In the event of a disaster the Queensland
Government will work with a wide range of
organisations to minimise the impact and
ensure the recovery of affected
communities.
During and after a disaster you may need
practical assistance or community support
to assist you and your family.
This brochure contains a range of general
local and community support services
available for individuals and families in your
area.
General community support services
Mensline Australia ..................... 1300 789 978
Relationships Australia .............. 1300 364 277
Beyondblue info Line ................. 1300 224 636
Lifeline Telephone Counselling ........... 131 114
Kid’s Help Line ........................... 1800 551 800
DV Connect ............................... 1800 811 811
Gambling Help Line ................... 1800 858 858
Parentline .................................. 1300 301 300
Salvo Care Line ......................... 1300 363 622
St Vincent de Paul Helpline… ......... 5561 4702
Seniors Enquiry Line.................. 1300 135 500
Australian Red Cross ................. 1300 554 419
Workplace Services
Further information is available at
www.qld.gov.au/community/disastersemergencies or by phoning the Community
Recovery Hotline on 1800 173 349.
Fair work info line……………………….131394
www.fairwork.gov.au
Apprenticeships and Trainee Support
…………………………………….1800 210 210
You can also download the free SelfRecovery app from the Apple or Android
App stores.
Department of Human Services
General…….….….……….….….……..132 468
Employment Service & Job Network ... 132 850
Financial Information Service .............. 132 300
Medicare ............................................. 132 011
Legal and Advocacy Services
Legal Aid Queensland ............... 1300 651 188
Welfare Rights Centre ............... 1800 358 511
Financial Counselling
Uniting Care Community Financial First Aid
……….….…….………….……….1800 007 007
Consumer Advice
Office of Fair Trading ........................ 131 7468
Department of Communities Child
Safety and Disability Services
Regional office. ........................... ...3884 7400
Community
Support Services
South East Region
Gold Coast
Gold Coast
Your home
SES ............................................................... 132 500
Department of Housing and Public Works
.................................................................. 5583 2200
Maintenance ........................................ 1300 650 917
Homeless Persons Information Queensland (HPIQ)
………………………………………1800 474 753
Electricity (Energex)… ................................. 131 253
Origin Energy, Gas… .................................... 132 461
Ergon Energy…... ......................................... 133 753
Telephone (Telstra) ................................... ….132 203
Optus……………………………………..…….133 937
Insurance Council of Australia (Hotline)… ..................
............................................................. 1300 728 228
Residential Tenancies Authority… ........ 1300 366311
City of Gold Coast:
General Enquiries… ............................. 1300 130 854
City Disaster Hotline… ......................... 1800 606 000
You and your family’s health
Queensland Health… ............................. (13HEALTH)
… ........................................................... (13 43 25 84)
Gold Coast Hospital… .............................. 5519 8211
Robina Hospital… .................................... .5668 6000
Tweed Hospital… ...................................... 5536 1133
Commonwealth Carelink Centre… ...... 1800 052 222
Disability Information (Department of Communities,
Child Safety and Disability Services)… ........ 137 468
Lifeline Gold Coast… ................................ 5579 6000
Australian Red Cross (Regional Office) .... 5539 7000
Gold Coast Youth Service ......................... 5572 0400
YHES House (Youth Health & Education Services)
…………………………………………… 5528 5333
Gold Coast Drug Council… ....................... 5535 4302
Kalwun Health Services .......................... 5526 1112
Pregnancy and Family Support Association
………………………………………………..5535 0444
North Gold Coast Early Years Centre.…...5578 1346
Foodbank QLD… ...................................... 3395 8422
Your business
Department of State Development and Infrastructure
and
Planning……………………………………..33817570
Business and Industry Portal………………..132 523
www.business.qld.gov.au
QRAA Primary Industry and Business..1800 623 946
www.qraa.qld.gov.au
Your employment/income
Lifeline (Financial Counselling)……………5579 6000
More General community support services
Mensline Australia………………………1300 789 978
Relationships Australia……………..….1300 364 277
Beyondblue info Line…………………...1300 224 636
Lifeline Telephone Counselling………………131 114
Material goods
Salvation Army ...........................................5591 2729
St Vincent de Paul .....................................5561 4702
Support / emergency relief services
Palm Beach Neighbourhood Centre Inc…5598 1505
St Johns Anglican Food Relief……………5531 6013
Blair Athol Homeless Persons Programme
……………………………………………….5536 2173
Gold Coast Youth Service Inc…………….5572 0400
Pregnancy & Family Support Assoc ……..5535 0444
ATSI Corporation for Welfare Resource and
Housing……………………………………...5525 0099
Nerang Neighbourhood Centre Inc……….5578 2457
Kalwun Social Welfare Support…………..5578 3434
Village Community Development Program
………………………………………………..5529 8253
St Vincent de Paul………………………….5482 2737
Other services
Citizens Advisory Bureau – Highway Legal Service
................................................................... 5532 9611
Department of Education and Training – Gold Coast
District Office ….…....…....…………………..5562 4888
Multicultural Communities Council………….5527 8011
Multicultural Families Organisation…………5571 0381
Domestic Violence Prevention Centre
Gold Coast…………………………………….5532 9000
Beenleigh……………………………………...3807 9922
Gold Coast Centre Against Sexual
Violence………………………..……………...5591 1164
DV Connect Men’s line……….………….1800 600 636
Elder Abuse Prevention Unit…………….1300 651 192
Kalwun Development Corporation………….5578 3434
Krurungal ……….……….……………………5536 7911
City of Gold Coast Pound……………………55817 600
Animal Welfare League……………………...55099 000
RSPCA – Animal Emergencies…................3426 9999
Crime Stoppers………….…….………….1800 333 000
Traffic Info Line – Gold Coast Traffic Management
Centre……………………………………………13 19 40
Telephone Interpreter Services……………….13 14 50
RACQ………………………….…………………131 905
Translink…………………….……………………131 230
Additional Information
People can follow up to date tweets for Community
Recovery at @RecoveryQld
For Emergency Response including Police, Fire and
Ambulance……………….…….………..................000
To donate visit www.givit.org.au