ISSN 1470-1300 [4 issues per year] Inderscience Publishers, Geneva, Switzerland (http://www.inderscience.com) The International Journal of Internet and Enterprise Management is a double-blind referred, highly professional and authoritative source of information in the field of Internet and its applications in enterprise management. The Journal also publishes theories and practices that are useful to executives in managing enterprises. Objectives The Journal focuses on the emerging changes in enterprise management, its organisational structure, marketing strategies, and management methods, brought about by the Internet and information technology applications, and their implications on the associated processes, products, and services. Emphasis will also be on the related social, political and economic issues as well as emerging issues of interest to professionals and academics. Readership Professionals, policy-makers, academics, researchers, and managers in IT, business and commerce. Please visit http://www.icebnet.org/journals/ for subscription at introductory rate. Contents The journal publishes original and review papers, technical reports, case studies, conference reports, management reports, book reviews, notes, and commentaries. Contribution may be by submission or invitation, and suggestions for special issues and publications are welcome. Subject Coverage The coverage of IJIEM includes, but is not limited to, the following subjects: Business ethics Business excellence Business infrastructure management Capital markets and the virtual economy Collaborative commerce Customer relationship management Data mining and business intelligence Data quality improvement Decision support and group systems E-business integration Enterprise process management Enterprise reorganisation Enterprise resource planning Enterprise strategies Entrepreneurship and creativity Globalisation issues Human resources management Innovation and product development Innovative financing Internet and emerging technologies Internet economy Internet law and compliance Internet security and privacy issues Knowledge management Operations management Operations and strategy for E-commerce Optimisation models and the Web Process reengineering and redesign Service operations on the Web Service/product quality management Strategic planning and control Structure and organisation of the E-enterprise Supply chain management and E-logistics Total quality management Area Editors Prof. Dr. Detlef Schoder, WHU - Otto Beisheim Graduate School of Management, Germany. schoder@whu.edu Prof. Dr. Chwen Sheu, Kansas State University, USA. csheu@ksu.edu American Editor Prof. Dr. Ferenc Szidarovszky, University of Arizona, USA. szidar@sie.arizona.edu Asia Pacific Editor Prof. Dr. Kar Yan Tam, University of Science and Technology, Hong Kong. kytam@ust.hk Australian Editor Prof. Dr. Michael McGrath, Victoria University, Australia. Michael.McGrath@vu.edu.au European Editor Prof. Dr. Holger Luczak, Aachen University of Technology, Germany. h.luczak@iaw.rwth-aachen.de Japanese Editor Prof. Dr. Hiroshi Katayama, Waseda University, Japan. kata@kata.mgmt.waseda.ac.jp Editor-In-Chief Prof. Dr. Eldon Y. Li, Orfalea College of Business, California Polytechnic State University, USA. eli@cob.calpoly.edu Executive Editor Dr. Timon C. Du, The Chinese University of Hong Kong. timondu@baf.msmail.cuhk.edu.hk Editorial and Advisory Board Prof. Dr. Sang-Hyung Ahn, Seoul National University, Korea Dr. James S.K. Ang, National University of Singapore, Singapore Dr. William J. Bellows, The Boeing Company, USA Prof. Dr. Darl D. Bien, University of Denver, USA Prof. Dr. Hans Bjornsson, Stanford University, USA Dr. Terrence Brown, Stockholm School of Entrepreneurship, Sweden Dr. Thomas E. Callarman, Arizona State University, USA Prof. Dr. Houn-Gee Chen, National Tsing Hua University, Taiwan Dr. Waiman Cheung, The Chinese University of Hong Kong, Hong Kong Prof. Dr. Arnoud De Meyer, INSEAD France & Singapore Prof. Dr. Norma Harrision, Macquarie Graduate School of Management, Australia Prof. Dr. Armand Hatchuel, Ecole Mines des Paris, France Dr. Daniel Hjorth, Entrepreneurship and Small Business Research Institute, Sweden Dr. George Huang, The University of Hong Kong, Hong Kong Dr. Wayne Huang, Ohio University, USA Prof. Dr. F. Robert Jacobs, Indiana University, USA Ricardo Jardim-Goncalves, New University of Lisbon, Uninova, Portugal Dr. John D. Johnson, University of Mississippi, USA Prof. Dr. Robert Johnston, University of Warwick, UK Prof. Dr. Thomas W. Jones, University of Arkansas, USA Prof. Dr. Kee Young Kim, Yonsei University, Korea Dr. M. Kodama, Mobile Multimedia Division, NTT DoCoMo, Inc., Japan Prof. Dr. LeRoy J. Krajewski, University of Notre Dame, USA Prof. Dr. G. S. Kuo, National Chengchi University, Taiwan Prof. Dr. Hsiangchu Lai, National Sun Yat-Sen University, Taiwan Prof. Dr. Tien Sheng Lee, The Chinese University of Hong Kong, Hong Kong Prof. Dr. Jos Lemmink, Maastricht University, The Netherlands Prof. Dr. Keong Leong, University of Nevada at Las Vegas, USA Prof. Dr. Baoding Liu, Tsinghua University, China Prof. Dr. Stuart Madnick, Massachusetts Institute of Technology, USA Prof. Dr. Donald A. Marchand, IMD, Lausanne, Switzerland Prof. Dr. Veljko M. Milutinovic, University of Belgrade, Yugoslavia Dr. J. David Naumann, University of Minnesota, USA Andreas Neus, IBM Unternehmensberatung GmbH, Germany Prof. Dr. Miles G. Nicholls, Swinburne University of Technology, Australia Prof. Dr. Emilio Paolucci, Politecnico di Torino, Italy Prof. Dr. Henry Robben, Universiteit Nyenrode, The Netherlands Prof. Dr. Arie Segev, University of California at Berkeley, USA Prof. Dr. A. B. Shani, California Polytechnic State University, USA Prof. Dr. Linda G. Sprague, China Europe International Business School, China Prof. Dr. Lee S. Sproull, New York University, USA Dr. Chee Chuong Sum, National University of Singapore, Singapore Prof. Dr. Ming-Je Tang, National Taiwan University, Taiwan Prof. Dr. Anne S. Tsui, University of Science and Technology, Hong Kong Prof. Dr. Michael Vitale, Australian Graduate School of Management, Australia Prof. Dr. Qiwen Wang, Peking University, China Prof. Dr. J. Christopher Westland, University of Science and Technology, Hong Kong Prof. Dr. Andrew B. Whinston, University of Texas, Austin, USA Prof. Dr. D. Clay Whybark, University of North Carolina, USA Prof. Dr. Po-Lung Yu, National Chiao Tung University, Taiwan Dr. Xiande Zhao, The Chinese University of Hong Kong, Hong Kong Prof. Dr. Vladimir Zwass, Fairleigh Dickinson University, USA