Julia Helo Gonzalez
919.829.7000: office | 877.435.6266: toll-free | julia@helocomm.com: email | 3404 Mill Tree Road, Apt. B6, Raleigh, NC 27612
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23 years of professional training and teaching experience (communications, business, and ESL)
24 years of professional writing and editing experience (business, technical, agricultural, and academic)
10 years of professional website development, promotion, and electronic publishing experience
TEACHING AND TRAINING
Instructor of Effective Writing for Public Managers
6/03 – Present
North Carolina State University, Department of Public Administration
Raleigh, NC
Develop curricula and teach professional communications skills to college graduate students in the Master of
Public Administration program. Assignments include writing, editing, audience analysis, self-assessment, assessing
others’ work, planning, drafting, and creating informal memos and formal reports.
Trainer/Consultant
4/02 – 10/02
Public Broadcasting Service (PBS)
Washington, DC
Awarded grant to provide translation-consulting services and to develop Spanish and low-literacy English training
materials for PBS Parents website.
Communications Trainer
4/95 - Present
Helo Communications, Inc.
Raleigh, NC
Provide customized training related to general communications, technical writing, document development,
website development and maintenance, and résumé development. Teach private English-as-a-Second-Language
classes. Provide Spanish translation and interpretation services. Develop customized writing improvement
workshops and coaching sessions for professionals.
Instructor of Technical and Business Communication
1/92 – Present
North Carolina State University, Department of English, Professional Writing Program
Raleigh, NC
Develop curricula and teach professional technical/business writing and public speaking skills to college juniors
and seniors in technical- and business-related fields. Design assignments (formal and informal reports, proposals,
instructions, sales materials, group writing, analyses, oral presentations, memos, job application portfolios, etc.).
Lead class workshops, evaluate papers and presentations, provide feedback, identify opportunities for
improvement, provide coaching, and assign final grades. Provide practical advice on all aspects of professional
communication.
Instructor of English as a Second Language
8/93 - 2006
Work with small groups and individuals in Raleigh, NC.
Raleigh, NC
Work with students of all levels, from basic to advanced. Class sessions include open discussions; customized
lessons (based on students’ immediate needs); practicums (visits to various locations to put classroom lessons into
practice); advice on practical matters such as living arrangements and resources, employment, insurance, and the
like; and one-on-one practice. Teach private classes and at Wake Technical Community College.
Writing Workshop Leader
8/91 – 8/93
North Carolina State University, Department of Public Administration
Raleigh, NC
Led two-day writing assessment seminars and coaching sessions for Master of Public Administration students.
Assistant Writing Specialist and Tutor (English, Spanish)
University of Oklahoma, Department of Athletics
Tutored college undergraduates in English and Spanish.
6/89 - 12/89
Norman, OK
JULIA GONZALEZ - PAGE 2 OF 3
EDUCATION
Master of Science Degree, Technical Communication
5/99
North Carolina State University
Raleigh, NC
Thesis: Content Features of Consumer-Catalog Websites. Listed as “One of the Best Business Resources” of 2003 by
Business 2.0, a Time, Inc. publication.
Bachelor of Arts Degree, English, Writing and Editing (Wildlife Sciences concentration)
North Carolina State University
5/88
Raleigh, NC
COMPUTER EXPERIENCE
Adobe Acrobat, FrameMaker, Illustrator, PageMaker, PageMill, PhotoShop, Claris HomePage; Cold Fusion; Corel
WordPerfect; CorelDraw!; Elluminate; Eudora Pro; Fetch; ForeHELP, Gnu jCVS and WinCVS; Jasc Paint Shop
Pro; Macromedia DreamWeaver, Fireworks, and Flash; Horizon Wimba; Microsoft Access, Excel, Exchange,
FrontPage, Outlook, PowerPoint, and Word; Pretty Good Privacy; QuarkXPress; RoboHELP; SoftQuad
HoTMetaL Pro; Symantec ACT! And WinFax Pro; Visio Pro; WebCT Vista; WinZip, WolfWare; WS_FTP.
WRITING AND EDITING
MARCCOM, Fuquay-Varina, NC
Provide copywriting and copyediting services.
02/08 – Present
N-Shape Personal Fitness, Raleigh, NC
09/03 – Present
Develop marketing materials, website content, public relations materials for personal fitness studio.
Public Broadcasting Service (PBS), Washington, DC
04/02 – 10/02
Awarded grant to provide Spanish and low-literacy English training materials for PBS Parents website.
Helo Communications, Inc, Raleigh, NC
09/91 - Present
Perform communications consulting, writing, editing, website content and applications development, electronic
document delivery; Spanish translation/interpretation. Design help systems. Provide training in website
maintenance Develop professional résumés and C.V.s, marketing collateral, and proposals.
Duke University Department of Computer Science, Durham, NC
7/01– 9/01
Served as consultant for a joint venture with Duke Multimedia Services. Performed initial project planning, script
writing, and storyboarding for a recruitment CD and companion website.
Acroprint Time & Recorder Co., Raleigh, NC
Wrote documentation and help files for a new software product.
Connections Too, Raleigh, NC
Wrote documents and Website content for marketing consultancy.
5/01– 9/01
11/97 – 11/99
Advanced Concepts Business Communications, Chapel Hill, NC (now Advacon)
11/96 – 3/00
Performed technical/business writing/editing, website content development, electronic document conversion and
delivery.
Advanced Technical Support, Cary, NC
Wrote and designed marketing materials.
10/96 – 4/97
North Carolina State University, Raleigh, NC
4/95 – Present
Write, edit and oversee production of scientific, technical and business reports, promotional materials; implement
electronic document conversion/delivery projects and Website development tasks.
Aquaterra, Raleigh, NC
Wrote and edited scientific and technical reports; designed promotional displays.
DMG, Raleigh, NC
Performed specialized technical writing and editing for human-resource consultants.
3/95 - 7/95
7/94 - 12/96
Bayless & Associates (TQM/educational consultants), Cary, NC
2/94 - 2/96
Provided business writing and editing, desktop publishing, design, and publication coordination services.
JULIA GONZALEZ - PAGE 3 OF 3
WRITING AND EDITING (CONTINUED)
Oklahoma Climatological Survey, Norman, OK
5/91 – 7/91
Wrote, edited, and produced newsletters and educational materials for Oklahoma Mesonetwork project.
Cooperative Institute for Mesoscale Meteorological Studies and
Center for Analysis & Prediction of Storms, Norman, OK
8/89 – 7/91
Wrote, edited, and produced newsletters for internationally renowned meteorological research centers.
University of Oklahoma, Graduate Studies and Research Department, Norman, OK
12/89 - 7/91
Wrote, edited, and produced annual and monthly publications for the Office of Research Administration.
Researched, wrote, and edited grant proposals.
Burroughs Wellcome, Advertising Services Division, Research Triangle Park, NC
Performed graphics, desktop publishing, layout, and typesetting of marketing and sales materials.
5/93 - 8/93
Rogers Word Service, Raleigh, NC
2/93 – 4/95
Performed writing, editing, design, desktop publishing, marketing, and public relations. Specialized in the
development of résumés and C.V.’s.
Eastern Technical Associates, Raleigh, NC
5/87 - 12/87
Wrote and edited contracts, proposals, progress reports, letters, press releases, product releases, and promotional
ad copy. Assisted with development and production of instructional videos and proposals.
WEBSITE DEVELOPMENT
Helo Communications, Inc., Raleigh, NC
4/95 - Present
Develop specialized applications and content; promote and support custom websites. Development team includes
programmer, content specialist, designer, public relations specialist, and systems administrator. North Carolina S
corporation. Also perform technical writing and editing as well as Spanish translation and interpretation. A list of
clients/websites is available upon request.
ORGANIZATIONS AND ACTIVITIES
Volunteer
Chair of Marketing/Technology Committee for the Alianza de Latinos Profesionales pro Educación y Salud;
Volunteer for El Pueblo; Habitat for Humanity; Lutheran Family Services; National Multiple Sclerosis Society;
Wake County Literacy Council
Member
Independent Communicators Alliance, International Association of Business Communicators, Society for
Technical Communication
FOREIGN LANGUAGES
Spanish (25 years; fluent); French (2 years); German (3 years); Arabic (beginning conversational).
AWARDS
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Civics Grants, Wake Technical Community College (2004 and 2005)
Scholarship, annual North Carolina State University English as a Second Language Symposium (2005)
Master’s thesis listed as “One of the Best Business Resources on the Web” by Business 2.0, a Time, Inc. publication
(2003 – present)
PBS Ready-to-Learn Grant, PBS, Washington, DC (2002)
Golden Quill Award for Excellence in Technical Writing, Advanced Concepts, Research Triangle Park, NC (1998)
Teaching Assistant of the Year Finalist, N. C. State University English Department,
Raleigh, NC (1992)