SHELTER NETWORK JOB DESCRIPTION Title: Bridges/Follow-up/ Family Crossroads Case Manager Supervisor: Program Director Salary Range: $32-$39K Location: Family Crossroads 50 Hillcrest Daly City, CA 94014 Status: Full Time/ Non-Exempt Qualifications: Bachelor’s degree in social work or related field. Minimum two years experience in serving homeless families and/or individuals in crisis. Excellent interpersonal skills and ability to interact effectively with other agencies, and a familiarity with issues of substance abuse and domestic violence. Bilingual English/Spanish required. Understanding of the issues faced by low-income populations. Must be able to work in a face pace environment. Reliable transportation and valid driver’s license required. Responsibilities: The Case Manager assists Bridges clients and former residents of Shelter Network’s singles and family programs to maintain stable housing through homebased programs. The worker also provides case management to some in-house clients, helps with special events, and assists with administrative duties as needed. Duties: 1. Case Management: Provide case management services to families and individuals who have entered our long term Transitional Bridges Program (scattered sites) and those who have graduated from the transitional housing programs. Conduct home visits. Intakes, assessments, and weekly appointments to assist participants meet their goals. Provide information and referral as needed; crisis intervention. Assess needs, establish service contract specifying goals and tasks, provide information and referral, job development, housing search, life skills training, crisis intervention, and advocacy as needed. Keep case files up-to-date, thorough, and accurate. Provide case management services to 2-3 in-house clients with the goal of transitioning to permanent housing. 2. Program Development: Assist Program Director in planning and implementing house meetings, support groups, and special events. Participate in program development, both within the program and agency-wide. Develop and maintain strong community ties and help clients productively engage the community and maximize available resources. Maintain Bridges and Follow-up statistics and assist in preparing reports. 3. Job Development: Assess resident’s work readiness, make referrals, and provide job search skills training. Create and maintain job listings. Develop contacts with potential employers. Maintain professional relationships with referral agencies. 4. Meetings: Meet weekly with staff to coordinate delivery of services. Meet weekly with Program Director for supervision. Participate in meetings with other community agencies. Attend All Staff meetings and other meetings as requested. Fill other reasonable requests as made by supervisor, including assistance across program lines. 5. Other: Assist in maintaining a clean and safe environment. Other duties as assigned. Shelter Network is an equal opportunity employer.