JOB DESCRIPTION
SHOP MANAGER
REPORTING RELATIONSHIPS
The Shop Manager reports to the Cathedral Enterprises Ltd General Manager and is responsible for the
Assistant Shop Manager, Shop Supervisor, Senior Sales Assistants and Sales Assistants.
PURPOSE
To promote the Ministry of Welcome by providing excellent service to all customers and visitors and ensure the
profitable operation of the shops by assisting in their general running and by organising, training and
supervising the sales staff.
PRINCIPAL TASKS
To provide excellent customer service by: Acting as a good example for staff showing excellent customer service at all times.
 Being able to answer questions about the Cathedral, the Services and its surroundings.
 Having a sound knowledge of all the stock, to assist customers and staff.
 Maintaining the visual effectiveness and cleanliness of the shop, displays and windows.
 Maintaining the correct merchandise levels in the shop in conjunction with the Merchandise Manager
and stockroom staff.
 Being observant and assisting staff when necessary.
 Liaising with other departments to ensure the shop plays its correct role in the ‘welcome’ of the
Cathedral.
To recruit, organise, train and supervise the staff by: Recruiting shop staff when necessary in conjunction with the General Manager and the Human
Resources department.
 Interviewing and selecting candidates in a professional way.
 Carrying out agreed Induction Training.
 Monitoring staff through their probationary period, and thereafter as needed.
 Organising monthly staffing rotas and operating a daily lunch and breaks rota to ensure all shop
locations are adequately staffed.
 Assigning daily duties and tasks for staff and ensuring they are completed successfully.
 Administrating staff holidays and absences and monitoring staff attendance.
 Compiling monthly wage returns for CEL staff.
 Being responsible for the standards of smartness of staff and their appearance in uniform.
 Dealing with staff disciplinary, capability and personnel matters, liaising with the General Manager CEL
when necessary.
 Carrying out annual appraisals for the sales staff, identifying training needs and conducting staff training
when necessary.
 Ensuring staff are aware of fire and health & safety policies and follow correct procedures.
To assist in the running of the company by: Achieving the monthly sales target.
 Ensuring the shop is opened and closed securely.
 Maintaining change levels, carrying out refunds and reconciling the tills at the days end.
 Being responsible for Health and Safety and Fire Safety matters in the shop, including risk assessments
and reviews.
 Keeping abreast of industry issues and developments.
 Organising the staffing and operation of the seasonal catering kiosk
 Liaising with other Cathedral departments regarding issuing affecting the shop including shop security,
CCTV and associated data protection matters.
 Attend trade fairs in the UK when required for periods not normally exceeding 3 days duration
Cathedral Enterprises Ltd – Shop Manager
October 2012
HOURS
Approximately 37.50 hours per week normally 09.00hrs to 17.30hrs, Monday to Saturday. The position holder
should be flexible in their approach to hours worked as these will be dictated by operational needs.
SALARY AND BENEFITS
Salary
Pension
Life Assurance
Holiday
£ 18,000 to £22,000 per annum depending upon qualifications and experience.
Cathedral Enterprises Ltd contribute 7½% of salary into a Stakeholder Pension Scheme
Staff in the pension scheme are insured against death in service 3 x annual salary.
Based upon the hours stated above, the annual entitlement is 25 days (187.50 hours) plus
8 public holidays (60.00 hours) and 2 Dean and Chapter Days (15.00 hours).
PRE EMPLOYMENT REQUIREMENTS
A satisfactory disclosure from the Criminal Records Bureau will be required upon employment. This position is
exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue of the
Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. The grounds on which it is exempt are that in
the normal course of your duties you will have access to persons under the age of 18, and that your normal
duties will be carried out wholly or partly on the same premises where the provision of training to persons under
18 takes place. Applicants are therefore not entitled to withhold information about convictions which for other
purposes are “spent”. The CRB Code of Practice is available on request, alternatively you can obtain it from
the CRB website www.direct.gov.uk/crb
Updated October 2012
This job description is provided to assist the post holder to know their principal duties. It may be amended from
time to time in consultation with you, by, or on behalf of, the Head of the Department, without change to the
level of responsibility appropriate to the grading of the post.
Cathedral Enterprises Ltd – Shop Manager
October 2012
PERSONAL SPECIFICATION
The personal specification below indicates the qualifications, experience, knowledge and skills required to
undertake the role effectively.
Essential
Desirable
Professional qualifications:
None required
Academic qualifications:
Qualified to at least A level Grade C in Maths and
English or equivalent

Experience:
At least three years retail management experience

Good people management skills

Cash procedures management

Competent in the use of computer systems.

Knowledge:
Understanding of and sympathy with the aims and
purposes of the Cathedral, its mission and ministry.

EPOS and EPOS operating systems

Health and Safety

Knowledge of local area

Memberships:
None required
Personal attributes:
Able to work independently

Well presented & organised

Good communication and people skills

Able to work flexible and extended hours when
necessary

Cathedral Enterprises Ltd – Shop Manager
October 2012