Personal Details:
Name:
Place of Birth:
Nationality:
Address:
Email:
Mobile Number:
Eligible to work:
Work Experience:
02/2013-Present
10/2012-01/2013
02/2012-09/2012
12/2011
Duties:
Curriculum Vitae
Antonina Paes
Tallinn, Estonia
Estonian/Russian
44 Worcester Gardens,
London, UB6 0BJ tonyapaes@hotmail.com
078 247 05 966
EU Citizen
Associate
Henley & Partners https://www.henleyglobal.com/
“ Citizenship through investment” program realization
Documentation handling
Legal translations
Interpreting
Corporate Receptionist
MITIE Client Services
Royal Bank of Scotland
Sign in & Sing out of the clients
Booking of the conference rooms
Practical use of Check ID System
Hotel Receptionist
Park Plaza Westminster Bridge http://www.parkplaza.com/
Check-In & Check-Out
Performing walk-ins
Exceeding guest expectations
Complaint handling
Practical use of HotSOS
Practical use of Opera PMS Version 5.0
Hotel Receptionist
Reception Academy Training Hotel www.ReceptionAcademy.com
Check-In & Check-Out
Taking reservations by phone & walk-in

01/2008 – 12/2011
Duties:
07/2009 – 08/2009
Duties:
06/2008 – 08/2008
Duties:
Education:
12/2011
Educational Details:
Exceeding guest expectations
Complaint handling
Foreign Currency Exchange
Practical use of Opera PMS Version 5.0
Freelance translator
Deluxe Digital Studios www.bydeluxe.com
Translation of subtitles from English into Russian
Proofreading
Rematch/Correlation
Intern
Embassy of the United States
Tallinn, Estonia www.estonia.usembassy.gov
Translation of the embassy web page into Russian
Interpreting
Translator
Translational Bureau Interlex
Tallinn, Estonia www.interlex.ee
Translation of media/legal/educational documents into
Russian, English and Estonian and vice versa
Reception Academy
Professional Hotel Receptionist Training www.ReceptionAcademy.com
Practical Hotel Receptionist Training
Welcoming Guests
Check-in and Check-out
Hotel procedures, brand standards & terminology
Loyalty programme enrolment
Practical use of Opera PMS Version 5.0
Behavioural Skills Training
Understanding Hotel Departments

09/2008 – 06/2011
09/2005 – 06/2008
Key Skills:
University of Tallinn, Estonia
MA Translation studies
C1.1 in spoken French
Tartu University, Estonia
BA English language and literature
Knowledge of Opera PMS Version 5.0 Full Service and HotSOS
Language Skills:
English:
Russian:
French:
Estonian:
Fluent
Mother tongue
Intermediate
Fluent
Interests:
Reading books and going to the gym three times a week.
References:
Martin Hartmann, Trainer
Reception Academy
Telephone: 020 7953 7796
Email: martin@receptionacademy.com
Pierre Runacher, Trainer
Reception Academy
Telephone: 020 7953 7796
Email: pierre@receptionacademy.com