Form AP2
APPLICATION FOR EMPLOYMENT
PRIVATE AND CONFIDENTIAL
Return this form to:
Rita Burke
HR Manager
Roy Castle Lung Cancer Foundation
4-6 Enterprise Way, Wavertree Technology Park
Liverpool L13 1FB
POSITION APPLIED FOR:
Surname:
Forename(s):
Title:
Address
Post Code:
Day Time Contact
Number:
National Insurance Number:
Current driving licence? Yes/No
Groups:
Expiry Date:
Evening Contact
Number:
Details of
Endorsements:
Do you have the right to take up employment in the UK?
Yes/No
If you do not have the right to take up employment in the UK, would you wish us
Yes / No
to assist you in applying for the right to work?
EDUCATION HISTORY
Schools
Qualifications gained
Colleges / Universities
Qualifications gained
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Form AP2
Other training
OTHER EMPLOYMENT
Please note any other employment you would continue with if you were to be successful in
obtaining this position.
EMPLOYMENT HISTORY
(please complete in full and use a separate sheet if necessary)
From-To
Name and address of Job title and
employer
duties
Start/Finish
Salary
Reason for
Leaving
Notice required in current post:
The Roy Castle Lung Cancer Foundation
Form AP2
Do you have any other training, qualifications or skills relevant to the post?
Please give details, of, and provide an explanation for, any time when you were not either
working or in full-time education?
Have you made a previous application to the Company? If so, when was this and what was
the outcome?
If you are disabled, please give details of any special arrangements you would require to
attend interview.
The Roy Castle Lung Cancer Foundation
Form AP2
REFERENCES
Please give details of two referees, one of whom should be your current or most recent
employer or, if this is an application for your first job, your school teacher or higher or
further education lecturer. The other should not be a relative or contemporary.
1.
2.
LEISURE
Please note here your leisure interests, sports and hobbies, other pastimes etc.
GENERAL COMMENTS
Please use this space to say why you are interested in the post for which you have applied
and provide any other information that may assist you application.
The Roy Castle Lung Cancer Foundation
Form AP2
DECLARATION
(please read this carefully before signing)
1. I declare that the information I have given on this form is, to the best of my knowledge,
true and complete. I understand that if it is subsequently discovered any statement is
false or misleading, or that I have withheld relevant information, my application may be
disqualified or, if I have already been appointed, I may be dismissed. I hereby give my
consent to the Company processing the data supplied on this application form for the
purpose of recruitment and selection.
2. I agree that should I be successful in this application. I will, if required, apply to the
Disclosure and Barring Service (DBS)/ Disclosure Scotland for a basic disclosure. I
understand that should I fail to do so, or should the disclosure not be to the satisfaction
of the company any offer of employment may be withdrawn or my employment
terminated.
Signed:
Date:
The Roy Castle Lung Cancer Foundation
Form AP2
Job Description
This is a key post within our developing services team. The post holder will work as part of
the Information & Support service and be the lead person for the: development of our
helpline, on line forum, support groups and support for people affected by lung cancer. You
will work closely with colleagues in our information team and directly manage our part time
Involvement Officer and sessional nurses. The role is dynamic and varied, requiring good
organisational skills.
The post holder will be required to work in collaboration with a range of teams and external
agencies. You will be part of the Information & Support team in Glasgow, but the post will
involve regular travel across the UK.
Title: Support Services Manager
Responsible To:
Director of Information & Support
Salary:
£25,047-£33,227 dep. on exp.
Hours:
34 hours per week
Location:
Glasgow Office, city centre
Line manager:
Director of Information & Support
Overall Objectives
To provide high quality support through telephone contact with helpline callers
To monitor and respond to activity on our online forum, cultivating this as a source of
virtual support
To act as the primary contact with the networks of Lung Cancer Nurses and other relevant
professionals to identity and respond to patient support issues
To work with the Director of Information & Support and the Clinical Director to identify
and address policy issues on patient experience and treatment
To develop our network of 50 support groups, linking with facilitators, providing written and
face to face contact
To assist the Senior Administrator in responding to contacts via our Patient Grant
programme
To line manage the Involvement Officer, supporting face to face contact with patients and
carers to develop engagement and feedback
To support the Involvement Officer in identifying patients and carers to act as “Voices” on
behalf of the charity
To develop the profile and quality of our support services throughout the UK
To provide submissions in response to patient consultation around new medicines,
treatments and awareness campaigns
To work with colleagues in the Information & Support team to identify ways to reach people
affected by lung cancer
To assist the Involvement Officer in co-ordinating and delivering face to face meetings with
groups of patients/ carers
To promote the Foundations services through external relationships, partnerships and by
providing evidence of impact.
Key Responsibilities
Development and delivery of our helpline and online support service, training and supporting
new staff
Maintain regular communication with support groups; arranging visits as appropriate
The Roy Castle Lung Cancer Foundation
Form AP2
Co-ordinate delivery and development of education and training to Nurses and other Health
Care professionals, including facilitator training
Co-ordinate and co-facilitate meetings and patient focused events
Work with staff across the charity to respond to the needs of those affected by lung cancer
Producing, monitoring and analysing data on service uptake, including monthly and quarterly
reporting
Expand our new media support services (forum and on line content)
Gather evidence and submit feedback on treatment developments (for SMC and NICE)
Identify current issues in lung cancer treatment and feed into policy development
Identify potential sponsors/ funders for service with support from Director/ Fundraising
team
Encourage a culture of user engagement that supports the charity’s mission
Person Specification
Key Qualifications, Skills and Abilities
Experienced oncology/ thoracic specialist nurse
Ability to offer person centred support to vulnerable people
Proven skills in managing and supporting a team
Ability to manage strategy and work plan
Skills in monitoring and evaluating service activity
Ability to co-operate with colleagues to engage them in shared areas of work
Ability to manage a budget and maintain accurate records of expenditure
Experience/ confidence in presenting formally or in meeting scenarios and representing the
charity through a range of media
Key Technical Knowledge and Experience
Experience of supporting clients and cultivating professional relationships
Awareness of good practice in confidentiality
Knowledge of current treatment for lung cancer and impact on patient experience
Experience of delivering training/ information to groups
Understanding of NHS structures in the UK and issues affecting cancer services
Experience of working with people who have long term health conditions and/ or cancer
Knowledge of setting up and managing services in a health or social care setting
Experience of partnership working with statutory or voluntary organisations
Confidence in using a range of Microsoft Office packages including word, excel, power point
as well as propriety data bases
Experience of representing an organisation in professional external groups
Knowledge of involvement strategies and models and how these can be implemented in the
charity environment
Personal Qualities
Willingness and ability to be responsible and accountable for support services
Ability to identify and respond to opportunities for service development
Ability to work well with people from a range of backgrounds with varying personal and
professional skills and aspirations
Experience and/or interest in research/ evidence gathering as part of service design
Flexible and approachable
Ability to motivate and mentor others
Excellent communication skills
Ability to plan, implement and monitor workload
The Roy Castle Lung Cancer Foundation
Empathetic and non-judgemental approach towards those affected by lung cancer
Form AP2
About the team
The Information & Support team is based in Glasgow and offers a range of services to people
affected by lung cancer across the UK. The team works closely with our Smoking Cessation,
Research, Finance & Retail, Fundraising and Marketing teams based in Liverpool.
Our main activities include: distributing information designed to help people with lung
cancer; running a helpline and online forum; supporting 50 support groups across the UK;
running training and events for Support Group facilitators and for people affected by lung
cancer.
Team Structure
The Roy Castle Lung Cancer Foundation