Person Specification
Post Title: Community Engagement Administrator Outreach
Essential
Qualifications
Educated to 4 GCSEs or equivalent,
including English and Maths OR a be
able to demonstrate a proven ability
in an administrational role
Proven telephone experience with
external clients and customers
Ability to deal with customer queries
in emotionally charged situations
Good working knowledge of
databases and all Microsoft packages
including Word, Excel and Outlook
Abilities, Skills
& Knowledge
Other
Desirable
Vocational qualification/training in
an administrative type function
E.g. Customer Care, Business
Administration
Animal welfare knowledge, in
particular how it relates to
responsible pet ownership
Experienced in using Raisers Edge
and/or Anilog
Experience of working within an
educational environment or in
outreach services
Proven experience of delivering
excellent customer service to a
diverse client base
Excellent oral, written and interpersonal communications skills in
dealing with individuals and groups at
all levels
Ability to work under pressure,
manage time effectively and prioritise
workloads
Ability to contribute effectively as a
member of the Community
Engagement Team
Empathy and understanding of Wood Clean driving licence
Green’s core values and mission
Flexible approach to working hours
including occasional evenings and
weekends
Person Spec: Community Engagement Administrator - Education [Review Date: March 14]