational Education
Research (NCVER)
A national research, evaluation and information
organisation for the vocational education and
training (VET) sector in Australia, jointly owned by
the Commonwealth, state and territory ministers
responsible for VET.
National Training Information Service (NTIS)
A service developed by federal and state
governments to provide access to current and
emerging market information and products in
vocational education and training. The database
includes VET accredited courses, competency
standards, training packages and training providers.
P
Flexible delivery
A range of approaches to providing education and
training that give learners greater choice of when,
where and how they learn. Flexible delivery may
involve distance education, mixed-mode delivery,
online learning, self-paced learning, self-directed
learning, or combinations of these.
G
Group training organisation (GTO)
A company or organisation that employs apprentices
and trainees and places them with one or more host
employers who are usually small to medium-sized
businesses. The host employers provide on-the-job
training and experience, while the group training
organisation organises off-the-job training, and
handles recruitment, job rotation and payroll.
10
Performance criteria
The part of a competency standard which specifies
the required level of performance to be
demonstrated by students to be deemed competent.
Pre-apprenticeship course
A course which provides initial training in a particular
industry or occupation. Successful completion of the
course can assist participants in obtaining an
apprenticeship, and may enable the term of the
apprentice's training agreement to be reduced.
Q
Qualification
Certification awarded that recognises the successful
completion of a course that has prepared a person
for employment and or further education and
training.
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
R
Recognition of Prior Learning (or RPL)
The acknowledgement of a person's skills and
knowledge acquired through previous training, work
or life experience, which may be used to grant status
or credit in a subject or module. It can lead to a full
qualification in the VET sector.
Regional Industry Career Advisers (RICA)
A network of regional advisers that works with
schools and Local Community Partnerships (LCPs)
so that all 13- to 19-year-olds across Australia have
access to career information relevant to the area in
which they live.
Registered Training Organisation (RTO)
An organisation registered by a state or territory
registering and accrediting body to deliver training
and/or conduct assessments and issue nationally
recognised qualifications in accordance with the
Australian Quality Training Framework. RTOs
include TAFE colleges and institutes, adult and
community education providers, private providers,
community organisations, schools, higher education
institutions, commercial and enterprise training
providers, industry bodies and other organisations
meeting the registration requirements.
S
School-based apprenticeships
A formal, structured employment and training
arrangement where the student, while counting as a
full-time school student, is employed part-time as an
apprentice or trainee. As with other apprentices and
trainees, a contract of training is established which is
registered with the appropriate state registration
authority. In addition to a vocational education and
training qualification which is most commonly at
AQF level 2, the training generally counts towards
the student's senior secondary school certificate and
in some cases for tertiary entrance ranking. Now
called Australian School-based Apprenticeships.
Traineeship
A system of vocational training combining off-the-job
training with an approved training provider with onthe-job training and practical work experience.
Traineeships generally take one to two years and
are now a part of the Australian Apprenticeships
system.
Training package
An integrated set of nationally endorsed competency
standards, assessment guidelines and qualifications
for a specific industry, industry sector or enterprise.
U
Unit of competency
A component of a competency standard. A unit of
competency is a statement of a key function or role
in a particular job or occupation.
V
VET in Schools
Programs that allow school students to undertake
vocational studies with their school curriculum,
leading to a senior secondary certificate and a
nationally recognised VET qualification within the
Australian Qualification Framework (AQF).
Vocational Education and Training (VET)
Post-compulsory education and training, excluding
degree and higher level programs delivered by
further education institutions, which provides people
with occupational or work-related knowledge and
skills. VET also includes programs which provide the
basis for subsequent vocational programs.
T
TAFE
A publicly funded post-secondary educational
institution (Technical and Further Education) which
provides a range of technical and vocational
education and training courses and other programs.
Each state and territory has its own TAFE system.
Trainee
A person receiving training or undertaking a
traineeship.
Tourism (VET Industry Specific): Accredited November 2008 (updated August 2013)
11