JOB DESCRIPTION TITLE OF POSITION OCCUPANT Manager Rollingstock Engineering Vacant BUSINESS UNIT/DEPT LOCATION Infrastructure Services Railcar Depot REPORTS TO EMPLOYMENT STATUS General Manager Engineering & Maintenance 5 year Contract NO. OF DIRECT REPORTS up to 10 CLASSIFICATION POSITION NUMBER Job and Person Specification Approval ……………………………………………………………… General Manager or Executive Manager …../…../….. The purpose of this Job Description is to provide a broad outline of the responsibilities of the role. An employee will be required to perform from time to time other duties as required to fulfil the objective of the position. RESPONSIBILITY/ACCOUNTABILITY STATEMENT The Manager Rollingstock Engineering: • is accountable to the General Manager Engineering and Maintenance; • collaborates with all members of the Infrastructure Services Department; and • liaises with other business units, internal customers, unions, stakeholders and external agencies. The Manager Rollingstock Engineering is responsible for: • the day to day management of staff of the Rollingstock Engineering business unit; • the management of the Railcar Maintenance Agreement and Railcar Depot (approx $10m per year); • the management of the railcar refurbishment project (approx $37m over three years); • the provision of strategic input and expert engineering advice within Infrastructure Services and to the Rail Revitalisation Program, including the electrification of the network, the new Dry Creek depot and the purchase of trams and electric trains. KEY RESULT AREAS Leadership and Management Engineering Advice and Investigation Contract Management Customer Service Maintenance Management Risk and Quality Management Page 1 KEY RESULT AREA LEADERSHIP AND MANAGEMENT KRA1 Provide leadership to the Rollingstock Engineering staff by: a) ensuring individual roles, functions and responsibilities are clearly defined and communicated; developing and implementing individual performance development plans; b) managing the performance of the business units through effective use of data, analysis and problem solving tools; c) managing resources to maximise business outcomes and improved customer satisfaction; d) providing expert advice to the General Manager PTSD and Executive management as required; e) encouraging a continuous improvement culture in order to develop new work practices, procedures or the adoption of new technologies that improve efficiency, effectiveness and cost performance which includes; leading and coaching staff to develop systems and process for effective performance; identifying areas for improvement and addressing through selection and implementation of training and development programs; f) ensuring communication processes are in place which allow relevant and timely transfer of relevant information to employees. g) contributing to the development of strategies and initiatives to achieve a successful customer service operation; establishing and monitoring systems, procedures and practices that keep up-to-date with emerging trends and innovations in the suburban train industry to maximize patronage; contributing to the development and implementation of the Infrastructure Services business Plan and ensure employees are aware of its key objectives and activities; developing operational and staff policies to agreed and defined standards as required; managing and coordinating special projects as required, ensuring good prudential management principles are employed. h) achieving resolution of disputed commercially sensitive issues on behalf of TransAdelaide pertaining to operations, conflict resolution, industrial matters and personnel grievances (in conjunction with Human Resources as appropriate) to achieve TransAdelaide’s business objectives; page 2 of 6 Key Performance Indicator/s (KPI) KEY RESULT AREA KRA2 The requirements of TransAdelaide’s Performance Development Program are carried out in the Rollingstock and Signals Engineering Department. The business plan for Rollingstock Engineering is achieved. CONTRACT MANAGEMENT Manage Railcar Maintenance Contract in accordance with agreed standards, by: a) ensuring railcar availability and reliability issues are promptly and effectively addressed by the service provider and make recommendations to support decision-making within Infrastructure Services, including improvement opportunities; b) ensuring that the railcar asset condition improves over life of the contract; c) monitoring the availability of railcars for operational service including the kilometers run by each railcar class; d) approving all necessary work not already covered by the fixed management fee or kilometer rate in a timely manner and in accordance with the contract; e) managing the Railcar Refurbishment project to ensure on-time and on budget delivery of the refurbished railcars. Key Performance Indicator/s (KPI) Contracts are on time and within Budget Improvement in railcar asset condition index and reliability. Milestones of railcar refurbishment project achieved KEY RESULT AREA MAINTENANCE MANAGEMENT KRA3 Manage Rollingstock (train and tram) maintenance services in accordance with the TransAdelaide’s Maintenance Plan by: a) establishing and endorsing Rollingstock maintenance regimes and standards in accordance with relevant standards and codes of practice; b) auditing the maintenance performance of maintenance providers to ensure asset life is not compromised which includes, monitoring the updating of the Service Providers planned preventative maintenance schedule to ensure that asset life is not compromised; c) auditing the maintenance performance of the Glengowrie tram workshop maintenance staff to ensure that the trams are being maintained to the quality and standard required. page 3 of 6 Key Performance Indicator/s (KPI) Reliability of rollingstock meets acceptable levels of performance. All rollingstock audits are conducted as scheduled. All rollingstock maintenance is performed to schedule by the maintenance providers. KEY RESULT AREA ENGINEERING ADVICE AND INVESTIGATION KRA4 Provide expert engineering advice and input in the area of rollingstock and signal engineering to capital projects and maintenance business unit by: a) specifying business and or maintenance requirements; b) preparing technical specifications where required; c) participating in tender evaluation; d) reviewing design concepts, drawings and testing and commissioning plans; and e) conducting technical investigations or fault analyses. Undertake efficient investigation and represent TransAdelaide’s interests at major accidents and derailments by: f) ensuring minimal damage of TransAdelaide’s rolling stock in relation to technical aspects of recovery or re-railing activities; g) carrying out any internal investigations as to the cause or contributing factors to the accident or derailment and make recommendations for resolution/alternate course of action; h) representing TransAdelaide on any Boards of Inquiry, Coroner’s Inquest or Court Hearing as an expert on TransAdelaide’s rolling stock as required. KEY RESULT AREA CUSTOMER SERVICE KRA5 Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationships with Board members, staff, Unions and the general public, by: a) maintaining open lines of communication on all matters raised between TransAdelaide’s offices/employees; b) attending to urgent matters as they arise. Key Performance Indicator/s (KPI) All Customer Service standards met. KEY RESULT AREA SAFETY, RISK & QUALITY MANAGEMENT KRA6 Contribute to safe systems of work and the development of a quality management system by: a) ensuring all work practices comply with relevant rail safety, OHS&W, EEO and environmental legislation, regulations, and standards, including relevant Australian standards, through adherence to TransAdelaide’s policies, procedures and practices; b) actively participating in the identification and implementation of strategies to control all relevant risks, including the appropriate page 4 of 6 reporting of notifiable occurrences and environmental incidents; c) ensuring all work practices continuously improve in accordance with quality principles; Key Performance Indicator/s (KPI) Rail Safety, OHS&W, EEO and Environmental Act requirements complied with and commitment demonstrated. TransAdelaide policies, procedures and practices, including quality management related instruments, are complied with; Safety, security and environmental risks within the work area are mitigated in accordance with plans and timelines. Acknowledged by occupant: ……………………………………………… (Print Name) ……………………………………………… / / (Signature) page 5 of 6 PERSON SPECIFICATION Essential (E) Desirable (D) Qualifications Degree in mechanical or electrical Engineering enabling eligibility for corporate membership of the Institution of Engineers, Australia (E) Member of the institute of Rail Signal Engineers (D) Competency in the use of computers and various business and administrative software (E) Master, Diploma or equivalent in Business Management. (D) Relevant Knowledge & Experience Thorough knowledge of railcar and tramcar components, associated terminology and maintenance requirements (E) Demonstrated experience in project management and contract management including the preparation of specifications and contract documentation, administration and interpretation, and in resolving contractual issues between parties (E) Demonstrated experience in establishing appropriate communication and reporting processes regarding a contract relationship (E) Demonstrated experience in planning, resolving, researching and co-ordinating projects (E) Leadership and people management skills applicable to leading and managing the activities of a small work group (E) Knowledge of Railway Communication Concepts and Principles. (D) Knowledge of overhead traction power reticulation systems. (D) Sound knowledge of Australian Standards as they relate to rail Rollingstock engineering regulations and standards (D) An understanding of TransAdelaide’s strategic and business objectives (D) Knowledge of relevant Government policies, practices and operations (D) Knowledge of TransAdelaide Awards, Certified Agreements, and other agreements/instructions relating to pay entitlements (D) Competencies Abilities/Skills/Behaviours Leadership Skills (E) Demonstration of effective leadership expected by TransAdelaide Communication Skills (E) Able to communicate effectively at all levels. Negotiation and Conflict Problem Resolution Skills (E) Ability to negotiate and resolve conflict in a commercial environment. Concern with Quality (E) Concern for the quality of one’s own work, other workers and the organisation as a whole. Customer Service (E) Ability to listen to the customer, empathise and provide appropriate solutions to achieve a satisfactory result Analytical Skills (E) Ability to use logical skills for the analysis of information. Attention to Detail (E) Thorough in accomplishing a task with concern for all the areas involved, no matter how small page 6 of 6