Examples of ACE @ 25 parameters Indicator Bench Mark CABG mortality rate Cleveland Clinic Complication rate post coronary intervention AJ of Therapeutics US Average Length of Stay (ALOS post) angioplasty ALOS post THR Hillcrest Hospital Cleveland Clinic Agency For Healthcare Research & Quality (AHRQ), US ALOS post TKR AHRQ, US Complication rate TKR American Academy of Orthopaedic Surgeons ALOS post renal transplant NY State Dep’t of Health Patient satisfaction with pain management Internal Apollo Door to thrombolysis time in ischemic stroke in Emergency Massachusetts General Hospital Emergency US Room(ER) Catheter Related Blood Stream Infections (CR BSI) National Healthcare Safety Network One year survival rate for liver transplants Mayo Clinic Proceedings Indicator CABG mortality rate Complication rate post coronary intervention ALOS post angioplasty ALOS post THR Numerator Number of in-hospital deaths after CABG Number of patients developing predischarge complications after coronary intervention Total number of inpatient days post angioplasty Total number of inpatient days post THR Denominator Total number of CABG conducted Total number of coronary interventions conducted Total number of angioplasties performed Total number of THR performed ALOS post TKR Total number of inpatient days post TKR Total number of TKR performed Complication rate TKR Number of patients developing predischarge Total TKR performed complications post TKR Patient satisfaction with pain management Patient satisfaction score for satisfaction with pain Number of discharged patients who gave their response management in the customer feed back form (VOC form). Maximum score 5 Door to thrombolysis time Average lag time between arrival of the patient, to in ischemic stroke in ER start of the thrombolysis in patients with ischemic Total number of ischemic stroke patients in ER stroke in ER Catheter Related Blood Total number of CR-BSI cases Total number of catheter (central line ) days One year survival rate for Number of living patients one year post liver Number of liver transplants conducted during a defined liver transplants transplant period Stream Infections (BSI) Example of Scoring Indicator Benchmark Range Score CABG mortality rate 0.60% ≤0.80 4 Cleveland Clinic 0.81-1.20 3 1.21-1.60 2 1.61-2.00 1 >2.00 0 ACE @ 25 online dashboard 90 80 70 60 50 40 30 20 10 0 January 10 February 10 March 10 April 10 May 10 June 10 July 10 August 10 September 10 October 10 November 10 December 10 January 11 February 11 March 11 April 11 May 11 June 11 July 11 August 11 September 11 October 11 November 11 December 11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 ACE @ 25 improvements - examples Group Average ACE @ 25 scores Figure 1: ACE @ 25 group average scores Apollo H Medication errors Apollo B Complication rate post coronary intervention 4 4 3 3 Oct-13 Jul-13 Sep-13 Jun-13 Aug-13 Apr-13 May-13 Jan-13 Feb-13 Mar-13 Oct-12 Dec-12 Nov-12 Jul-12 Sep-12 Jun-12 Aug-12 Apr-12 May-12 Jan-12 Feb-12 Mar-12 Oct-11 Dec-11 Nov-11 Jul-11 Sep-11 Jun-11 Aug-11 Apr-11 May-11 Jan-11 Feb-11 Mar-11 Oct-10 Dec-10 Nov-10 Jul-10 Sep-10 Jun-10 Aug-10 Apr-10 May-10 Jan-10 Feb-10 Mar-10 Oct-09 Dec-09 Nov-09 Jul-09 0 Sep-09 0 Jun-09 1 Aug-09 1 Apr-09 2 May-09 2 Figure 2: Apollo H Medication errors. The scores were fluctuating initially, now they have a constant maximum score of 4 Figure 3: Apollo B Complication rate post coronary intervention. The initially widely fluctuating scores are now in the green zone with scores of 3 or 4 Apollo D Patient satisfaction with pain management Apollo P Catheter related UTI (CR-UTI) 4 3 3 2 2 1 1 0 Oct-13 Jul-13 Jun-13 Sep-13 Aug-13 Apr-13 Mar-13 May-13 Jan-13 Feb-13 Dec-12 Nov-12 Oct-12 Sep-12 Jul-12 Jun-12 Aug-12 Apr-12 Mar-12 Figure 4: Apollo D Patient satisfaction with pain management. The scores have improved from 3 to the maximum score of 4 May-12 Jan-12 Feb-12 Dec-11 Nov-11 Oct-11 Sep-11 Aug-11 Jul-11 Jun-11 May-11 Apr-11 Feb-11 Mar-11 Jan-11 Dec-10 Nov-10 Oct-10 Sep-10 Aug-10 Jul-10 Jun-10 May-10 Jan-10 Apr-10 Feb-10 Mar-10 Oct-09 Dec-09 Nov-09 Sep-09 Jul-09 Aug-09 Jun-09 Apr-09 May-09 0 Figure 5: Apollo P Catheter related urinary tract infections (UTI). The initially variable scores have stabilized to the maximum score of 3 Apr-09 Figure 8: Apollo B Average Length of Stay post TURP. The fluctuating scores initially have stabilized to the maximum score of 4. Oct-13 Sep-13 Aug-13 Jul-13 Jun-13 May-13 Apr-13 Mar-13 Feb-13 Jan-13 Dec-12 Nov-12 Oct-12 Sep-12 Aug-12 Jul-12 Jun-12 May-12 Apr-12 Mar-12 Feb-12 Jan-12 Dec-11 Nov-11 Oct-11 Sep-11 Aug-11 Jul-11 Jun-11 May-11 Apr-11 Mar-11 Feb-11 Jan-11 Dec-10 Nov-10 Oct-10 Sep-10 Aug-10 Jul-10 Jun-10 May-10 Apr-10 Mar-10 Feb-10 Jan-10 Dec-09 Nov-09 Oct-09 Sep-09 Aug-09 Jul-09 Jun-09 May-09 Apr-09 Figure 6: Apollo K Average Length of Stay in hospital. The scores have gradually risen from 2 to 3 and are now going up to the maximum of 4 2 Jul-09 Feb-11 3 4 3 1 2 0 1 0 Figure 9: Apollo H Average Length of Stay post renal transplant. The scores have now begun to touch the maximum score Figure 7: Apollo A Average Length of Stay post TKR. The fluctuating scores initially have stabilized to the maximum score of 4 4 Apollo B ALOS post TURP Apollo H ALOS post renal transplant Oct-13 Sep-13 Aug-13 Jul-13 Jun-13 May-13 Apr-13 Mar-13 Feb-13 Jan-13 Dec-12 Nov-12 Oct-12 Sep-12 Aug-12 Jul-12 Jun-12 May-12 Apr-12 Mar-12 Feb-12 Jan-12 Dec-11 Nov-11 Oct-11 Sep-11 Aug-11 Jul-11 Jun-11 May-11 Apr-11 Mar-11 Apollo K Average Length of Stay (ALOS) in hospital Jan-11 Dec-10 Nov-10 Oct-10 Sep-10 Aug-10 Jul-10 Jun-10 May-10 Apr-10 Mar-10 Feb-10 Jan-10 Dec-09 Nov-09 Oct-09 Sep-09 1 Jun-09 2 Aug-09 3 May-09 4 4 Apollo A ALOS post TKR 3 2 1 0 0