Autism Training Needs An Oxfordshire Report June 2012 1 Contents 1. The national and local picture a. Adult Autism Strategy b. Training levels 2. Executive summary a. Recommendations 3. Demographics a. Population 4. Training a. Pilot project i. Scope ii. Funding iii. Delivery b. Evaluation of training 5. Online survey i. Manager survey responses ii. Staff survey responses iii. Further analysis 6. Recommendations/ points for consideration a. Cross-agency working to deliver planned programme i. Recommendation b. Revise standard contract i. Recommendation c. Role of the OAPB Training sub-group i. Recommendation d. Staff supervision and appraisals i. Recommendation e. Evaluation and impact assessment i. Recommendation f. Involvement of people with autism i. Recommendation g. Rolling training programme vs. one-off workshops i. Recommendation 7. Training methods a. Online training i. Recommendation b. Facilitated and multi-tiered training c. Accredited learning i. Recommendation d. Specialist training – diagnostic methods, degrees etc i. Recommendation 8. Further points for consideration a. Education b. Mentoring 9. Conclusions Appendix - Advised training requirements . 2 1. The national and local picture The Adult Autism Strategy The Autism Act was passed in November 2009 and four months later a policy document was published, Fulfilling and rewarding lives: the strategy for adults with autism in England 1. This document detailed central Government commitment, as well as actions for local authorities, the National Health Service (NHS) and other statutory bodies and set out a programme of action to improve the lives of adults with autism. Recent guidelines (published June 2012) from the National Institute for Health and Clinical Excellence (NICE), state that ‘A significant proportion of adults with autism across the whole autistic spectrum experience social and economic exclusion. Their condition is often overlooked by healthcare, education and social care professionals, which creates barriers to accessing the support and services they need to live independently.’ Historically, adults with autism, particularly those with Asperger Syndrome (AS) / High Functioning Autism (HFA) have struggled to get their needs recognised. This national picture has been evidenced locally, as reported in ‘Asperger’s Syndrome ~ A Needs Assessment of people aged 14 and over in Oxfordshire’ (2010)2. The statutory guidance detailed in Implementing Fulfilling and Rewarding Lives 3 emphasises the need for local authorities and the NHS to make autism awareness training available for all staff working in health and social care. Such training needs to be part of a process of long term development and change - “autism awareness training should not be seen as a one-off”. In addition, it states that “training must lead not only to improved knowledge and understanding but also to changing the behaviour and attitudes of health and social care staff.” In terms of specialist training, statutory guidance states that “local areas should develop or provide specialist training for those in key roles that have a direct impact on access to services for adults with autism – such as GPs or community care assessors – and those whose career pathways focus on working with adults with autism … [so that] within each area, there are some staff who have clear expertise in autism”. This requires a multi-tiered training framework in order to meet the varying needs of professionals who work with people on the autism spectrum. The Oxfordshire Autism Partnership Board (OAPB) was established in 2011 in response to the Adult Autism Strategy. The OAPB began as a multi-agency board and its members quickly made the decision to include children into its brief. This Board built on the work of the ‘Oxfordshire Asperger’s Syndrome Project Steering Group’ which had been meeting for several years and consisted of professionals from key organisations, all of whom had a strong interest in autism. The OAPB is currently in the process of setting out how Oxfordshire will meet statutory guidance and improve autism services and is fundamental in the development of autism training. A key part of service and training development requires an understanding of the changing needs and skills of an organisation’s workforce. In order to do this, it can be beneficial to look at existing expertise and highlight areas for further improvement and expansion. This can be used to utilise and expand good practice and ensure improvement in future service delivery. 1 Fulfilling and rewarding lives: the strategy for adults with autism in England. DH. Mar 2010 Asperger’s Syndrome ~ A Needs Assessment of people aged 14 and over in Oxfordshire’ by K. Erangey (2010) 3 Implementing Fulfilling and rewarding lives: Statutory guidance for local authorities and NHS organisations to support implementation of the autism strategy. Dept Health. Dec 2010 2 3 This Training Needs Report has been commissioned by Oxfordshire NHS in order to gather evidence concerning the training needs of the Oxfordshire workforce, in particular health and social care services. Initially the analysis was in the area of adult services but the brief was extended to include children’s services and education. Many members of the OAPB wanted to widen the scope of the analysis to include all front-line staff throughout the county. Others felt that private educational organisations should be included. Whilst the scope of the analysis has been widened and some information has been collated to reflect this, the main focus has remained on the three main areas (health, social care and education) in both adult and children’s services. During the process of this analysis it has become clear that there are of pockets of good and effective autism training within Oxfordshire but to date, such training has been sparse, especially in adult services. Autism training has been delivered by a variety of organisations, predominantly Autism Oxford (particularly valued for its inclusion of speakers with autism), The Ridgeway Partnership, Children in Touch:The Autism Family Support Project and The National Autistic Society (organisations which also belong to the Training sub-group of the Autism Partnership Board.) The Oxford Children and Adolescent Mental Health Services (CAMHS) team is known to have expertise and experience in autism (particularly in Asperger Syndrome.) The Special Educational Needs Support Service (SENSS) has a rolling programme of training which it offers to school staff and evidence from the online survey undertaken for this report demonstrates that this training is effective and valued. SENSS have also been involved in training alongside the organisations above. Recent joint delivery of autism training to Social & Health staff working in the Early Intervention Hubs in Oxfordshire is a good example of this. Although this sets an example of good practice, further data collected for this report suggests that in many other services and organisations, staff have been unaware or unable to access specific training. This is especially true of staff working in health and adult social care, despite there being a recognised need for autism training to be delivered to this particular workforce. With the rise in profile of people with autism through the National Autism Strategy, The Oxford Autism Partnership Board recognised the need to fully identify training gaps and look at various methods to address shortfalls. Training Levels Autism training can be provided at a variety of levels, relevant to professional development and required expertise. The ‘Autism skills and knowledge list’ was developed by The National Autistic Society (NAS), Skills for Care and Skills for Health and enables workers and managers to assess whether they have the knowledge and skills to support people with autism4. Outlines for various training levels are detailed below5: Foundation Level: Autism awareness Key features of autism and basic facts on the numbers, causes and characteristics of autism How to respond to someone with autism ‘Do’s and don’ts’ Personal perspectives Family perspectives Sensory issues Level 1: Induction Content in Autism Awareness training built upon, expanding on key points Historical context of autism Ethics, values and inclusive practice 4 http://www.skillsforcare.org.uk/developing_skills/autism/autism_skills_and_knowledge_list.aspx 5 A better future: Consultation response from the National Autistic Society, The National Autistic Society, 2009 4 Introduction to the key principles of intervention and individualised practice Impact on individuals and families. Level 2: Intermediate Builds further on above Focus on the practical application of principles Detailed content on ethics and safeguards Different methods of intervention and models of services covered Level 3: Advanced Application of theory at more advanced level Research and/or evidence based practice Analysis of behaviours and interventions Refreshment of practice – challenging prevailing ideas and concepts Level 4: Specialist Leading interventions and practice in diagnosis, assessment and intervention Specialist behavioural or psychopharmacological interventions 2. Executive summary In Oxfordshire, a detailed Training Needs Analysis (TNA) has led to some key recommendations and points to consider. These are supported by recommendations detailed by Skills for Care and Skills for Health6. Detailed training requirements and recommendations from A better future: Consultation response from the National Autistic Society, can be found at the end of this report7. This highlights those for whom autism training would be either essential (E) or desirable (D) and is a good reference tool. In light of the information and data gathered for this report, the recommendations are as follows: Recommendations a). Revise standard contracts to all statutory and non-statutory service providers to ensure they follow statutory guidance, deliver autism training to their staff and make reasonable adjustments for people with autism. b) Deliver a planned programme of regular autism awareness/training workshops over 2 years. c) Formalise and strengthen the Autism Training sub-group of the OAPB and extend representation to include Learning and Development Teams and a representative from commissioning services. Consider the development of a training portal listing all training available throughout the county. Possible use of OCC web-site. d) Collect and collate information about autism training through staff appraisals e) Evaluate wider impact of autism training (through the use of evaluation forms) f) Extend the involvement of adults with autism and parent/carers (especially parents of people with autism and LD) in training workshops Consider enabling co-facilitation in training Getting it right for people with autism – the research behind the ‘autism skills and knowledge list, Skills for Care and Skills for Health, 2011, page 5 7 A better future: Consultation response from the National Autistic Society, The National Autistic Society, 2009 6 5 g) Commission comprehensive multi-level (Level 1 to Level 3) training across the county. h) Investigate the use e-learning as an awareness raising tool for staff working within all District, City and County councils of Oxfordshire. Forming part of new staff induction. Consider making e-learning package available to PVI organisations. i) Provide opportunity for appropriate professionals to complete accredited module of autism training j) Monitor Level 3 and 4 training requirements of workforce, especially in Health and Social care sectors, and identify routes for workforce to access appropriate courses. 3. Demographics Population Oxfordshire is the most rural county in the South East region of England. Oxfordshire has consistently high levels of employment and the workforce is amongst the most highly-qualified in the country, particularly in bioscience, advanced motorsport engineering, scientific research and cryogenics. Oxfordshire has a population of 647,300, over half of which lives in towns or villages of less than 10,000 people, and it is estimated that 153,700 people live in the city of Oxford. The resident adult population of 508,600 (2012) is projected to rise to 513,200 in 20158. The present estimate is that autism is present in 1:100 of the population (the NAS believes there could be over 500,000 people with autism in the UK, of which 133,500 are children under the age of 189). This would mean there are in the region of 6,473 resident people with autism in Oxfordshire. In terms of numbers of adults with autism within Oxfordshire, there is no single reliable source for prevalence figures. However, the current total (2012) is estimated to be 4,026 (aged 1865) with a projected figure of 3,977 for 201510. The report ‘Oxfordshire Care Pathway Project: Children and Young People with Autistic Spectrum Disorder’ (2009), commissioned by Oxfordshire PCT Children’s Services, suggested there may be 1,500 children under 18 years and 4,556 adults with autism in the county. Around 50% of autistic people are likely to have Asperger Syndrome (AS) or high functioning autism (HFA). Recent studies have also suggested that prevalence rates could be 25% higher, which would set the total number of adults with autism (aged 18–65) in Oxfordshire at 5,030.11 This total number is made up of three groups of people: diagnosed, mis-diagnosed, and nondiagnosed. Oxfordshire has one county council and five district councils - West Oxfordshire, South Oxfordshire, Cherwell, Vale of the White Horse and Oxford City. Each council is responsible for providing different services to the public. There are smaller town and parish councils. Raising the awareness of autism in the workforce of these sectors is imperative due to the high likelihood of repeated contact with people with autism. It has been difficult to assess what percentage of the workforce are employed in health and social care and front-line services in both the county council and in the various district councils but the fact that The Ridgeway Partnership (an NHS Trust specialising in providing specialist health and social care services to people with long term complex needs) employs in 8 Projecting Adult Needs and Service Information (PANSI).www.pansi.org.uk NAS website: www.nas.org.uk (May 2012) 10 PANSI website. www.pansi.org.uk 11 Filipak et al 1999, Baird et al, (2006 ), Chakrabarti & Fombonne, (2005) 9 6 the region of 1,200 people in both clinical and non-clinical roles alone, gives some indication of the scope of the training required. A Scottish study from 2004 estimated that half (54%) of those who work in the field of health and social care have little (34%) or no (20%) autism training 12 [N.B There is no more recent research that is comparable]. 4. Autism Training There has been a variety of autism training delivered in Oxfordshire by Health Trusts, Autism Oxford, The Ridgeway Partnership, The Kingwood Trust, The National Autistic Society, Autism Family Support, The Special Educational Needs Support Service (SENSS), private organisations and various autism charities. Training within the services has tended to be ‘inhouse’. In addition there have been several Lecture Series run by The Kingwood Trust and Speaker Events run by Autism Oxford, both of which have attracted important names in the field of autism. It is difficult to get an overall picture of training available within such a wide range of services throughout Oxfordshire. Learning and Development Teams in both children’s and adult services are beginning to include autism training in their programmes but to date there has been little planned, systematic training, especially in adult services. Some Learning Disability (LD) care providers provide autism training as part of the induction process to their staff, but, with a few exceptions, there is little evidence that autism training is an integral part of workforce for local providers within Oxfordshire. In June, 2009, the National Audit Office (NAO) published its report, ‘Supporting Adults with Autism throughout Adulthood’. During its research, the NAO surveyed GPs and found that 80% of GPs require more training in autism to identify and better manage patients 13. GPs remain a key focus for training, especially in light of recent NICE guidelines. Some headway has been made within the county to deliver training to GPs, but this modicum of success needs to be built upon in a more systematic way. Adults with autism (and Asperger Syndrome in particular) state that they would like all those working in frontline services to have an understanding about autism. There is little evidence to support the view that this has yet been done, be it in leisure centres or doctors surgeries. There is also little evidence of awareness-raising within local organisations within Oxfordshire. In terms of educational services, the Oxfordshire County Council CYP&F (Children, Young People & Families), the Education Service for Autism provides support and training for school staff. This service forms part of the Communication and Interaction Support Service (CISS), which in turn comes under SENSS. There are in the region of 800 children and young people (aged 5–19 years) with autistic spectrum conditions being supported by the Service for Autism. In terms of wider training needs throughout the county, the work done by the Autism Training Group (a sub-group of the OAPB) gives more detailed information about current training and further training needs. Pilot Training Project Scope In 2011, the OAPB funded an autism training project to be delivered through collaboration between voluntary, independent and public sector organisations (which form the basis of the training sub-group of the OAPB.) This was to provide training to the statutory sectors, targeting organisations and departments supporting adults with autism. The training project 12 The Development of a National Training Framework for Autistic Spectrum Disorders; A study of training for professionals working in the field of ASD in Scotland, MacKay T & Dunlop A W, National Autistic Society, (2004) 13 National Audit Office - www.nao.org.uk/publications/0809/autism.aspx 7 involves joint working between The National Autistic Society (NAS), Autism Oxford (AO) and The Ridgeway NHS Partnership, with some involvement from The Kingwood Trust and SENSS. It offers a multi-tiered framework for targeted professionals in Oxfordshire. Funding Funding for the training project has now been extended. This will enable work to continue until March 2013 and will allow the group to further target key groups of professionals including health workers (especially GPs) and those working in the Criminal Justice System. Delivery As the project has been extended and is therefore still underway, final details will not be available until next year. This is the situation at the end of June, 2012: Target Outcome Care Managers/ Social Workers/ Fair Access to Care Services (FACS) assessors 108 assessors already trained (3 sessions). 3 more training sessions scheduled for autumn 2012 Training delivered by Autism Oxford (AO) and The National Autistic Society (NAS) ‘..my team said it was the best training they had ever done and they got so much from it’ delegate, OCC Community Mental Health Teams (CMHT) 39 CMHTs trained. They requested that they also be able to access future FACs training and that training includes psychologists and psychiatrists. ‘Having trainers with ASC helps offer a more real and accessible course.’ Participant All professionals working in Early Intervention Hubs. Staff working in Learning Disabilities. 60 staff trained (2 sessions).1 more training session scheduled for autumn 2012. Training delivered by Autism Oxford, Autism Family Support (AFS) and SEN Support Service (SENSS) GPs 39 GPs (2 sessions) more aware of issues associated with autism. 36 counsellors working in GP surgeries Training delivered by AO and Ridgeway Partnership ‘I’ve learned a lot, but that has made me realise how little I know and how I had over-estimated my knowledge. Challenged my preconceived ideas about what I thought I knew and will make me re-think how to approach working with a number of young people.’ delegate, OCC ‘Danger of altered response to pain. Had not even considered examples of problems to patients.’ Participant Staff within the Criminal Justice System Ongoing promotion of The Autism Alert Card throughout Oxfordshire and related autism training (20 sessions), To date, training has reached: 25 probation officers, 40 County Youth Panel, 10 Youth Offending Officers 10 trainee psychiatrists and 375 police officers. 8 Evaluation of training Evaluations of the above training have been consistently good and the training appears to be effective. Several participants have stated that they will work in a different way as a result of the training. However, it is not known if this is actually making a difference to people with autism who access services. More work is needed on measuring outcomes and this will start to inform future planning. 5. Online Survey In February 2012, all professionals throughout Oxfordshire who were working with, or involved with people with autism, were encouraged to complete an online survey in order to assess training needs and experiences. There were two surveys, one for managers and one for staff. In total, 460 managers/staff submitted a response. This was a seen as a good response for a local on-line survey. These responses were collated and analysed and the information has been informative. However, the number of responses represents a low percentage of the combined total of those working in health, social care, education and the private, voluntary and independent sector within Oxfordshire. It is important, therefore, not to give undue weight to the feedback collated. However, the responses are still valuable to our understanding and are useful when combined with other data. i) Managers responses The majority of responses from managers were from those working in education (54.9%), whilst 18.8% of the responses were from health, 18.8% from social care and 7.6% from the local authority. Managers were asked to comment on 21 questions and there were opportunities to give longer comments, which many did, giving further insight into training needs. Encouragingly, 81% of responding managers said that they had personally accessed some autism training within the past 2 years and had sent 84% of their staff. However, it must be remembered that this is a small sample of managers within education, and as participants in the survey, these are more likely to be already engaged with autism training. (Comments elsewhere in the survey indicated that there are many staff who are still not accessing such training.) ii) Staff responses Again, the majority of responses were from staff working in education, with 50% from education, 20.1% from health, 18.2% from social services and 16.3% from the local authority. Staff were asked 16 questions and again, were given the opportunity to add other comments if required. Many gave detailed answers. Some of the responses are detailed below: 9 Staff response: How much time have you spent attending autism training/learning in the last two years? 100 Percentage of responses 90 All sectors (n=289) 80 70 60 50 40 30 20 10 10+ days 4-10 days 1-3 days Up to half a day None 0 Are you confident in your understanding of Autism? 100 All sectors (n=295) 80 70 60 50 40 30 20 10 Very Reasonably Not very 0 Not at all Percentage of responses 90 10 9. Who provided the training? Health (n=36) 100 Social Services (n=23) 90 Education (n=85) Criminal Justice System (n=0) Percentage of responses 80 Local Authority (n=20) Voluntary Sector (n=1) 70 Other (n=3) 60 50 40 30 20 10 11. How much time are you prepared to commit to autism training over the next two years? 11 Other SEN Support Services (autism) Ridgeway Partnership The National Autistic Society Oxfordshire PCT/NHS Autism Oxford Autism Family Support Project Children in Touch In-house Don't know 0 14. What future training do you feel you need in order to be able to support people with autism more effectively? (Select all that apply) Health (n=57) Social Services (n=45) Education (n=150) Criminal Justice System (n=2) Local Authority (n=49) Voluntary Sector (n=3) Other (n=4) 100 90 70 60 50 40 30 20 10 12 Other Interventions Assessment and diagnosis Undertaking social service assessments Social communication Sexuality and Relationships Sensory needs Managing behaviour 0 General autism awareness Percentage of responses 80 Further extrapolation of data in identification of training needs. i) Health professionals The following table gives key responses from health workers, of whom 65.4% were from adult services and 30.8% from children’s services. The response from managers in adult services was significant and may reflect the concern that managers have about training needs within adult services. Key findings from health professionals Directly/indirectly supporting people with autism Autism training attended in past 2 years Time prepared to commit to training over next 2 years Current barriers to attending training Training wanted in order to support people with autism more effectively Preferred form of training Staff Managers 92.1% 88.9% of staff 54.4% None Personally attended: 26.1% None 52.2% 1-3 days 61.7% 1-3 days 69.6% Time/capacity 55.4% Cost 77.6% Managing behaviour 70.7% Social communication 44.8% Autism awareness 78% Full day workshop 37.3% On-line 85.7% Time restrictions 52.4% Costs 69.6% Managing behaviour 60.9% Sensory needs 43.5% Service planning For their staff: 61.9% Up to half a day workshop 47.6% Full day workshop ii) Social Care professionals. Again, the staff responses were greater from adult services, with 82.5% working in adult services, 15.8% in children’s services, and some working across both, in Transition. Managers in adult services were particularly encouraged to respond and the numbers reflect this. 92.6% Adult services 7.4% Children’s services 14.8% Transition 15.4% of managers were responsible for a team of 50 plus staff. Key findings from Social Care professionals Directly/indirectly supporting people with autism Autism training attended in past 2 years Time prepared to commit to training over next 2 years Current barriers to attending training Training wanted in order to support people with autism more effectively Preferred form of training Staff Managers 94.7% 100% Of staff 63% None Personally attended: 32% None 52% 1-3 days 61.1% 1-3 days 66% Time/capacity 70.6% Social communication 68.6% Managing behaviour 64.7% Sensory needs 79.2% Full day workshop 83.3% Time restrictions 38.9% Costs No strong preferences For their staff: 73.9% Full day workshop 52.2% Bespoke training 13 iii) Education The majority of responses to the online survey were from educational staff. Oxfordshire has a long tradition of supporting students on the autism spectrum and has pioneered educational services in this field. At present, the work done by the SENSS Communication and Interaction Team is well planned and well received and there is an ongoing programme for teachers and teaching assistants (TA) in all educational settings. Despite this, 46.7% of all respondents in the staff survey said they had received no autism training in the past 2 years and the majority of respondents wanted to be able to access (and attend) training. Almost all the responses were from staff in mainstream schools and as with all respondents, both time and capacity were barriers to accessing training. Further data Data from the surveys was analysed to extrapolate further detail. Finding Impact No one service/organisation/sector was seen to have a significantly higher level of confidence in supporting children/adults with autism. The more training attended the greater individual confidence and understanding increases. Both staff and managers identified Time and Capacity as the major barrier to attending training. (Cost was second) All services require a greater level of training. (This includes specialist autism services.) Both staff and managers have a similar level of commitment to training (average 1-3 days over 2 years). Both staff and managers have similar preference for training styles (half or one day workshops). Managers identified the same training delivery styles for staff as those requested by staff themselves (half or one day workshops). Learning should be continuous and training programmes must reflect the need for ongoing learning. Organisations are more aware of current restrictions and what needs to change. Some managers felt there were organisational restrictions to the amount of training they were able to attend. Professional development expectations are more likely to be met. Facilitated workshops will meet the majority of staff needs. Professional development expectations are more likely to be met. These findings are backed up by a study by the NAS and Department of Health (DH) which was further evidenced by a Scottish study (MacKay and Dunlop 2004), and highlighted14: Major gaps in training have been recognised at every level across all sectors and services [A] minority of providers viewed their services as having an ‘excellent’ or ‘good’ training profile, even in relation to those personnel with a significant role in autism It was estimated that half (54%) of those who work in this field [health and social care] have little (34%) or no (20%) autism training. 6. Recommendations/ Areas for consideration In terms of autism training in Oxfordshire, there are long and short term issues to consider. At present, services tend to be reactive rather than proactive in delivery. In the long-term, this is a far more expensive way of working as it relies on greater expertise to deal with crisis situations and care breakdown. Low-level intervention and support is recognised as being a more positive and productive way of working, and is less reliant on specialist (and costly) teams and professionals. Getting it right for people with autism – the research behind the ‘autism skills and knowledge list, Skills for Care and Skills for Health, (2011), page 11 14 14 Widely-delivered autism training raises knowledge and awareness among professionals and enables people with autism to be understood and supported far more successfully. Allocating resources to an ongoing programme of multi-level training will ultimately result in increased professional expertise and eventually more effective services. The facilitated and multi-level training already carried out in Oxfordshire bears this out. Where only minimal resources are available, low-level measures of awareness raising can be identified, including free online learning packages and the incorporation of autism in mandatory staff training such as staff induction and/or disability equality. (In relation to autism awareness training, the guidance describes as a ‘minimum’ that ‘autism awareness training should be included within general equality and diversity training programmes’.) It should be recognised that although useful, this will have far less impact on service and professional development, and will not be a long term cost-saving. a) Cross-agency working to deliver planned programme ‘I have recently recognised my lack of knowledge in this area and noticed an increase in referrals.’ Online survey participant. At present, the there is evidence of some training being carried out within in health and social care, most of it in-house. There is autism expertise within children’s services in Oxfordshire and this has been recognised and valued. However, apart from a few exceptions (such as The Ridgeway Partnership, The Kingwood Trust) there is little evidence of specialist knowledge and expertise in adult services. In terms of Learning and Development (L&D) teams, although there has been some amalgamation between children and adult services, it would seem that currently most L&D teams work within their own organisations and there is little or no liaison. Some L&D personnel have shown an interest in this study and wish to use the findings of the report to help inform their practice in providing effective training for staff. Autism training is new territory for many teams and further liaison would be an example of good professional practice. Cross agency working could be considered when working towards the delivery of a rolling programme of autism awareness training. However, given the size of the workforce in many of the organisations, it may be too difficult to do much cross-agency L&D working, especially as there are financial issues to consider. Organisations can often offer free training to their own workforce but are often expected to charge participants from other organisations. However, it would be beneficial for L&D teams to liaise with each other in order to see where training is duplicated (eg. Autism Awareness Sessions) with a view to some joint planning. Cross-agency training is being modelled within the OAPB Training sub-group and there is further potential to link up some training. Evaluations from recent training given by Autism Oxford and The Ridgeway Partnership suggest that even with more specialist training, eg. workshops for FACs assessors, there are those within health as well as social care who may benefit from the same training. It is recommended that autism awareness training should not be seen as a one-off15 There is the potential to link up some training, utilising the expertise of all trainers and increasing capacity and reach. However, given the breadth of the training, at present there is not the capacity for the existing trainers within Oxfordshire to meet the increased need. a. Recommendation: Deliver a planned programme of regular autism awareness/training workshops over 2 years. Actions: Commission a series of autism awareness workshops over 2 years, ensuring ongoing accessibility. Investigate potential for joint training delivery. b) Revise standard contracts. Outcomes: 1. Professionals across statutory sectors (and possibly Private, Voluntary and Independent 15 Implementing sectors) are able to Rewarding attend regular workshops Fulfilling and Lives. DH 2010 2. New staff can access training within their induction period 3. Existing staff can access training when required, to refresh knowledge and understanding 4. Reduce possible overlap of training between organisations 15 Service providers need to follow statutory guidance in relation to people with autism. They need to demonstrate that their staff have attended autism awareness training and in many cases give evidence of higher, more appropriate levels of training. The ‘core aims’ of such training are said to be that ‘staff are able to identify potential signs of autism and understand how to make reasonable adjustments in their behaviour, communication and services’. This establishes the minimum content for autism awareness training programmes. b. Recommendation: Revise standard contracts to all statutory and non-statutory service providers to ensure they follow statutory guidance, deliver autism training to their staff and make reasonable adjustments for people with autism. Actions: Contract departments to look at existing contracts and change wording where appropriate Outcomes: 1. Ensures improved equality of service 2. Ensures service providers have the necessary skills and understanding to meet the needs of people with autism 3. OCC is more confident about fulfilling its statutory duties and meeting the needs of people with autism c) Role of the OAPB Autism Training sub-group This group has been instrumental in delivering quality autism training. Its training has been evaluated and is consistently found to be good or excellent. Membership of this group could be examined and if the group was formalised and strengthened, it could be given new terms of reference. It would also be in a good position to help monitor training throughout the county and possibly evaluate the impact of training on practice. c. Recommendation: Formalise and strengthen the Autism Training sub-group of the OAPB. Actions: To extend membership of the sub-group to include L&D teams. To continue to be chaired by a health commissioner. To start discussions into the role of the group Outcomes: 1. To have oversight of all training throughout the county 2. Coordinated multi-agency training commissioned and accessed across the county. d) Staff supervision and appraisals Supervision and appraisals are essential sources of feedback and development for individuals. It is the responsibility of organisations to develop effective and consistent appraisal structures, but it relies on the ability of managers to carry these out. There is a requirement for clear recording systems, as well as collation and reviewing of data across an organisation, which is time and resource dependent. The corporate OCC appraisal and L&D system does not pick up much on autism training, especially specialist social care training. As autism training has not previously been a focus of OCC, there has been no investigation into skills gaps and what training is required to fill them. The workforce planning process may feed into appraisals, and would be a useful tool to identify further staff needs. The L&D team at OCC has already indicated interest in the initial findings of this report. Organisations can be supported and guided to recognise autism training as a specific need within professional development. Increased awareness of autism will raise the priority of this training, and structures such as workshops or peer support for managers will help to identify the level of training required by individual staff. 16 d. Recommendation: Collect and collate information about autism training through staff appraisals. Actions: Develop specific questions to be included in appraisal/supervision process. Analyse collated data to identify gaps to inform future commissioning. Outcomes: 1. Workforce training needs identified and followed up 2. Future training programmes developed around known needs of workforce 3. Reduction in wastage of resources through non-essential training e) Evaluation and impact assessment Training is a shared responsibility between those who provide training, organisations/managers and delegates (those who attend training.) There is a need to make sure that delegates get the most out of the training programme to enable real impact on their practice and on the lives of people with autism. Training transfer refers to ‘the use of trained knowledge and skill back on the job’. If training is not transferred to the workforce, i.e. if practice does not change after attending training, the whole exercise is a waste of time’16.’ (Training transfer: getting learning into practice; Research in Practice for Adults, 2012) In order to maximise the training, delegates and their managers should do the following: Delegates should: Their managers should: Before the training Think about what they need to learn and be better at in order to support people with autism. Make sure they know what the training is meant to achieve. Think about how they will put what they have learnt into practice when back at work. Be clear about what each member of staff needs to know and do in order to support people with autism. Set learning goals for the member of staff. Plan to support the member of staff to put what they learn into practice when they return to work. During the training Participate actively in the training. Reflect on their learning and complete a learning log to record learning. Give feedback to the trainers, including completing an evaluation form. Report back their learning to manager and colleagues After the training Provide regular supervision for the member of staff. Follow up the impact of the training and support member of staff to use their new learning in practice. The most effective training will help staff put what they are learning in context, by reflecting the situations they work in – for example, in terms of the kinds of reasonable adjustments that can be made to their working environment. ‘Training transfer: getting learning into practice.’ Research in Practice for adults. Dartington Hall Trust. www.ripfa.org.uk 16 17 Both the long and short term impact of training must be evaluated. This will establish the effectiveness of the delivery and content of workshops, and clarify influence on professional practice. A basic impact assessment can be developed and distributed to delegates attending training. Beneficial questions include identifying delegate requirements from training, confidence and knowledge levels, likelihood of change to working practice, and potential future training needs. The specific questions will be dependent on the outcomes requiring measure. Data collected can be evaluated simply, to quickly assess the positive (or negative) impact of training. Longer term evaluation is harder to determine. Outcomes will need to be measured and delegates will need to be followed up to establish any changes to their practice as a result of the training. Commissioners may be able to carry out an evaluation on impact on practice after 6 months, basing the evaluation on information gathered by managers. L&D teams may be in a position to carry out their own outcomes measurement exercise, providing they were resourced to do so. Other organisations may be able to target a sample group of people with autism who have received a service in order to gain information on outcomes. e. Recommendation: Evaluate wider training impact. Possible use of evaluation forms/ surveys with randomly chosen one-to-one delegate follow-ups/ sample group of service users, etc. Actions: Develop evaluation form/assessment tools. Outcomes: 1. Collection of specific data through which to assess the long term impact of training 2. Continued engagement with delegates, maintaining priority of autism training and continued involvement of individuals in workshops f) Extend the involvement of people with autism and parent/carers When planning or commissioning training, organisations should, where possible, involve adults with autism, their families and carers and autism representative groups. This may be in terms of inviting them to comment on or contribute to training materials, or asking them to talk to staff about autism and how it affects them, or to provide the training 17. This emphasis on involvement and possible co-facilitation is evidenced within Oxfordshire in the work of Autism Oxford – a well established organisation both locally and nationally that has people with autism talking about their experiences of the condition at the heart of its training. This both enhances training, giving a deeper insight into the condition, whilst also showcasing the skills and expertise of those on the spectrum. In evaluations of training or workshops involving speakers with autism, feedback has shown that this is an inspiring and insightful element and places people with autism at the centre of the training process. Numerous comments on evaluation forms show the positive impact that their involvement has had on delegate learning and understanding of autism. Autism awareness needs to be increased if the OAPB is to ensure Oxfordshire is more autism-aware and its professionals more informed. As well as people with autism cofacilitating training, parents and carers could be encouraged to speak about their experiences. Such involvement could be developed through local autism support groups. This would ensure that the needs of those with autism and a learning difficulty were also better understood. If a wider group of paid trainers/volunteer speakers is to be sought, support structures should to be put in place. This will include clear guidelines for involvement, the provision of any training required by volunteers, supervision support and expenses. Volunteer training may involve the completion of an accredited ‘Train the Trainer’ course. Speakers should be valued for their contribution; ensuring they have the skills and confidence to co-facilitate, as well as increasing individual opportunities for development, builds a culture of collaboration. Although 17 Implementing Fulfilling and Rewarding Lives. DH 2010 18 this level of involvement has reasonably high start-up costs, it allows for much broader training delivery and has a hugely positive impact on those involved. Another method of involving more people with autism, particularly for those who are less able to communicate their experiences or needs, is to produce resources such as booklets and DVDs, featuring local people with autism, parents and carers. These can be used in multiple training workshops as well as raising awareness through wider distribution/showing. To reduce costs, students from local colleges/university may be engaged to develop projects as part of their course. g) Rolling training programme vs. one-off workshops Training delivery options are primarily decided through organisational requirements and available resources. Analysis of the on-line surveys indicated that full and half day training sessions were very popular with staff and managers. Time commitment was the largest barrier to attending training, and considering this factor, it is advisable that any training delivered in future is a combination of half and one day workshops. ‘Possibly a team training event would be good for the ward that I work on, due to nursing a patient with autism and lack of staff skills in this area.’ Online survey participant If a rolling training programme is to be established, it will be necessary to identify the most cost-effective methods of delivery and appropriate levels of training. Various options can be identified with relevant resource implications. There are many benefits of a rolling programme even with minimal resources, including the embedding of autism training within professional practice, and the regular evaluation and development of training models according to impact and need. One-off workshops are an effective mode of delivery for the statutory workforce and for Private, Voluntary and Independent (PVI) organisations and do not require a large or long term funding commitment from organisations. However they do not set the precedent that autism training is a fundamental element of organisational good practice, risk missing many staff who are unable or unavailable to attend, and are not dynamic to meet current and changing needs. It should be noted that the provision of any well-delivered, accurate and comprehensive autism training is better than none, but does not automatically meet all professional needs and organisational requirements. g. Recommendation: Commission comprehensive multi-level (Level 1 to Level 3) training throughout the county. Actions: Identify and detail the long-term benefits of training, including cost savings. Outcomes: 1. Organisational investment in autism training and service development 2. Workforce development and service improvement 3. Increased satisfaction of service users and carers due to increased professional knowledge and improved practice. 7. Training methods The local needs of service users and providers should drive decision making on the source and scope of autism training. The on-line survey responses have given some indication of organisational needs and Oxfordshire will be aware of its statutory duties, especially in relation to training health and social care staff. Online training There are a range of e-learning options, a number of which can be accessed for free. These include: 19 British Psychological Society (BPS) Three e-learning modules on autism (two are accessible to non-members) Royal College of Psychiatrists (RCPsych) Access is restricted to psychiatrists and other healthcare specialists Royal College of General Practitioners (RCGP) Access is restricted to individuals registered with the RCGP Social Care Institute for Excellence (SCIE) Online guide and video resources There are also various online packages that can be commissioned, for example: Kwango Understanding Autism Grey Matter Group Autism Assessment Tool, assessing practitioners’ understanding of autism, prior to attending training Online learning packages are created to target particular learning areas and are usually inflexible to specific organisational requirements. It is possible to commission the creation of bespoke packages and/or purchase software that can be used to develop internal training programmes. These have significant costs, but can be tailored and adapted to meet changing needs. In some cases (eg.Kwango), there is the option for each department to monitor its own staff, so ensuring a high level of take-up if required. E-learning has the benefit of reaching a wide range of professionals without occurring overheads or requiring staff to take a block of time off work and therefore suits people who can use a computer and lack the time to be away from the workplace. However, although online training has a high sign-up rate, course completion numbers are often considerably lower18. It is worth bearing in mind that e-learning is not suitable for all learning or all learners. It provides good opportunities to learn about theories but is less able to provide practical insights and experiences. It may not always give the best opportunities for learners to engage effectively with other participants or a course facilitator19. ‘I believe that where Autism is concerned you must provide person to person training (not on line) as your questions can't be answered. Autism is such a diverse subject matter and warrants a hands on approach.’ Online survey participant Online learning is most effective as an awareness raising source, and it is advisable that it is treated as such. For deeper learning, covering theory and practice, facilitated workshops are vital. 18 This can be as high as 70%. Corporate University Exchange: www.corpu.com (April 2012) Getting it right for people with autism – implementing the skills and knowledge list through staff training, Skills for Care and Skills for Health, (2011), page 7 19 20 h. Recommendation: Look at the use of e-learning as an awareness raising tool for staff working within the District, City and County councils of Oxfordshire, Oxford Health and health trusts. (This could be made available more widely to include PVIs, parents and carers etc.) Actions: Include autism awareness in Equality and Diversity training and as part of new staff induction. Completion of course should be monitored through staff supervision and appraisals. Purchase of a county-wide comprehensive package would enable a wide range of organisations, including PVI sectors, to access the training. This would also enable managers to monitor staff use of the resource. Outcomes: 1. Basic autism awareness accessed by all essential staff (at least) 2. Basic autism awareness available to workforce when they require access 3. Autism awareness training embedded in staff induction process Facilitated and multi-tiered training Facilitated training allows for multi-tiered workshops to be delivered. A group learning environment (whether inter- or multi-agency) enables peer-to-peer learning, as well as detailed and comprehensive coverage of topics tailored to delegates’ needs. However there are associated costs and considerations including a facilitator’s fee, venue charges and staff cover for delegates’ time. These costs can be justified by a recognised change to knowledge and practice through staff attendance, and it must be remembered that a three hour workshop for thirty professionals equates to 90 hours of professional development in one short session. This level of learning is hard to monitor and replicate through other training methods. Facilitated workshops also allow for greater involvement from people with autism, parents and carers. This enables a broad range of personal experiences and perceptions to be included in leaning content, increasing delegate understanding of individual needs. Evaluations from training delivered by the Training sub-group of the OAPB indicate that hearing about personal experiences adds value to the training and increases effectiveness. The reach of a training programme will determine its scope. Delivering multi-level training does not necessarily have greater costs attached, and will train professionals to a higher level over a wider range of topics. Although a broad, general understanding of autism serves a workforce well, there are professionals who have much greater contact with people with autism, and whose learning should be developed to a more specialist level. Accredited and specialised training The Autism Strategy indicates the need for specialist training for key professionals. In terms of accreditation, for training to be accredited, it must be affiliated to an awarding organisation and meet specific criteria. Provision of accredited training is beneficial, especially for staff providing direct support for people with autism and those who want to progress professionally; it will increase professional expertise. Frequently, accredited modules can also be used as part of a wider qualification. There are cost implications in offering accredited learning and there would be a need to link to an awarding organisation (eg, Oxford Brookes University, Bath University, etc.) However, it would allow high-quality, high-level in-house training. It may also be a source of income if people outside the county wanted to buy into it. Only offering training that is accredited however is likely to lead to a lower attendance due to work time commitments. ‘I work with people who wish to find paid employment. I have a good broad understanding of Asperger’s and High Functioning Autism and come from an employment background but I am very interested and keen to learn more and would also be very interested in working towards a recognised qualification.’ Online survey participant. 21 i. Recommendation: Provide opportunity for appropriate professionals to complete accredited module of autism training. Actions: Discuss joint-working opportunities with OCC and Health Trusts. Assess associated costs with development of accredited modules. Outcomes: 1. Opportunity for OCC staff and Health Trusts to complete accredited training modules 2. Increased number of better qualified, higher trained professionals 3. Increased opportunity for continual professional development Specialist training The National Autistic Society (NAS) has identified a broad spectrum of professionals and their training requirements (both essential and desirable) with regards to autism. Training includes advanced courses in autism or related subjects (Level 3), and diagnostic and assessment methods (Level 4)20. Diagnosis and assessment of autism is a high priority for Oxfordshire and mechanisms are in place to develop a diagnostic pathway. This may lead to a requirement to increase the number of skilled professionals able to carry out assessments, or increase existing staff capacity. The ongoing training for diagnosticians should also be considered, including the need to attend refresher courses, especially in the light of the recent publication of NICE Guidelines. This will ensure high quality delivery of services by up-to-date, skilled professionals. ‘I have not been made aware of any at correct level for our service – regularly take place in diagnostic assessment clinic and support children with ASD’. Online survey participant. There are various Level 3 autism courses that professionals may wish to attend. It would be useful to identify these in staff appraisals and, if the interest is considerable, organisations could buy into existing courses or look into increasing links with an existing course within the region. This would provide convenient access to high-level training for the local workforce, as well as having the potential to attract professionals to the area. Nationally there are various undergraduate, masters and postgraduate level courses. More information can be found on the NAS website21. j. Recommendation: Monitor Level 3 and 4 training requirements of workforce, especially in Health and Social care sectors, and identify routes for workforce to access appropriate courses. Actions: Identify levels recommended for professional roles and align existing job specifications. Collate training requirements of existing and future workforce accordingly. Outcomes: 1. Increased number of local specialist professionals 2. Organisational skill and knowledge furthered 3. Professional expertise monitored and gaps identified 4. Continual professional development 20 A better future: Consultation response from the National Autistic Society, The National Autistic Society, (2009) 21 The National Autistic Society: www.autism.org.uk (April 2012) 22 8. Points for consideration Education Schools have accessed a variety of autism training, some through the Inclusion Development Plan (IDP) available in every school and also through the Autism Support Team which is well established and well respected in the county. Teachers responded quickly to the on-line survey and were keen to share both their successes and shortcomings when working with children on the spectrum. However, 60% of staff working in schools wanted more specialist training and were prepared to allocate 1-3 days training in the next 2 years. ‘Teachers are having to cope with autistic children more frequently. Many staff feel it is too late to be learning on the job once you have a child with autism in your class. Staff need training on the wide spectrum of needs this presents, how to integrate the child and cope with challenging and unpredictable behaviour.’ Online survey participant The Autism Education Trust (AET) Training programme has been developed by the Autism Centre for Education and Research (ACER) at the University of Birmingham in collaboration with Oxfordshire Local Authority. The programme is designed for use across all types of educational setting and ability, covering mainstream, special and specialist settings and for pupils aged 5-16 years. All the materials have been developed in consultation with school staff, individuals on the autism spectrum, parents and carers. Oxford University was involved in the design of the training for level 1.Training is delivered via a network of specialist Training Hubs across the UK. The Autism Education Trust programme offers 3 levels of training: Level 1 - Making sense of autism.Basic autism awareness training for teaching or nonteaching staff within any education setting (including office staff; governors; caretakers; drivers and escorts). This is free. Level 2 - Developing good autism practice (from Sept 2012. £95) Practical knowledge, hands-on tools and techniques for all staff working with children with autism. Level 3 - Developing good autism practice (from Sept 2012. £190) For those who want more specialist knowledge (such as lead practitioner for autism; SENCo; inclusion manager.) It also links up with SENCo awards and new framework for OFSTED. Entry via Level 2 or equivalent. Oxfordshire may wish to encourage access to this training, alongside the Inclusion Development Plan. However, it will be important that the current rolling programme offered by SENSS still remains a vital component of any training for schools. All newly qualified teachers (NQT) need to access autism training within the first year of teaching. Mentoring One of the most advantageous ways to improve working practice is by providing short-term mentoring and guidance from a more experienced professional. Managers in health and social care may wish to look at viability of cross-service working and identify key service areas. At present it would seem unlikely that there are enough specialists within adult services to start as mentors, but it may be possible to pilot a small scheme within a specific service area, evaluating impact on professional development and confidence and evidencing benefits. The key to successful mentoring is to ensure the mentor is suitable and fully engaged in the process. Some key mentor requirements include:22 Behavioural awareness (understanding others) Commitment to one’s own continued learning Strong interest in developing others Wide range of current skills to pass on 22 Everyone Needs a Mentor: Fostering talent at work, Clutterbuck, D. London: Institute of Personnel And Development. Third edition, (2004) 23 There are three steps to developing a mentoring scheme: 1. Identify suitable mentors Contact local specialist professionals and teams to assess interest and ensure buy-in 2. Set out short-term mentor programme Identify key targets/outcomes for mentees Hold information/guidance/supervision sessions with mentors Target specific organisations to identify potential mentees 3. Evaluate mentee progress and impact on mentor self-development This would not be particularly costly to implement, but would be dependent on time and commitment from a co-ordinator. If the scheme was felt to be successful and a longer programme beneficial, it is possible for mentoring to become a key role for some professionals. There are various courses available (including the Open University Mentorship and assessment in health and social care settings) that could further develop a professional’s mentoring skills. 9. Conclusions As a result of the data collected, several recommendations have been made. Acting on the recommendations will start to meet the needs of organisations and services throughout Oxfordshire. However, in order to provide the most effective, suitable and supportive services for people with autism, it is advisable that ongoing workforce training needs be addressed. With respect to specialist training for key staff (to include those ‘whose career pathways focus on working with adults with autism), the ‘end goal’ of such training is said to be that ‘within each area, there are some staff who have clear expertise in autism’. This is the standard which a local authority must meet to ensure that the quality of its training complies with the requirements of the guidance. The Oxfordshire Autism Partnership Board is aware that all workers in health and social care should have the required underpinning values and attitudes and a basic level awareness of autism23 and there is a move to prioritise this training within the county The greater the accessibility to autism training, the greater the potential to improve outcomes for people with autism. This will ensure a higher-skilled and more responsive workforce, and an ability to provide specialist support and guidance to a vulnerable 1% of the population. With the provision of comprehensive, widespread autism training, Oxfordshire will develop a knowledgeable, confident workforce. This in turn can lead to higher quality services, and the improvement in the quality of life for people with autism24. ‘Thank you for understanding the importance of training - often it seems that some corporations do not recognise the need for staff to be trained.’ Online survey participant. Getting it right for people with autism – the research behind the autism skills and knowledge list, Skills for Care and Skills for Health, (2011) page 5 24 Getting it right for people with autism – the research behind the autism skills and knowledge list, Skills for Care and Skills for Health, (2011) page 8 23 24 Appendix Advised training requirements. (Taken from ‘A better future: Consultation response from the National Autistic Society, The National Autistic Society, 2009) E = Essential D = Desirable Agency 1. Health Profession/job (Examples of) Role (Examples of) Autis m aware ness Inducti on Level 1 Interm ediate Level 2 Advanc ed Level 3 Specialist Level 4 E 1. Agency wide Healthcare provision and health promotion E E E E 2. GP Health care Promotion and treatment E E D D 3. GP Special assessor E E E E E Diag and Ass 4. Adult psychiatris t Diagnosis assessment and treatment E E D D 5. SALT E E D D E Diag and Assm’nt -co morbidities D 6. Nurse – general/di strict Medical care E D 7. Nurse LD Behaviour and other support E E E D 8. Nurse Mental Health. E E E D E if CPN 9. OT E E D 10. OT Sensory assessment E E E E Diag and assm’ntintervention E E E E E If undertaking sensory ass in ASD E 11. Psychologi st clinical 12. Psychothe rapist Treatment E E E E E 13. Therapist (e.g. behaviour, family etc) dietician Treatment and support E E E E E Nutritional advice E D Other specialist profession al Reception staff at GPs surgeries/ other healthcare settings Various health and related E D 14. 15. 16. E if undertaking specialist work with ASD E 25 Agency 2. Social care Profession/job (Examples of) Role (Examples of) Inductio n Level 1 Intermediat e Level 2 Advance d Level 3 Specialist Level 4 E 17. Agency wide Provision of social care and support services E E E E 18. Partnership boards Strategy and services E E E D 19. Social worker Assessment Support E E E D D (E) if assessment 20. Senior manager Allocation of resources E E D 21. Care manager Placement and services E E D 22. Support worker Support in services E E E D D 23. Service manager Registered manager E E E E E 24. Befriender Informal befriending E E D 25. Community teams Support for individuals E E D 26. Mentor E E D D E 27. Personal assistant E E E D Home support 28. Administrator (e.g. contracts) 3. Criminal justice and related Autism awarene ss D 29. Agency wide Dept of justice and Home Office Administratio n of justice E E E E 30. Police force Victim support Crime prevention Investigation Prosecution E E D D 31. Senior police officers E D D 32. Police officers On street contact Victim support E D 33. Appropriate adult E E D 34. Custody sergeant Protection and support Victim support reception E E D 35. CPS Decisions on prosecution E D 36. Magistrates and judiciary E D E D 26 Agency Profession/job (Examples of) Inductio n Level 1 Intermediat e Level 2 E D Advance d Level 3 Specialist Level 4 E e.g. if CBT or group interventions Probation staff Pre trial and aftercare support E 38. Courts staff Conduct of the court E 39. Senior prison staff E D 40. Personal officers (prison) E E 41. Prison officers E D 42. Secure hospital staff Nursing and associated E E D 43. Prison / secure hospital therapists e.g. CBT Anger mnmt etc E E E D 44. Prison/ secure hospital healthcare staff E E D D 45. Prison / secure hospital Psycholog y E E E D 46. Prison/ Secure hospital social worker Prison / secure hospital vocational staff Forensic Psychiatri sts E E E D E D D E E E E E D 48. Statutory Inspectorate Autism awarene ss 37. 47. 4. Role (Examples of) In reach and aftercare Specialist diagnosis assessment and support 49. Police / secure hospital medical officer 50. Solicitors advocacy E D 51. Barristers advocacy E D 52. Hostel staff E E 53. Prison religious E D 54. Parole boards 55. 56. OFSTED CQC e.g. chaplain imam, priest D E E D D Inspectorate E E E E 27 Agency 5. Education 6. Benefits Employme nt, and vocational Profession/job (Examples of) Role (Examples of) Autism awarene ss Inductio n Level 1 Intermediat e Level 2 Advance d Level 3 57. Inspector Inspection E E E D 58. Continuing education Higher and continuing education and training E E D D 59. Senior staff and managem ent E D 60. Lecturer tutor E E D D 61. Counsellor mentoring E E E D E 62. Student welfare officer Student welfare E E D D D 63. Secondary education E E D D 64. Agency wide Teachers, teaching support staff, others involved in transition Benefits Employment and related services 65. Benefits agency staff Entitlement and adjudication on eligibility e.g. DLA etc E D E if assessor D E if assessor D 66. Job centre staff E D E (if assessor) D E (if assessor) 67. DEA E E D 68. Manager job centre E E D 69. Connexion s staff E E D 70. Employers of people with ASD Specialist emp. Agencies E D D Work for people with ASD E E E D E E D D Day service staff E D D D D 71. Day service staff 72. Vocational and occupation al E E 7. Emergency services 73. 74. Police Fire Service Ambulanc e Emergency response D 76. Advocates Citizen advocacy E E 77. Leisure services and retail D D 78. Financial institutions D 79. Social gp leader E 75. 8. MISC. Specialist Level 4 E 28 80. Volunteer coordinato r 81. Relevant politicians 82. Citizens advice staff 83. Samaritan s 84. Marriage Guidance Counsellor Elected members of LA e.g. relevant committees E E D D D D D Emergency counselling E D E D 29