P-340 EVALUATION CRITERIA
3.3.1
SECTION I. CAPACITY, CAPABILITY, KNOWLEDGE, BACKGROUND AND EXPERIENCE
– SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.1 (3.3.1.1 – 3.3.1.8) for the specific Service being offered.
3.3.1.1
Provide a brief narrative describing the history of your firm. Identify the number of employees in your firm, the ownership and if the company has ever filed bankruptcy, been in loan default, or if there are any pending liens, claims or lawsuits against the firm.
3.3.1.2
Provide demonstrated experience that supports your firm’s ability to perform the services identified in the goals and intent of this RFP.
3.3.1.2.1
List up to five (5) contracts the Offeror may have had with institutes of higher education or businesses of similar size and complexity of Services provided during the last five (5) years that relate to the Offeror’s ability to perform the service(s) as requested in this RFP. List by company all Services provided to that company (e.g., Primary and/or Secondary Internet, Primary and/or Secondary WAN connectivity, Primary and/or Secondary PSTN/Trunk connectivity, DID phone numbers, Long Distance Service, Toll Free numbers, Basic Business Phone Lines, Audio
Phone & Web conferencing, etc.), contract reference numbers, project name/title, contract amount, contract period of performance, date of completion, contact person’s name, title, address, E-mail address and web address. By responding to this RFP, the Offeror grants permission to CNM to contact the references. NOTE: ALL
REFERENCES WILL BE CONTACTED BY EMAIL, SO PLEASE BE SURE TO INCLUDE THE
CONTACT’S EMAIL ADDRESS . Do not include CNM as a reference.
3.3.1.3
3.3.1.4
Identify all telecommunication services your firm can supply to fulfill the Services.
State the name, title or position, telephone number and e-mail address of the individual who would have primary responsibility for the potential project services resulting from this RFP.
3.3.1.5
Identify names, responsibilities, qualifications and location(s) of staff who will be assigned to the projects. CNM may at CNM’s sole discretion request removal and replacement of any of the Contractor’s staff not meeting performance requirements. Changes to staff assigned to projects made by the Contractor must be mutually agreed to by the Parties.
3.3.1.6
Identify names, responsibilities, qualifications and location(s) of subcontractors and/or consultants who will be assigned to the projects. All changes to personnel assigned to projects must be mutually agreed to by the parties.
3.3.1.7
3.3.1.8
Provide an organizational chart of your firm indicating lines of authority for personnel involved in performance of this potential contract and relationships of this staff to other programs or functions of the firm. This chart must also show lines of authority to the next senior level management.
Describe if your firm has had a contract terminated for default in the last five (5) years. Termination for default is defined as notice to stop performance due to the Offeror's non-performance or poor performance or if the issue of performance was either (a) not litigated due to inaction on the part of the Proposer, or (b) litigated and such litigation determined that the proposer was in default. Submit full details of their terms for default including the other parties’ name, address, and telephone number. Present the Offeror’s position on the matter. CNM will evaluate the facts and may, at its sole discretion, reject the proposal on the grounds of the past experience. Indicate if no such termination for default has been experienced by the Offeror in the past five (5) years.
3.3.2
SEE TABLE 3.3 FOR
POINTS POSSIBLE FOR 3.3.2 (3.3.2.1 – 3.3.2.18) for the specific Service being offered.

3.3.2.1
MANDATORY: Confirm Primary connectivity shall be provided to both of CNM’s Main Campus
3.3.2.2
3.3.2.3
communications entrance facilities in an Active/Active failover configuration .
MANDATORY: Confirm Secondary connectivity shall be provided to CNM’s Westside Campus communications entrance facility.
MANDATORY: Confirm that a minimum of 99.9% availability as measured independently at each service location shall be provided .
3.3.2.4
MANDATORY: Confirm that a minimum of 200 Mbps CBR shall be provided at each service location.
3.3.2.5
MANDATORY: Confirm that service is scalable in 100 Mbps increments up to 1Gbps without incurring downtime for implementation .
3.3.2.6
MANDATORY: Confirm that your firm shall coordinate router configurations so that CNM appears as a single
Internet entity over its multiple connections.
3.3.2.7
MANDATORY: Confirm that Connection Type: Ethernet handoff to CNM is provided.
3.3.2.8
MANDATORY: Confirm that Carrier Transport Services are included.
3.3.2.9
MANDATORY: Confirm that Internet Service is included.
3.3.2.10
MANDATORY: Confirm that Primary Physical Build Out of Media installation to CNM includes both of CNM’s
Main Campus entrance points located at 835 Buena Vista SE and 525 Buena Vista SE secondary service entrance facility, and Geographically diverse pathways for each CNM service entrance back to provider’s Central Office or
Network Switching Centers.
3.3.2.11
MANDATORY: Confirm that Secondary Physical Build Out of Media installation to CNM’s Westside Campus
(10549 Universe Blvd, NW) service entrance facility, and Geographically diverse pathways for each CNM service entrance back to provider’s Central Office or Network Switching Centers.
3.3.2.12
MANDATORY – Confirm that Internet circuits and related services shall, at a minimum, be configured to match the capabilities of CNM’s existing Internet interface hardware and require no hardware or software modifications on the part of CNM.
3.3.2.13
MANDATORY – Identify all recurring and non-recurring costs and clearly indicate both tariff and non-tariff rates.
These rates MUST be verified by CNM’s Purchasing department. Offerors shall provide details on how this verification can be performed.
3.3.2.14
MANDATORY – Describe all entrance construction and equipment requirements that will be the responsibility of
CNM to provide.
3.3.2.15
MANDATORY – Describe all abilities available to CNM to monitor detailed real time and historical utilization and performance statistics. Provide sample reports with your proposal.
3.3.2.16
MANDATORY – Describe how your firm’s services satisfy the 24x7x365 network management, reporting and response with problem resolution with minimum service requirement of restoration within 4 hours for bandwidth performance degradation that exceeds 33% for each individual circuit, and confirm that restoration shall be within
24 hours for bandwidth performance degradation that is less than 33% for each individual circuit.
3.3.2.17
DESIRED – Dynamic Bandwidth Capacity: Describe all capabilities available to CNM to make real time adjustments to subscribed bandwidth to address fluctuating traffic demands. Identify any/all costs associated with this.
3.3.2.18
DESIRED – Connectivity to Cloud Services: Confirm Virtual connectivity to cloud based applications providers is available. Identify any/all costs associated with this.

3.3.3
3.3.3.1
3.3.3.2
3.3.3.3
SEE TABLE 3.3 FOR POINTS
POSSIBLE FOR 3.3.3 (3.3.3.1 - 3.3.3.21) for the specific Service being offered.
MANDATORY: Primary Service Locations: Confirm that your firm shall provide connectivity to both of CNM’s
Main Campus distribution facilities located at 835 Buena Vista SE and 525 Buena Vista SE; and each of CNM’s six (6) campus and two (2) auxiliary locations as well as future locations as they are established .
MANDATORY: Secondary Service Locations: Confirm that your firm shall provide connectivity to each of
CNM’s six (6) campus as well as future locations as they are established .
MANDATORY: High Availability: Confirm that a minimum of 99.9% availability as measured independently at each service location shall be provided .
3.3.3.4
3.3.3.5
MANDATORY: Primary Service Initial Bandwidth: Confirm that the required minimum initial bandwidth shall be provided and may vary based on the anticipated utilization of each location as follows:
10Mbps – A-SBDC
10Mbps – SV-SBDC
100Mbps – SVC
100Mbps – WTC
100Mbps – RRC
100Mbps – ATC
200Mbps – JMMC
400Mbps – WSC
1Gbps – MAIN (Primary Service Entrance)
1Gbps – MAIN (Secondary Service Entrance)
MANDATORY – Secondary Service Initial Bandwidth: Confirm that the required minimum initial bandwidth shall be provided and may vary based on the anticipated utilization of each location as follows:
100Mbps – SVC
100Mbps – WTC
100Mbps – RRC
100Mbps – ATC
200Mbps – JMMC
200Mbps – WSC
400Mbps – MAIN (Primary Service Entrance)
400Mbps – MAIN (Secondary Service Entrance)
3.3.3.6
MANDATORY: Bandwidth Scalability for Main Campus Locations: Confirm this is scalable in 100 Mbps increments beyond 1Gbps without incurring downtime for implementation for each Main Campus Location .
3.3.3.7
MANDATORY: Bandwidth Scalability Branch Campus Locations: Confirm this is scalable in 100 Mbps increments up to 1Gbps without incurring downtime for implementation for each Campus Location .
3.3.3.8
MANDATORY: Bandwidth Scalability Auxiliary Locations: Confirm this is scalable in 10Mbps increments to
100Mbps .
3.3.3.9
MANDATORY: Connection Type: Confirm Ethernet handoff shall be provided to CNM
3.3.3.10
MANDATORY: Confirm Carrier Transport Services are included .
.

3.3.3.11
MANDATORY: Physical Build Out: Confirm that Media installation to CNM shall include:
Primary Location - CNM’s Main Campus (835 Buena Vista, SE) primary service entrance facility
Primary Location - CNM’s Main Campus (525 Buena Vista, SE) secondary service entrance facility
Secondary Location - CNM’s Westside Campus (10549 Universe Blvd, NW) service entrance facility
All CNM campus and auxiliary location service entrance facilities with the exception of Secondary services to auxiliary locations.
3.3.3.12
MANDATORY – Geographically Diverse Pathways: Confirm that all Primary Service connections provide geographically diverse pathways for each CNM service entrance back to provider’s Central Office or Network
Switching Centers.
3.3.3.13
MANDATORY – Service Area: Describe the geographical area served by your firm including any relative franchise agreements, limitations and/or constraints that may prevent implementation of proposed services within the service area. Indicate specific locations where proposed services are available and in operation today and specific locations where proposed services can be readily implemented as well as realistic timeframes for such implementations.
3.3.3.14
MANDATORY – Compatibility: Confirm that Internet circuits and related services shall, at a minimum, be configured to match the capabilities of CNM’s existing WAN interface hardware and require no hardware or software modifications on the part of CNM.
3.3.3.15
MANDATORY – Disclosure of Related Costs: Describe all recurring and non-recurring costs and clearly indicate both tariff and non-tariff rates. These rates MUST be verified by CNM’s Purchasing department. Offerors shall provide details on how this verification can be performed.
3.3.3.16
MANDATORY – Identification of Customer requirements: Describe all entrance construction and equipment requirements that will be the responsibility of CNM to provide.
3.3.3.17
MANDATORY – Monitoring: Describe all capabilities available to CNM to monitor detailed real time and historical utilization and performance statistics.
3.3.3.18
MANDATORY – Management: Confirm your firm’s adherence to providing 24x7x365 network management, reporting and response with problem resolution including minimum service requirement of restoration within 4 hours for bandwidth performance degradation that exceeds 33% for each individual circuit and restoration shall be within 24 hours for bandwidth performance degradation that is less than 33% for each individual circuit.
3.3.3.19
MANDATORY – Metro Ethernet Forum (MEF): Confirm that your firm is an active member of the MEF.
3.3.3.20
DESIRED – Bandwidth Scalability Beyond 1Gbps for Branch Campus Locations: Describe your capability to provide future additional bandwidth capacity at CNM branch campus locations.
3.3.3.21
DESIRED – Dynamic Bandwidth Capacity: Describe the capabilities available to CNM to make real time adjustments to subscribed bandwidth to address fluctuating traffic demands

3.3.4
3.3.4.1
3.3.4.2
SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.4
(3.3.4.1 - 3.3.4.17) for the specific Service being offered.
MANDATORY – Primary Service Locations: Confirm that connectivity to CNM’s Secondary Main Campus distribution facility located at 525 Buena Vista SE and to its Westside Campus location at 10549 Universe Blvd,
NW shall be provided.
MANDATORY – Secondary Service Locations: Confirm that connectivity to each of CNM’s Campus locations that are not part of CNM’s Primary PSTN solution shall be provided.
MANDATORY – High Availability: Confirm that a minimum of 99.9% availability as measured independently at each service location shall be provided.
3.3.4.3
3.3.4.4
MANDATORY – Primary Initial Capacity: Confirm that the minimum equivalent capacity of its existing PRI circuits shall be provided as follows:
(Note: A single PRI circuit provides capacity for 23 concurrent high quality phone connections.)
Five (5) PRI equivalent capacity – Main (Secondary Service Entrance)
One (1) PRI equivalent capacity – WSC
3.3.4.5
3.3.4.6
MANDATORY – Secondary Initial Capacity: Confirm that the minimum equivalent capacity of its one (1) PRI equivalent capacity to each campus location.
MANDATORY – Capacity Scalability: Confirm that the Services are scalable without incurring downtime to meet
CNM’s future capacity requirements. Units of incremental scalability shall not exceed one (1) PRI equivalent capacity.
3.3.4.7
MANDATORY – Trunk Provisioning/DID Integration: Confirm that your firm shall fully utilize CNM’s existing
DID numbers and incorporate CNM’s DID numbers as a single pool in conjunction with the Secondary PSTN solution awarded as a result of this RFP.
3.3.4.8
MANDATORY – Service Area: Describe the geographical area served by your firm including any relative franchise agreements, limitations and/or constraints that may prevent implementation of proposed services within the service area. Indicate specific locations where proposed services are available and in operation today and specific locations where proposed services can be readily implemented as well as realistic timeframes for such implementations.
3.3.4.9
MANDATORY – Quality: Confirm that your firm shall provide quality of voice delivery that is equal to or greater than CNM’s current PRI based service currently provided by Qwest (CenturyLink).
3.3.4.10
MANDATORY – Primary Physical Build Out: Confirm that the Media installation to CNM shall include Primary entrance point to CNM’s Main Campus (525 Buena Vista SE) secondary service entrance facility, and Secondary entrance point to Westside Campus (10549 Universe Blvd, NW) service entrance facility.

3.3.4.11
MANDATORY – Secondary Physical Build Out: Confirm that the Media installation to CNM’s branch campus locations shall include:
JMMC (4700 Morris Avenue, NE)
SVC (5816 Isleta Blvd SW)
WTC (5600 Eagle Rock Avenue, NE)
RRC (2601 Campus Blvd, NE)
ATC (4700 Alameda Blvd, NE)
3.3.4.12
MANDATORY – Compatibility: Confirm that the Services provided shall interface seamlessly with CNM’s existing network, PBX hardware and software with minimal hardware or software modifications on the part of
CNM.
3.3.4.13
MANDATORY – Disclosure of Related Costs: Proposals shall include all recurring and non-recurring costs and clearly indicate both tariff and non-tariff rates. These rates MUST be verified by CNM’s Purchasing department.
Offerors shall provide details on how this verification can be performed
3.3.4.14
MANDATORY – Identification of Customer requirements: Describe all entrance construction and equipment requirements that will be the responsibility of CNM to provide.
3.3.4.15
MANDATORY – Management: Confirm your firm’s adherence to providing 24x7x365 network management, reporting and response with problem resolution including a minimum service requirement of restoration within 4 hours for bandwidth performance degradation that exceeds 33% for each individual circuit and restoration shall be within 24 hours for bandwidth performance degradation that is less than 33% for each individual circuit.
3.3.4.16
DESIRED – Monitoring: Describe the capabilities available to CNM to monitor detailed real time and historical utilization and performance statistics.
3.3.4.17
DESIRED – Dynamic Capacity: Describe the capabilities available to CNM to make real time adjustments to subscribed bandwidth to address fluctuating traffic demands .
3.3.5
SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.5
3.3.5.1
3.3.5.2
(3.3.5.1 - 3.3.5.8
for the specific Service being offered.
MANDATORY – DID Numbers: Confirm that your firm will provide the current range of 3000 sequential DID numbers from 505-224-3000 to 505-224-5999.
MANDATORY – Seamless Transfer: Confirm that your firm will provide a seamless transfer of its existing DID numbers from the current provider. Describe this process and the time frame necessary to perform this task.
3.3.5.3
MANDATORY – Implementation Costs: Confirm that all costs for transfer, provisioning and trunk integration are included.

3.3.5.4
3.3.5.5
MANDATORY – Compatibility With Secondary PSTN Trunk Services: Confirm that the DID services provided shall be integrated with the proposed Secondary PSTN Trunk Services determined as a result of this RFP.
MANDATORY – Disclosure of Related Costs: Proposals shall include all recurring and non-recurring costs and clearly indicate both tariff and non-tariff rates. These rates MUST be verified by CNM’s Purchasing department.
Offerors shall provide details on how this verification can be performed.
3.3.5.6
3.3.5.7
3.3.5.8
MANDATORY – Identification of Customer requirements: Describe all implementation requirements that will be the responsibility of CNM to provide.
MANDATORY – Directory Services: Confirm that Directory listing services are included and that DID numbers for which CNM does not specifically request directory listing services for shall remain unlisted.
3.3.6
3.3.6.1
MANDATORY – Management: Confirm your firm’s adherence to providing 24x7x365 network management, reporting and response with problem resolution including a minimum service requirement of restoration within 4 hours for bandwidth performance degradation that exceeds 33% for each individual circuit and restoration shall be within 24 hours for bandwidth performance degradation that is less than 33% for each individual circuit.
SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.6 (3.3.6.1 - 3.3.6.6) for the specific Service being offered.
MANDATORY – Confirm that all CNM DID numbers and basic business phone lines are included in a single long distance plan.
MANDATORY – Confirm that all CNM long distance billing for all included numbers shall be billed under a single billing statement and account and that the bill/invoice shall include CNM’s Purchase Order number.
3.3.6.2
3.3.6.3
MANDATORY – Confirm that changes in long distance services and service providers must be authorized in writing by CNM’s Purchasing Department via a change in the Purchase Order prior to the change being effective.
Any billing incurred as a result of unauthorized changes is the responsibility of the long distance provider selected as a result of this procurement process.
3.3.6.4
3.3.6.5
3.3.6.6
3.3.7
3.3.7.1
MANDATORY – Confirm that the Service provided includes Interstate Long Distance.
MANDATORY – Confirm that the Service provided includes Intrastate Long Distance.
MANDATORY – Confirm that the Service provided includes International Long Distance.
SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.7 (3.3.7.1 - 3.3.7.2) for the specific Service being offered.
MANDATORY – Confirm that Toll free numbers shall be configured to match the capabilities and features of the existing numbers and require no hardware or software modifications on the part of CNM.
MANDATORY – Confirm that your firm can ensure the retention of CNM’s existing phone numbers. 3.3.7.2
3.3.8
SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.8 (3.3.8.1 - 3.3.8.5) for the specific Service being offered.

3.3.8.1
3.3.8.2
3.3.8.3
MANDATORY – Describe the phone lines provided, features set and long distance capabilities.
MANDATORY – Confirm that CNM retains all existing phone numbers.
MANDATORY – Confirm that Long distance services shall be enabled and assigned to the long distance provider as determined as a result of this RFP (not necessarily the provider of the basic phone service).
3.3.8.4
3.3.8.5
MANDATORY – Confirm that associated CNM phone numbers shall remain unlisted unless otherwise requested by CNM.
MANDATORY – Confirm that Phone lines shall be configured to match the capabilities of the existing circuits and require no hardware or software modifications on the part of CNM
3.3.9
3.3.9.1
3.3.9.2
SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.9
(3.3.9.1 - 3.3.9.12) for the specific Service being offered.
MANDATORY – Describe the Audio and Web Conferencing Services and confirm that they allow CNM to assign authorization codes to employees who are authorized to initiate a conference as well as persistent conference numbers as required.
MANDATORY – Confirm that Billing statements for Audio and Web Conferencing shall include, at a minimum, the ability to account for usage by authorization code, conference ID numbers, times and call duration and shall reference CNM’s Purchase Order number.
3.3.9.3
3.3.9.4
3.3.9.5
3.3.9.6
3.3.9.7
MANDATORY – Phone (Audio) Conferencing: Describe your reservationless conferencing solution that allows multiple concurrent conferences that can be managed and scheduled by the conference initiator.
DESIRED – Phone (Audio) Conferencing: Describe your web based management and scheduling interface.
DESIRED – Phone (Audio) Conferencing: Describe how your firm will extend the ability to initiate both moderated and un-moderated conference sessions.
DESIRED – Phone (Audio) Conferencing: Describe how your service allows CNM to record conference discussion and to distribute recordings to all attendees.
MANDATORY – Web Conferencing: Describe how your firm provides an enterprise class hosted, web based conferencing solution that supports audio, video streaming, desktop sharing, polling, text chat, and recording capabilities.
3.3.9.8
3.3.9.9
MANDATORY – Web Conferencing: Confirm your solution provides clientless installation.
MANDATORY – Web Conferencing: Confirm your solution’s full support for Windows and MAC platforms.
3.3.9.10
MANDATORY – Web Conferencing: Describe your firm’s reservation-less conferencing solution that allows multiple concurrent conferences that can be managed and scheduled by the conference initiator.

3.3.9.11
DESIRED – Web Conferencing: Describe whether your solution can be branded for CNM.
3.3.9.12
DESIRED – Web Conferencing: Describe whether your solution may be integrated with an MS Exchange/Outlook environment
3.3.10
SEE
TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.10 (3.3.10.1) for the specific Service being offered.
3.3.10.1
Provide information on other communications service offerings that may be in the interest of CNM. Articulate the nature of any such service offerings, how it relates to the intent of this RFP and the benefit to CNM
3.3.11
SECTION III. TECHNICAL REQUIREMENTS – SEE TABLE 3.3 FOR POINTS POSSIBLE FOR
3.3.11 (3.3.11.1 – 3.3.11.7) for the specific Service being offered.
3.3.11.1
Assessment – Assessment implies a thorough understanding of user requirements as well as physical constraints and product limitations. Describe the approach the firm will use to accomplish the initial and ongoing assessment portion of CNM’s Telecommunication Services environment as well as assessment of future engineering and implementation solutions and projects. List the criteria that must be addressed to achieve a meaningful assessment and how that criteria will be determined .
3.3.11.2
Design – The respondent shall comment on the criterion that is essential to achieve solutions design that successfully addresses the requirements determined in the assessment portion of a project. Describe the firm’s recommended approach to achieve a successful design as well as the firm’s approach to mitigating differences of technical opinion with the client .
3.3.11.3
Integration – Solution and project implementation must provide for seamless integration with CNM’s existing network, voice and data center environments as well as management software and the capabilities of CNM/ITS staff to assume operational support. Describe the firm’s approach to ensuring successful integration in CNM’s environment. List similar solutions and projects of similar size and scope that were recently completed by the firm in which the firm considers 100% seamless integration was achieved. Describe how the firm achieved successful integration in the projects listed .
3.3.11.4
Security – Solutions and ongoing support must provide for ease of end-user access while ensuring the integrity of
CNM’s data and network security. Educational institutions typically present a complex security environment based on the diverse requirements of students, faculty and administrative staff as well as the various levels of data sensitivity and access required by different roles within the institution. Describe the firm’s experience ensuring data security in supporting organizations of similar scope .
3.3.11.5
Project Management – Describe the firm’s experience successfully managing solution implementation projects.
Describe the essential criteria that the firm feels would be necessary for successful completion of future projects .
3.3.11.6
Implementation – Describe what the firm considers successful implementation and how the firm will achieve successful implementation of solutions the firm provides for CNM. Describe solutions and projects completed recently that the firm considers successful. Describe the unique challenges of each of the listed projects and how these challenges were overcome to assure success .
3.3.11.7
Technology Innovation – Respondent shall comment on their ability to respond to innovation in new technology in the industry. Respondent shall also comment on their ability to adopt any open standards embraced by the industry .
3.3.12
SECTION IV. SUPPORT & SERVICE REQUIREMENTS – SEE TABLE 3.3 FOR POINTS
POSSIBLE FOR 3.3.12 (3.3.12.1 – 3.3.12.4) for the specific Service being offered.

3.3.12.1
Industry Affiliation – Successful solutions are largely dependent on the successful vendor’s in depth knowledge of the manufacturer’s product, equipment and software. Describe the firm’s affiliation and current relationship with the solution’s manufacturer/s as a solutions provider and as a support partner. Provide supporting documentation to verify the stated affiliation .
3.3.12.1.1
Describe other industry affiliations the firm may have that would contribute to the successful outcome of the support and maintenance of CNM’s telecommunications infrastructure. Provide supporting documentation to verify each stated affiliation.
3.3.12.2
Change Management – Respondent shall comment on their ability to adhere to CNM’s established change management and problem resolution processes when involved in activities that could potentially impact CNM’s services to its customers. This includes but is not limited to service implementations, upgrades and outages.
3.3.12.3
Support Services – Respondent shall comment on their ability to provide ongoing support once awarded the contract. Describe the mechanisms and resources the firm has in place to provide ongoing support. Include local, regional and national resources as well as the firm’s ability to sustain multiple simultaneous implementation projects and multiple concurrent support incidents. List and provide references for customers that the firm currently provides similar ongoing support .
3.3.12.4
Training - At a minimum, the proposed solution/s must have training available before and after any solution or project implementation. Respondent shall comment on the approach that would be used to enable CNM staff to assume operational management of all current and future solutions as part of this RFP. Describe the firm’s capacity for delivering training that is directly related to CNM’s telecommunications environment. List the training qualifications of any staff that would participate in the delivery of any training that is provided. In addition describe future and ongoing training that would be available to CNM support personal .
3.3.13
SECTION V. ECONOMY AND PRICE – SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.13 for the specific Service being offered.
Proposals should include all charges associated for services requested. Provide rates of all individuals who may work on the services identified in this proposal. Additional charges, if required, for various types of help
(telephone support, on-site-support) should also be included.
Identify the following rates:
Service Monthly
Recurring cost per service
36 months 60 months 96 Months Non-recurring cost
(if applicable)
Internet Service, primary meeting 2.2.1
200 Mbps
300 Mbps
400 Mbps
500 Mbps
600 Mbps
700 Mbps
800 Mbps
900 Mbps
1 Gbps

Service
Internet Service, secondary, meeting 2.2.1
200 Mbps
300 Mbps
400 Mbps
500 Mbps
600 Mbps
700 Mbps
800 Mbps
900 Mbps
1 Gbps
WAN Connectivity, primary, meeting 2.2.2 for
10 Mbps
100 Mbps
200 Mbps
300 Mbps
400 Mbps
500 Mbps
600 Mbps
700 Mbps
800 Mbps
900 Mbps
1 Gbps
WAN Connectivity,
Secondary, meeting 2.2.2
10 Mbps
100 Mbps
200 Mbps
300 Mbps
400 Mbps
500 Mbps
600 Mbps
700 Mbps
800 Mbps
900 Mbps
1 Gbps
PSTN Connectivity, primary per 2.2.3
PR1
PSTN Connectivity, secondary per 2.2.3
PR1
DID Phone numbers per
2.2.4
Long Distance phone service per 2.2.5
Interstate per minute
International per minute
Non-recurring cost
(if applicable)
Monthly
Recurring cost per service
36 months 60 months 96 Months

Service
8XX Toll Free per 2.2.6 for:
877-624-6340
877-212-4829
888-453-1304
855-266-6369
Any other new line
Basic phone line including all taxes and tarrifs per 2.2.7. Identify service amount & tarrif/tax amounts separately.
Phone (audio) and Web
Conferencing Services per 2.2.8
Other services per 2.2.9
Non-recurring cost
(if applicable)
Monthly
Recurring cost per service
36 months 60 months 96 Months
Describe in detail how tariff and non-tariff rates can be verified by CNM’s Purchasing Department.
Confirm that all invoices shall include CNM’s Purchase Order number.
Service Commitment Term – The Vendor shall provide service upgrades such as bandwidth sizing, QOS sizing and other changes in circuit configurations as well as adding new circuits and services at the prices provided in response to this RFP without any requirement on the part of CNM to agree to additional service term extensions.
In addition, billing cycles and annual service term dates that are originally established upon contract award shall remain unchanged throughout the term of the resulting contract regardless of start dates of various individual services that may be added to the contract. For example, confirm that CNM may add services without incurring the need to extend the total service term or advise how this will be achieved. For example, assume that WAN service at one CNM location needs to be upgraded during a 60-month term from 200 Mbps to 400 Mbps.
Confirm that only the pricing for the service shall increase and that CNM will not have to extend the service period for another full 60 month term.
Provide “sample” service contract(s) for the types of Service being offered. Keep in mind that all Awarded
Vendor contracts and invoices MUST include CNM’s Purchase Order number and shall reference this RFP.
Costs for Services required for which the successful Offeror does not identify shall be borne by the Offeror and will shall not be charged to CNM. Indicate for what period of time these costs will be effective.