JOB DESCRIPTION
Job Title: University Disability Administrator
Contract Length: Permanent
Accountable to: Head of
University Disability Service
Hours per week: 35
Salary: £26,428 - £32,262 per annum
Grade: 3
Service: University Disability Service;– Counselling, Health
Advice and Disability Section, Services for Students
Location: High Holborn
Purpose of Job:
The post holder will:
Provide administrative support to the University Disability Service team, including responding to
enquiries, managing appointments, undertaking financial and support worker administration and
maintaining and developing record-keeping systems.
Be the first point of contact for disability-related inquiries. They may need to provide basic
information, or to judge when a student should be referred for an appointment with a disability
adviser or signposted to other support within the section. The post holder will also field inquiries
from parents and tutors, being sensitive to confidentiality policy and procedure.
Work closely with external providers of diagnostic assessments and support work, being
responsible for the timely recording and processing of referrals and financial information.
Work closely with other administrative post holders within Services for Students, including the
Helpdesk Officers, providing cover when necessary.
Other duties and responsibilities

To work closely with the manager to develop and refine administrative and record
keeping systems to support the work of the service

To deal with enquiries from prospective- and current students, parents, University staff,
external organisations and members of the public referring on to the Advisers when
appropriate.

To take responsibility for the appointment system, organising initial appointments and
room bookings and maintaining a calendar of student support sessions and training
events.

To provide non- specialist information and advice in respect of initial enquiries about
Disabled Students’ Allowance queries as appropriate and as agreed with your line
manager

To provide administrative support in relation to external support providers, e.g. dyslexia
assessors, communication support workers, personal assistants and mentors.

To be responsible for data entry and records maintenance in respect of students’
records and financial information

To contribute to and administer the evaluation and monitoring of the service

To contribute to the development of policies and strategies and the updating of publicity
materials, including the team’s website.

To be part of the High Holborn Student Centre administrative and reception cover
arrangements also taking responsibility for filing, storage and ordering stationary and
supplies

To make full use of all information and communication technologies in adherence with
Data Protection policies to meet the requirements of the role and improve the
effectiveness of the service

To undertake health and safety duties and responsibilities appropriate to the post

To perform such duties consistent with your position as may from time to time be
assigned to you by your line manager anywhere within the University.

To demonstrate a commitment to your own development and that of your staff through
effective use of the University’s appraisal scheme and staff development processes.

To work in accordance with the University’s Equal Opportunities Policy, and to promote
equality and diversity in your work

To conduct all financial matters associated with your role in accordance with the
University’s policies, as laid down in the Financial Regulations
Key Working Relationships
1. Head of Disability, Disability Advisers
2. Other Services for Students Staff, including other section administrators
3. Student Centre Helpdesk staff
4. Disability related staff in colleges
5. External partners with whom regular contact is required, including Student Finance
England and external support agencies
Specific Management Responsibilities
Budgets: None
Staff: None
Person Specification Professional and Administrative
E
D


E = Essential D = Desirable A = Application T = Test I = Interview
Means of
Testing
A/T/I
Qualifications/Knowledge and Experience
Demonstrable experience of having an organised and systematic approach to
administrative duties and record keeping , with proven ability of creating realistic
plans to achieve own deadlines and objectives.

A/T/I
Experience of providing administrative support and dealing with queries in a caring
and inclusive environment, dealing with people who may be in distress

AI
Experience of operating to a service code of practice, with experience of dealing
with sensitive personal information and maintaining confidentiality

AI
Educated to at least ‘A’ Level standard or equivalent

A
Relevant qualification or training in administrative support (IT software, touchtyping, customer care)

A
Database and Spreadsheet experience

A
Experience of working in a 'customer orientated' environment

AI
Broad knowledge and understanding of disability equality issues

AI

Experience of disability provision in Higher or Further Education
AI
Experience of balancing need to administratively support team members’ work
with need to protect time to achieve own objectives

AI
Experience of using databases and MS Office applications to manage diaries,
maintain and report on records

AIT
Experience of financial administration including efficient administration of orders,
invoices and payments

AI
Ability to pass on accurate information promptly to students staff and external
agents

AI
Ability to communicate clearly and concisely, including the abilty to communicate
effectively about role boundaries and priorities

AI
Good level of IT skills including working knowledge of Microsoft Office including
Word, Access, Excel, PowerPoint and similar administrative packages

AT
Communication and Service Delivery
Ability to adapt systems and processes to create efficiencies, making best use of
available IT resources

AI
Ability to maintain up-to-date knowledge of detailed regulatory and DSA
information and of services available at the Student Centre and within Colleges,
ensuring that the experience of each customer is positive and satisfactory

AI
Proven ability to observe and maintain confidentiality and role boundaries

AI
University and Section networks: Evidence of successful involvement in internal
networks and staff groups ensuring that accurate information is passed on to the
most appropriate people in a timely manner

AI
Experience of working effectively as a member of a team, providing support, and
assistance and cover where needed.

AI
Ability to co-ordinate own effort with that of college disability staff and others so
the work is completed effectively in line with team objectives

I
Proven ability to work in a busy environment, managing own workload and
prioritising effectively to meet deadlines

AI
Ability to anticipate and communicate potential problems to line management

AIT
Proven ability to analyse and solve problems in respect of administrative systems

AIT
Demonstrable ability to use initiative to resolve problems

AIT
Ability to undertake health and safety duties and responsibilities appropriate to the
post for self, department and student areas

I
Committed to the University’s Equal Opportunities policy and has an understanding
of how it relates to the responsibilities of the post.

AI
Managing Resources
Problem Solving
Work Environment and Care