Cultural Competence

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Job Description/Competencies/Performance Appraisal
Magnet Coordinator/Nurse Educator
FLSA Status - Exempt
Employee: ___________________________________
Employee Number: _________________
Review Date: ___________
Department: __________________________________
Division/Location: __________________
Job Code: _____________
Job Summary/Purpose:
Facilitate and oversee the preparation of documentation, policies, processes and research activities to carry out the
__________________ goals and objectives in obtaining/maintaining ANCC Magnet certification for _________________________.
Minimum Qualifications:
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Registered Nurse with five years of hospital experience, BSN preferred
Ability to travel and work with all ______ entities
Proficient in the use of standard office software programs, knowledge of NDNQI system preferred
Prior experience as Magnet Coordinator, preferred
Knowledge of hospital organization and procedures
Must be diplomatic, flexible and detail orientated
Must have strong organizational skills, project management experience preferred
Proficient in public speaking, development of presentations, and working within a matrix reporting environment
Proficient in identifications of gaps against established criteria, with resolution of action plans and gap analyses.
Essential Physical Requirements:
 Work is sedentary in nature with occasional light work requiring frequent moving of up to 20 pounds maximum (i.e. paper
reams)
 Ability to remain stationary up to 3-5 hours per day
 Ability to be mobile up to 3-5 hours per day to visit various departments throughout the hospital
 Ability to bend, stoop and squat for normal filing, etc.
 Ability to perform fine manipulation (i.e. keyboard)
 Ability to answer telephones and communicate with caller
 Ability to drive or have access to transportation for off-site meetings
08/08
Page 1 of 6
Demonstrates the minimum knowledge, skills and abilities to care for the following patient population:
 Neonatal
 Pediatrics
 Adolescent
 Adult
*How Measured?
Age Group Guidelines
O
D
P
RD
T
V
N
P
AD
A
G
= Observation
= Documentation
= Peer Review
= Return Demonstration
= Test
= Verbal
 Geriatric
= Neonatal / Infant (0 – 1 year)
= Pediatric (1 – 11 years)
= Adolescent (12 – 18 years)
= Adult (19 – 64 years)
= Geriatric (over age 64)
This form must be completed for each employee annually. The manager should retain a copy; give a copy to the employee, and forward the
original to Human Resources for retention in the employee's human resources file. Performance may be measured through feedback from
co-workers, customers, quality management information, tests, observation, documentation, and demonstration.
DEFINITIONS
RATINGS:
Exceeds:
 Consistently exceeds performance expectations
 Contributed significant result under own initiative
 Demonstrates strong expertise within critical areas
Achieves:
 Consistently accomplished performance expectations
 Met requirements reliably, accurately and with attention to detail
Partially Achieves:
 Requires development and cannot independently perform job expectations
 Did not accomplish results expected within some of the key areas of the job
 Performance improved, but requires continued improvement to consistently expectations of the performance plan
NOTE: Performance improvement plans are required for all employees that receive an overall evaluation of “Partially
Achieves”
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EE = Exceeds Expectations
CRITIERIA
Position Specific
Responsibilities and
Competencies
CTCA Core Service
Standards
AE = Achieves Expectations
PA = Partially Achieves
PERFORMANCE EXPECTATIONS
EE
AE
PA
HOW
MEASURED
Works with nursing staff and leadership to develop and promote an environment
and culture of the Magnet Journey to Excellence
Responsible for magnet program activities including creating a magnet infrastructure
within the organization, document submission, reports, application and maintaining
timeline.
Assists nursing departments in data analysis activities to facilitate improvement of
nursing care and patient outcomes.
Coordinates Magnet councils and any related magnet meetings and facilitates
timeline
Provides ongoing education and training to facilitate the organizational goals and
magnet requirements. Ensures adequate informational flow processes between the
councils.
Assists with ongoing compliance with Joint Commission, ANCC Magnet and other
outside regulatory agencies.
Demonstrates the spirit ___________________________ values and standards
through: Actions and Speech.
Connects with customers (patients, caregivers, co-workers) with a smile or pleasant
demeanor.
Addresses customers (patients, care-givers, co-workers) by their preferred names
whenever possible.
Finds ways to focus solely on the needs of our patients and their caregivers.
Listens attentively and educates patients and caregivers to ensure their
understanding.
Offers choices to patients and caregivers and respects their decisions.
Job Knowledge /
Management
Competencies
Develops and executes Magnet criteria across departments including
implementation goals such that they support a culture of Magnet and Magnet
Status.
Develops and implements policies and procedures that guide and support
consistent provision of services, and fulfill necessary requirements of Magnet.
Plans for, develops and effectively manages departmental budget such that
resources are deployed effectively and efficiently.
Seeks out ways to create innovation among stakeholders and establish processes
that will be deemed ‘best in class’ in creating a culture of Magnet and nursing
service excellence.
Works with leadership in promoting across the organization a basic knowledge of
metrics required for Magnet, and improving nursing data indicators (e.g. NDNQI,
HCAHPS) in collaboration with VP Nursing Services. Seeks appropriate
benchmarks to evaluate progress on data towards Magnet designation and internal
improvement activities.
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CRITIERIA
Leadership
Competencies
PERFORMANCE EXPECTATIONS
EE
AE
PA
HOW
MEASURED
Serves as an effective coach in recognizing and supporting individual team member
strengths and talents of committees within the Shared Governance Structure.
Manages performance of staff through continuing education, effective delegation
and ongoing coaching and counseling through matrix relationships.
Promotes inter and intra departmental collaboration, nurtures relationships with
others and is viewed positively by co-workers. Responds appropriately to
negativity, seeks to promote understanding and mutual achievement of goals.
Strong orientation toward services excellence. Utilizes brand platform for consistent
deployment of services. Effectively motivates and coaches staff in _________
standards of excellence. Effectively motivates and coaches staff in Magnet criteria
standards of excellence.
Seeks opportunities for organizational improvement, consistently applies lean
thinking to departmental operations to enhance or improve services.
Demonstrates an orientation toward achievement and professional growth actively
seeks and initiates self-improvement through continuing education and/or
participation in work projects that offer developmental challenges .
Teamwork,
Communication and
Citizenship
Promotes teamwork, nurtures relationships with others and is viewed positively by
peers
Effectively builds relationships both within the nursing areas and external to nursing
across all levels, and is sought as a resource for Magnet. Is viewed within the
organization as a magnet expert.
Carries own share of responsibility and willingly offers assistance to others.
Supports the goals of the department and participates in department performance
improvement.
Attends shared governance meetings, coordinates shared governance structure at
the committee and unit level, in addition to net learning requirements. Collaborates
with departments in providing opportunities of community outreach for the promotion
of nursing.
Meets annual health screening requirements.
Safety
Demonstrates knowledge of patient safety goals relevant to the work environment.
Demonstrates knowledge of hospital variance reporting system and appropriate
management procedures for unexpected occurrences.
Demonstrates appropriate response to organizational disaster codes.
Completes annual department Hazardous Communications Training.
Completes required Net Learning modules.
Infection Control
Consistently follows organizational guidelines for effective hand hygiene.
As indicated, follows guidelines for standard and transmission based precautions.
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Cultural Competence
EE = Exceeds Expectations
CRITIERIA
Position Specific
Responsibilities and
Competencies
AE = Achieves Expectations
PA = Partially Achieves
PERFORMANCE EXPECTATIONS
EE
AE
PA
HOW
MEASURED
Knowledge of Language Line Services and when to use it appropriately.
Demonstrates ability to locate the equipment and use it appropriately.
Demonstrates respect for other cultures when dealing with coworkers.
Demonstrates respect for other cultures when dealing with patients and
families.
08/08
*How Measured?
Age Group Guidelines
O
D
P
RD
T
V
N
P
AD
A
G
= Observation
= Documentation
= Peer Review
= Return Demonstration
= Test
= Verbal
= Neonatal / Infant (0 – 1 year)
= Pediatric (1 – 11 years)
= Adolescent (12 – 18 years)
= Adult (19 – 64 years)
= Geriatric (over age 64)
Page 5 of 6
Competency / Performance Summary
Type of Review:
 Annual
 Other
Accomplishments / Strengths: _______________________________________________________________________________________ ____
_______________________________________________________________________________________________________________ ____
Areas for Improvement: ____________________________________________________________________________________________ ____
____________________________________________________________________________________________________________________
Overall Performance Evaluation:
 EE = Exceeds Expectations
 AE = Achieves Expectations
 PA = Partially Achieved Expectations
 NA = Not Achieved
This employee meets all competencies required by this position.
 Yes  No
This employee meets Net Learning educational requirements (attach record).
 Yes  No
This employee meets annual health screening requirements.
 Yes  No
Plan for Improvement: _____________________________________________________________________________________________ ____
_______________________________________________________________________________________________________________ ____
Goals / Career Development: _______________________________________________________________________________________ ____
Manager Signature: ________________________________________________
Date: ______________________________ ____
Manager’s Name (please print): _______________________________________
Employee Signature: _______________________________________________
Date: ______________________________ ____
Employee’s Name (please print): ______________________________________
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