Resume
Amanda Citizen
Sydney, NSW Australia
Mobile: 0405 555 555
Email: acitizen@navitas.com
Summary
Having successfully completed the Master of Professional Accounting from Westminster University, I have over
two years of customer service, sales and accounting experience, acquired in Sydney and in China. With strong
competencies in payroll, Business Activity Statements (BAS) and preparation of financial statements whilst in
Sydney, in conjunction with superior soft skills in effective communication, presentation, projects and
teamwork, I am a self motivated and goal oriented individual. I am determined, conscientious and embrace
new challenges. When provided with the opportunity, I will deliver to and exceed the expectations of your team
and the organisation in a consistent manner.
Career Objective
I aim to initiate my career as an Accounts Assistant in a Sydney based firm, acquire further experience and
eventually progress to Manager, Accounting. In addition, I will complete my CPA by 2015 to support and
facilitate my career progression in the accounting discipline.
Education / Qualifications
Graduate Diploma of Management (GPA 6.33 out of 7)
Sydney, NSW, Australia
Central Queensland University
Graduated: July 2012
Master of Professional Accounting (GPA 5.13 out of 7)
NSW, Australia
Westminster University
Graduated: January 2012
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Managerial Accounting
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Auditing and Assurance Services
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Corporate Reporting
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Corporate Finance
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Taxation Practice
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Issues in Accounting Theory
Bachelor of Business Administration (GPA 6.13 out of 7)
Distinction
Distinction
Distinction
Credit
Credit
Credit
NSW, Australia
Westminster University
Graduated: October 2010
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Financial Information for Decision Making
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Communication in Organisations
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Quantitative Analysis for Business
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Statistical Analysis
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Introduction to Business Law
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Introduction to Accounting
Navitas Professional Year Workplace Readiness Program,
High Distinction
High Distinction
High Distinction
High Distinction
Distinction
Credit
Sydney, NSW, Australia
Navitas Workforce Solutions Pty. Ltd.
Graduated: Currently Enrolled
Employment History
Dec 2012 – present: Cashier
Annandale, NSW, Australia
Coles
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Operated within a fast paced team environment. I handled cash operations efficiently and accurately and
provided customers with friendly efficient service and diligent register transactions, in a consistent manner.
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Portrayed a positive attitude and communicated effectively with customers by listening to their specific
requirements.
Responsible for complaint resolution and escalation when required, to supervisor to ensure customer
service standards were maintained at all times.
Complied with Work Health and Safety (WHS) policies and procedures, reporting any related issue to the
employer to ensure any potential risks were identified and minimised.
May 2012 – present: Waitress
Neutral Bay, NSW, Australia
Thai Power Restaurant
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Accountable to provide the highest levels of customer service in a consistent manner by delivering to
customer requests within the specific service level requirements of the restaurant.
Effectively communicating with various customers, identifying their needs, answering their queries and
assisting them with making their decisions with regards to the menus. I present the restaurant and its
services in a professional manner to ensure that we have repeat business from the existing clients and also
get new clients through referrals.
Facilitate business development and promotion by building and maintaining sustainable long term business
relationships with customers to ensure that they return to experience the hospitality and the superior
services which we provide at the restaurant.
Jan 2012 – May 2012: Intern
Chatswood, NSW, Australia
Capital 1000
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Prepared financial statements for companies and partnerships. Inclusive of processing bank statements,
other source documents and entering these into the system, managing payroll, tax accounts and other
balance sheet accounts and ensured precise reconciliations.
Prepared depreciation schedules for motor vehicle and other depreciable assets as part of the preparation
of the financials for companies.
Prepared income tax returns for small to mediate size companies, partnership and individuals with property
and share investments.
Prepared quarterly business activity statements including quarterly sales, capital purchase, non-capital
purchase, salary and withholding tax, goods and service tax and income tax installments.
Feb 2009 – May 2009: Intern
Super Duper Star Pty Ltd
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Wuhan, Hubei, China
Assisted in the preparation and distribution of domestic trading invoices and checked all the information
and amounts for accuracy and consistency.
Assisted in handling the import and export trading business. Proactively contacted buyers to confirm
information with regards to quantity, price, size, insurance, delivery time and port of destination in terms of
FOB, CIF, CIP and CFR.
Coordinated with other internal divisions, collected and prepared the client files and business documents in
time via telephone or the on line system.
Oct 2008 – Oct 2008: Sales Representative
Wuhan, Hubei, China
Trading 1000
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I represented the company and was responsible for the promotion and sales of their products to customers.
Monitored the stocks regularly and ensured quality assurance.
Assisted the Customer Service Manager to deal with customer complaints in order to initiate and maintain
sound business relationships with these customers.
Jan 2007 – May 2007: English Education Consultant
Wuhan, Hubei, China
Evergreen Oldboy’s, Education Centre
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Accountable for providing the highest level of education consulting services. I conducted over fifty face to
face and telephone interactions per day. Through this, I ensured the conversion of over 10% per average
parent conversations to actual sales.
Responsible for arranging entrance examination for potential new students and recommended appropriate
courses to students according to their English proficiency.
Assisted head trainers to improve primary students’ grades in their examinations and provided monthly
feedback and English study experience to parents regarding their children’s class performance.
Skills Summary
Technical Skills
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MYOB and Handisoft accounting packages.
Microsoft Office - Word, Excel, PowerPoint and Outlook.
Preparation and analysis of financial statements, such as Balance Sheet and Income Statements.
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Compilation and analysis of financial information to prepare entries to accounts such as general ledger
accounts and document business transactions.
Accounts receivables, specifically in setting up customer files, invoicing, allocating payments, banking
reconciliation and outstanding payments collection.
Accounts payable roles in effectively setting priority of payments and processing payments by EFT, credit
card and foreign exchange transactions.
Cash flow forecasting and budgeting to manage cash inflow and cash outflow.
Preparation of payroll and business analysis statement including salary calculations, staff expenses,
superannuation and GST lodgements.
Income tax return for companies, partnerships and individuals.
Managerial accounting - calculating current cost of products and comparing figures with historical records;
analysis and linking accounting data with Key Performance Indicators (KPI’s) for reporting.
Soft Skills

Communication.
Effectively demonstrated at Capital 1000, Chatswood, when communicating with both internal and external
clients to ensure that their accounting and financial requirements were correctly identified, analysed and
up to date, concise reports were prepared for these clients. Follow up communication with clients via
telephone to ensure satisfaction and feedback.
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Teamwork.
Demonstrated in my role as Sales Representative at Trading 1000, China, whilst working within a team of
three individuals. Collectively promoted products to customers during public holidays and our team
achieved RMB￥200,000 (circa AUD $30,000) and we achieved the sales targets.
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Detail-oriented.
Demonstrated in my role as Intern at Capital 1000. Whilst I was managing the accounting data and
business transactions and entering these into the system for a property company, I found that some
figures were a mismatch compared with the bank statements. I contacted their manager, reconfirmed the
proper details and entered these into the system. I helped prevent a potential loss and rework.
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Time management.
As a proactive team member, business project, whilst participating in the Navitas Professional Year
Workplace Readiness Program (Australian Federal Government initiative), I was accountable for both
working in a team of seven participants and delivering the proposed project (Conceptualisation to
implementation stage) to Navitas within the allocated time lines and presenting the finding and inferences
to the trainer and audience within the specific and demanding timelines.
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Customer service.
Consistently demonstrate as Waitress at Thai Power in Neutral Bay whilst providing superior customer
service to ensure we have high levels of customer retention and referrals to maintain and grow the
business aggressively. I support the brand and facilitate a truly high customer experience through the
provision of benchmark service.
Languages
Name
Proficiency
Chinese - Mandarin
Native
English
Fluent
References
Can be provided on request.