For large print version please ask at reception.
(ver: 5 09/09)
WELCOME
We’re really pleased you’ve chosen to live with us and we hope you’ll be happy in your new home.
On the following pages you’ll find almost everything you need to know about living in Broadcasting
Tower.
Your safety and comfort are our primary concern, so we will need to visit a few times a year to carry
out inspections, maintenance, safety checks and see how you’re looking after the property.
Please read the Essential First Steps now, it tells you what to do when you move in, and keep this
guide handy – you’ll need it again.
Welcome, and have a great time.
Bag it and bin it!
ESSENTIAL FIRST STEPS
On moving in:
1. Use the Check-in Inventory to check that you have everything listed in your flat and your room,
and that nothing is damaged or missing.
2. If there is anything damaged or missing make a note of it on the Check-in Inventory Recordyou’ll see a box there for your comments. Then pass this to a member of the Broadcasting
Tower Management Team.
If we don’t hear from you within 48 hours we’ll assume everything is ok.
3. Get together with your flatmates to agree a cleaning rota for the parts of the flat that you share
– the corridor, kitchen, living space and bathroom. Buy bin bags and use them!
4. Don’t wait until the end of the year! Keep your flat and room clean and let us know about any
damage. We inspect all common areas at least once a term (giving you notice before we do),
and we’ll bill you straight away for any damage or cleaning if necessary.
Look at the charging schedule (a copy is in the back of this guide). This is what we’ll charge you if
things are damaged or the flat is left dirty. Scary isn’t it? Keep it clean and you’ll protect your deposit
and impress your friends.
BROADCASTING TOWER
The Office
The office is open for enquiries at designated times during office hours, Monday-Friday.
Precise times, contact phone numbers and email addresses will be displayed in the reception
area.
The full postal address for Broadcasting Tower is:
Flat No
Broadcasting Tower
Woodhouse Lane
Leeds
LS2 9PD
Car Park
Sorry - Strictly No Car Parking On Site. Nearest Car Park is the Woodhouse Car Park
operated by NCR. The Car Parking spaces designated on site are for registered disabled car
permit holders only; any vehicles without a permit could receive a fixed penalty notice from the
car park management company.
The Laundry
There’s a coin operated laundry in Broadcasting Tower. You’ll need your fob to get in. Circuit
Laundry Services manage and maintain the machines. If there is a problem you should report
it to them on FREEPHONE 0800 092 4068 manned 24 hours a day, 7 days a week. Please
note we can’t be responsible for damage to your clothes.
The Vend prices are £2.00 per wash/ £1.00 per 50 minute dry.
The Bin Store
Charges will be made if rubbish is not disposed of in an orderly manner. All refuse must be
placed in sealed bin bags and disposed of daily inside the bins in the designated bin Store.
Please ensure that boxes are flattened before being placed into the bins. The Bin Store is
located at the back of the building. Take the back exit (past the mailboxes) and it’s on your
left. Be sure that the door closes behind you when you leave the building.
Bicycles
Please don’t bring bikes into the building we don’t allow it. Bring a lock to secure your bike to
the bike stands outside, and for extra security remove the saddle and quick-release wheels.
Post
Post will be delivered to the mail boxes near to the rear exit. Management will not accept
responsibility for any post lost or misplaced and do not have the authority to sign for any post
delivered.
Keys and Security
1. Look after your key/fob (see the charging schedule in the back of this guide for
replacement costs). You must report the loss of your key/fob to staff immediately. If you
lock yourself out, you will be charged if someone is called out to give you access.
2. Never write your address on your fob or key ring.
3. Use the intercom system- but you can’t automatically release the front door .
4. Be tough! Don’t let anyone through the doors who you don’t know and don’t let them
pass through an opening door – how ever plausible they seem.
5. Always lock doors and windows when you go out and at night. We can’t be responsible
if anything is stolen.
6. At the end of your stay return the key/fob to us.
ALWAYS LOCK UP WHEN YOU GO OUT!
YOUR FLAT
Visitors and Guests
You’re welcome to have a friend occasionally share your room overnight, but to comply with fire
regulations, you must tell us. This is very important. Please have consideration for your flatmates. You
are responsible for the behaviour of your guests and any damage they might cause. Any guest
wishing to stay longer than two nights needs the permission of the Halls Manager. If you don’t tell us
about your guests you risk losing your tenancy.
Internet Connection
The internet connection available in your bedroom is part of your tenancy package and is provided
and maintained by Ask4.
On arrival please speak to Ask4 staff or the hall staff for a connection DVD.
The network is not wireless so you will also need a CAT5 Patch Cable (also known as an Ethernet
Cable) to connect. These will be available from Ask4 staff, during the move in period, and are priced
at £2.00.
Quick Checklist for connection:
-
Internet Connection Voucher for internet upgrade
-
Connection DVD
-
CAT5 Patch Cable
Once you have these things, you can activate your internet connection by following the instructions on
the Connection DVD and the Signup Wizard.
Signing up is very easy. All you need to do is plug the Cat5e cable in to you computer and in to the
wall socket in your room. Insert the DVD in to your computer and follow the on screen prompts.
If you have any problems please give the Ask4 support team a call on 0845 123 8710 or you can text
‘Help Me’ to 07797 800 545 and one of their team will call you back. The support centre is open from
8am – 10pm Weekdays and 10am – 8pm Weekends.
Insurance
Insurance cover for your personal possessions is included in the rent you pay. This is provided by
Endsleigh Insurance. Full details of the insurance cover are in your welcome pack. It is important that
you read and understand this document.
There may be a limit on the value to which individual items are insured.
Please note it is your responsibility to ensure that the insurance cover is adequate for your
possessions.
Keep it Clean
You and your flatmates are jointly responsible for the cleanliness of the flat. The kitchen and
communal areas in your flat will be inspected on a regular basis the dates are on the communal
notice board. If the flat is found to be dirty, cleaners will be brought in and the costs divided between
all students living in the flat.
Happy Cleaning!
Damage
You will be charged for any damage in your own flat.
Any damage in the communal areas in your flat will be charged and the cost split between you and
your flatmates, unless the person responsible for the damage accepts responsibility. Any damage in
the communal areas outside the flat will be charged to all students collectively in the building, unless
the person responsible is identified. Remember that when signing the tenancy agreement you accept
joint responsibility with other students sharing the same flat. See the Charging Schedule for details
of the charges.
Walls
Don’t stick or nail anything to walls in the bedroom or communal areas. Tape, nails, blue tack etc all
cause damage. Instead use the pin board in your room. You will be charged for damage to walls.
Vacuum Cleaners
Always use a bag. Should the vacuum fail to clean properly, before you contact our office please
check that the bag does not need emptying (replacement bags can be purchased in reception), that
the hose is not blocked and that the brushes are not tangled up with string, hair etc.
Smoking
Broadcasting Tower is a No Smoking Building. Smoking in all areas is forbidden.
Pets
Sorry, but animals are not allowed in our accommodation. Even your favourite goldfish is unwelcome.
TV Licence
Tenants are individually responsible for a TV licence when they have a TV in their own room. You are
also jointly responsible for the TV licence in the lounge area. Please pick up a TV licence leaflet in
reception for more information.
Computers, hi-fi, iPods etc
If you bring electrical stuff with you be sure it’s safe. Using something that’s poorly maintained or
improperly fused is putting you and your flat mates at risk. You will be responsible for accidents
resulting from faulty equipment or equipment that falls short of European or British standards.
Portable Heaters
Please don’t bring your own portable heater – they are a fire risk and we don’t allow them in our
accommodation.
Please don’t overload sockets with multiple adapters – use one plug to one socket.
REPAIRS
We work hard to make you happy and to look after your accommodation. All repairs should be
reported to the office staff using a Repair Request Form. When you sign the repair request
form you give permission for the property maintenance team to enter your accommodation to
fix the fault reported. If, however, you prefer to be present you can say so on the form- but
bear in mind that arranging a convenient time may delay the repair.
For greater security, contractors do not hold keys for any Downing student properties, but
instead they must collect them from staff onsite.
EMERGENCIES (OUT OF HOURS)
If you have a major power failure or major flood, please contact the out of hours emergency
number on 0113 245 8512. They will assess the situation and decide if it needs to be dealt
with immediately.
NB:The out of hours Repair Service should only be used if there is a risk to personal
safety or where the damage is serious.
NOTE: All day to day repairs or non-urgent repairs should be reported to the Halls
Management Team at Reception.
TROUBLE SHOOTING
Instruction Manual
You should have an instruction manual in your flat that tells you how to work all the equipment
in it. Please familiarise yourself with the contents. If you do not have an instruction manual,
please contact your Halls Manager.
Trip Switches
Broadcasting Tower is fitted with trip switches that will automatically turn off the electricity if
there is a fault. This could be if sockets are overloaded, a light ‘blows’ or if a faulty appliance
is used. These devices are very safe and sensitive.
For Example, if a light bulb blows it can trip the circuit and all the lights will go out. You need
to find the ‘fuse box’ and reset the trip. The ‘fuse box’ is located in the hallway cupboard in the
cluster flats and on the wall behind the door in the studio flats.
It is best to turn off all the trip switches including the main switch first. Then turn the main
switch back on, proceeded by all the smaller trip switches.
If the tripped switch is for sockets and will not go back up, you need to check the faulty
appliance is not still plugged in. this could include hairdryers, kettles, toasters or even your
fridge freezer. Eliminate and isolate your appliances until you find the items which have
caused the electricity to trip off. If this doesn’t work, or the supply keeps going off, please
contact the Halls Management Team.
Door Intercom
Once the relevant button on the entrance panel has been pressed, the audio receiver will give an
audible call tone.
For audio communication press the audio speech button – this button must be pressed to speak and
released to hear the visitor at the entrance panel.
Once communication has been made the receiver will deactivate automatically.
Please Note: the release lock button on the receiver only ends the communication; it will not
open the front entrance to Broadcasting Tower.
Used to end communication
This button must be pressed to speak and released to listen to the visitor at the entrance panel.
Isolation Switches
All electrical appliances which use a large amount of electricity are fitted with separate isolation
switches for safety. In your kitchen there will be an isolation switch for the cooker and fridge. In your
bedroom wardrobe you will find the isolation switch for the electric shower fitted in your en-suite
bathroom. An isolator enables an electrical engineer to safely work on the protected circuit.
If, for example, the shower is not outputting warm water check the isolation switch to ensure it is
switched ON before reporting the repair to reception. This also applies for the cooker and fridge in the
kitchen area.
Condensation
Condensation is caused when moisture meets a cold surface (such as window) or a surface that gets
little air (e.g. behind a wardrobe) and water droplets are formed. The water then seeps into windows
and/or runs down the walls, which can cause paint to peel and create mould patches. It is your
responsibility to prevent it. This can be done by:




Closing the kitchen door when cooking and if possible keep a window open. Use extractor fans
where provided.
Covering pans when boiling.
Keeping the door shut during and after a bath/shower.
Use the dryers in the laundry or dry clothes in a room with window open.

Trying to keep heating on a low constant temperature, increasing the heat as and when
required. This will eliminate the cold surfaces.
TRAVEL
Many of the facilities within Leeds are within reasonable cycling and walking distances, on
safe routes, from Broadcasting Tower. On the Reception notice board you will find local
cycling and bus route information. Please ask at reception for bus timetable information, how
to get a student metro bus pass and details of various car share and rental schemes.
For further information on sustainable transport please visit travelwise@leeds.gov.uk.
THINK GREEN – BE GREEN
Broadcasting tower is designed to be energy efficient. You can help by taking a few simple
steps to reduce energy usage and conserve natural resources.
 Turn off appliances, lights and equipment when not in use.
 Unplug electronic devices and chargers when not in use.
 Most new electronics use electricity even when switched OFF. Turn computers and
printers off at the power strip.
 Reduce lighting where possible. Turn off lights in unoccupied rooms and communal
areas. Don’t leave lights on when you go out.
FIRE SAFETY
Your building, your flat and your bedroom are protected by a sophisticated fire and smoke
alarm system. This is to protect you.
We don’t want to scare you but fires do happen so please don’t mess with fire fighting
equipment and be smart –
 Never burn candles, oil burners or joss sticks – they’re dangerous and are banned
from our accommodation
 Don’t smoke when you’re tired
 Keep an eye on the cooker when in use
 Don’t cook using a dirty grill pan, hob or microwave – this is a fire risk!
 Don’t cook after a night out!
 Don’t wedge open fire doors in common areas or in your flat – they can save your life.
Chip Pans
Because of the increased number of fires caused by chip pans we no longer allow them in our
kitchens. Deep-Fat fryers are also banned unless they are thermostatically controlled.
Barbecues
We don’t allow barbecues on our property.
Fire Drills
The fire alarms are tested every week – times are displayed on notices in reception. There are
fire drills throughout the year – we’ll let you know when. Don’t ignore them.
In your flat you’ll find details on how to evacuate the building and where to assemble outside.
Familiarise yourself with them – they can save your life.
On discovering a fire
 Sound the fire alarm
 Get out of the building
 Call the fire brigade
 Let staff know
On hearing the fire alarm
 Get out of the building
 Close doors behind you
 Don’t use lifts
 Don’t rush or push
 Meet at the assembly point (identified in the notice on the back of your flat door)
 Don’t attempt to re-enter the building until a fire officer or team member says it is safe to
do so.
Fire Equipment
Fire fighting equipment exists for your safety, don’t misuse it. Misusing the fire equipment
(including fire extinguishers and fire blankets) will seriously jeopardise your tenancy, and the
lives of you and your neighbours.
Any interference with it may incur penalties either against you alone or your flatmates (see
Charges Schedule) and may lead to criminal prosecution and imprisonment.
Sorry, but we don’t compromise anyone’s safety by excusing pranks.
Don’t ever tamper with detectors or cover them – they can save your life. Tampering with a
detector will show as a fault on our fire panel.
LOOKING AFTER YOURSELF
Personal Care
You should register with a doctor as soon as possible. Information about how to find a doctor
and how to register is available from your university or college, or ask our staff for advice.
The Leeds Student Medical Practice is a two minutes walk from Broadcasting Tower. For
further information regarding Health advice and issues log on to their website at
www.leedsstudentmedicalpractice.co.uk, the website also allows you to register. A leaflet
containing further information is available in reception.
Pastoral Care
We think providing help and support is vital to build a positive relationship with all our tenants.
Our team has the skills and experience to guide you through problems and difficulties,
discretely and effectively. We can help with most things: feeling homesick, not getting on with
flatmates and financial worries. And if we can’t help, then we’ll know someone who can.
Don’t feel embarrassed about approaching us for advice and support – we all need support at
one time or another. Contact any member of the team during office hours to discuss in
confidence any issues you may have.
Windows
You are asked to ensure that all windows are closed when you leave.
PLEASE LOCK YOUR BEDROOM DOOR WHEN YOU GO
TENANCY ISSUES
Rent
You will have agreed the method of paying your rent in your contract. If you’ve got problems
paying your rent please talk to us – we’ll help as much as we can.
Moving Flats
You must remain in the room to which you are contracted. If you want to move please contact
us first, we’ll help you through the formalities.
Before You Leave Us
1. Think about staying. Let us know ASAP if you plan to stay on in the same flat or if you
want to move to an alternative. We’ll help sort it out for you.
2. Arrange with Royal Mail to have post forwarded to your new address. We cannot
forward or hold on to post.
3. Get together with your flatmates to make the shared areas clean and tidy, Empty your
fridge/freezer.
4. Leave your own room clean and tidy.
5. Remove everything you brought with you.
6. Remove all rubbish to the bin store
7. Return your keys.
Personal Property
You are asked to remove all your personal goods and furniture when you leave.
You may be charged for removal of any items left behind.
Damage and Cleaning Charges
We really do try to be fair about ordinary wear and tear to our flats but we will charge for
excessive or negligent damage and charge if you leave mess behind. (See the charging
schedule)
Charging Schedule: Damage to Property
CHARGE £
Furniture/Soft Furnishings
Replacement mattress
Broken bed base (double)
Broken bed base (3/4)
Damaged desk chair
Damaged wardrobe
Damaged wardrobe shelf or pole
Damaged study bedroom desk
Damaged study bedroom worktop
Replace kitchen stool
Replace bedroom mirror
Replacement sofa (2 Seater)
Replacement sofa (3 Seater)
Clean sofa
Window blinds
109.00
168.00
163.00
61.00
140.00
31.00
115.00
115.00
33.00
34.00
422.00
479.00
26.00
300.00
Electrical Equipment
Replacement larder fridge
Replacement fridge with ice box
Replacement fridge/freezer
Replacement fridge handles
Replacement freezer door
Replacement freezer drawer
Replacement cooker
Replacement cooker grill pan
Replacement grill pan handle
Replacement microwave
Replacement microwave plate
Replacement kettle
Replacement Iron
Replacement Toaster
Replacement Vacuum Cleaner
Replacement TV (26 inch)
Replacement TV (32 inch)
Replacement TV Remote control
172.00
168.00
389.00
33.00
111.00
33.00
163.00
33.00
13.00
68.00
20.00
20.00
10.00
20.00
90.00
337.00
376.00
33.00
Electrical Fittings
Replacement light covers
Replacement smoke/heat detector
Replacement light switch
Replacement Sockets
20.00
46.00
33.00
33.00
CHARGE £
Fire Fighting Appliances
Refill fire extinguisher
20.00
Replace fire extinguisher (Water 9ltr)
52.00
Replace fire extinguisher (CO2 2kg)
65.00
Replace fire extinguisher (CO2 5kg)
141.00
Replace fire extinguisher (Powder 2kg)
36.00
Malicious damage to break glass
130.00
Replace missing fire blankets
22.00
Carpet
Replace study bedroom carpet (per/m2)
Replace communal hall carpet (per/m2)
Replace lounge carpet (per/m2)
Cleaning of study bedroom carpet
Cleaning of hall carpet
Cleaning of lounge carpet
22.00
22.00
22.00
50.00
50.00
80.00
General Items
Replacement ironing board
Replacement dust pan and brush
Replacement mop and bucket
Replacement 50lt swing bin
45.00
6.50
6.50
15.00
Decoration
Redecoration to study bedroom due
to damage to wall decorations i.e.
Posters, blue/white tack etc
Redecoration to communal
hallway due to damage to wall
decorations i.e. Posters,
blue/white tack etc
Redecoration to communal
lounge due to damage to wall
decorations i.e. Posters,
blue/white tack etc
Redecoration to shower room
due to damage to wall
decorations i.e. Posters,
blue/white tack etc
Plumbing
Replace wash hand basin
208.00
156.00
208.00
65.00
195.00
Replace toilet pan
Replace toilet seat
Replace shower curtain
Replace shower hose
Lock changes
Out of hour’s change of lock to
Study bedroom door
Normal hours change of lock
to Study bedroom door
Replace keys in normal office hours:
- 1 key
- 2 keys
Replacement fob
260.00
65.00
50.00
65.00
Other Charges
Late payment of rent
7 days after due date
Each 21 days after due date
40.00
25.00
195.00
Tenancy charges
Room move – transfer
Change to signed tenancy
50.00
50.00
General cleaning charges
Flat entrance/ corridors
Hall carpet
Electrical appliance
15.00
8.00
Kitchen/lounge
Kitchen carpet
Remove rubbish per bag
Fridge/freezer
Oven and hob
Microwave
Kitchen
15.00
10.00
15.00
40.00
15.00
50.00
Bedroom
Bedroom carpet
Room clean
Drawing pins removal
15.00
15.00
10.00
104.00
20.00
33.00
33.00
Misuse of safety equipment
Malicious use of fire alarms
100.00
False activation of fire detection System 130.00
Misuse of fire fighting equipment Auto
door closer (replacement)
100.00
Auto door closer (reinstatement)
130.00
Fire safety sign replacement
50.00
Window safety lock reinstatement
13.00
Window safety lock replacement
46.00
Removal of obstructions to fire Exit route 20.00
En-suite bathroom
Bathroom clean
25.00
USEFUL NUMBERS AND WEBSITES
Broadcasting Tower Reception
0113 245 8512
reception@broadcastingtower.com
Out of Hours Security and Emergencies
0113 245 8512
Downing Property Services Ltd
0151 707 2666
info@downing.com
Laundry Maintenance
Freephone 0800 092 4068
Emergency Services
999
Police Milgarth Police Station
0113 241 3059
Non Emergency Police
0845 606 0606
PC Carole Munsey (Student Liaison Officer)
07789 753 400
Email
twsi@westyorkshire.pnn.police.uk
NHS information Line
0800 1 513 513
Talk to Frank
0800 77 66 00
Leeds Met Students Union Advice Centre
0113 209 8408
Leeds University Union
0113 380 1300
Email
Leeds College of Art & Design
Student Safety
advice@luu.leeds.ac.uk
0113 380 1300
www.knowledge-leeds.co.uk
www.leaveleedstidy.com
Student Unions
University of Leeds
Leeds Met
Leeds college of Art Design
Student Loans Company
Endsleigh Insurance
www.luu.online.com
www.leedsmetsu.co.uk
www.leeds-art.ac.uk
www.slc.co.uk
www.endsleigh.co.uk