Job Description Job Title: Team: Oasis Farm Waterloo: Farm Hand Oasis Church Waterloo Location: Oasis Farm Waterloo, 20 Carlisle Lane, London SE17LG Hours: Casual hours, based on a rota arrangement Unsocial Working: Weekends and or evenings and early mornings. Responsible to: Farm Manager Pay: £10 per hour Oversight of: Volunteers working at Oasis Farm Waterloo Job Purpose: To ensure the safety and security and a quality experience for all visitors to Oasis Farm To oversee that volunteers adhere to set standards and procedures To facilitate operations on the farm including animal care and horticulture To support volunteers in accordance with the ethos and values of Oasis Organisational Context The Farm Hand role will operate within the Oasis Church Waterloo Team which currently serves Oasis Academy Johanna, Oasis Academy South Bank as well as a variety of integrated and diverse community projects with the common aim of bringing benefit to the whole person and transforming the experience of local community. The Farm is run in partnership with Jamies Farm. Postholders will work under the direction of the Farm Manager to ensure that Oasis Farm Waterloo is meeting it’s 5 objectives of: Providing exceptional educational experiences to the public Showcasing an exemplar city farm including sustainable agricultural systems Generating funding for the farm Giving volunteers a safe and structured work experience Creating an inclusive quality community asset Areas of responsibility and specific duties Strategy/Planning/Organising Participate in a rota shift pattern to ensure timely delivery for community access to the farm Ensure the set daily farm duties are carried out for the wellbeing of visitors, animals and plants Ensure the security, hygiene and cleanliness of the whole farm at all times by following agreed procedures To greet all visitors and offer farm information in a welcoming and inclusive manner Complete necessary records of activity including enquiry forms, accident records, timesheets etc Physical Activities Participate in set up and close down for public access including animal pens, setting out tables, chairs and any associated practical preparations Ensure any items requiring replenishment are attended to, for example hand wash area / feedback forms To provide any practical assistance to families as necessary eg buggy transfer, wheelchair management Receiving and processing deliveries which could include heavy items Analytical/Creative Thinking/Problem Solving To advise the Farm Manager on customer feedback To respond to disruptive behaviour from members of the public in accordance with ethos and procedures People Management To support volunteers working at Oasis Farm Waterloo Other responsibilities To ensure that all health and safety checks are carried out for human and animal feed. To facilitate new stock arriving on site, ensuring any mess is cleared and chilled/frozen stock is dealt with in the correct way To ensure accuracy when dealing with cash Person Specification – Oasis Farm Waterloo Farm Hand Job knowledge/experience Essential Proven experience working in a public facing customer service environment Proven experience of site security and key handling. Proven experience handling and dealing with money. Knowledge of Manual Handling requirements Desirable Knowledge and experience of horticulture. Knowledge and experience of animal care. Knowledge and experience of agriculture and sustainability. Knowledge of environmental health issues relevant to the farm Experience within an educational setting. First Aid at Work certification (or prepared to take appropriate training) Skills Good inter-personal skills Ability to relate to a diverse customer base of all ages Good communication skills (oral/written) Experience in animal and plant care. Practical problem solver for on the spot repairs. Ability to drive own / hire car Numerate Personal qualities Organised Reliable Positive can do attitude Confident Flexible and adaptable Supportive of the ethos and values of Oasis Existing DBS check (or agreement for this to be processed by Oasis with immediate effect) Interested in wellbeing and therapeutic environments.