Manchester Metropolitan University Fund
Part-time Telephone Fundraiser (Student Caller)
Job Description
There are three main aims to the role:
1) To build relationships between the University and our graduates (alumni)
2) To raise money for the Manchester Metropolitan University Fund (our regular giving
programme)
3) To learn new skills
The role is a great chance to help fellow and future students, to have some fantastic
conversations with graduates and to meet new people – all whilst earning £7.50/hour!
What is the Manchester Metropolitan University Fund?
It is a way for past students (alumni) to give money to the University in an easy and effective
way. The regular giving programme raises money each year towards projects that will
benefit students at the University, today and in the future.
The telephone campaign isn’t just about fundraising however, it is also a great way for the
University to stay in touch with alumni and build long-term relationships. Alumni enjoy
hearing from current students about what it’s like to be a student today and reminiscing
about their own experiences.
What does being a Student Caller involve?
Student Callers will phone former students (alumni) to update them on University events and
news from the University, gain valuable feedback on events they have attended and
publications they receive, and ask them to support priority-funding areas with a donation.
Although the caller’s main objective will be to raise money, it is essential that all alumni have
a meaningful and enjoyable conversation, which will help to build their relationship with us.
Callers will need to keep accurate records of their calls on our calling software and write a
short, personal email or postcard to the people they have spoken with.
Person Specification
To fulfil the desired criteria, the applicant should be:
 enrolled as a Manchester Metropolitan University student (UG or PG) for the year
2015/2016
 passionate about the University and believe in our priority funding projects
 an excellent communicator, have good listening skills and the ability to speak both
enthusiastically and clearly to a wide variety of people
 reliable and tactful, especially in difficult circumstances
 confident speaking on the telephone, be able to elaborate on a basic script and build
a rapport with others
 a team player and have a positive attitude
 well-organised and quick to adapt to different, and sometimes difficult, situations
 a fluent English speaker
 available for the duration of the campaign
 happy to ask alumni for financial support!
Previous telephone fundraising, marketing or sales experience is desirable but not essential,
as full training will be given.
Hours and Pay – Spring Campaign
Manchester Metropolitan University Fund
Part-time Telephone Fundraiser (Student Caller)
Job Description
To be offered a position, you must attend both training days (Saturday 27 and
Sunday 28 February). We will only offer you a position once you have satisfactorily
completed this training. Training hours will be paid at the end of the appeal on the condition
that you work for the duration of the campaign.
Core weeks of calling will be 29 February – 20 March 2016.
You will be required to work at least two shifts (totalling 7–9 hours) every week of the
core campaign dates. You will also be required to work at least two Sundays of the
campaign.
Normal calling hours* are:
 Mon-Thurs: 5:30 – 9pm
 Sunday:
1-6pm
*subject to change
The Student Caller rate of pay is £7.50 per hour (£6.70 + 80p/hour holiday pay). You will
be paid at the end of the month, with the first pay date being 31 March 2016 and the second,
29 April 2016. Please note that the University will not reimburse any travel costs.
Returning callers may be paid at the higher rate of pay (£8.96/hour) subject to their calling
statistics during previous appeals.
How to apply
Stage 1: Application Form
Please fill in the attached application form indicating how you meet the essential criteria and
email it, along with your CV, to giving@mmu.ac.uk by 12 noon on Monday 8 February
2016. Please note we are unable to provide feedback at this stage of the application
process.
Stage 2: Phone Interview
If your application form is successful, you will be invited to a telephone interview during the
week commencing 15 February 2016.
Stage 3: Training
If your phone interview is successful, you will be invited to attend training on Saturday 27
and Sunday 28 February 2016 (attendance at both full days is compulsory).
Stage 4: Begin calling!
Successful applicants who have attended both full days of training will begin calling from
Monday 29 February 2016.
Any questions?
If you have any questions, please contact Sophia McNeill, Development Officer, at
s.mcneill@mmu.ac.uk or on 0161 247 3326.