Job title: Technical Solutions Consultant (8 Positions)
Company/organization: Hewlett Packard
City/location: Fort Collins, CO
Position type: Negotiable
Rate: This is an entry-level position. The starting salary will be based on skills and experience.
Application submission e-mail: http://h30631.www3.hp.com/colorado/services/jobid6592765technical-solutions-consultant-jobs
Job description
Key responsibilities and skill sets include:
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 Successfully resolve technical issues (hardware and software) from incoming internal or external
 businesses and end user’s contacts and proactive notification systems.
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Resolve incoming internal or external businesses’ and end user’s problems via telephone and e-support.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management
System (KMS).
Proactively assist customers to avoid or reduce problem occurrence.
Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting,
 etc.
Engages team members for support as required to ensure internal or external business and end user
Service Level Agreements (SLA) demands are met
 Begin to partner with and assist the Sales Pursuit team
 Is generally engaged in less complex support tasks relative to peers.
 High energy team player
 Creative and imaginative in developing customer solutions alone or as part of a team
Job requirements
Specific skills we are looking for.
This position will primarily support US Federal Government engagements as such US citizenship is required. Hewlett-Packard is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the HP Accommodation Policy.
HP will not sponsor individuals for immigration benefits in this position.

 High School Diploma or equivalent
 Ability to qualify for Highest Level of Security Clearance
 Excellent verbal and written communication skills in language to be supported
 0-3 years’ experience in relevant technologies and customer environments
 Good C/C++ or Java programming skills
 Networking: TCP/IP, HTTP
 Strong Database Skills (Sql Server, Oracle, MySQL)
 Web Application [J2EE (Servlets, JSP), JavaScript, XML, HTML]
 Product-oriented certificates (e.g. MCSE, MCP Network+, Linux+)
 Broad technology knowledge (MS Windows, LINUX, UNIX)
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Desired:
A.A. degree, Vocational Certificate, or equivalent in applicable technology OR College degree in
Computer Engineering, Software Engineering or similar
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Applicable Certifications
 Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
 Software and hardware knowledge of computing, storage and peripheral devices
 Advanced proficiency with case management databases and tools
 Superior customer service skills
 Phone and remote support experience. E-support experience
Job - Services
Primary Location - United States-Colorado-Ft. Collins
Schedule - Full-time
Shift - Day Job
Travel - Yes, 25 % of the Time
Ad expiration: Until filled
Contact name, e-mail, phone number: Asmita Dhere, asmita@hp.com
, 303-808-2565