Job Description
POST DETAILS
Division/Department
Commissioned Services/Museums and Galleries
Organisation
Canterbury City Council
Job title
Learning Officer
Reports to (job title)
Head of Programmes and Collections
Grade1
6
DBS Requirement
Canterbury Heritage
Museum
Location
Politically Restricted Post
Standard: Yes  No
Yes
No 
Enhanced: Yes No 
JOB PURPOSE
To deliver an innovative and high quality schools, lifelong learning and events programme to
support Canterbury Museums and Galleries’ strategic objectives, which supports the Council’s
Corporate Plan
To deliver the schools programme to support the National Curriculum, increase income and to
meet Canterbury Museums and Galleries’ strategic objectives.
PRINCIPAL ACCOUNTABILITIES

To deliver the lifelong learning and events programme, to increase access to and
understanding of collections and exhibitions and to increase income.

To train Visitor Services Officers, Creative Facilitators, Learning volunteers in the
delivery of the learning programme.

To support the work of the Director of Museums and Galleries and the Head of
Programming and Collections, supporting the delivery of the Learning Strategy and the
achievement of Canterbury Museums and Galleries’ strategic objectives.

To deliver the Arts Award programme, supporting children and young people to achieve
this nationally accredited qualification.

To input information for the maintenance of the SE Schools Database for Museums.

To manage the learning volunteers and casual Learning Assistants
1
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
To implement the evaluation programme for the learning and events programme.

To contribute to funding applications related to the learning programme.

To work in partnership with local organisations, including schools, universities,
businesses and heritage and arts organisations.

To take school group bookings.

To deliver the learning offer for foreign language students, increasing footfall and
income.

To prepare proposals and evaluation for consideration by the Programming Group.

To work closely with the other members of the Programming and Collections team to
develop integrated programmes which combine learning, exhibitions and community
engagement.

To support the Head of Operations and Head of Marketing and Visitor Experience to
ensure effective communication and collaboration, ensuring that any Facilities and
Visitor Service staffing requirements are requested well in advance of events and
activities.

To support the Marketing and Audience Development team to regularly provide them
with information about the learning programme for print, website and social media
marketing.

To order learning materials.

To maintain, restock and replenish handling collections.

To prepare learning materials, both print and digital, to widen access to collections and
programmes.

To carry out other duties commensurate with the grade and skills of the post holder as
may be directed

The duties of the post are subject to review and in this respect the details contained are
provided as an aid to performance of the contract of employment
REQUIRED ATTRIBUTES
Knowledge

Knowledge of the National Curriculum and Arts Award.




Organisational and planning skills
Good communication skills, both verbal and written.
Creative thinker
Ability to work with children and young people,
demonstrating an empathy with them.
IT skills, including Microsoft office.
Ability to work collaboratively and in partnership with
colleagues and external organizations, building
relationships to further strategic objectives.
Skills



Experience
Qualifications




Experience of delivering learning programmes, preferably
within a museum and/ or gallery to suit different learning
styles.
Experience of partnership working.
Experience of managing budgets
Experience of managing casual staff and volunteers
5 GCSEs level C or above, two to be Maths & English
JOB DIMENSIONS
Annual budgetary
amounts
Number of staff reporting
to the job holder
Any other relevant
statistics/information
Direct £15,000
Indirect £
Direct: Up to 15 volunteers
The service comprises 3 museum buildings – Canterbury Roman
Museum, Canterbury heritage museum and The Beaney, House of
Art & Knowledge,
NATURE OF CONTACTS
Contact on a daily/weekly basis via email, telephone, letter and
face to face with Head of Programming and Collections and Head
of Marketing and Visitor Experience to obtain information and give
advice on all matters relating to the Learning Offer
Internal
Develop and maintain close working relationships with colleagues
across the Museums and Galleries team on a daily basis via face
to face, telephone, letter and email contact to give advice/obtain
information on all matters relating to the learning offer.
Develop and maintain close working relationships with colleagues
across Canterbury City Council departments including The
Marlowe Theatre and Finance department on a monthly basis via
face to face, telephone and email contact to give advice/obtain
information on all matters relating to the learning offer
External
Contact as and when needed via face to face meetings, email,
letter and telephone to schools, universities, colleges, community
and cultural and heritage organisations across Canterbury District
and regionally to obtain and offer information on all matters
relating to the learning offer
WORKING ENVIRONMENT
The Museum is a 7 day operation and regularly hosts events outside its core hours. Flexibility
to work on weekends, public holidays and before/after public hour is therefore required.
ORGANISATION CHART
.
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Organisation chart attached.
JOB DESCRIPTION SIGN-OFF
Completed by
Reviewed/Agreed by
Budget Reviewed/Agreed
by
Job Holder
Reviewed/Agreed by
Joanna Jones
Director of Museums and Galleries
13th Feb 2014
David Ford
Head of Commissioning
3rd March 2014
Nicci Mills
Senior Accountant
3rd March 2014
Job Title
Date
Corporate Statements
1
To comply with legislation, council policies and procedures including:




Safeguarding and promoting the welfare of children policy together with the
DBS Code of Practice;
equal opportunities policy for employment and delivery of the service
including implementation and monitoring;
the Health and Safety Policy;
the Data Protection Act, Freedom of Information Act, ICT and data security
and usage policies
2
To comply with the values and behaviours of the council.
3
To promote the highest standards in public life.
4
To ensure our customers are valued by taking into account their views and needs in
all that we do.
5
To contribute to the development and achievement of relevant corporate and
service objectives by suggesting ideas for service improvements.
6
To communicate openly and honestly with colleagues, members and customers.
7
To undergo any training necessary to be able to fulfil the requirements of the job.
8
To carry out other duties commensurate with the grade and skills of the post holder
as directed and as may be required from time to time.
10
The duties of the post are subject to regular review and the details contained are a
guide to the required performance of the contract of employment.
Museums & Galleries
Organisational Chart
Appendix 1
Admin &
Finance
Officer
Director of Museums
& Galleries
Deputy Director
Head of Marketing &
Visitor Experience
Head of Operations
Facilities
Officer
Duty
Officers
Senior
Commercial
Services
Officer
Café
& Retail
Assistants
Marketing &
Audience
Development
Officer
Visitor
Experience
Manager
Head of Programming &
Collections
Collections
Manager
Visitor
Services
Officers
& fixed term
& Casual
VSOs
Learning
Officer
Galleries
Officer
Freelance
exhibition
support
Programming
&
Engagement
Manager
Freelance
technical
Support
Freelance
Creative
Facilitators,
Learning
volunteers &
casual
learning
Assistants
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