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POSITION DESCRIPTION
Title:
Residential Aide
Prepared date: October 2013
Program:
Safe Havens Veteran
Reports to:
House Manager
FLSA Status: Nonexempt
General Description: The Residential Aide will help to staff a new MCCH program funded by the
Department of Veterans Affairs (VA) to provide low-barrier Safe Havens emergency housing for homeless
Veterans with severe and persistent mental illness or co-occurring substance disorders. The Residential Aide
will monitor the overall conduct and behavior of the clients in the facilities. This individual will also assist in
meeting the basic needs of the clients.
Essential Duties and Responsibilities:
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Ensures that clients are safe and secure from internal and external elements.
Ensures that clients have all their basic supplies and needs such as toiletries, laundry detergent,
including replenishing and stocking supplies.
Monitors and provides feedback of housekeeping chores to residents and assists in maintaining
cleanliness and safety of the house.
Records nightly census.
Maintains log notes that should document all important and relevant incidences and briefs next staff at
shift change.
Provides a “listening” ear for clients and facilitates conflict resolution.
Monitors the conduct and behavior of clients, reporting any unusual circumstances and creates incident
reports for Case Manager or House Manager.
Conducts room checks and assigns/assists residents with minor tasks such as laundry.
Provides emergency intervention in response to hostile situations and crises and follows protocol to
address emergencies to include contacting the Case Manager, Program Director and/or calling 911
when applicable.
Monitors medication of clients.
Completes food preparation with clients in the life skills kitchen.
Replenishes office supplies and forms as needed.
Evaluates and addresses minor household maintenance repairs and tasks.
Maintains a clean staff working environment.
Serves as the primary contact person for the house during shift.
Participates in regular staff meetings and organization’s staff retreat.
Required Knowledge, Skills, and Abilities:
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High school graduate or GED.
Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to
educational and work experience.
Ability to write routine reports and documents.
Ability to solve problems, negotiate and deal with a variety of concrete variables.
Knowledge and experience in administering CPR and minor first aid.
Ability to establish and maintain positive working relationships.
To apply please send your resume and cover letter to jobs@mcch.net
(Please type the Position Title in the subject of the email).