Job: Private Careline/Assistive Technology
Assistant
ROLE PROFILE :
Reports to: Private Care line/Assistive
Technology Coordinator
TIER : 7A
JOB PURPOSE: To be responsible for the administration of both the Private Care Line and Assistive Technology Service in Staffordshire Moorlands including the connection of dispersed alarm/assistive technology peripherals whilst signposting/referring customers with additional needs to other agencies as required.
COMPETENCIES
1.
Ensure that all correspondence for the service including the acknowledgement, receipt and processing of new referrals for the careline/assistive technology service (via e-mail, letter or telephone) are dealt and responded too within agreed timeframes
2.
To maintain and update computer-based records and ensure the security of data held by having regard for the duty of care of information (with particular reference to the Data Protection Act and Freedom of
Information Act)
Customer Excellence
Attention to detail
Relationship Management
Problem Solving and Decision Making
Team Work
Flexibility
3.
Set-up and maintain new and existing customers details on the PNC call handling software and scan new and existing customer information updates within the documotive system.
4.
To connect dispersed alarm units and Telecare sensors
(e.g. smoke, gas and carbon monoxide detectors etc), instructing clients in the correct use of the system and devices, and obtaining and liaising with emergency contacts as appropriate and identify customers with additional support needs and signpost/refer customers to appropriate services
5.
Responding to call lists for repairs, annual visits, new customers, provided by the Coordinator and planning

Job: Private Careline/Assistive Technology
Assistant
ROLE PROFILE :
Reports to: Private Care line/Assistive
Technology Coordinator time accordingly to visit customers within agreed
Service Level Agreements.
6.
To assist with the control and audit of stock, ensuring collected equipment is clean and ready for reissue and ensure all records relating to the service are updated and accurate
7.
To work a set of customer accounts, conducting periodic visits, as well as reviewing care call provider reports detailing high usage and non-users ensuring follow up work to reassess ongoing need and signpost/refer to agencies as required
8.
Assist in promotion and development of the service by providing a professional and compassionate service in respect of the Private Care Line and Assistive
Technology Service as well as supporting presentations with demonstrations as required
9.
Update computer-based and Paper based records adhering to our duty of care of information (with particular reference to the Data Protection Act and
Freedom of Information Act). Progressing documentation to relevant 3 rd party provider and obtaining and setting up of account information from service users
10.
To effectively monitor the cash collection for customers Raising and checking invoices/credit notes as per Careline procedures and following up nonpayment as directed by the co-ordinator and follow arrears recovery procedures
TIER : 7A

Job: Private Careline/Assistive Technology
Assistant
11.
Identify, record and follow Your Housing Groups
Policies and Procedures in response to any
Safeguarding Concerns
ROLE PROFILE :
Reports to: Private Care line/Assistive
Technology Coordinator
12.
To work within Your Housing Groups Standing Orders for Contracts and Financial Regulations.
13.
To provide cover in the absence of the Scheme
Manager in the Older Persons Service when required.
14.
To undertake all relevant health & safety duties and ensure full compliance with the groups Health & Safety
Policy
TIER : 7A

Job: Private Careline/Assistive Technology
Assistant
KNOWLEDGE/ SKILLS/ EXPERIENCE
ROLE PROFILE :
Reports to: Private Care line/Assistive
Technology Coordinator
TIER : 7A
Knowledge and or/or qualifications
Understanding of issues facing older people.
Knowledge of Assistive Technology Products and Services
Experience of providing services for older people
Knowledge of Safeguarding
Experience of using Microsoft Office products e.g. Word, Excel, Access, PowerPoint.
Personal Skills and Abilities
Ability to work alone and prioritise workload accordingly
Effective communication skills to be able to work with members of the public, particularly older people in an empathetic manner, and to be able to communicate information in a clear and understandable manner
Advocacy Skills
IT skills

Job: Private Careline/Assistive Technology
Assistant
ADDITIONAL ROLE INFORMATION:
Context/Environment:
ROLE PROFILE :
Reports to: Private Care line/Assistive
Technology Coordinator
TIER : 7A
The post holder will need to demonstrate the ability to work in a specialist, high performing team, achieving performance targets, whilst delivering and outstanding services and fostering excellent customer relationships. The post holder will contribute to the effective day to day delivery of services to Your Housing Group Older
Peoples Services.
Working Relationships:
This role involves working effectively with other Your Housing Group Teams as well as external agencies both Statutory and Third Sector and representing clients, and Your Housing Group, in various formal non-formal arenas.
Additional Information
Post Holder:
Line Manager:
Signed ................................................
Signed AM Hodson ............................
Date ................................................
Date 21.8.2013 ...............................