Job Description
POST DETAILS
Division/Department
Commissioned Services
Organisation
Canterbury City Council
Job title
Duty Officer
Part Time 20 hours
Reports to (job title)
Facilities Officer
Grade1
2
DBS Requirement
The Beaney and
Location Canterbury Heritage
Museum
Politically Restricted
Post
Standard: No 
Yes

No
Enhanced: No 
JOB PURPOSE
To ensure the continuous high quality presentation of the Beaney and other Museums and
Galleries for visitors and staff.
To support the Head of Operations in delivering high quality customer service, in managing safe
access/exit, and in the reduction of opportunity for and incidence of anti-social behaviour.
To operate building systems, liaise with maintenance contractors’ operatives, and have
responsibility for the safety and security of the building and its contents during the day and out of
hours.
PRINCIPAL ACCOUNTABILITIES

To ensure compliance with all relevant licensing requirements, Fire Authority
regulations and H&S legislation.

To ensure the safety, well being and comfort of all Users particularly in the context of
evacuations and other emergencies.
To ensure all public areas are clean, tidy, adequately heated and welcoming whilst the
premises are open to the public and to undertake cleaning duties.


To prepare spaces within museum buildings for use of visitors and to tidy after use.
This can include moving tables, restocking leaflets and other resources and cleaning as
required.
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
To manage posting of notices, posters, leaflets and banners in, around and outside the
buildings.

To monitor and track the use of the buildings and specific spaces to support evaluation
measures by other staff.

To prepare lighting for new exhibitions.

To aid in ensuring the security of collections, loans, spaces and customer possessions.

To support risk reduction measures including undertaking regular fire alarm tests,
extinguisher checks, and supporting child protection measures.

To act as fire warden and first-aider for the Beaney.

To perform checks of first aid kits and CCTV within all museums.

To identify any general building maintenance requirements in the building and to
monitor the work of contractors and staff undertaking remedial work to ensure that it is
carried out to a satisfactory standard.

To operate mechanical, electrical and computerised plant systems.

To perform regular environmental monitoring at each museum and gallery and to
operate and monitor data controllers and recorders for temperature and humidity and
for checking correct operation of the building plant.

To undertake pest monitoring.

To support everyday care and maintenance of the Beaney, including checking outside
spaces and carrying out any minor repairs or fittings replacements where necessary in
line with building manuals.

To collate and sort refuse and recycling materials and manage collection.

To respond to alarms and emergencies including outside building opening hours.

To perform key roles with other staff in service recovery and continuity, including
controlling disaster kits and resources.

To contact Visitor Services Officers to secure cover if sickness cover is required at
weekends.

To open and close museum buildings at required times, both for and outside of building
opening hours.

To operate systems across the day to enable museums and galleries to function safely
and to a high standard of presentation for both visitors and staff
Special Circumstances.

The Museum is a 7 day operation and regularly hosts events outside its core hours.
Flexibility to work on weekends, public holidays and before/after public hours on a
rostered basis is therefore required.

To be able to work across a seven day rota including bank holidays and occasional
evenings

Responsibility for public safety is central to this role. Applicants should be willing to
undergo an accredited training course for First Aid and other Health & Safety

To carry out other duties commensurate with the grade and skills of the post holder as
may be directed

The duties of the post are subject to review and in this respect the details contained are
provided as an aid to performance of the contract of employment.
REQUIRED ATTRIBUTES
Knowledge
Skills
Experience
Qualifications







Able to understand and demonstrate knowledge of
customer care principles, procedures and good practice.
Able to use ladders and work at height.
MS Office skills, including Word and Excel
Experience of working directly with members of the public
in a public building
Educated to GCSE level or equivalent
First aid certificate/ Health and Safety – willing to obtain if
not already holding this certificate.
Driving licence
JOB DIMENSIONS
Annual budgetary
amounts
Number of staff reporting
to the job holder
Any other relevant
statistics/information
The service comprises 5 museum buildings – three in Canterbury,
one in Herne Bay and one in Whitstable
NATURE OF CONTACTS
Direct, frequent contact with Head of Operations and Facilities
Officer.
Internal
External
Develops and maintains close working relationships with
colleagues to develop new income streams across the Museums
and Galleries team.
Visitors to Canterbury Museums and Galleries, contractors and
service engineers.
WORKING ENVIRONMENT
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ORGANISATION CHART
Attached.
JOB DESCRIPTION SIGN-OFF
Completed by
Reviewed/Agreed by
Budget Reviewed/Agreed
by
Job Holder
Reviewed/Agreed by
Joanna Jones
Director of Museums and Galleries
David Ford
Head of Commissioning
2nd March 2014
3rd March 2014