Public Services Management Council
March 10, 2008
11AM
Room 409
Present: Kraig Binkowski, Jing-lim Chae, Mark Eisenberg, Ellen Hammond, Christopher Killheffer,
Suzanne Lovejoy, Danuta Nitecki, Jill Parchuk, Alan Solomon, Allen Townsend, Notetaker Maryetta
Russell
Absent: Carol Jones, Steve Jones, Diane Kaplan, Karen Kupiec
Guests: Ann Okerson, Associate University Librarian for Collections & International Programs and
Graziano Kratli, Intern & Collections Program Support
Danuta stated that Ann and Graziano will discuss the evolving concept of the International Reading Room
that will replace the Arts of the Book space currently off the SML nave. Prior to the meeting, Council
members were sent document pertaining to “Converting the Arts of the Book room into the Library as an
International Crossroads for the Campus”. On these documents, Ann highlighted the intersections
between public services and international programs. Graziano and Ann previewed their findings at LMC
but didn’t receive much feedback on this prospectus. They are most interested in hearing what the Public
Services Management Council thoughts are on the public services piece of the draft.
1. International Reading Room – Ann Okerson and Graziano Kratli
Ann began the discussion by stating that in January 2009, the Arts of the Book room will be
known as the Yale Library’s “International Room.” The room’s activities will emphasize Library and
University International collections, research, services, and activities. The content will comprise
international books, periodicals, maps, media, and electronic resources featuring Yale’s intellectual
contributions to the world. Active services, orientation and a “portal” to Library and campus resources
will be provided by an International Outreach Librarian who will work closely with others in the library
to make this space visible. The room and professional position both represent exciting naming
opportunities. Ann mentioned that there was lots of enthusiasm from Linda Lorimer about this
prospectus. She mentioned that the room will serve as an international conference center to host meetings
and conferences for 125 people. Ann mentioned that Graziano and Jane Edwards, Associate Dean for
International Affairs, developed a student survey and the results of the survey showed the need for an
international center. Ann stressed the need for money to redo this room and stated that Linda Lorimer
was working on trying to get money for this room. A rough estimate for installing new lights, paint,
furniture and electrical work is $200,000. Discussion followed. Alan asked what services we would send
people to this room for. Ann stated that international students could offer lectures on their trips abroad,
faculty and students would be able to get information about the services the Library offers, and general
questions about international studies. Graziano stated that as a result of the student focus groups, students
wanted a place where they can do projects and have access to other resources – how to access a computer,
and for a first time student or faculty member what it is like to travel abroad. Danuta stated that Graziano
might want to contact Barbara Rockenbach for instruction tools that might be used in this room. She also
stated that Barbara might have ideas on how to get visitors from other countries to understand the culture
of using the library. Danuta stated that other offices on campus might give staff hours. This could be
accomplished by coordinating an exhibit with other libraries. Jill likes the idea but felt there is a
duplication of services. Kraig mentioned that the British Arts Center has programs from Germany and
France which helps the Center find out more about specific collections. He asked if this room would be
limited to outsiders. Ann stated that a website would be created showing what services are provided in
this room. Danuta stated that they think about putting emphasis on why this room is unique to prevent
duplication of services, e.g. presentations on international culture. Suzanne suggested re-configuring their
services regarding special collections. Document Delivery writes letters of introduction – perhaps this
service can be done in this room. Chris stated that many international students come to the Privileges
office and perhaps this service could be offered in the International Room. Mark stated that the Law
Library does a lot with international students. Fellowships are granted, foreign films are shown, and
students visiting abroad come back to the Law Library and do presentations on what a Librarian does in
another country. Graziano and Ann thanked the Council for their thoughts and will report their findings
to the Council meeting at a future date.
2. Expiration of library privileges for undergraduate seniors – Christopher Killheffer
Chris mentioned that he will be sending out a YULIB message stating that the privileges
expiration date for undergraduate seniors has been changed from August 31 to May 31 beginning with
this year’s graduating class. The purpose of this change Chris said is to improve accountability for library
materials borrowed by graduated seniors. While the expiration date for senior has changed, the Library
has not changed its commitment to offer free summer privileges to graduating students. All
undergraduate senior swill receive an email explaining that their regular privileges will expire on May 31,
but that they are eligible for alumni privileges free of charge until the end of August. The credit card
requirement is a new accountability measure that is now being asked of all non-Yale library users
(including alumni) who apply for borrowing privileges.
Meeting adjourned at 12.