WILKES UNIVERSITY Program Review Report (PRR): ACADEMIC SUPPORT
MAJOR REVIEW
Current Academic Year
Division: (e.g. Student Services, College of the Humanities and Social Sciences)
Dean/Vice President name:
Program/department: (e.g. Department of Political Science, Residence Life)
Individual preparing report name:
Purpose
The Program Review Report is designed to capture the following information:
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Self-evaluation of the program
Generate leadership feedback
Validate the instrument (PRR)
Instructions and process
Please respond to the following items by inserting text and referencing data to support program evaluation. Responses should be as concise.
Deans/Vice Presidents digitally will receive blank Program Review Reports (PRR) for their respective programs/departments
 Deans/Vice Presidents will assign program and department specific PRRs for completion
 Program/department leaders are expected to engage faculty and/or staff to gather information to complete the PRRs
 Completed PRRs are reviewed by division leaders
o Deans/Vice Presidents are encouraged to use the “Deans/Vice Presidents comment” column to provide additional insight
 Deans/Vice Presidents will collect PRRs and send digitally to wilkesprogramreview@wilkes.edu: a blank email account for this purpose
 Submit button appears at the end of the PRR
 Please respond to the “Rate the usefulness of this item” item
Important information
 Two documents should be included with this PRR:
o Program Profile: A summary of the mission, objectives, and alignment of the program
o Data Profile: A summary of the critical performance metrics related to the program/department (e.g. retention, FTE ratios, etc.)
 Narrative responses or bulleted lists are expected
 Attached information should be placed in the field at the end of the report
 Questions: Please contact the Associate Provost: Vernon B. Harper Jr. vernon.harper@wilkes.edu
 Problems with Adobe Acrobat should be directed to Nancy Weeks nancy.weeks@wilkes.edu
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WILKES UNIVERSITY Program Review Report (PRR): ACADEMIC SUPPORT
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Item
Wilkes University
Strategic Plan Goals
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Achieving excellence & growth in academic programs
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Developing a world-class support environment
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Valuing our people
Illustrate how your program aids in achieving Wilkes University success
2
List the measures for each of your Program Objectives (PO).
3
Interpret the results of each of your Program Objectives (PO) that was measured over the year.
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Dean/VP comment
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Item
Describe the steps necessary to increase of your program’s performance in reference to each Program
Objective (PO).
5
Describe your customers.
6
List the measures that evaluate customer satisfaction with the program.
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Dean/VP comment
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Item
Interpret the results of each measure of customer satisfaction.
8
Describe the techniques to improve customer satisfaction with of your program.
9
Recommend any measures that would increase information regarding customer satisfaction.
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10 Describe the process for disseminating the results of program review across the unit.
11 Describe the process for connecting the Program Objectives (PO) to the individual performance
management plans.
12 Describe the techniques used by your program to develop the staff.
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13 Analyze whether there are performance gaps among your program’s staff that can be addressed by
training/mentoring.
14 Determine whether personnel resources need to be reallocated to achieve the Program Objectives (PO) and
mission.
15 Determine whether financial resources need to be reallocated to achieve the department Program
Objectives (PO) and your mission.
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16 Determine whether physical resources need to be reallocated to achieve the Program Objectives (PO) and
your mission.
17 Describe any pertinent information that was not presented above, but needs to be addressed.
Thank you for completing this report,
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Dean/VP comment
WILKES UNIVERSITY Program Review Report (PRR): ACADEMIC SUPPORT
Attachments
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WILKES UNIVERSITY Program Review Report (PRR): ACADEMIC SUPPORT
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