ANSWERING THE PHONE:
Sheena: Hello, this is Sheena from the Technical Education Department. How can I
help you?
Caller: Hello Ma’am. I would like to talk to Mr. Sharma.
Sheena: All right. But, first, could you please tell me who is on the line?
Caller: This is Mr. Ram calling from the ABC Department.
Sheena: I am sorry sir. He isn’t available at the moment. Could you call back later?
Caller: Ok. What time should I call then?
Sheena: You can call him back in an hour. He might be available.
Caller: Alright, thank you so much. Good bye!
Sheena: You’re welcome. Good bye!
TAKING MESSAGE:
Sheena : Good Morning. This is Sheena from Technical Education Department. How
can I help you?
Caller: I am Mr. Bob from Accounts Department. May I speak to Mr. Sharma?
Sheena: I am sorry. Mr. Sharma is out of the office now. May I take a message?
Caller: Well, when will he be back?
Sheena: Can’t say anything. May be he will be out the whole day!
Caller: In that case, I will leave a message. Please tell him that I would like to talk to
him regarding the discrepancy in accounts as soon as possible.
Sheena: OK. Is there any particular time you want him to call you?
Caller: He can ring me at my office any time tomorrow.
Sheena: OK. Let me repeat that back to you. You are Mr. Bob from Accounts
Department and because of the discrepancy in accounts, you would like to talk to him
as soon as possible and call at your office number tomorrow. Is that so?
Caller: Yes, that is correct.
Sheena: Ok, I will give him the message. He will get back to you as soon as possible.
Caller: Thank you. Good bye!
SETTING UP A MEETING:
Sheena: Good Morning Sir. This is Sheena from Technical Education Department. How
can I help you?
Barry: Good Morning. This is Barry calling on behalf of the Principal of Government
College in Ludhiana. She would like to set up a meeting with Mr. Sharma.
Sheena: All right. But regarding what she would like to talk to him?
Barry: She wants to discuss about the results with him. So will he be available tomorrow
at 11 am?
Sheena: Oh I see. Well, can I fix the meeting tomorrow at noon?
Barry: Yes. That sounds well.
Sheena: Ok so she can meet him at noon tomorrow.
Barry: Thank you so much. Good bye!
Sheena: With pleasure. Good bye!
CANCELLING AN APPOINTMENT:
Sheena: Good Morning. Is this Mr. Barry calling from Government College, Ludhiana?
Barry: Yes, it is. May I know who is calling?
Sheena: This is Ms. Sheena from Technical Education Department.
Barry: Oh yes!
Sheena: Well Mr. Barry, you fixed an appointment of the Principal of your college with
Mr. Sharma at noon tomorrow. However, I am extremely sorry to inform you that he
won’t be able to meet her tomorrow as something urgent has come up. The meeting
has to be cancelled.
Barry: That’s really bad. So when can she meet him now?
Sheena: My boss would like to postpone the meeting to Monday afternoon. Would that
be convenient?
Barry: Ok, I will talk to her regarding the same and will let you know.
Sheena: All right! Hope to hear soon from you!
IMPORTANT SENTENCES:












How can I help you?
May I know who is on the line?
May I know who is calling?
Who is calling?
From where are you calling?
With whom would you like to talk?
What do you want to talk about?
About what would you like to talk?
I am sorry.
He / She is not available at the moment.
He is busy right now.
He is not in the office.

















He is on leave.
He will be returning next week.
You can call later.
You can call in the afternoon/ next morning.
He can’t talk to you right now.
He is in a meeting.
Would you like to leave some message?
He will get back to you as soon as possible.
Should I fix your meeting with him tomorrow?
Can you call him later?
I will let you know.
I will get back to you as soon as possible.
He would like to meet you.
He wants to talk something urgent.
He won’t be able to meet you.
He wants to cancel the meeting.
He wants to postpone the meeting.
TRANSLATE THE FOLLOWING:







A meeting is going to be held next week.
………………………………………………………………………………………………
It has been decided that a change needs to be made in the policy.
………………………………………………………………………………………………
There has been a decline in the result in the past few years.
………………………………………………………………………………………………
Because of the unavailability of the resources, it has been decided to cancel it.
……………………………………………………………………………………………..
Development has taken place in every field.
…………………………………………………………………………………………….
He has planned to change it.
………………………………………………………………………………………………
Nothing can be done now regarding this.
……………………………………………………………………………………………..







Western Culture has influenced our culture in many ways.
………………………………………………………………………………………………
After a short period, it will start again.
………………………………………………………………………………………………
Nothing has been done so far.
……………………………………………………………………………………………..
The policies of the Government have changed from this month.
……………………………………………………………………………………………..
Laws are the collection of rules by which any state maintains order within a
society.
……………………………………………………………………………………………
We should know our rights.
……………………………………………………………………………………………
That needs to be sorted out as soon as possible.
……………………………………………………………………………………………
TAKING AN APPOINTMENT:
Sheena: : Good Morning. This is Sheena from Technical Education Department. How
can I help you?
Mr. Bob: I would like to meet Mr. Sharma. Could you please tell me when can I meet
him?
Sheena: Hold for a moment sir. Let me check his schedule.
Mr. Bob: All right.
Sheena: Yes Sir. He will be free around 4 pm tomorrow. Should I fix your appointment
with him tomorrow at this time?
Mr. Bob: OH actually I will be little busy at this time.
Sheena: Then what other time would suit you?
Mr. Bob: I believe at 1 pm would be suitable for me.
Sheena: I am sorry sir. He won’t be able to meet you then. So can I fix your meeting at
10:30 am day after tomorrow?
Mr. Bob: Yes that is right. Do that!
Sheena: All right sir. It’s done!
Mr. Bob: thank you so much. Good-bye!
Sheena: With pleasure! Have a nice day Sir!
IMPORTANT SENTENCES:
















When would you like to meet him ?
When should I fix an appointment with him?
When would you be free then?
Any other time?
What time is suitable to you?
This time wont suit him.
Should I fix your meeting then?
Are you sure ?
Hold for a moment.
Let me check his schedule.
He won’t be able to meet you then.
Some other time Sir?
Anything else that you would like to enquire?
Anything else that you want to know?
With pleasure.
Have a nice day!
FIXING AN APPOINTMENT:
Mr. Bob: Hello , This is Mr. Bob. How can I help you?
Sheena: Hello, This is Sheena from Technical Education Department. Mr.
Sharma, my boss would like to meet Mr. Ali today.
Mr. Bob: Would 4 pm suit him?
Sheena: Can’t it be a little before this?
Mr. Bob: How about 11: 30 am?
Sheena: Yes, that sounds good.
Mr. Bob: So should I fix an appointment at that time?
Sheena: Absolutely, do that for sure! It’s really urgent.
Mr. Bob: Certainly ma’am. I shall do that!
Sheena: Thank you so much!
Mr. Bob: With pleasure! Good – bye!
Sheena: Good-bye!
IMPORTANT SENTENCES:









I would like to fix an appointment.
My boss would like to meet you.
Is there any other time?
At what time he would be free?
Can’t it be a little early?
How about tomorrow at 5 pm?
He wont be comfortable with this time.
Cant there be any other time?