MIS 373 | Fall 2014 | SYLLABUS MIS 373: Living with Complexity – A Perspective from the Information and Business Environment Unique number: Meeting time: Meeting Location: 04285 Mondays and Wednesdays, 12:30-2:00 p.m. CBA 4.324 Professor Reuben R. McDaniel, Jr. Charles and Elizabeth Prothro Regents Chair in Health Care Management Department of Information, Risk and Operations Management Office: CBA 6.454 Phone: Office: 512-471-9451 Mobile: 512-587-4862 Email: reuben.mcdaniel@mccombs.utexas.edu Office hours: Tuesday 9:00 - 12:00 noon TA: Email: Shi-Ying Lim shiying.lim@utexas.edu The world we live in seems to be becoming more and more complex. People often believe that more technology and more information will resolve this situation. Modern science suggests that this may not be true. Life is tough and getting tougher. Understanding the sources of the complexity you face will help you to figure out better ways to live with it. This course will examine some of the sources of complexity in our lives and suggest ways that we might more successful cope with it. Assignments: Analysis of academic and non-academic papers, 20%; team projects, 15%; class participation, 15%, mid-term term exam 20% (20% of mid-term is the individual strategies), individual term paper, 30%. Forty pages each week of reading and twenty pages of writing for the semester. Among other things, this course will help you to improve your critical thinking skills. There are four specific activities required that will form the basis for your learning throughout the semester. 1. You will be required to read academic and nonacademic papers regarding complexity science and complex adaptive systems. These will be the basis for class discussions. Acquiring content. 2. You will be required to provide written critiques for two of these papers. You will distribute your critiques your classmates. Each of these critiques is to be 3-4 pages long. Critiquing content. 3. You will be required to develop strategies and tactics, individually and in groups, for successfully navigating complex systems. Applying content. 4. You will be required to write a term paper expressing your understandings of complexity and of ways to live with complexity. Synthesis of content. 1 MIS 373 | Fall 2014 | SYLLABUS Class Schedule and Reading Assignments You are required to read 1-2 articles for each class period. The readings should be done before the class assigned. For several of the articles, your classmates will have prepared a discussion paper, which you should read before coming to class. Your goal should be to come to class prepared to discuss the topic with the required readings as a starting place for discussion. You are encouraged to use any material that you have access to in preparing for class discussion. There are numerous sources on the Internet for information about complexity theory. The reading packet is intended as a start, not as the end of insights into the topic. Use your imagination and your skills to enhance your sources of knowledge. Share your discoveries with the class so that we can all enjoy the fruits of your labor. Please note that I reserve the right to add a few readings from the popular press to the assignments notes below. Wednesday August 27 – Session 1 Introduction Sullivan, Tim (2013). Embracing Complexity: An interview with Michael J. Mauboussion. Harvard Business Review, September 2013. Monday September 1 Labor Day – No class meeting Wednesday September 3 – Session 2 Overview of Complex Systems McDaniel, Reuben R., Jr. (2004). Chaos and Complexity in a Bioterrorism Future. In John D. Blair, Myron D. Fottler, & Albert C. Zapantam (Eds.). Advances in Health Care Management, Vol. 4, 119-139. Oxford, UK: Elsevier, Ltd. Monday September 8 – Session 3 Overview of Complex Adaptive Systems Sargut, Gokce and McGrath, Rita Gunther (2013). Learning to Live with Complexity. Harvard Business Review, September 2013, 68 – 76. 2 MIS 373 | Fall 2014 | SYLLABUS Wednesday September 10 – Session 4 The Science of Complexity Gershenson, Carlos (2013). The Implications of Interactions for Science and Philosophy: eprint arXiv:1105.2827. Monday September 15 – Session 5 Overview of Structures Gladwell, Malcolm (2002). Blowing Up: How Nassim Taleb turned the inevitably of disaster into an investment strategy. The New Yorker, April 22 & 29, 162 – 173. Wednesday September 17 – Session 6 Fundamental Uncertainty McDaniel, Reuben R., Jr., Jordan, Michelle E., & Fleeman, Bridgette F. (2003). Surprise, surprise, surprise! A complexity science view of the unexpected. Health Care Management Review, 28(3), 266-278. Monday September 22 – Session 7 Value in Diversity McDaniel, Reuben R., & Walls, Michelle E. (1997). Diversity as a management strategy for organizations: A view through the lenses of chaos and quantum theories. Journal of Management Inquiry, 6(4), 371-383. Wednesday September 24 – Session 8 Communities of Practice Wenger, Ettienne. (2005). Communities of Practice: A Brief Introduction. http://www.ewenger.com/theory/index.htm Monday September 29 – Session 9 Emergence Goldstein, Jeffrey. (1999). Emergence as a Construct: History and Issues. Emergence, 1(1), 49 – 72. 3 MIS 373 | Fall 2014 | SYLLABUS Wednesday October 1 – Session 10 Co-Evolution and Fitness Landscapes Beinhocker, Eric D. (1999). Robust adaptive strategies. Sloan Management Review, 3, 95-106. Take home exam distributed Monday October 6 – Session 11 Take home exam turned in Interactions of Ideas Case Discussion - Class Debate, “Given what we know so far, what does it take to deal successfully with complexity?” Support your ideas. Provide reasoning for your ideas. Elaborate on your ideas. Wednesday October 8 – Session 12 Theory in Action Individual projects – developing strategies for action in the face of complexity Each student is to write a one-two page paper identifying specific strategies for action with a short paragraph justifying each strategy. These are to be turned in by the beginning of the class. Team projects: Developing strategies for action in the face of complexity Students will be divided into 5-6 person teams. Each team is to develop a one-two page paper identifying strategies for action with a short paragraph justifying each strategy. Each of these papers is to be distributed to all members of the class. Monday October 13 – Session 13 Dying in a Complex World Firestorm Video Weick, Karl E. (1993). The collapse of sense making in organizations: The Mann Gulch Disaster. Administrative Science Quarterly, 12(38), 628-652. 4 MIS 373 | Fall 2014 | SYLLABUS Wednesday October 15 – Session 14 Sensemaking as a Way of Staying Alive in a Complex World Weick, Karl E., & Roberts, Karlene H. (1993). Collective mind in organizations: Heedful interrelating on flight decks. Administrative Science Quarterly, 9(38), 357381. Monday October 20 – Session 15 Learning from Samples of One March, James G., Sproull, Less S., & Tasmuz, Michal (1991). Learning from samples of one or fewer. Organization Science, 2(1), 1-13. Wednesday October 22 – Session 16 Why do Some People and Organizations Fail to Learn? Weick, Karl E. & Sutcliffe, Kathleen M. (2003). Hospitals as cultures of entrapment: A re-analysis of the Bristol Royal Infirmary. California Management Review, 45(2), 7385. Monday October 27 – Session 17 Learning when it is a Matter of Life or Death Edmondson, Amy C. (2003). Speaking up in the operating room: How team leaders promote learning in interdisciplinary action teams. Journal of Management Studies, 40(6), 1419-1452. Wednesday October 29 – Session 18 Jazz as Key to Living with Complexity Wynton Marsalis Video Barrett, Frank J. (1998). Creativity and improvisation in jazz and organizations: implications for organizational learning. Organizational Science, 9(5), 605-622. 5 MIS 373 | Fall 2014 | SYLLABUS Monday November 3 – Session 19 Improvisation as an Important Skill McKenna, Kalin, Leykum, Luci K., McDaniel, Reuben, R. Jr., (2013). The role of improvising in patient care, Health Care Management Review, March 29, 2013. Wednesday November 5 – Session 20 Relationships are Critical in a Complex World Kelleher, Herb (1997). A culture of commitment. Leader to Leader, 2, 20-24. Monday November 10 – Session 21 Conversation as a Way to Make Sense Gratton, Lynda (2006). Connections and conversations provide the fuel for innovation. Financial Times, March 30, 2006. Wednesday November 12 – Session 22 Thinking about the Future when You Can’t make Good Forecasts Cilliers, Paul (2006). On the importance of a certain slowness. E:CO, 8(3), 105-112. Monday November 17 – Session 23 Can Information Systems Help in a Complex World Weick, Karl E. (1985). Cosmos vs. chaos: Sense and nonsense in electronic contexts. Organizational Dynamics, 14(2), 51-64. Wednesday November 19 – Session 24 Social Networks and Social Capital, the Importance of Linking Up Leana, Carrie R. (2013). The Missing Link in School Reform. Stanford Social Innovation Review, Fall 2013. 6 MIS 373 | Fall 2014 | SYLLABUS Monday November 24 – Session 25 Leadership in a Complex World Weick, Karl E. (2001). Leadership as the legitimation of doubt. In W. Bennis, (Ed.). The Future of Leadership. San Francisco: Jossey-Bass. Wednesday November 26 – No Class Happy Thanksgiving Monday December 1 – Session 26 Theory in Action McDaniel, Reuben R., Jr. (2007). Management Strategies for Complex Adaptive Systems: Sensemaking, Learning, and Improvisation. In Performance Improvement Quarterly, Vol. 20, 21 – 42. Revisit team projects on developing strategies for action in the face of complexity Wednesday December 3 – Session 27 Review and ***Final Paper Due*** 7