Volunteer Manager Full Time – 35 hours per week One year fixed term contract North Norfolk Community Transport is an exciting, growing charity working to the vision of ‘Bringing our Communities Together’. We are looking for an enthusiastic, friendly and motivated person to be our full time Volunteer Manager on a one year fixed term contract. We take people on 20,000 passenger journeys a year and are a vital transport link for many people who otherwise would struggle to travel. Our fleet of minibuses and our car scheme pick passengers up from their door and take them to a range of locations including shop, leisure activities and medical appointments. We currently have over 20 staff and up to 50 volunteers. Our volunteers carry out a variety of roles including driving, helping our passengers and supporting us in the office taking phone calls and carrying out administration. We have received a generous donation from Victory Housing which enables us to recruit a Volunteer Manager. This role will be challenging but exciting. Over the year the aim will be to recruit 100 new active volunteers for the charity. Ideally 60% of these will be people looking to get in to work. Our initial drive is to recruit volunteers in the areas of North Norfolk and Broadland but you would also be helping us to recruit in other areas of Norfolk (such as Norwich and South Norfolk) as we expand and work with partner organisations. You will also be putting in place systems and processes to ensure that after your year at NNCT we will be able to continue to support our volunteers. You will set up a training programme for our volunteers and staff. We have a great track record of helping our volunteers into employment and you will help us take this to the next level. The suitable applicants will be required to undergo a Criminal Records Bureau (DBS) check and additional training may be required. Good knowledge of North Norfolk would be useful. We welcome applications from all sections of the community. Positions with North Norfolk Community Transport are available only to applicants who are permitted by law to work in this country. Applicants from outside the UK will be expected to meet their own interview and relocation travel costs to point of entry in the UK. You will be based at our office in North Walsham but will at times need to travel around North Norfolk and other parts of Norfolk county. 1 Role Profile Location: Our office is currently in the Town Hall at North Walsham. We are expecting to move but the location and timescale has not yet been decided. However, NNCT reserves the right at any time to require you to work at a different location either on a temporary or permanent basis upon reasonable notice. Line Management: You will be directly accountable to the Chief Executive of NNCT. Specific Tasks and Responsibilities: 1. To recruit and retain volunteers - carrying out DBS checks, ensuring all volunteers have required documentation including driving licenses, and that training such as Safeguarding training is carried out. 2. You will be responsible for overseeing our existing volunteers. This includes, but is not limited to, ensuring that we have carried out all appropriate checks on the volunteers and that we are compliant with our volunteer policies. You will oversee office-based volunteers on a day to day basis and support other staff in their use of volunteers who are based more remotely such as Drivers and Passenger Assistants. 3. To handle expenses claims by volunteers and ensure they are reimbursed appropriately. 4. To work to recruit 100 new active volunteers for the charity. Ideally 60% of these will be looking to get in to work. This will include working with other stakeholders such as the job centre, employment charities and other community transport organisations. 5. Reporting to key funders and stakeholders on volunteer usage. To report back to Victory Housing about progress on this current project. 6. To bid for future funding for volunteering and other projects. To create and implement fundraising opportunities. 7. To review and update all of our volunteer policies and processes. 8. To create a structured training programme for volunteers and processes to support volunteers in achieving objectives such as gaining employment. 9. To ensure all volunteers are health and safety trained and comply with best practice at all times 10. To develop and implement a Volunteer Strategy. 11. Any other duties as required by the Chief Executive. 2 Person Specification Values Qualifications Essential Desirable Honesty Reliability Community Minded A levels or equivalent Relevant work/other experience A proven track record in recruiting volunteers Experience of working in a charity or social enterprise environment To be approachable, supportive and able to get the best of people Excellent project coordination and communication skills A diligent approach to work and an attention to detail 3 Health and Safety experience Higher Education A relevant qualification in volunteer management, fundraising or equivalent A driving licence and access to your own vehicle Experience of fundraising Experience or awareness of the community transport sector Experience of developing internal policies, strategies and reports