BCIS 1305 BUSINESS COMPUTER APPLICATIONS
Homework 9
Part I
True/False
1.
An IT infrastructure includes the hardware, software, and telecommunications
equipment that, when combined, provide the underlying foundation to support
the organization's goals.
a) True
2.
IT infrastructure is an easy term to define because it means the same thing
to all organizations.
a) True
3.
b) False
Flexibility is how well your system can adapt to increased demands.
a) True
9.
b) False
The IT infrastructure includes hardware but not software.
a) True
8.
b) False
The IT infrastructure once defined is usually sufficient for a number of
years.
a) True
7.
b) False
A collocation facility provides rented offsite data storage and recovery
solution to IT companies.
a) True
6.
b) False
A hot site is a separate facility that does not have any computer equipment
but is a place where the employees can move after the disaster.
a) True
5.
b) False
The disaster recovery cost curve charts (1) the cost to your organization of
the unavailability of information and technology and (2) the cost to your
organization of recovering from a disaster over time.
a) True
4.
b) False
b) False
Accessibility determines when your IT system will be available for users to
access.
a) True
b) False
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10.
ERP systems provide integration among operations, sales, human resources,
and financial areas.
a) True
11.
ERP does not help with inventory management.
a) True
12.
b) False
An n-tier infrastructure starts with the 2-tier basic model adding
applications as needed.
a) True
19.
b) False
A 3-tier infrastructure is the most common approach for Web applications.
a) True
18.
b) False
The IT infrastructure deals with details of hardware and software
requirements.
a) True
17.
b) False
The IT architecture is the implementation of the IT infrastructure.
a) True
16.
b) False
The IT architecture is the blueprint for translating a business strategy
into a plan.
a) True
15.
b) False
A disaster recovery plan should consider the location of the backup
information.
a) True
14.
b) False
One of the advantages of using an ERP system is that each department can
control its own database.
a) True
13.
b) False
b) False
In a tiered infrastructure each layer duplicates another layer for
backup and recovery.
a) True
b) False
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20.
Benchmarking is used to improve an IT system performance.
a) True
b) False
Part II
Multiple Choice
21.
What type of technology would allow a customer in a SOA environment to
connect to any communications channel (e.g., fax or Web) in an organization?
a)
b)
c)
d)
22.
According to the SOA philosophy, what is the most important organizational
resource?
a)
b)
c)
d)
23.
Database
Internet
Plug-and-play
Telecommunication relay
Data warehouses
Computer applications
Information
People
Should your telecommunications platform enable you to access a network
either wired or wirelessly?
a)
b)
c)
d)
It should depend on the application being used
It should depend on the level of security needed
No, the organization should set policy
Yes
24. What does the "IT structure beneath a structure" include?
a)
b)
c)
d)
25.
What was the real significance of first-generation ERP systems?
a)
b)
c)
d)
26.
Hardware, software, and information
Hardware and software
Software and information
Networking systems and data warehouses
Speed
Access to data
Greater accuracy with scheduling orders
Reducing the need for supplies from vendors
Which of the following is not a primary goal of an ERP system within a
service-oriented architecture?
a)
b)
c)
d)
Provide interoperability between different vendors of ERP systems
Open communications and access points to customers
Conceal the IT infrastructure that supports ERP systems
Provide interoperability between ERP systems within your organization
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27.
The ERP market has been growing at a rate of at least 30% per year. Why?
a)
b)
c)
d)
28.
What is the fundamental underlying infrastructure for any IT environment?
a)
b)
c)
d)
29.
Distributed
Client/server
Decentralized
Tiered
If your task was to determine if your clothing store demonstrated
effectiveness, which of the following activities would you measure?
a)
b)
c)
d)
32.
Centralized
Distributed
Client/server
Decentralized
If you were working in an environment where each IT system was partitioned
into layers and each layer performed a specific function, what type of
infrastructure would you be using?
a)
b)
c)
d)
31.
Databases
Software
Networks
Hardware
What type of IT infrastructure involves little or no sharing of IT and other
computing resources?
a)
b)
c)
d)
30.
Advances in technology
Advances in DBMS
The development of BI
Globalization
The
The
The
The
level of traffic coming into your store
time it takes to process customer's purchases
number of mistakes made by employees working the cash register
number and amount of purchases made by customers who visit the store
If your task was to determine if your clothing store demonstrated
efficiency, which of the following activities would you measure?
a) The number of
inventory
b) The number of
correctly
c) The number of
d) Each of these
times a customer wants a particular item that is not in
times a salesperson can not answer customer questions
customers who visit your store
activities measure efficiency
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33.
Which infrastructure-centric metric measures the average time to respond to
a user-generated event or request?
a)
b)
c)
d)
34.
If you were to determine the number of people who bought some item from your
Web site and compare this to the number of visitors, what metric would you
measure?
a)
b)
c)
d)
35.
Abandon rate
Lost calls
Missed rate
Failure to answer rate (FAR)
What type of metric is commonly used in the financial environments?
a)
b)
c)
d)
38.
Conversion rate
Click-through
Ad exposures
Cost-per-thousand
Which call center metric determines the percentage of callers who hang up
while waiting for their call to be answered?
a)
b)
c)
d)
37.
Hits
CPM
Buyer ratio
Conversion rate
If you were to determine the number of visitors to your Web site who clicked
on an advertisement you placed on your page, what metric would you measure?
a)
b)
c)
d)
36.
Response time
Accuracy
Critical success factor
Scalability
CRM metrics
SCM metrics
Capital analysis financial models
Accounting and economic metrics
What type of analysis considers each threat and builds a worst-case scenario
for each?
a)
b)
c)
d)
Impact scenario analysis
Threat analysis
Impact analysis
Requirements recovery analysis
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39.
In what phase of business continuity planning, would you create a disaster
recovery plan?
a)
b)
c)
d)
40.
Design
Analysis
Requirements
Implementation
Can you test a disaster recovery solution before it is implemented?
a) No, you can never test a solution before it is executed
b) You can test the pierce that belongs to the information systems solution
c) You can test the information systems solution and drills established for
employees
d) Yes, you should test the solution and evaluate the IT system
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