Xe Thao
1419 26th Ave
Minneapolis, Minnesota 55411
E-mail: xthao@leefnet.com
Cell Phone: (612) 702-3204
Objective
Seeking for a position within Networking Engineering Field that will fully utilize my networking, routing, switching
knowledge
Career Summary
Equipment:
 Cisco routers: 2600, 2611XM, 3660, 3825, 1841, 6506, and 7060
 Cisco switches: 2948G-L 3,3560,3550,3524, 3750 and 2950
Network protocols:
 TCP/IP, RIP, RIPv2, EIGRP, OSPF, BGP, MPLS, E over MPLS, Dot1q, Dot1q-tunnel
LAN Topologies:
 Ethernet, Fast Ethernet and Gigabit
WAN Topologies:
 HDLC, HRSP, Frame-relay, PPP, STP, Stacking Switches, DSL and Cable
Operating Systems:
 Window 2000, XP, and 7
 Window Installation on Upgrading, Backup and Restore
 Laptop and Desktop Troubleshooting
Software skills:
 Microsoft: Word, Excel, Power Point, Outlook, Publisher, and Visio
 Putty, GNS3, and Cisco Packet Tracer
 Cisco VPN
 Virtual Box
 Budget Management System (BMS)
 Career Link ( Job and Internship search link)
 MNSCU ISRS: Registration, Admission, Financial Aid, Career Services and Accounting
 Novell Group Wise
 Novell Messenger
 WebNow Images
 Web Content Manager Management for Counseling and Career Services (website update, Html, link
other websites)
Certification
Cisco Certified network Associate (CCNA)
September 26, 2011
Education
Metropolitan State University, Saint Paul, Minnesota
B.S., Human Resource Management
May 1, 2009
WORK EXPERIENCE
LeefNet Corporation, Brooklyn Park, Minnesota
Networking Engineer/Specialist
January 2010 – Current
 Configured the routing protocols; such as RIP, RIPv2, EIGRP, OSPF, BGP MPLS, E over MPLS, Dot1q, Dot1qtunnel
 NAT, VTP, VLAN, Spanning Tree, Standard and Extended Access-List
 Worked with Cisco router and catalyst switch
 Subnetting IPv4 address, CIDR, and VLSM
 Cabling and testing client scenarios, stacking switches
 Troubleshooting configuration on routing protocols
 Draw and visualize routing protocols blueprint before configure
 Performed installation, upgrades and downgrades on existing routers, switches, and computers
Counseling and Career Services, Metropolitan State University, Saint Paul, Minnesota
Front Desk Support Staff
Feb-2010 – June 2010
 Provide great customer service, receptionist and administrative support for Counseling and Career Services
 Manage the front desk and office by taking all inbound and making outbound calls, handling paperwork: reserve
meeting and workshop rooms, complete work orders, and purchasing office supplies and supervising two student
workers
 Work closely with the director of counseling and career counselor on updates and improvements for the
department
 Manage all staff and counselors’ appointment schedules
 Track budget for Career Services, Counseling and Graduate Follow-Up cost centers
 Help students and alumni utilize services more, by introducing resume, job search strategies workshop, Career
Link, career counseling, and job fair
 Coordinate graduate follow-up project through outbound survey calls to hundreds of recent graduates
 Power User of ISRS system for graduate follow-up data entry, transcript printing, cost center budget reports and
address status checks
 Collaborate with employers on career fairs for Metropolitan State alumni and students
 Approve employers’ job postings and new students and alumni registrations in on-line Career Link system
 Maintain strong confidentiality especially on the counseling services side
Gateway Student Services Center, Metropolitan State University, Saint Paul, Minnesota
Gateway Student Services Center Lead Student Worker
May 2006 – May 2009
Admissions Office
 Answered inbound and outbound calls and walk-in students’ requests for information about undergraduate and
graduate admission requirements
 Entered pertinent information into ISRS about prospective and current students, such as application process,
inquiry and non- degree seeking forms
 Explained admissions process to students on online, readmit and paper application and the importance of all
transcripts needed
 Scheduled and checked in admission counselor appointments using Group Wise Calendar
 Rescheduled appointments when admissions counselors called in sick

Important roles in the admission division was status check, identify duplicate records, and troubleshoot with
resolution for prospective and current for students
Records and Registration Office
 Provided fundamental support for records and registration office on data entry; address changes, immunization,
demographic, resets pin (E-Services and NetDirect), course registration
 Pointed out important information to students on name change, transcript request, verification, residency issues,
intent to graduate, grades, add and drop deadlines, orientation and overrides and explanation of holds
 Obtained information on registration appeal progress
 New Student Orientation: assisted student on registration and holds questions, guide students through
Financial Aid Office
 Collaborated with the Financial Aid Office on inbound calls and providing general information on FAFSA to
students
 Guided students with information on how update FAFSA their for fall, spring and summer
 Provided on school code information, disbursement date, and grants and scholarship
 Verified if student eligible for disbursement fund
Financial Management Office
 Monitor the daily account activity screen on: payment, application fee, direct deposit, tuition and fee, and
disbursement amount
 E-mailed students with information on financial management holds
 Printed out cost center reports
Other credentials
Summer volunteer project: Spencer Thao, Minneapolis and Saint Paul Farmer’s Market,
May 2000 – July 2011
 Multi-tasks operating market sales and organize different markets’ locations; Minneapolis, St. Paul and
Shoreview
 Manage all membership’s documents and purchasing orders
 Organize vegetables for donation (The Golden Harvest Organization) every Sunday
 Work independently and in teams
 Goal setting on producing supply
 Take in special orders for wedding and events
 Planted multiple variety of plants in large field
 Bedded flowers and vegetables plants in the greenhouse
 Cut and arrange fresh flowers and pick fresh vegetables for the farmers’ market
References available upon request