Visitor Services Manager
Job share post: 28 hours per week
National Mining Museum Scotland receives 60,000 visitors a year and is a VisitScotland 5star visitor attraction, and a multiple award-winning museum. Situated in the village of
Newtongrange at the former Lady Victoria colliery, the museum houses an accredited
national collection showing Scotland’s proud industrial heritage, and is a great day out for all
the family.
The Visitor Services Department influences every aspect of the visitor experience at the
museum and works closely with curatorial, education, catering and other functions to
ensure the delivery of high quality experiences to our visitors. The department is directly
responsible for all retail operations, guiding and events. The department is also an essential
partner in the marketing, maintenance and administrative functions of the museum.
Responsibilities:
Recruitment and training of all reception staff and guides
Providing 5-star excellence in customer service
Managing staff rotas
Cash handling and banking
Managing group bookings
Event ticketing
Coordinating marketing and education events
Providing essential visitor figures and financial reports
Staffing and maintenance of the Mini Miners’ soft play and interactive zone
Security and keyholder
Museum Shop:
Display and merchandising
Stock control
Buying
Product development of NMMS branded merchandise
Development of online shop
The post holder is a member of the Senior Management Team and reports to the Director.
Working hours: this is a job share post covering 28 hours per week including, on occasion,
one day a week liaising with the existing Visitor Services Manager who works 21 hours per
week. Days of work are Sunday, Monday, Tuesday and Wednesday or Thursday, although
flexibility is essential to ensure optimum cover.
Visitor Services Manager specification:
Essential:
Excellent communicator
Good IT skills and experience of working with Outlook, Word and Excel
Social media skills
Proven staff management
Retail management
Creative, inspiring and flexible
Good reporting skills
Desirable:
Heritage or visitor attraction experience
This is a permanent post, and is subject to review after an initial three month contract.
The entitlement for annual leave for this post is 21 days per annum pro rata, based on a 35
hour week, plus time off in lieu for 11 public holidays pro rata. The Museum will be closed
between Christmas and New Year, and annual leave must be taken during this period.
Please send your completed application form to:
Maureen Hardiker, Office Manager, National Mining Museum Scotland, Lady Victoria
Colliery, Newtongrange, EH2 4QN
or email enquiries@nationalminingmuseum.com
Tel. No. 0131 663 7519