MAKING A HOTEL RESERVATION
Tony: Good morning. Majestic Hotel, reservations. This is Tony speaking. How can I help you?
Sarah: Yes, hello. I’d like to reserve a room for me and my husband, please.
Tony: Certainly.
Sarah: Do you have a double room for next Thursday?
Tony: Just a moment, madam. Let me check.
Sarah: Oh, and we’d like one with a balcony facing the courtyard. Non-smoking, if possible.
Tony: That would be one of our business suites. They all have queen-sized beds.
Sarah:
That’s fine.
Tony: Yes, we have a room. How many nights will you be staying?
Sarah: Three. Thursday, Friday, and Saturday - January tenth through the twelfth.
Tony: Okay, we have a room available, non-smoking.
Sarah: Good. How much is it?
Tony: It’s 250 dollars per night, including breakfast.
Sarah: Ok. That’ll be fine. And could you reserve a table for us in the restaurant? You see, we’re arriving in the evening at about 7:30.
Tony: Of course. Would you like me to book a table for you at … say eight o’clock on
Thursday evening?
Sarah: Yes, please. Can we have a non-smoking table?
Tony: Certainly, madam. And your name please?
Sarah: Mrs. Sarah Johnson.
Tony: That’s S-a-r-a…?
Sarah: R-a-h. Johnson. J-o-h-n-s-o-n.
Tony: Okay, Sarah Johnson. And can I have a contact number?
Sarah: Yes. My mobile number is 045 6545 6484.
Tony: Uh huh.
Sarah: Can you say that back to me, please?
Tony: Sure. 045 6545 6484.
Sarah: That’s right.
Tony: Okay, so you’re booked for a queen-sized room from next Thursday January tenth to Sunday, January thirteenth.
Sarah: Actually, instead of the thirteenth, it should be the twelfth - Saturday.
Tony: Right. Sorry about that. Three nights. Thursday, January tenth to Saturday
January twelfth, checking out on Sunday, the thirteenth, is that right?
Sarah: Exactly.
Tony: Non-smoking, with a balcony, facing the courtyard.
Sarah: Perfect.
Tony: And I’ve reserved a table for you and your husband in the restaurant at 8:00.
Sarah: Great.
Tony: Will there be anything else Mrs. Johnson?
Sarah: No, that’s all.
Tony: Thank you for choosing The Majestic.
Sarah: Thanks. Bye.

BOOKING A TRAVEL TICKET
Travel Agent (TA): Hello, Jupiter Travel. Tom speaking. What can I do for you?
Marco: Hello there. I’d like to book two round trip tickets from London to Las Vegas.
TA: All right. And what dates were you planning on traveling?
Marco: Uh… I’d like get to Las Vegas on March 8. [typing…]
TA: And return on…
Marco: We’d like to leave the following Sunday - March 14.
TA: Okay. [typing…] Will that be first class, business, or economy?
Marco: Economy.
TA: Let’s see… there’s a United Airlines flight leaving London Heathrow at 10:30 AM on March 8…
Marco: Uh huh.
TA: …connecting in Los Angeles, and arriving in Las Vegas at 5:05 PM.
Marco: Mm hmm. You don’t have anything that gets in a little earlier do you?
TA: Actually, actually, most of them are like that - unless you want to connect in New
York, or maybe… Denver - but then it looks like you’re going to have a longer layover …
Marco: No, no. The flight to Los Angeles sounds fine.
TA: All right. [typing…]
Marco: How about the return?
TA: Let’s see… departing Las Vegas at 11:30 AM and arriving the next day London
Heathrow at 8:30 in the morning. How’s that?
Marco: That’ll be fine.
TA: Okay.
Marco: How much will it all come to?
TA: 725 pounds per person, including tax.
Marco: All right. Sounds good. How long can you hold it for me?
TA: You’ll need to make payment within twenty-four hours to guarantee this fare.
Marco: I see. Hmmm… That’s okay. I’ll just pay for it now.
TA: Okay. Any seating preferences?
Marco: Can you put one of us on an aisle, please?
TA: Yes, should be no problem. Okay. Now, I’ll just need your names and passport numbers please…
Marco: Okay, first me. Marco Rossi. [fade out] M-A-R-CO…
……………………………………….
TA: [fade in ] Okay, Mr. Rossi. Everything is confirmed. I’ll e-mail you your itinerary.
And these are e-tickets, so you can just pick them up when you get to the airport.
Marco: Great.
TA: If you have any questions, please call me any time.
Marco: Thanks, Tom.
TA: You’re welcome, and thank you for using Jupiter Travel.

ON BOARD ANNOUNCEMENT
: Hello everyone, this is the captain speaking, and I want to welcome you to
Flight 18 bound for Seattle.
Our flight time today is 2 hours and 14 minutes, and we will be flying at an average altitude of 29,000 feet. The local time in Seattle is a quarter to twelve (11:45), and the current weather is sunny, but there is a chance of rain later in the day. We will be arriving at Gate 13, and we will be announcing connecting flights on our approach to the Seattle airport.
On behalf of Sky Airlines and the crew, I want to wish you an enjoyable stay in the
Seattle area or at your final destination. Sit back and enjoy the flight.