Naveed Khalid
59 Lincoln Street, Oldham, OL9 7RN
07821403327 || nav3d@hotmail.com
PERSONAL PROFILE
A results driven, self-motivated and resourceful IT and Project support officer with in depth understanding
of all aspects of project coordination and implementation. Extensive hands-on experience in supporting
the delivery of new and existing IT projects. Well presented with excellent communication skills and
having a professional approach to solving problems. Now looking forward to make a significant
contribution with an ambitious company that offers opportunities for progression.
WORK EXPERIENCE
A management professional having a rich experience at various posts in
IT based organization “NADRA” (National Database and Registration Authority).
www.nadra.gov.pk
IT Support Officer
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Installing, configuring and troubleshooting computer using different build technologies.
Responsible for PC / Laptop Deployment (Creating Images, Imaging laptops and desktops using
GHOST/ Ecronis imaging) including Symantec Encryption Installations & Laptop Rollout for new
starters - providing one to one support in the handover of new laptop, troubleshooting issues, ensuring
user profiles are setup and sufficient training provided.
Travelling to various office locations to provide on-site support for software, hardware, printers with
installs/upgrade/rollouts and network access issues, increasing end user satisfaction.
Task completion and customer satisfaction report forwarded to senior system engineer.
IT Support Analyst – 1st Line
NADRA - Sargodha
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Nov 2015 – Present
Jan 2012 – Aug 2015
Resolving both internal and external users technical queries via telephone, email, desk side and
remotely.
Administering and supporting users including executives, directors, department heads and regional
managers on Windows XP and Windows 7, laptops, and Microsoft Office 2007/2010.
Assisting 1st, 2nd and 3rd line team where necessary on day to day projects and administration tasks.
User of and not limited to Windows Server 2008 & R2+/ 2012, Exchange, Office 365, Microsoft SQL.
Understanding and working knowledge of TCP/IP, DNS, DHCP, Active Directory, Group Policies
and Virtualisation technologies.
Auditing and configuring hardware and software records for corporate Asset Management and Project
team.
Perform infrastructure hardware repairs including printers, fax, phones, laptops, server maintenance,
network switches and network patching, software installation, wireless and other networking
technologies.
Asset tagging and decommissioning of old equipment and ensuring new computer hardware is safe
and complies with health and safety legislation.
Logging all tickets accurately and resolving issues to the agreed Service Level Agreement and
escalating support.
Maintaining support documentation and contributing new ideas for improvements.
IT Support Co-ordinator Assistant
NADRA - Sargodha
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Aug 2007 - Dec 2011
Assisted by senior manager in ensuring the effective migration of End User Computing (EUC) systems
upgrade from Windows XP to Windows 7 at all sites.
Function as an escalation point for technical support team queries, troubleshoot issues and
recommend solutions.
Worked with pilot user groups to test Windows 7 platform with current applications.
Provided remote support and desk side visits to users after deployment to resolve issues.
Putting together professional and clear PowerPoint presentations for executive audiences.
Identifying, coordinating and ordering materials needed for sites.
Helping the assistant manager with the creation and development of reports and co-ordinating
resources to deliver project on time and budget.
Monitored and communicated site status and assisted in their daily duties to the RHO team.
KIOSK Supervisor
NADRA – Sargodha
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Oct 2006 - Aug 2007
Operational KIOSK machines.
Installation and troubleshooting of KIOSK machines.
Hard ware (Cash acceptor, CNIC reader, printer etc), software and connectivity problems handling.
Updating applications.
Cash collection and submit ion.
As a team member of training new staff related KIOSK.
Junior Executive (Administrator)
NADRA – Sargodha
Aug 2002 - Sep 2006
 Data acquisition/ quality control.
 CNIC (Computerized National Identity Card) and CRC (Child Registration Certificate) forms
booking.
 Verification of CNIC/ CRC forms through DRO (District Registrar Officer).
 Resolving applicants issue regarding CNIC/ CRC and guide as per standard operational
procedure.
 Rejection handling through ticketing system.
 Scanning of CNIC forms.
 Data base backups and further updation various applications.
 CRM system management.
 Creating batches and uploading data for further printing of CNICs/ CRCs.
 Distribution of CNIC/ CRC personally and in system.
Certifications
 ITIL
 CCNA
Currently Pursuing
Currently Pursuing
Education
 Master in Information Technology (MIT) from University of Sargodha
Personal Interests
Tracking | Cycling | Cooking
References
References are available on request
2008 – 2011